"Sterling Properties Real Estate Services LLC assumed management of Lone Oak Trailer Court, Oak…read moreGrove, OR on June 1, 2026. Their introduction letter named the company but no individual property manager contact -- a potential violation of ORS 90.305. Multiple residents called Sterling repeatedly for weeks with no callbacks and no responses. When I called their Vancouver, WA office requesting our property manager's contact information, the receptionist refused to provide a last name and was shockingly rude. June & August rent statements arrived with zero Sterling contact information -- no address, phone, email, or website -- despite their introduction letter devoting an entire page to payment instructions. July rent statement included a page with contact information, but only after I sent Scott Hess a copy of my MMCRC complaint. After I cited ORS 90.305 in writing and contacted their licensed property manager Scott Hess directly, Sterling responded promptly and provided individual contacts and park rules. Prior to that: weeks of silence. Our community consists largely of working class residents, many non-English speaking, elderly, and disabled. Sterling's responsiveness appears directly proportional to how much leverage a resident has. Documentation exists. MMCRC has been notified." For context: our previous management company, Pure Property Management & owner property management people, were responsive, professional, and respectful ~ unlike Sterling.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

If you care about your property, stay away from Coldwell Banker United Brokers property management…read more They won't share any information and qualification on how they place the tenant. Then They put unqualified tenants in. Multiple late/close to cut off utility bills unpaid, policy call, etc. At move-out, broken window, the backyard was a mess, junk left in house and not clean. The place can't even be show due to broken window. Months before tenant move out, I asked that no utilities bill come from security deposit. They need to send notice to have the tenant pay the bills. However nothing was done. Of course there was no detail on how the security deposit was used. They just said it's all used up to pay for utilities and damage so they don't want to manage it anymore. So I am left with over $500 to clean the place, remove junk left by the tenant, and lost over 1 month worth of rent. Unprofessional, irresponsible, lack of communication and no respond to inquires.

This happened to my neighbor and I am writing the review since she doesn't have yelp:…read more Honestly really disappointed in Paige Abu-Nawwas. I am in school to be realtor and i hope i never get to be like this. I was interseted in 14015 NE 76th St, Vancouver, WA 98682, $1800 Water and Sewer included rental property. I had to blow her up on Facebook messenger, on Truila, and here on Zillow. I never once got a message back from her except when i first initially wanted the property and she said the renter was turning keys over 9/27/2023 at 3pm (red flag 1: why list it for rent if the people are not out, red flag two: she said she could not keep up with the messages, red flag 3: communication with her was horrible) and i asked about application and how i could fill one out asap as i gave notice to my rental already and need to be out by 10/15/2023, no response. messaged her a few days before and after that still no response. facebook ad gets taken down, i ask if it was rented and if it was water/sewer incuded, no response. i email her, no response. i called her 4 times, no response. message her on zillow 7 times, no response. well my neighbors sees the ad today (9/29/23) suggest it to me, i said "thats the place im after! its next to my daughter school and in my budget as i make 3x $1800! its perfect! i even met the nice neighbors! im kind of concerned about the rat issue though. and the neighbors told me W/S included!" well lucky enough my neighbor is looking for a place too and messages her. NOT EVEN 10 MINTUES LATER, SHE INVITES HIM TO GO SEE THE PLACE SUNDAY. are you kidding me????? and good luck calling the battle ground coldwell office, they dont answer either. I have a 775 credit score, no debt, no collections, no judgements against me, i have been in notary/process serving for 5 years, i have 5 years of great rental reference and i have my neighbors as reference and even my current landlord because she loves me, no criminal background. all around a awesome tenant to rent to and nothing stopping me from renting anywhere. my kids are not loud or destructive. when i buy a house next year, i know what company not to go through.

Inappropriate inaccurate listings that are way overpriced compared to houses in the surrounding…read moreareas. Their niche is that they fill homes with wholesale furniture that looks expensive so they can justify charging 3x what they should and offer to have it fully furnished. Would not rent from them, would avoid if possible.

Kevin Swan has been a wonderful partner to work with. He is responsive, dedicated and genuinely…read morecares about partnerships and strong relationships with his vendors. His company revolves around creating the best experience for his customers. Ibis Properties is my first go to when I have a housing need in the Portland area.

Over my 50 years of life, I've had experience with several different property management companies…read more Finding the right home for your family can already be a stressful process. You're not just looking for a house--you're looking for a place where you can feel comfortable, raise your family, and know that TMG will take care of you and your family's needs throughout the time you live there. One thing I think people sometimes forget about property management is how many different variables are outside of the management company's control. They are trying to balance the needs of the tenants with the needs and decisions of the property owners, while also coordinating contractors, repairs, maintenance, scheduling, parts, and unexpected problems that come up when servicing a home. Has every situation gone perfectly or smoothly? No. But after dealing with TMG over the years, what has mattered most to me is that they have always made an effort to do what is right and take care of the tenant. Even when circumstances have made something difficult or taken longer than anyone would have liked, I have felt that TMG was working toward a solution rather than simply ignoring the problem. Of all the property management companies I've dealt with, TMG has done the best job of taking care of its tenants while navigating all the challenges that come with managing someone else's property. Based on my personal experience, I would recommend TMG over any other property management company I have dealt with. Finding a good home is important, but finding a management company you can trust to keep working for you when things don't go perfectly is just as important.

My worst rental experience in 21 years…read more -We are now on our 7th or 8th (hard to keep track) property manager in 11 months. Every time they are fired or quit, they do not notify the customers, so you go to contact your property manager about an issue and you learn they don't work there anymore. Have had multiple "we're going to do better" conversations with new TMG property managers to no avail. Sometimes a random TMG employee appears not explaining or introducing themselves. -TMG tenants disrespected the property repeatedly with massive amounts of outdoor trash, dumping used motor oil in soil (cancer causing hazardous toxic waste). 11 months later TMG says they talked to "the city" and a private company, the hazardous waste dumping is fine they say. Weird that criminal dumping of cancer causing hazardous waste is OK on a TMG property. TMG allowed these tenants to have unleashed "visiting" dogs daily on the property, dog waste not picked up until multiple complaints. Just say your dog is "visiting" to avoid pet rent lol. TMG tenants left a dozen+ trash bags leaking food and waste on the property, took TMG an entire week to remove it. -Property has been neglected for so long. Trees have not been completely trimmed, PGE + Portland forestry calls it a "tree emergency" which could start a fire. PGE informed me that the tree touching the power line could be "live" with electricity, told me to stay 50ft away from it but it's 15ft from my door. Our trees are scrapping up against neighbors houses. TMG trimmed some of the branches, PGE trimmed the most dangerous ones. Stone walkway is a tripping hazard, thousands of broken glass pieces in another gravel walkway. -TMG requires once a year to enter the home and photograph literally everything inside. Had to argue with them to schedule a time, TMG threatens to enter the home anytime they want to photograph everything you own, disregarding safety and animals. Bizarre behavior. Have never had such a personally violating inspection in 21 years of renting. -Day 1 of renting the home, TMG staff left the key outside on a windowsill and not in the lockbox. -TMG landscapers destroyed tenants plants and property in the yard. TMG employee responded by saying they were sorry the landscaping "didn't meet your (my) expectations". They send 3rd party contractors to the property with no instructions, allow them to destroy and do what they want. TMG does not review the work these contractors do, they don't care. -TMG gave us (?) a bunch of trash in the yard. A broken hose, a broken hose organizer, a broken sprinkler, broken and rotting wooden planters. Have never been given literal trash by a property manager before. -TMG installed blinds in the living room after tenancy started, replaced crumbling falling apart old blinds in June 2026. Sept 2026 submit a maintenance request to replace old blinds that continue to fall apart, we're told they "do not replace blinds during tenancy", even though they literally did twice. Happened twice, but doesn't happen.

TL;DR: BK gaslighted me and is not a balanced advocate for a property owner…read more I used BlueKey to manage my rental home for four years. As a new landlord, I was generally satisfied with the onboarding process (albeit with a bit of "mansplaining" which I chalked it up to me being a newbie). I also found the office and maintenance staff helpful throughout my time with the company. However, once I decided to sell the property, my experience deteriorated quickly. My interactions with one of the owners, Torstan, were consistently negative. I felt that he took a strongly tenant-focused position and regularly pushed back on issues that I believed were clearly the tenant's responsibility. During move-out, there were broken windows and other damages. Instead of helping resolve these matters, I had to argue for nearly every item. The process became exhausting, and I often felt that responsibility was being shifted back onto me despite clear evidence of tenant-caused damage. It took A LOT of follow up on my part to get communication on status of work, financials and timing. I was frustrated with every interaction in the end as BK made the final move out a negotiation instead of a business interaction. In conclusion, BK is NOT an advocate for the owner (not even close to a balance btw owner and tenant) and I would not use them again for the lack of support and for the constant gaslighting I experienced.

I was a tenant of blue key property in 2024-2025 along with three other tenants. While here, we had…read moreto fight with this management company to get something as simple as a larger garbage can. There were four of us using a small garbage that was taken out once every two weeks. We were told that we could use the other units cans until another tenant moved in. When another tenant moved in this was not upheld and the four of us were stuck lugging 6 cans (garbage, recycling, and plant debris) down our hill/stairs every few weeks. After months of this and asking for some sort of change, we asked our co-signers to get involved to which us tenants received an incredibly condescending response asking us if we would rather have contact go though the co-signers. I would like to add that this comment was made because we were four young girls and felt quite sexist to all involved as well as the co-signers. However for context our group included a civil engineer, a neuroscientist, and two biology students studying medicine. To further add to this, the management company never gave our mailman a key to our mailbox... in Portland where our packages were often stolen. While the other tenants and I liked our living space, this company was unable to provide functional basics like trash and mail.

I am a current resident here. This place is a quiet and safe place to live. The staff is nice and…read moreprompt on taking care of problems in the apartments. The only problem I have found here. If you have only 1 family vehicle this wouldn't be a problem. But when you have 2 or more vehicle per apartment it seems like it's a struggle to find parking. This is big problem when the church next door is busy on Sunday. I think the Apartments visitor parking spaces should have time limits to how long someone can park there before they have to move and have to wait an amount of time to park there again. Some residents park their cars and never move them from the visitor spaces which makes it hard on others. Signs should be put up saying, 24 hour parking only then move or subject to tow reguardless of tenant or not. Your rent don't cover visitor spaces. You only get 1 free space with your apartment included in your rent. So visitor spaces can be towed. Other than the parking issues, this is a great place to live.

In the process of applying and moving into a unit. The management is very kind and helpful. The…read moregrounds are really well kept as well as the units. I drive by often and it looks like a quiet property. We are looking forward to becoming tenants. Will update After the move.

I highly recommend Dineve and her assistant, Charlotte. I recently purchased a home in the area,…read moreand Dineve is truly one of the best agents I've worked with. If I had to describe Dineve in one word, it would be advocate. She genuinely had my back and made sure I was well taken care of throughout the entire process. She is professional, kind, and extremely knowledgeable, and consistently went above and beyond for me as her client. During negotiations, she positioned me strongly and ensured I was getting the best possible outcome--we even secured the home under the asking price. Both Dineve and Charlotte were supportive and responsive every step of the way, making what could have been a stressful experience feel smooth and well-managed. They did an excellent job, and I'm incredibly grateful for their support.

I only had the opportunity to speak with this realtor briefly, but she was extremely kind and…read moreprofessional and referred me onto someone who could assist us with our real estate transaction (as she did not cover that region). I would highly recommend her!

I absolutely loved working with Yelena B. And Melanie Goff…read moreon the recent sale of my home. the teamwork aspect is wonderful. They are so helpful, smart, and do so much research before landing on a list price- taking the home owners' wishes at heart. Both amazing ladies came to my moving sale Yelena helped me both days.. it was so much fun and she's such a gem Melanie took over the final days of closing as Yelena had a planned family vacation and the closing went off smooth as can be. Melanie is amazing! she went way above & beyond and helped out in so many ways. To all that are in need of a Realtor- contact The Goff Team - you will be so at ease with the process!

After meeting with Melanie, we felt very comfortable and decided to work with them! They were so…read moregreat through our selling/building process and were easy to work with. They made our transition from sell to buy as smooth as possible for us. we will be using the Goff team again..