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    Auto Credit Group

    4.0 (4 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Auto Credit Group

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    EchoPark Automotive - The check I got from Carmax

    EchoPark Automotive

    (56 reviews)

    Recently purchased a Toyota Camry from the dealership. I was a little skeptical in the beginning a…read morefriend of mine purchased a car from them. They advertise $1500-$3000 less than Carmax and Carvana sure enough the Camry that I was looking at was exactly $3200 cheaper than the cheapest Camry of comparable year and mileage but would shock me less I was able to get a XLE model and a hybrid two options. I definitely did not plan on getting for the exact same price. My Salesman was great. It was a very easy process. They do have a ancillary addition of a Perma plate protection package is mandatory however even adding that to my deal still gave me a vehicle $2600 cheaper than Carmax and Carvana. Their finance team was probably the best that I've ever dealt with and didn't deal with lol I never saw any of the finance people, however I was going to use my own finance company, but they saved me an additional 2% on top of what I was going to already get I walked away with a car payment under $300 for less than 60 months which is unheard of in 2025 thank you, Echo Park I was also contacted by a lady named Kim their guest loyalty supervisor to make sure everything was fine after the sale so many more positive things that I've ever happened with Carmax I have purchased cars from Carvana and Carmax in the past I must say I like their model a lot better you guys have earned my business and my future business

    In my 37 years on earth, I have never encountered a car dealer so intent on not taking my money. It…read morewas really almost Twilight Zone weird. So I have an appointment, right? My wife had discussed 4 different vehicles with a rep ahead of time. Get there and the "phone rep" and in person salesperson are different people. That's fine. It's the digital age. I get it. Except that whatever notes they have on the computer only list one car because "that's all it has room for" and that one car juuuuust got sold (right), but we can look at the other 3. But then we have to figure which vehicles those were all over again. Frustrating, but ok. We want a car. Oh, but we can only drive two of the three, because they are understaffed, despite the 5 people behind the desk alone just having a conversation, and that somehow means they can only check out 2 cars per person. So if I want the 3rd, I can't test drive it. Uhhh ok, well I know which way I'm leaning so I can cross one off I guess, whatever. Anyways, the salesperson grabs 3 sets of keys. I was looking for some engagement here - someone to talk to use about the vehicles, ask questions to, etc. Nope. She hands us 3 sets of keys, tells us 2 are on the left, 1 on the right, go check them out yourselves. Really starting to feel...unwelcome? Like an annoyance? I decide to roll with it anyways since we took the effort to come out. Inspect two vehicles, but cannot find the 3rd for the life of me. Walk the whole lot, come back in, find our rep, ask her if she could come out with us to find it. She legitimately just tells us to make another lap, maybe it's around the corner. I just kind of stand in shock for a moment, but ok, I head back out to sell myself this car I guess. But it's nowhere. Just me walking around for 20 more minutes hitting the button on the keys, going row by row, through the whole place. There isn't even a car matching the description. At this point, I'm frustrated and go back inside to once again ask for some help, except she is gone. Really, all the salespeople had cleared out except one helping a family with paperwork. I just stand in the lobby, holding 3 sets of keys, with nobody to even give them to so that we can leave. Someone finally comes out of the back after 5 minutes. I put the keys on the desk, tell him we have no idea where our rep is, but here are the keys and we are leaving. On the way out, I tell him that just a little more engagement would have been nice here. He tells me he understands. And that's it. Nothing else. So we left. Just like...do yall not want my money? I wasn't trying to haggle. There wasn't really even much of a conversation. Is this like a self-service dealership where you just pick a car and leave? Just such a weird and off putting experience. With all that said, save yourself some time and move on to the next spot. I don't even know what to make of it all, but these really don't seem like people that want to sell cars, talk to people, or...run a business at all.

    Auto Credit Group - usedcardealers - Updated May 2026

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