I was referred this company by a friend who knew the salesman (Billy), who was very personable and…read moreprofessional. I went thinking I was just going to browse. But after his help finding a car that fit my needs and receiving such a good deal- i ended up purchasing a vehicle and leaving, feeling satisfied and well taken care of.

Joe Semmes took outstanding care of me in the purchase of new truck! Quick and efficient, got me in…read moreand out!

Raleigh Wiser really helped me out. He had tons of knowledge helping me get started with my new…read moretruck. I would highly recommend Vehicles Nashville if you or anyone you know are looking for a car!

Highly recommend Kira at Mercedes Benz of Music City! Easy purchasing experience! Kira found me…read moreexactly the next vehicle I was looking to own. Professional, knowledgeable and very enjoyable to deal with sums-up my vehicle search and buying experience with Kira.

A Frustrating Experience at Mercedes Benz of Music City's Service Department…read more If you're expecting the luxury service experience that should come with taking your vehicle to a Mercedes dealership, Mercedes Benz of Music City might leave you disappointed. My recent visit was a string of miscommunications, unexpected costs, and an overall lackluster customer experience that fell well below expectations. The Loaner Car Debacle From the start, things were off. After my car was towed to the shop, I requested a loaner vehicle and was assured that one would be available the next day and that it would be held for me. When I called back the next morning? Suddenly, it was 3 to 5 days before one would be available. Then, to make matters worse, one of their technicians, Noah, actually suggested that I rent a car instead. Not exactly what you expect when you're told a loaner will be reserved. Pushing Sales Instead of Service At one point, their sales department reached out--not to check on my service experience, but to try and sell me a new car. After that? Radio silence. No follow-up, no courtesy check-in. Just another attempt to push a sale without ensuring their service department was actually taking care of my current vehicle. The Costs and Previous Service Issues When the diagnostic came back, it was a whopping $550 just to figure out what was wrong. Turns out, it was the starter, and fixing that alone was nearly $3,000--not to mention the other recommended services that they tacked on. What made this even more frustrating? I had recently come in for an oil change, and not only did they fail to reset my onboard computer, but now I was being hit with more costly "suggestions." Poor Communication and Customer Service When I finally picked up my car, the experience was completely impersonal. Unlike other Mercedes dealerships I've been to, where the staff ensures a smooth handoff, I was barely acknowledged. No manager came to speak with me about the issues I had with the service department. Instead, I was handed my keys and vaguely directed to find my car outside. I was literally left wandering the lot, clicking my key fob like I was lost in a grocery store parking lot. Final Thoughts The one bright spot was my service technician, Kalyn, who was friendly and professional. But that alone wasn't enough to make up for the poor communication, inflated costs, and lack of basic customer service from the rest of the team. While I appreciate the discount provided after raising concerns, my experience at this location did not reflect the level of service I expect from Mercedes-Benz. I truly hope they take steps to return to the high standard of customer care that the brand is known for.

This is our 3rd Car purchase from auto World! Both Dean And John are very helpful and helped us get…read morewithin our payment. I have had the car for over 7 months and I absolutely love it. They even offered me an extended warranty that got financed by their bank! Super happy on our third car purchase! We love our car!

I will NEVER buy another car from here. I haven't even had my car for maybe 6 months now and now I…read morehave to get a new transmission!!!!! They do NOT care! It's a terrible place to buy a car. Do NOT buy from here!!!! ZERO STARS!!!!

I bought my first car 3 years ago. Bought another one last week. Brian will go way beyond the call…read moreof duty to help you. Personally, I wouldn't buy anywhere else.

I've bought several used cars from this place. Audi, BMW, Lexus, Nissan, and Mazda. Each car lasted…read moreover 5 years without any major mechanical issues. The Audi I bought for my daughter, but it was too small for her comfort, so I was able to trade it in for a Mazda. This car was gorgeous, but she totaled it 2 weeks later. After the wreck, we ended up buying a Nissan in 2021 because the insurance couldn't replace the Mazda. They were too expensive at the time of her wreck. We got a super deal on it from The Rite Car. I drive a BMW x5 from there and have had it for over 4 years. It's still going strong with a few minor problems bc of the age of car/high mileage. I drove my Lexus from there for 3 years before trading up to the BMW. I love the way BMW's drive, so i decided to switch cars. It was an easy process. The only complaint I have is BMW's maintenance costs and gas mileage, but this isn't the dealers fault. I have referred several family members to The Rite Car and between friends and family, we have bought over 12 cars. Not one time has someone ever had anything bad to say about the service or issues with the car they purchased. I've also had to wait in the office many times when waiting on financial approval or when trading cars. Most customers I've talked to have been repeats and very happy. They offer a great warranty package to go with your purchase. My family members usually buy the warranty, and only 1 has had to use it with no issues after a year of having the car. They bought it in 2016 and still runs great and looks new. The problem they experienced was from a known issue with Ford Edge's, but since they purchased a 12 month warranty, the issue was covered. I really like that each car has a print out of the Carfax if asked for it. It shows the maintenance, damage, or recall issues for that car. I also research the make and model before purchasing to be aware of "known issues". I hope this review helps in the future for your next car! Good Luck! Also, Thanks Rite Car for being trustworthy and kind.

Just bought our second car from auto credit a month ago, and we're about to buy our third. Eli went…read moreabove and beyond to help my granddaughter purchase her first car. Really good people. Thanks again George!

Nice place and people to deal with. Got approved same day and drove off the lot with the vehicle I…read moreinquired about. Very nice gentleman named Kevon helped me with the process. Gave me more money for my trade in Jeep than other lots around town. My new car has been driving good since I bought it. I don't have any complaints , I do recommend this place for first time buyers for sure. They offer buy here pay here and help establish credit at the same time. Nice people! And clean cars

James Batey and Rodney Morris were absolutely amazing! This is my second experience buying a car…read morefrom Hertz and will for sure be buying all of my future cars there as well as sending everyone I know. I felt comfortable asking questions about the process as well as the car I was leaning towards. I appreciated their honesty for each question I asked. They did not make me feel silly or like a burden with my questions like I gave at other lots.

These guys are great! Just purchased my first "new" car from them and couldn't be happier with the…read moreservice I received. I bought the car with my girlfriend and they never once remarked on us buying the car together or said anything about us being gay. I also went in with a certain car in mind, and ended up purchasing a different car on the lot just because it was better and more what I wanted! They have great, transparent prices on their cars, all the staff are friendly, and as a woman I felt comfortable buying a car there. They never tried to coerce me into getting whatever they wanted to sell (like has happened at big corporate car lots) but let me look around and test drive what I wanted. Would 100% recommend buying a car from them and will 100% be back when its time for a new car Also they definitely worked to get me the best loan rate! I have a decent trans union score but my girlfriend didn't have one, so Mark worked for a good amount of time to find me something better than what I'd brought in :)

Needed a tow due to coolant deciding to exit the vehicle without our approval. Donelson was so fast…read moreand nice. Reasonable price. Thank you Randy!

Derek was very sweet with my handicapped husband getting him in and out of his truck when he came…read moreto tow our car in 100 degree heat. They came in one hour after others including triple AAA were over a 4 hour wait. I've used this company twice and I'm very pleased with their service.

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker