Talked my husband into buying an Acura versus Toyota today and we had an extremely pleasant…read moreexperience with Chris Moosekian. Chris is knowledgeable on the cars, personable, and is not pushy on getting me to buy the car. He gave us the time to think, talk it over, and ask any questions. Come to Acura in Franklin and ask for Chris Moisekian if you need a car.

I have had the worst experience with Gary Force Acura. I was sold a certified piece of junk by a…read morepretty rude saleman, I should have taken that as a warning but my car is beautiful so I just dealt with him. I have had my MDX less than a year and have drove it to Gary Force Acura (which is an hour one way) 5 times for issues with it! Each time I worked with Luis. Each time he greets us as if we've never met. I'm not sure if he has memory issues or just doesn't listen but each time I had to remind him why I was there, when I was coming back, and what he had already told me over the phone. It took 3 visits to finally get them to actually repair my steering wheel column. Each time they only "oiled" it. Finally on the 3rd visit there they replaced it, but They tried to charge me $1400, and didn't even attempt to use warranty. I refused to pay before them trying the warranty because the steering column was an issue during the test drive and I was promised it would be replaced. They ended up finally using my warranty to cover that expense. During those 3 visits I also complained about my faulty brakes- never replaced. The 4th visit was due to my faulty and road hazard transmission, and unsafe faulty brakes. When I was making this appointment Luis informed me it would be $200 for a diagnostic fee. I asked "so if you don't find or fix the issues I still have to pay that?" He responded in the likes of "I'm sure we will find something" They've now had my vehicle for a week, put several miles on it and cannot "duplicate" the issue I have explained. They "oiled" the brakes. Seems like that is their go to fix all, let's just oil everything and charge them hundreds!! They missed an active oil leak, I had to literally tell them about it after my car had already been there several days. They wanted to charge an astronomical amount for an oil change to find the leak. You'd think after it being there for a week they'd notice that already. So now I'm expected to pay over $200 for NOTHING!! Oh wait, actually I'm paying over $200 for them to "OIL" my brakes!! Makes you wonder if they're just holding off for my warranty to run out in 10k miles??? Long story short, Unless you want to be flipped over $20,000 in a piece of junk car that is still under warranty but the dealership won't repair anything... AVOID GARY FORCE ACURA!! To add to it, when I picked up my car on 10/10/26 my windshield was cracked! Luis asked if I wanted a loaner again, I said no because I had now driven 6 hours in 1.5 weeks back and forth to them and Luis wouldn't reimburse my gas so he told me that they would call me that next Monday 10/12/26 to get my windshield replaced in my hometown. It's now 10/13/26 and I've emailed twice with NO RESPONSE!!

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.

so I went into the car dealership a few weeks back, the one thing i noticed is that they don't…read morebombard you when you enter the parking lot like all car dealerships do. I was at Nissan picking up someone who dropped their car off I had 3 salesmen surround me..scary! lol Anyways, I walked in asked a question, the sales manager came and spoke with me, he introduced me to Jordyn. She was amazing thru it all. The whole office was! It wasn't a forced they were going to help you it was we are going to work on it until it gets done! And they did! love my ford edge! thank you to all the staff that helped me out! Everyone was respectful and very communicative about everything. I greatly appreciate you all for your help!

I recently attempted to purchase a white 2018 Volkswagen Tiguan 2.0T SEL Premium 4MOTION from…read moreVolkswagen of Murfreesboro, and I'm glad I insisted on having an independent pre-purchase inspection before buying it. The dealership assured me the vehicle had passed their inspection and that there was nothing wrong with it. My mechanic found several significant issues, including engine oil leaks, a cracked transfer case that appeared to have been covered with RTV sealant, evidence of substantial coolant leaks, brake pads that had been replaced without replacing or resurfacing the rotors ("pad slapped"), and a noticeably sluggish turbocharger. Based on those findings, I walked away from the purchase. During negotiations, the dealership also added roughly $2,000 for paint protection and included a dealer warranty without discussing either product with me first. When I asked for them to be removed, I was told the bank would likely deny financing without them. After insisting they submit the loan application without those add-ons, I was approved anyway. To make matters worse, they listed my trade-in vehicle for sale on their website for $11,899 and advertised it as being "on the lot" even though they had only offered me $5,800 for it and weren't even scheduled to receive it for another 10 days. I encourage anyone shopping here to always get an independent pre-purchase inspection on any used vehicle, regardless of what you're told. That inspection saved me from purchasing a vehicle that would likely have required expensive repairs.