The film on the left lens of my glasses was unfortunately breaking down and making vision blurry in…read morethat eye. I hadn't had my eyes checked in a couple years so I decided to get that taken care of in the same visit. Dr. Erickson was very thorough examining my eyes and he was friendly as well. I was hoping that I could get just the film on my glasses replaced instead of the whole lens, but sadly my vision worsened a little and I had to get brand new lenses anyway. Apparently there is a $40 charge to replace lenses if you bring your own frames, but my insurance completely covered most of the frames offered here. There is a really nice variety of both practical and designer looks. They are very patient with you and want you to try everything to make sure you find something you like. The employees here are polite and want to make you feel comfortable. Even in the waiting room, hot drinks and cookies are offered. You can tell they try to go the extra mile for you. I am very happy with my new glasses and I won't hesitate to come back here.

Great place! Most of the time customer service was great. I went in today and one of the opticians,…read morePaula I think, was extremely rude. She had a little attitude with me, who is new to glasses. I got over it, but watching her then interact with her employees was awful. I am not sure how they are keeping her around.

I moved to Midland from another town and had originally kept my optometrist in that town. I didn't…read moremind going down to that town for my exams and glasses, but one time I got a piece of something in my eye. I was recommended to see Dr. Kaminski for the more medical eye care. I was VERY pleased with his staff, expertise, service, facility, technology and knowledge. He solved that problem and diagnosed something else that had been bothering me. Well, I decided to switch and am glad I did. They are highly professional and caring. The staff seems to enjoy their work and they seem to be taken care of. This is easily one of the best optometrists I have been to in my 41 years. They have earned my strong recommendation.

Saw Dr. Kaminski as a new patient. He failed to diagnose an astigmatism I've had for years. When I…read morequestioned the Rx, I was told he reviewed my file and the condition was slight and correction was not needed. I went back and showed them my current contact Rx, with astigmatism correction, (as I had shown the co-op at my appointment). After blaming the co-op (for not getting all the info from my previous Rx), he re-wrote the new Rx the same as my previous Rx w/o re-examining? Slightly concerning, will not return.

Kudos to staff who adjusted my glasses that have been too tight. They've been very patient with me…read more It took several visits because they didn't want to make radical changes but their expertise won out and they now fit perfectly.

I had taken my 14 year old to two other eye doctors without any success before I had a friend…read morerecommend Dr. Bigelow. He asked a series of questions, did three short tests and diagnosed my son's unusual, but treatable condition. The symptoms abated in less than a week - and I am very grateful.

I have been very pleased with the care and service I have received from Midland Eye Care for over…read more20 years. Dr. Johnson is personable and professional, making sure all my questions are answered. The staff are also very friendly and helpful. If I get a rip in a contact lens or lose one, they are replaced-no questions asked. I highly recommend Midland Eye Care.

Midland Eye Care tells you they will bill your insurance and then knowingly adds tests the…read moreinsurance won't cover and may not be necessary. I've never had this issue with an eye exam before. I feel like I've been scammed. They let me know it was in the fine print when I signed. Don't want anyone else to fall victim to their terrible business practices.

The office is so disorganized, I have never waited less than an hour past my appointment time to be…read moreseen. Their time management and "handling" of their patrons shows their utter disregard of others time. The constant shuffling of people to different rooms and then back to the different waiting rooms is such unacceptable practice, especially considering the mobility challenges of many of their patrons. There isn't much of a choice for ophthalmology offices and they are completely aware of the situation.

Thanks to Auburn Optical they were able to secure my an emergency same day eye appointment for left…read moreeye edema. Thanks to Dr Nick and staff I was able to get an injection and find the root cause of my eye concerns. Vision is still improving as Dr said it would. Thank you to all!

Excellent eye exam with Dr. Ruggles, and Cheryl was great at guiding me in voices of frames and…read moretaking advantage of second pair with mega lenses option on both only charging for frames. She found some frames that were not out on display because I had told her what I was really wanting. Lense costs were pricey but for me the service quality and attention to detail in fitting frames and getting accurate progressive lenses measurement was best I've experienced.

Dr Ruggles is amazing! They got me right in when I was having an eye emergency. Dr. was extremely…read morekind, compassionate & caring. He went over and above and was extremely thorough with explaining my care plan. I am very grateful to have Dr. Ruggles as my eye Dr.!

Dr. Ruggles is always professional and very thorough with my exam. He takes the time to answer all…read moremy questions and ensures I am well taken care of. His staff is friendly and knowledgeable always willing to take the time to help you pick out the perfect frame. They truly have the best selection and highest fashion in the Tri-Cities

From the owner: Optometry, Optical, Diabetic eye careread more

This is a wonderful place to get glasses. This shop had been occupied by a national chain that…read moreoffered worse and worse quality glasses and eye care. My husband and I had concluded we were never going back and were going to find another source for our annual eye exams and glasses. When we walked by and realized it was a different name, we stepped in. We looked at the frames on offer, covered by insurance. The choices were clearly an improvement. In the last few years, with the national chain, everything was being cheapened, from the cheap, flimsy frames to the little slips that were included as glasses cases. We have been so pleasantly surprised by the changes now that this shop is no longer affiliated with the national chain. We are very happy with our glasses, the customer service and even our nice glasses cases that were included. We were even given a lovely package of cleaning fluid and cleaning cloths. Very satisfying. We highly recommend EyesFirst.

I had broken my glasses and needed a repair, I walked in and got immediate help. They are always…read morefriendly, helpful and attentive.

Staff were courteous and helpful. Doctor was awesome! Only reason I didn't give it 5 stars is…read morebecause of the wait to see the doctor. Kevin was extended helpful finding my frames. Love it here!

I have had an amazing experience with this center so far. I wanted to make sure they received a…read moregood review because they have provided me wonderful service and have accommodated me in my time of need! The front desk is always friendly, as well as the physicians.. I would recommend them to anyone.