I had to leave a review regarding my experience with Will at the Midas store. Great Customer Service and I and my family will be getting our car service here at Midas with Will the service agent. Thanks see you soon. read more

not much to say here; Zack/Andrew/Mike and the entire team continue to provide high-level customer service consistently and it is greatly appreciated. If I can think of anything to critic it would be there service entrance; if you come in for service "DO NOT" use the service entrance, use the main entrance from the highway. the service entrance has huge pot-holes everywhere and will damage the undercarriage of your vehicle (unless you drive a truck). Overall great service and I always recommend. read more

My husband took my daughters car in for tire repair. It was a quick repair. Very courtesy and nice staff - a job well done. We won't hesitate to return to Westboro Midas or to recommend them to our family & friends. read more

HA! Steve L wrote on August 10th, "Absolute scammer. The manager who had this slight southern accent needed a total new exhaust including a converter. He wanted $3600. I laughed hom off and got it fixed for $ 300. Don't, don't, don't go here" Well, Ditto for me, almost same story! $3540. They said the entire exhaust system needs replacing. I went to Steve's in Westborough. Ended up last than $300. Don't, don't go to this midas! read more

I had the BEST experience! Rich was so nice and helpful. He helped me with my car and was very understanding and patient. Would highly recommend this place for your car needs read more

Absolute scammer. The manager who had this slight southern accent needed a total new exhaust including a converter. He wanted $3600. I laughed hom off and got it fixed for $ 300. Don't, don't, don't go here. read more

Midas gets an A plus in Service, prices and overall great performance I paid less for a set of less for set of tires than I did a year and a half ago same vehicle just a different tire place. I planned to bring as much as mine business to them as possible. read more

My Tesla tire has one piece peeling, enroute there was a guy decided this whole tire needs to be replaced after just looking at the picture on my phone. Guy in Midas carefully examined it found no leakage, no charge and give it a free inflation. Guy in reception is super nice. read more

Great group of guys down there. Don't try an sell you anything you don't need. good work fair price !!!

Do not go here. They work on commission and will scam you. They told me my rear caliper was leaking "profusely"!? and my car was unsafe to drive. Little did they know they were my second estimate. The first shop told me my FRONT caliper needed to be replaced. I got 2 totally different diagnoses within 23 hours. BOTH SHOPS were trying to scam me. The first shop gave me a $800 quote, this Midas gave me a $1800 quote and made me sign a waiver to leave with my car since it was "unsafe" to drive!! Long story short I ended up going to a third mechanic who said my brakes are fine and are at 60% and don't need any work done. 4 months later my car and its brakes are totally fine! No issues whatsoever. So I spent $0 and saved $1800 by not accepting this ridiculous scam. I should have known when I walked in the guy, I think his name is Palmer, talked way too much and he is definitely a rip off artist. Stay far away!!!! read more

I found a screw in my tire, and called the nearest tire repair place, which happened to be this Midas location. I called to ask about availability for this simple fix and Palmer squeezed me in for a 3:30 slot between his other repairs. Palmer and his technician were very friendly and professional. They checked the damage to ensure it could be repaired, and provided a cost estimate that seemed very reasonable. The technician was willing to wear a mask in my vehicle (noting that I'm careful about covid, especially having young kids). The repair was completed quickly as they said it would be, and in the end Palmer said it was free of charge! I figure he was just being a cool person and recognized how annoying this was for me to deal with on a Saturday. I think I found my go to place for routine work in the area. read more

Ac not working. Had to give up my car for two days. They ran dye through system and could not find leak. They showed me the condenser which was only covered with dirt and charged me 1,000. To replace. Ac still did not hold charge. It is still doing same thing. Checked with two independent auto techs who stated it was not condenser. These guys do not know what they are doing and will replace most expensive parts instead of finding the real problem. read more

Wonderful service and professionalism. Andrew was immensely helpful in figuring out the problem and was very patient hearing the problems with the car. You can trust this business to tell you the truth. I used to go to Midas in Shrewsbury, but that shop is no longer there. I always was treated very well there, too. I plan on going back to see Andrew, and a Business I Can Trust to give me honest answers. He saved me from paying $1000.00 for new shocks when they weren't what was wrong at all. Thank you, guys! read more

3 hours ago I came in to get brakes done on a Subaru impreza. Had to order parts which he said would add an hour. They arrived wrong size. When I express my dismay about it, he wasn't sympathetic and pushed back on that they sent wrong part and it wasn't his fault. He even brought the box over to show me. But I'd been there so long and was worrying about having no way to get home that day. I'm pretty upset, but this was the only bad experience and this manager isn't the normal one, so I will let out go back to 3 stars - I still might not back in the chance that same man is there for the day. read more

The manager, Palmer Clare, was welcoming and reassuring when I arrived without an appointment because a low tire pressure alert warning appeared on my dashboard as I was driving nearby. My problem was attended to quickly with very professional and trustworthy work. read more

I have been using Midas for my oil changes for year while away at school, and went to the Westborough location this morning for the first time since I've been home. Palmer Clare helped me not only with my car service, but with making me feel comfortable and in such positive energy from the moment I walked through the door. He and his staff are all amazing and we're extremely helpful. Palmer made me feel like my car was in good hands and was also very personable and kind, which is something I admire when it comes to my interactions. I look forward to going back her for my next oil change or any other service I may need! read more

Paid $65 for what was listed as a $32 oil change. Was told the air cabin filter was clogged and should be replaced, would have been another $50. Got my car back and found they damaged my glove compartment. Will not go back. read more

Midas - My car came back from an oil change with a damaged glove compartment door. - Auto Repair Near Me - Westborough, Massachusetts

I took my car here last week for a routine oil change and inspection and was told I needed $2000 worth of brake work, etc. Given the fact my car is barely worth that, I decided to get a second opinion. Without telling them my whole Midas experience, I was told my brakes looked just fine after a check. Thus, no work needed, no $2000 in maintenance. Save yourself your sanity and money, and go somewhere else. read more

I love this shop for one reason -- Lou. But I just learned today that he left. Lou if you see this message please let us know where you landed. You know who I am! read more

Went in for an oil change today on my Equinox. Russell was friendly and efficient! Also had a coupon for a $50 synthetic oil change on their website which was great! read more

Very Bad experience. Left my car to fix my exhaust and they said they found other problems. These problems were not as bad as explained. They replaced 4 struts that were only marginal but told me one was leaking. They lied and I am filing a complaint with BBB and will be filing a small claims with Westboro District Court. I contacted Midas Corp but no feedback so we will continue to court!! read more

All 4 cars in our household use Midas, mufflers, repairs, AC charge, etc. Oil changes are the most common. Sent my 18 yr old daughter there with her Saab 9-3 and they  told her she had to have synthetic oil, and then charged her $86-after a 10.00 coupon They used 6.5 qts when it takes 5. We will never ever return unless they credit her - we've NEVER used synthetic and have owned 20 or more Saabs. . . .   Jason the Director of Operations would not give us owners contact info. He has left us no choice but to call the Attorney Generals Office. STAY AWAY read more

back in June, my check engine light came on and the car kept wanting to stall. I brought it in since the last time I was there I needed a new belt and the mechanic showed me that it did need replacing (I had taken it to Valvoline and they said I needed a new one but I could not see that i did and I feel like I get ripped off at every mechanic I've taken my car to, so I wanted a 2nd opinion). After $1000 of work at Midas, including replacement of the O2 sensor and catalytic converter, my check engine light is on again. They are not open on sunday so I have to wait to bring my car back. I feel like I got ripped off. Dont go there unless you know something about car repair. read more

Russell was great! At the end of the day on a Saturday, we went in with a concern about our car breaks. Even though it was late, he took the time to check it out, and when realizing the problem was severe, he insisted on staying late to replace the breaks and ensure our safety. He was incredibly pleasant to work with and we are grateful for his genuine concern for our well being. We were very impressed with the service we received here and will definitely return in the future. read more

Best service in town. Stuff well trained and doing their job professionally. Most importantly, they fixed my car with engine problem within a day. Highly recommend read more

would highly recommend this location . the store manager, palmer clare, is very professional and his FIRST priority is his customers . i've had nothing but good experiences there . read more

My car broke while we were visiting friends. Found this as the nearest place. They said if we change the thermostat, car will be fixed and will cost 550$ including parts, labor and taxes. They replaced the thermostat and nothing changed. Later, they said, need to change the water pump as well and said it will cost another 1600$. I paid around 550$ and left. I fixed my car from another place in Framingham. They charged me only 700$ for water pump. These guys are robbers. Don't go there. Their behavior is also the worst. read more

Absolutely horrible. I called yesterday for an appointment for my brakes and they told me come at 8:30. I called three times after I dropped it off with no answer. Finally got a hold of someone who told me he would look at it and call me back in 20 minutes with an estimate. An hour went by and I had not heard so I called back. He told me it would cost approximately 700 for my front and rear brakes, I said OK do it. He said I will have it done around two which is the time I had said I wanted to pick it up. I go to pick it up at two and he tells me my car is unsafe to drive and he cannot get the parts until Monday. You couldn't have called me to tell me that? Horrible business and now I am driving home with grinding brakes. Oh and I forgot to mention that when I dropped it off there my brakes were just squeaking. Now they are suddenly grinding? Snakes. read more

Been taking my car to dealer for last 10 year, with decade old car dealer's cost doesn't justify anymore. Gave this place a try for oil change hoping I could switch to Midas for future maintenance. Went there with a coupon (including $20 discount and free tire rotation), specifically told the guy to rotate tires and perform multi-point inspection. After an hour got the car back, oil was changed but no tire rotation or inspection. And I was charged more than what I usually pay at Toyota for oil change (this was after applying $20 coupon). Asked the guy why tires were not rotated, he said it is not needed. Asked about visual inspection, he said car looks good, no specifics on condition of breaks or tires. Wouldn't go back. read more

Never going back. Set up an appointment for a new tire. Dropped the car off the night before so it was there for them to begin as soon as possible. Around 3 pm, i got a phone call saying they did not have the tire i requested and said the job would be done the following day. Next day, went to pick up my car. The man who processed my payment was incredibly rude and refused to accept a coupon that they had ensured they accepted (when i called to set up my apt). I left paying almost DOUBLE than what i was quoted while finding my spare tire just thrown into my trunk with no regard for any of my belongings in the trunk. I will absolutely never use this location again. read more

I visited the Midas on Rt 30 in Westboro and boy did they try to take me for a ride. I took my car in for a wheel balance and they smugly told me that I needed new front brake pads and rotors as well. They were going to charge me $418 for front brakes and they told me the rear brakes were half worn. As I had bought the car that week, I took it to the dealer and angrily explained to them that they had sold me a car with worn brakes. The dealer then checked the brakes and found they were almost new and showed me the unworn brakes on the car. Midas took me for a naive young driver who wouldn't know the difference and tried to charge me a lot of money for work I didn't need, just because they figured I wouldn't check. Either that or they don't know how to check a brake pad for their lives. Don't give these guys a dime, find a mechanic shop that won't take you for a fool. read more

Update: I was contacted by the Midas customer service team and then the owner of the Midas location following my review. The owner (I forgot his name - sorry!) was very professional and apologetic as he explained he recently took over the business and the mechanic who specializes in exhaust was not there that day. He immediately offered to refund the cost of our repair. My husband went in to following day to get our refund and the employee was super nice and sincerely apologetic. Although we were not happy with the original work, we feel they went above and beyond to correct the situation. read more

My only recommendation if you're bringing your car here is to get a second opinion before you have them fix anything. I brought my car here for an oil change and they recommended over $1,500 worth of work including new struts & drive shaft which my mechanic said was completely uneccesary and not needed. They also told me my catalytic converter was leaking and they would need to replace a significant portion of the pipe for a mere $510, my mechanic welded the leak shut for $40. My concern is that what if I was an older person who didn't know better or someone who trusted they were telling me the truth? I would have had $1,300 worth of mechanical work that was not needed! read more

I'm not sure what kind of operation these guys are trying to run over here with their groupon deal. I made an appointment and showed up this morning with my groupon to have them say that I need to have a "card that they were supposed to send me in the mail". There is no mention of this on the groupon or anywhere on the deal. Apparently for some reason they feel the need to make customers jump through hoops in order to redeem a groupon and it sure would appear that they are successful in avoiding redemption of this deal. I think that this speaks volumes of how they might treat any of their customers. Save yourself the hassle and inconvenience and get an oil change elsewhere. read more

After running over some sort of bolt on 495, we pulled in just as the tire was about to go entirely flat. They were quick and friendly while they let us wait with our dog in the waiting room. Seemed like a very friendly place. read more

I bought a deal off of Groupon for $30 that included three oil changes and a check engine light diagnosis among other things. The oil change took about an hour so the timing was average. No biggie. However, I always inspect my car before and after a shop. Before I went in both of my headlights worked-after only one did. I said I was on lunch and just need the diagnosis done. Well, the guy told me that it would be $95 before tax and about an hour to read the codes. I told him I just wanted to know the codes from the free diagnosis, so he told the mechanic to stop and he was done with the car. Other than trying to get me to spend extra money and a shady headlight it was an okay experience. read more

I like these guys a lot. Everyone is covered in grease, some off color language but underneath it all there is a "Sure I'll check your wife's minivan tire light for free, top off the air...give us 5 minutes." No appointment. I've walked in twice with these types of situations. Look past the grease and non dairy creamer. The rare genuine willingness to help out is priceless. read more

Loud Talkin Lou has done a great job taking care of our cars over the past three years. Prices are fair. He always gives reasonable options to save money when appropriate. read more

I just came here for an oil change. The guy who helped me was really nice and really helpful. He honored my coupon for a discounted oil change and did a work up. He explained to me what I needed to have done soon without any pressure to have them do it. As a young woman I often experience a lot of condescending mechanics who try to run up tabs on me because they think they can take advantage of my naivety. Lucky my father is a retired mechanic and give his input on any car-related decision. In all seems like a great team! I will be coming back here for all future work. read more

Gave me a runaround about synthetic oil. That did it. One of the car crew guys had told me, "We don't have synthetic oil," and was spoken to by the manager (Divick?) who promptly spoke to him... The guy who said that had me thinking he was on drugs or something. It was HOW he said it (big difference in saying, "We don't have any today," as opposed to saying it as if to imply, "We don't carry synthetic oil," which is ridiculous. The manager (Divick) asked me, "Who told you that???" and then disappeared quickly to speak to the guy. The guy came back to the customer service area and stared at me like I had 5 heads. I was stupid enough to buy 5 quarts of synthetic oil at Wal-Mart to do the job. I have never been so flummoxed in my life. The guy also said, "I thought you were coming back HERE," but that was not the point. The next day I sheepishly returned the 5 quarts of oil to Wal-Mart. I asked this guy politely, "Did you mean you didn't have synthetic oil on THAT day?" He stared at me, again, like I had 5 heads. Very bizarre experience...up until then I always went there. That guy exhausted me and why he said that about 'not carrying synthetic oil' (if that is what he meant) I cannot recommend this place. This would be the location in Shrewsbury on Rte. 9, right behind Trader Joe's, etc. I wonder if he still works there. read more