After a horrible experience with this establishment and its previous management team (Darien and team), I vowed never to give this location another dime of my money and even encouraged others to do the same. The lack of professionalism and accountability from the prior staff left me completely distrustful of this franchise.
However, the new management team -- Ryan (manager), Vincent (tech), and the rest of the crew -- has truly restored my faith in this location. Ryan was extremely patient with me as I walked in carrying the frustration and history of what happened before. He took the time to listen, understand the full situation, and communicate clearly without dismissing my concerns.
I also want to thank the team at the Ballwin location, especially Vincent (manager), for stepping up, working on my vehicle, and helping make this part of the situation right. His willingness to assist Ryan and ensure everything was handled properly showed real teamwork and accountability across locations.
This is what customer service is supposed to look like. Their professionalism, transparency, and genuine effort to correct the past have earned back my business. I appreciate the turnaround and hope this level of service continues -- it makes all the difference.
This review reflects the first part of my experience regarding this situation. There are still a few details being finalized, but I'm confident they will be resolved. Again, thank you to the entire team for stepping up and showing what true customer service looks like. read more