Update: So far the fix is doing well, I am glad to report…read more 9/9/2017 Previous review Positive experience overall. Professional, prompt service to unclog a basement drain / the main line. Emergency service on a holiday weekend was expensive (but it was similar to other estimates for emergency service that day). Plumber Adam S. explained what he was doing in detail. I am 1 week post-service and it probably needs more time to see how long the fix holds

They were the quickest to respond to my plumbing problem but definitely not the cheapest. The…read moretech was good but I feel I was overcharged for the work completed. IF you DON'T have a plumbing emergency, shop around. There are better priced plumbers in the Grand Rapids area.

From our first phone call to the end of the job, all-flow plumbing consistently performed superb…read moreservice for us. Both Trent and Patrick were very professional and explained step by step what measures they were going to take to solve our yard drainage problems. It was a long hard dirty job but they left everything looking great. They were always on time and hard workers. We highly recommend this company for any of your plumbing needs. Charlie and Sue Hodges

They were fast and friendly. Our kitchen had a very tricky plumbing situation left to us by the…read moreprevious owners. All Flo was able to assess the issue, give us a quote and have it redesigned and running in Les's than two hours. Very thankful and appreciative of your work.

Replace shower valve. Installed a Delta shower valve . Process was completed quickly for a very…read morereasonable price.

My contractor used this company for my remodel and Ben was terrific! He was knowledgeable, helpful…read moreand respectful of my home. When any issues came up, he was very responsive. I recommend you consider Koster Plumbing for all your plumbing needs!

I had a toilet spring a leak and called around to several places…read more Kalsbeek was able to come out before noon the day of the leak AND fixed the issue in about 15 min. The plumber was super friendly, left the old piece for "proof", and did a great job. I would definitely recommend them.

We came together by accident. While it is never fun to clean up a problem, particularly one I…read moredidn't cause these guys did what they promised. When it comes to honesty and integrity, I can attest that they have it. If you want to do business with people with honesty and integrity, this is that type of business.

BUT, be prepared…read more If you're paying by credit or debit card, their processing system prompts you to tip. Right there on the company iPad, that's handed to you by the guys who just fixed your expensive af water issue. Can't remember if it was 10% 15% 20%...or 15% 20% 25%. What I do remember is how freaking awkward it felt. When I go out to eat, get my hair done, or grab a coffee...I know these things are a part of an industry that relies on tips. When I have service guys over to my house (new homeowner, so it's more common than I'd like) I often cash tip a $20 or more depending on the work and time. But to be asked to tip 20% on $500 or $1000 dollars unexpectedly--do that math. Ugh. The guys were great and their work was solid. It's not on them for a crappy ending to the service call. If Great Lakes would have mentioned their tipping expectation in advance, like when I scheduled or when they sent a confirmation, it would have been a better experience. Sharing so you don't feel caught off guard the way I was.

On time, quick response, knowledgeable trustworthy reasonable charges and quick with repairs!read more

I requested a remote camera to find out why we had problems. Paul showed up, hastily put the auger…read morethrough and left like the house was on fire. He didn't even address the original request. We still have the recurring problem of the system being plugged.

I hired Budget Plumbing Inc to install water lines and a gas connection for a basement laundry…read more First, their itemized estimate was superior to any other estimate I had requested for this project. I awarded the job and the plumber was just great. Paul showed up on time, was professional and professionally installed and tested the laundry hook-ups. I will definitely use Budget Plumbing Inc again in Grand Rapids, Michigan.

Absolutely love this company. Colton and his crew are knowledgeable, professional and always on…read moretime and keep in contact with you. I have had them to my home 3 times as they have a good neighbor special on the 1st of every month for people that need help and are low on money.

We received excellent plumbing services following a poorly finished flooring installation that had…read moredone damage to bathroom. Hometown also worked with us months after they rendered services to help us receive compensation for the damages from the flooring company, and we were impressed with how the went above and beyond to help us. Fantastic customer service. Thank you Hometown!

Thank you to Bergsma and Technician Josh K…read more The plumbing repair visit to my home today was handled with professionalism and courtesy. Josh not only did a great job with the repair but also shared helpful preventative maintenance advice. This is the second time I have had Team Bergsma to my home for repairs and will not hesitate to call them again!

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.