Not responsible!
No truer words were ever written. You may get yourself a decent roof by this company but you better hope they do not destroy anything of yours, because they are not responsible for themselves or their work.
Our family home was hit with the Rogers tornado. Since this time I have often wondered why it was Midcon we hired, out of all the choices we had. Now that I have returned to see all the wonderful reviews, I am hit with a great sadness because this is not how we were treated. However, if you're looking for a good time please read this review and then hire literally any other company.
The face of the interaction was Jacob Spurlock. At first, it was very friendly and professional. Once we paid our first payment from insurance, communication began to lag. I addressed this with Jacob and he said it had been his fault and I asked him to do better, he said he would. He stopped by to apologize to my husband and to drop off a 25.00 gift card to acknowledge their short comings. He told my husband that they had taken on too much work after the tornado and we had fallen through the cracks. This company has a serious issue with cracks, but more on that later.
The whole process was laid out by Jacob. The project manager (Caleb) would take care of everything and make sure we were taken care of. None of this was true. No one ordered our materials. They forgot us again. We scheduled an appt for Monday. Still no show. Forgotten 2xs and stood up at least once. Project Manager?
Once our roof was being installed Caleb was on site for about 45 min and then left, never to return. Their workers didn't speak English but needed to use the bathroom to go #2 because they got left by his crew. Where was Caleb, the project manager?
Both Midcon and we took photos of the driveway before the roof was installed. Our driveway has been standing proudly for 20 years. This ignorant and incompetent company parked a dual axel trailer on our driveway right in front of our garage door so that they could throw removed shingles into it. We didn't know all that weight would collapse our driveway. We hired Midcon to know these very basic details. The parking of the trailer should be a logistical details and should be under the scope of the project manager. They had photos of tiny cracks in the driveway before the install. So it seems negligent to park there in the first place, but then to also not accept responsibility afterwards after it collapsed, is also negligent.
We wrote a letter to Midcon stating we were not happy with their services and asked that they accept responsibility for their mistake. One day later, 2 days before Thanksgiving, Christian Daniels response was that their contract states they are, "NOT RESPONSIBLE FOR CRACKS." The next day, the day after Thanksgiving, we were again requested to pay, and this time ccd to their attorney's office and they threatened to put a lien on our home. Kind of seems like they knew they had done something wrong.
The result:
$20,000 to $30,000.00 worth of damages, and it is now spreading. Please see attached pics, yes there are hairline cracks in our 20 year old driveway from before. Please see the after pic of the destroyed driveway. This is how they left the driveway of a 100% disabled Special Forces Veteran. I, his caretaker will now be coming out of retirement after years, to pay for this mistake.
If I can keep even one family from going through what MIDCON EXTERIORS put us through, after a natural disaster, no less, we may get some sense of satisfaction from that.
Also, team if you find yourself going through a difficult time professionally or personally and you wonder however could you possibly go on, remember sometimes Karma is a B-word!!! read more