I got a new to me car 4 months ago and took it in for its 1st oil change. I had never been to Jiffy…read moreLube before and decided to try it as it was en route to the grocery store. Robert greeted me and took all my info. When I mentioned I wanted the cheapest oil change he explained why I couldn't do it in this new car. Apparently I needed to use synthetic or part synthetic which was more expensive than I was used to paying. After he explained everything that was going to be included, we found a coupon online and I was in. I opted to wait in the waiting room so they could do a free vacuum on my carpets. The waiting room was nice. Comfortable chairs, complimentary drinks, and tv. He told me it would take about 20 min but I'm pretty sure it was less than that. Although I had sticker shock at first, they told me I can come in anytime for free fluid top off and tire fills. Their customer service was great, I didn't have to wait long like other places, and the online coupons make the price pretty comparable.

Went to get an oil change and was told the wrong price, then they wouldn't give me the correct…read morecoupon discount. They were also supposed to wash the outside of my windows, they didn't. A sticker was not even put in my window for the mileage. I'm wondering if my oil even got changed! Terrible service. I won't EVER be back!! so sad, it used to be good

Called Saturday morning to see if they could get me in for an oil change. They were able to get me…read morein at 11 and told them I would have to wait for it. It took about an hour to complete the job and the manager was very apologetic. Being last minute notice, I was expecting that. Extremely professional and transparent during the process.

went in this morning for a 4 Wheel Alignment as well as a new battery for my 2013 Subaru Outback…read more They did an Excellent Job and I was in and out of there in less than an hour 15 minutes...Definitely will go there again!!

The company i work for changes my oil for free.Went to valvaline they wouldn't check fluids,tire…read morepressure because I didn't get my oil changed there.That's just bad business...

I've been to the Cicero location twice for NYS Inspection. I think there are two good reasons to…read morepatronize VIOC for inspections. It's not a repair shop so there's less likelihood that they will try to find something extra to charge you for and you don't have to drop off your vehicle and pick it up later. With that being said I had issues both times I brought my vehicle there for inspection. The last time was this week and Erick failed my vehicle for grooves in one of my rotors that were VERY minor and also for what he claimed were rips in my wiper blades. The blades were only a year old and they are premium Bosch blades that have no material to rip. They worked fine and I'm confident he never tried them. The NYS Inpsection criteria (section 79.21) states "Inspect disc for any distortion or scoring that would impare braking system". This minor groove would do nothing but increase the braking surface. When I challenged Erick on this point, he quickly reiterated what the inspector from my last visit said. His answer was basically that VIOC has to be very strict when interpreting the inspection guidelines because they're not a repair shop so it doesn't look good if they don't fail inspections and they might get a $10,000 fine and/or lose their inspection license. I believe I fell into the category of required failures. To be completely fair, my parking brake didn't work well enough which should have been the only reason for a failed inspection. As far as service goes; we spent 3 hours waiting the first visit and then when we returned the next day we arrived before they opened and it still took 2-1/2 hours. Definitely will not patronize them again. Hope this helps someone.

I was pleasantly surprised that a lady mechanic was working and she was able to drive my manual car…read moreto get it state inspected! She was knowledgeable, very quick, and I was impressed by how hard she was working as the only mechanic on duty this afternoon when I was there. There was a small waiting room (with bathroom) I could wait in while the inspection took place. There's plenty of parking outside. It's on a corner of a busy intersection but not impossible to get out of if you turn right out of the parking lot! I love women supporting women, and I love it when we are outside the box (driving stick shift!!!)

I was called and seen the same day for all new tires. Tires are in stock and ready and staff is…read moreknowledgeable and friendly. I have always been happy here and will continue to send friends and family here as well. Safe tires are my priority with 5 kids in the car!! I won't go anywhere else.

They are honest. They give you the honest price up front…read more This is unheard of in most car shops. 5 stars, I'll use them as long as I'm in the Syracuse area

Always done great work, timely and reasonable pricing! The work was completed properly. They…read moreusually can get my car serviced with in a few days of calling.

Been going here for a few years and they're always so affordable! Quick easy service and easy…read moreappointments when needed over the phone! The other reviews don't do them justice I guess people just can't be patient or wait until the very last minute.

I went there for new brakes which were recommended to me by another service place but when I went…read moreto all car care they told me that my brakes were still ok and showed me the current brake pads I had on with a new pad comparison. I really appreciated their honesty as expensive repairs are hard to budget for but I need a safe vehicle.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

Had a quick oil change here in anticipation of a road trip. The staff was so friendly and…read morecommunicated with me through the whole process. I did not feel pressured to accept the additional services they offered. I was able to use a coupon I easily found online. Will stop here again for an oil change!

Excellent service. They were very nice and did not make me feel pressured into buying things. I…read morewill be going back again.

My family brought a 2016 Jeep summit to John's a few days ago. Needed a wheel alignment and new…read moretires put on. Immediately after getting it we could tell all tires were imbalanced and today my father, who doesn't have formal training in the mechanic field, had to personally rebalance EVERY tire and in the process found 2 broken off tires pressure sensors. This shop charges us $600 and didn't even do the job right. This is the first time we've brought a vehicle to get fixed by an auto mechanic shop and we will NEVER again bring a vehicle anywhere else. Your workers suck, and I will personally trash your auto mechanics shop whenever someone asks what good shops are around.

From the owner: John's Auto Care North is a full-service center providing routine maintenance and automotive repair…read moreservices to our local community of Syracuse, New York. At our facility, service is different than what you'll find with big brands. We custom-tailor suggestions based on how you drive, what you drive, and whether you lease or own your vehicle. There are no “one fit” solutions because you and your vehicle have a one-of-a-kind history. Our goal is to earn you as our customer time after time. We offer an array of service options like A/C services, tire services, electrical repairs, brake work, and more. Our experts can help you choose tires that best suit your needs from major brands like Continental, General, and Kumho. Call us today!