Store manager Jeff Walters lacks customer service and organization for appointments. I scheduled an appointment online for an oil change. When I showed up he claims I didn't have one because he didn't check his email. He then says he just gave away the last appointment slot for the day and I would have to do a different day. He became argumentative. Never will return to this rude and irresponsible business as long as Jeff works here. read more

I originally posted a One star review due to what I hoped boiled down to "miscommunication", but at the end of the day, Charlie, the owner, made it right. THANK YOU!!!!!!! read more

Excellent service! They put 2 people on my truck to get it finished that day, when it was dropped off late. It was more than a standard brake job. I will be back I was so pleased and highly recommend them. A little on the high price wise, but I feel it is well worth it. read more

Guess they have enough business. I followed their instructions by sending them an email for a quote. Never heard back from them. Got in touch with a local garage and they rolled out the red carpet. Lesson learned l. read more

I took a car that had many issues and was able to get all of them fix way under my budget. Joey the manager did a great job of making me feel welcome and felt valued as a customer. Will definitely start bringing my cars here to get fixed. 10/10 service read more

I had to get my oil changed and Jorge had me in and out the door in just under an hour. Super friendly and nice guy who didn't try to upsell me on any other services, which is something I've struggled with at other Midas locations. My only gripe is that they couldn't accept a coupon I had that was supposedly good through the end of the month, but Jorge gave me a discount anyways. I'll come back! read more

Thank you for taking the time to fix my BMW correctly and providing me a rental car in the meantime. I appreciate it and will see you again next time. read more

I am new to the area and delighted to find a trustworthy auto repair service in the area. Jorge and his staff provided excellent service for a routine oil change and replacement of the headlight even showing me how to access the light to replace the other lamp. He informed me to get quality parts to ensure that my car repairs were done right the first time. He took the time to explain the thorough inspection for safety to ensure that my car would be up to date on any repairs needed. He gave me a correct estimate of the wait time on Saturday. All staff were pleasant despite it being really busy. The tech found a nail in my rear tire and patched it. Jorge referred us to a smog check place too. If you want a no hassle experience when taking your car to be repaired, look no further! Plus, the prices are fair and reasonable. I also liked getting a summary on car fax that he took the time to review my car's prior repairs. Definitely, no "mickey mouse" job here. Btw, he didn't charge anything extra for the tire. Honest folks which is rare these days! read more

It seems they always had some excuse not to do an urgent repair. When you wait for the time they said they can work on it, the equipment or employee needed still isn't ready yet. read more

Made an appointment a day before for an alignment, went to considerable trouble to get car there, once we arrived Jeff said alignment machine was broken, I suggested a simple phone call would have been helpful, he seemed like he didn't care, oh well, will not be going again, Maybe work on customer service skills if you want to keep customers, but they were busy so he probably really didn't care read more

Do not like that Jeff the stores managers treatment of my situation. I explained a problem and Jeff was very dismissive and rude during the phone call. When I arrived the next morning he asked my name and for my keys and walked away to the car. No conversation no hello I remember our conversation or even I'm going to take a look at your car. No he just walked away. Came back told me that the car needed belt tensioner assembly for my Honda and that the part would be $265.00 and for parts and labor total cost would be $395.00. I took my car to another reputable garage and paid $246.00. Not sure if that's a good price but I am happy with the service and the work on my car. read more

While having my radiator replaced I was sitting in the waiting room. I heard the service manager talking to a customer. He spent a good 10 minutes explaining to her that her vehicle did not need all these repairs. All her vehicle needed was an oil change. It was refreshing to find an honest service station. As one that some have tried to take advantage of I will continue to use Midas when they can do the work. I know they won't try to take advantage. read more

Vincent is the man for any of your needs. All options were explained to me and I felt no pressure for any of the services. Promotions were offered to help defray costs. Every step of the service process was told to me immediately. Even though I am not from the area, I will surely be coming back for any of my service needs. read more

This is the only place I trust for maintence on my vehicle. They have integrity and never assume that I do not know about cars because I am female. They could have sold me a set of tires but told me that I had a lot more miles left on them. I appreciate their honesty. read more

Tire pressure light came on and I tried 4 different gas stations to put air in my tires with no success. Juan at Midas was able to help me and I was done in 5 minutes. Amazing! read more

My first review of Midas was maybe a bit distressed. Since then the owner Mr. Johnston reached out and contacted me. That move in it self is a wonder these days. He did offer me a free service( not accepted) which was a nice gesture. He had a talk with the crew and got the phone dialing thing down. Some strait communication is a good thing. My original review was the following: STOP! Read this first. You got all day right? At the time I made my appointment I was told one hour, dropped the car off and I was told two. Oh well, please give me a call when your done please. I live about two miles away so I walk home. 4 1/2 hours later... No call. Walk on down there, my car is sitting off to the side. I ask the guy at the desk is my car finished? Oh ya! About 3 hours ago. What about a call? I asked. A blank face and a sorry. I get it there mechanics and there busy. But can they pick up a phone. NO! read more

I've came here a few times now and the service has always been great! Ivan was good at explaining to me what I needed to get done. He suggested I get new brakes and new tires, but because I have a budget right now, I only had enough for the brakes. He was great at explaining things, but it looked like he had to rush because there were other cars that the guy in charge was asking him to bring in when there were other mechanics available. I'll definitely come back and hopefully get Ivan again. By the way, Ivan was very pleasant and courteous during the shuttle ride and explained what was done and his suggestions for my next visit - thought that was very helpful! read more

Great service dependable reliable will be servicing my car here regularly now.

Salinas Midas, is far the best Jeff, and Jesus takled my issues, and now I can Uber/Lyft safely. With honesty and a passion for cars, Salinas Midas is the best! read more

I've been having problems with my brakes for two years. intermittently I would I would have no breaks at all which was a dangerous situation. I had taken it to Ford dealer in Salinas and one other shop. No one could figure that out the problem. Ford just wanted to work on other things and rack up a bill. End up being a power steering booster. Jeff diagnosed the issue . Ordered the parts and fix my vehicle completed within five hours. Very impressed thank you so much. They were also giving people rides home. Although the job was pricey ..my brakes work great I'm super happy and I don't have to be concerned every time I drive as I also pull a trailer down the road occasionally. Thank you Jeff!!!!! And Midas mechanics!!!! read more

Every time people ask me where do I take my car when I have a mechanical problem I always come here. The team that works here is absolutely amazing! They always let me know what my car warranties are and what the problems are. And they always provide first rate prices. Yesterday I brought my husbands car to the shop to be looked at since it was having trouble accelerating past 35 miles an hour. We were able to get the car in and out by 2 PM and know what was wrong with it and whether or not it would be covered by the warranty is that he had on the vehicle. We were very pleased with the service and professionalism that was provided to us by George and his team! If anyone is looking for a good honest mechanic that genuinely cares about their customers and giving great service this is the place to come! read more

Horrible. I called in the morning to set up an appointment (since I live out of town), and the man who I was speaking to said that everything was set, yet when I get there I was told that my appointment was not in the system and that they could not help me. Go here if you want horrible customer service. I know I don't, so I decided to take my business elsewhere, as should you. read more

Have had 9 year old Mercedes in twice for major service work in past year. Jeff thoroughly explained all options and costs. He and the Midas team are professional, completed all repair work efficiently without any problem, on schedule, and at a very fair price. Very customer service and high quality focused shop! read more

I had my brakes done smoke was coming out from behind the tire I took it in they said it was ok a while later I hear scraping I take it back in now they say the calipers are bad now I need new calipers, brakes and rotors almost $800! I don't believe it was inspected in the first place I will never do business there again read more

My wife and I took our 3 month old son on his first trip over Memorial Day weekend. Half way to East Bay, we stopped over in Salinas to feed the baby and grab a cup of coffee, and wouldn't you know it, the god damn car, on which I had just spent a grand for maintenance, wouldn't fucking start. I think it's the battery (I'm a moron), so I call AAA for a battery technician, who shows up quickly and tells me it's not the battery, it's the starter. So, here I am behind the Hampton Inn, my wife, 3 month old son, and hyper dog in the loaded up car, at 2:30 on Saturday afternoon before Memorial Day. I start to panic because I'm thinking no one in town is going to want to do this just hours before closing for the long weekend, but I start making calls. First place I called was Midas and Jorge answers. I frantically tell him of my emergency which has become more urgent by the fact that my wife had returned and told me there were no hotel rooms available anywhere because of the Cali Roots Festival in Monterey. Our outlook bleak but Jorge looks up my specs, orders the part for me, gives me a quote and assures me if I have the car there soon, he'll take care of it. I'm still a bit panicked as I load my wife, new son and half our baby shit into the lobby of The Hampton Inn, as one kind gentelman named Nathan has agreed to let her hang out in the lobby while my dog and I hop in the tow truck and fuck off to Midas. We get to Midas and Jorge has the starter on the counter and reassures me that he'll be changing shirts and working on it himself. He took the time to show me the newly installed starter, and even took care of a sticky throttle that had been giving me problems. He had me back on the road by 4:30 and I will forever be indebted to Jorge and Midas for getting me out of a jam that I potentially would never have heard the end of. I am the hero of the story in my wife's eyes, but Jorge, he's the real hero..he even gave me a mango. What a guy! You're the man, Jorge! read more

I recently went for an oil change, first time to them in my 2015 Kia Soul. The experience was just average and I left with some concerns and unanswered questions. The following day the main office called to thank me for bringing in my car and l/m for me to call if I had any feedback. I called back and spoke directly with the owner, who not only addressed my concerns but also talked directly to his staff. He also is sending me a voucher for my next oil change on them. Very excellent customer service. That's very rare these days. I will definitely go back. read more

I got what I needed with great service. Brakes pads went steel-to-steel Friday night going over the Route 68 PG Mountain. Needed car fixed on a Saturday ready to use on Sunday for work. They did it, I went in at 8:15 no appointment, car analyzed by 11 AM and Repaired by 4:30. Great place, clean and professional. Job done professionally - I know as I usually go to the Toyota dealer. read more

Stopped in to have tire pressure and fluids checked out on my car today to ensure all was in order for my long drive back to LA. Jeff and Ivan were great and took care of me in timely manner and sent me on my way. Salinas you are very lucky to have this Midas. First class service! read more

It's unfortunate that I'm giving a poor rating. The person at the front desk, Jorge, seemed nice enough but ultimately gave contradicting excuses as to why my oil change but be delayed much further than my original appointment. At first I was told that walk-ins pushed my vehicles time back (there was only one person there). When I asked why he couldn't simply give me a slightly later appointment on the phone when we had spoken less than an hour prior, I was then told that they were backed up from the previous day. Either way, it seems that nobody understands why they were falling further and further behind. I've given a second star because Jorge was polite and friendly. Thanks for trying Jorge. read more

I had a tire issue on a rental vehicle. George worked with the rental company and 4 new tires were installed. Great service and good Work!

Great customer service. Staff is friendly and professional. My family takes all their cars to Midas for any type of service or repair that's needed read more

I've been coming to the Midas at 227 John St., Salinas, for a few years now. I've had my radiator changed & brake work. The work was always done on time & the customer service from Jorge Zamora has been excellent. Prior to any work, the manager goes over the pricing in detail. He explains the mechanical work to be performed in terms that I can understand. I've had bad experiences with shady or incompetent mechanics before & I was hesitant to trust someone with my car, but Jorge has restored my trust. The first couple of times I asked to see the parts that were allegedly replaced & I was pleasantly surprised to see the mechanic pull my old parts out of the garbage pile & allowed me identify my used/defective part & verify that I'm not being ripped off. Their work is always guaranteed & if you have any major work done, you will receive a call from the owner to ensure that you have been satisfied with the work done. However, the five star rating that I'm giving this shop is not only for the work that I've had done, but also for the work that hasn't been done. For example, my vehicle recently started acting differently when I turned on the air conditioner - my car would hesitate at idle, the engine sounded differently & I could feel a slight vibration. Thinking that I might have a belt that is wearing out or a failing air conditioning system, I brought my car in for an inspection. It was about 8:30 in the morning & it was busy. I explained the problem & waited a few minutes for Jorge to personally inspect my vehicle. I sat in the passenger seat while he turned on the air conditioner & went through all the gears. He determined that there was nothing wrong with my car. He explained what happens to the engine when it is put under a load by the AC system. He told me that the sounds my vehicle makes are completely normal & as my engine is getting older, it will not sound the same as it did when it was new (my car is 9 years old). Jorge advised me not to drop off my car to have work done because it would be a waste of money. He ensured me that my AC was working properly & did not charge me an inspection fee for his diagnosis. I'm grateful for the honesty & I will definitely go back. read more

I will not go anywhere else. This team goes above and beyond with service. Not to mention, they always remember my name and take the time to see how my vehicle is doing, beyond the oil change. Jorge and Jeff have always been wonderful to me. Again, I will not go anywhere else. These guys are the best. read more

Great service and friendly staff. Jorge is awesome. He Took my car on a busy Saturday and it was ready sooner than expected. Everything looked good. I will definitely return. read more

Had my brakes checked there today. Jorge provided excellent service. I would highly recommend taking your vehicle there. Great service and friendly staff. read more

Highly recommend! Service manager Jorge was very helpful and kind. Delighted to be able to leave my car and be dropped off by courtesy van for simultaneous appointments, then return when work complete. Very customer friendly. Six month guarantee on all the work done! Mechanic even wentvthe extra mile to replace my car registration sticker. (Clean and tidy waiting room and restroom too.) read more

I just wanted to say how amazing these people are I called them and told them I was going through California from Oregon for a wrestling camp for my kids and my alternator went out in my Escalade in Salinas and they said if you can get the part bring it down here so I had Uber pick us up where my truck was a go get a battery to get it down to minus and buy the alternator they said it would be a wait because there were several people in front of me I said that would be OK and he said where are you guys from I said Oregon we don't live here we're just driving through to go pick up some other kids for a wrestling camp in Gilroy they pulled iN their shop right away and had it fixed in about 20 minutes can't believe how much they save this in a pinch what a blessing from God they were read more

I came here to get my oil changed and the guys here were great. Jorge was super friendly and helped me out right away. Jesus worked on my car and showed me things that needed to be fixed, not just told me. I had a great experience here and would definitely recommend. read more

i spoke to jorge on the phone a couple of days before my visit and he told me he would help me reset my oil change light and he kept his word! he has great customer service and i felt very welcomed..definitely will visit again read more

Excellent Service Always! Staff is always very helpful and informative. Jeff, Franco and Jorge always make sure the job is done quick and done RIGHT. Very honest and knowledgeable staff. I used to go to a friends shop for cheap labor but I realized its better to leave it to the professionals sometimes. Saves you money in the long run. Also the parts have warranty so its always WORTH IT. They have also hooked it up with a ride to work when my car was in the shop. Definitely worth giving them a call!!! read more