I am writing to share our experience with Alder Property Management Firm, whom we engaged with…read moremultiple times over the past several months, regarding serious issues involving their tenants. Unfortunately, every interaction we had with this firm left us feeling dismissed, unheard, and entirely unsupported despite repeated disruptions and safety concerns affecting multiple homes in our neighborhood. From the outset, the firm showed little empathy or willingness to help, and often acted as though our concerns were an inconvenience rather than legitimate reports from multiple affected households. On several occasions, it felt as though they would not take any action unless practically forced to, and even then, only after persistent follow-ups from more than one family in the immediate area. The tenants in question repeatedly caused significant disturbances that impacted four separate houses, both homes next to them on each side and the two homes directly across the street. This was not ordinary neighborhood noise; their teenage children would intentionally honk car horns late at night and early into the wee hours of the morning, shout up at windows to wake sleeping children, throw snowballs with rocks inside them at homes, urinate in neighbors' yards, flip down mail flags as they passed, and race their cars up and down the street. They even threatened violence and used homophobic slurs with one neighbor down the street. These behaviors were both intimidating and disruptive, and entirely out of character for our otherwise calm, respectful neighborhood. Despite this, when we reached out for help, we were met with responses that were at best dismissive and at worst indifferent. One example that stands out was being told by Scott that "car doors shutting are part of regular routine neighborhood noise," as though that explanation could account for the repeated horn honking, property damage, late-night yelling, or dangerous behavior we were regularly forced to endure and that forced three neighbors to complain. At no point did we feel that the Alder Property Management Firm understood the severity of the situation or had any genuine interest in addressing it. Instead, Scott's responses gave the impression that unless we presented them with "loads of bold and irrefutable evidence," they would make no meaningful effort to engage with their tenants or help restore peace to the neighborhood. This experience left us feeling unsafe, intimidated, and frankly abandoned by the very people who are supposed to ensure that rental properties are managed responsibly. Our concerns were not only valid they were shared by every household surrounding this rental. Yet the Alder Property Management firm treated them as though they were exaggerated nuisances rather than genuine community disruptions. What makes this even more disappointing is that minimal due-diligence screening could have raised clear red flags about these tenants before they were ever placed in our neighborhood. It is reasonable to expect that the Alder Property Management firm would perform the kind of basic vetting that helps ensure they are placing responsible tenants in a community. That clearly did not happen here, and the consequences were felt by every family living around the property. We believe it is important for others to be aware of how Scott at Alder Property Management Firm handled or failed to handle a situation that had a very real impact on our daily lives and sense of security. It is our hope that sharing our experience may encourage more accountability, better responsiveness, and a stronger commitment to supporting the neighborhoods in which they place tenants.

We have used Alder Property Management to rent out our home in SE Portland while we were living in…read moreanother city. We entrusted Scott and his team to take good care of our house and deal with the tenants. Every step of the way, Scott and his team were professional and helped ensure that our house was taken care of and our tenants were happy. Living over 1,000 miles away, we needed a company that we could trust and we found that with Alder Property Management. We have referred our friends and they love working with them as well. This is a great company to entrust your property management needs to.

Kathryn is a phenomenal resource when it comes to selling or buying a home. She has some amazing…read moreconnections she can recommend to get your house ready for anything. She's clear, transparent and honest and always looks out for her clients. She has a great team of people to support too. Absolutely recommend her and her company for selling/buying or property management.

KJK Properties took over management of one of our rentals that had been mismanaged by another PM…read morecompany. When KJK came onboard, the house, both inside and out, was being destroyed by the tenants and their high energy dogs in a multitude of ways. Before hiring KJK we interviewed a number of property management companies. By the end, there was no question that KJK's owner, Kathryn King and staff stood out from the rest as exceptionally professional and highly informed about the most recent City of Portland landlord tenant laws. A win-win for everyone as long as everyone involved is acting in a responsible manner. Unfortunately the tenancy that KJK took over left the house a complete and total disaster. I've attached a few of the pictures below. These tenants, ELISHA M. and MEGAN W, unfairly left scathing reviews of KJK on both Google and Yelp when they got the 'Move Out Inspection' report that documented the filthy state they left the house in. The house (that had been fully painted with all new appliances and updates after the 10 year tenancy prior to this tenancy) was left a complete mess - trash /junk everywhere, pet excrement all over the basement are just a couple of the many examples I could give. Just to remove the junk and trash they left all over the property cost us $1200; $1600 to clean the filth and gunk they lived in and left for us to clean; Thousands of $ to restore the yard and irrigation system the dogs destroyed and the tenants left in piles. Unfortunately for us, I could go on and on. Sadly, as in this case, the Review system is flawed - there's no way to stop people from weaponizing or writing fraudulent reviews. For example, these tenants allege that KJK 'unfairly' mailed them a bill for the cost of damages. However, KJK did what we hired them to do - manage the end of the tenancy. The law very clearly dictates the guidelines property managers must follow. To do the 'Move-Out Accounting,' KJK simply followed the steps dictated by law: Compare the 'Move-In Accounting' and the dozens of associated pictures required as documentation, with the condition the tenants left the house in, also with the dozens of required pictures for documentation. Some of which I've attached to this review. If these tenants had simply picked up/ cleaned up after themselves and taken care of the property as any self responsible adult would, there would have been no bill to send. These tenants also allege that I the owner 'peek over the fence' and 'make unannounced visits.' First of all, it's illegal for anyone, including an owner, to come unannounced to a property under tenancy. That most certainly never happened. And why they think I the owner with 3 young school aged kids and a small business to run have nothing better to do in my day than spy on one of my rentals is beyond me. Perhaps there is an addiction problem in the mix with these former tenants? If so, that would actually explain some of the unfortunate things that happened under their tenancy. This group will soon find out when I take them to court for their damages to our property, that allegations must be supported with proof of some kind. Otherwise in the end it all comes across as what it truly is.... A group of irresponsible, immature tenants and their lies about being done to. When what really happened, is that these people didn't care one bit about how they treated our property or about their mess that they left for us to clean up.

We met with 5 PM companies and Utmost impressed us the most. Joe & Shelly are friendly, personable,…read moreand experienced however this was not a positive experience. Utmost provided market analysis on 3 rentals but could not market them properly. After 8 months of vacancy we made the decision to break our contract and move on. Best decision ever! A friend with multiple rentals unfortunately had a similar experience. Tip: Find a PM company that charges a flat %. Financially incentivizing a tenants lease with 50% fee on the 1st month not only adds to the overall %, it's counterintuitive to an owners goal of long term tenants.

We've been lucky to have stumbled upon an amazing property management co…read more We've been tenets for almost a year now, Transplants from southern CA. We found our home and signed our lease sight unseen. Were we nervous, yes, but boy it was the smoothest transition ever! The house was exactly what we expected, anytime we've ever had an issue with the property, Joe and Shelley have been there to assist at a moments notice. We do plan on picking up a rental property and we definitely know who we would want to manage it! Thank again for providing such amazing service! We highly recommend this group!

Don't go here you will regret it absolutely the worst. Streetwise sold my management rights…read moreproperties to Prop-M without notification or my consent.

I've had several maintenance requests open for 5 months with no progress towards resolution. They…read moredon't respond to texts or calls consistently. The good thing is that they mostly leave you alone as a tenant, but the bad thing is that if anything goes wrong with the place you're renting, they won't help in a reasonable amount of time.

Passadore Properties team have been helped me manage my condo for rent over last 14 years. I…read morereally appreciated all their professional help, especially from Eddie, Bryce, and Chris. Recently my condo had water leak issue and impacted downstair condo. Eddie and team coordinated with HOA, downstair condo owners, took care of all the drying, repairs and complicated insurance claims. They also helped me replace windows to meet HOA requirements. The owner, Eddie Passadore, is the president of Fair Housing Council of Oregon. He is leading the work to eliminate illegal housing discrimination in Oregon. I fully trust Eddie and Passadore Properties team.

Property manager is always willing to work with me Ive been renting with this company for 6 years…read moreand never had any problems they are prompt to fix anything and answer right away

Great communication and quick to reply. Great customer service And they try to be on time with…read moretheir work.

Right across the street from grocery outlet (the city's cheapest grocery store). Kicking a/c! Great…read morewalking score!

I am writing this review to warn others, especially those with disabilities, about what I believe…read moreare the discriminatory practices of this management company. My application was denied based on an Experian report that is full of fraudulent accounts due to identity theft. I provided an overwhelming amount of evidence to prove this, including: * An official FTC Identity Theft Report. * Police Reports. * Direct email correspondence with Experian. * Proof that Experian's own systems were compromised. * A contract with the law firm that is actively restoring my credit. * Notarized documents confirming my identity and the fraud. They dismissed all of it. They claimed my mountain of official proof was not 'valid.' While they were stonewalling me, they rented the unit to someone else. Let's be clear: their refusal was not about a lack of proof. I believe their actions were a pretext to deny my application and that I was discriminated against as a person with a disability, which is a clear violation of the Fair Housing Act. Creating insurmountable obstacles for an applicant from a protected class is illegal. Their behavior was not only unethical and deceptive, but I believe it was also unlawful. I am exploring all my legal options." They displayed "Moving the goalposts," and it makes their bad faith even more obvious. It's a classic tactic: they make a specific demand, you meet it, and they immediately pretend you didn't or invent a new requirement"! They are going to have to answer for their conduct because what they did was a total disrespect and they thought I had no clue about my Rights which they found out immediately after sending me an email telling me that the propery I was interested in was rented out when I was the only application the day before and the first to be processed so in order to have approved someone else they had lied about me being the only one whose applied or it just do happen that someone else applied at the same time but even if that's the case I still should have been approved I make $98,700 annually have nothing on my record accept traffic ticket from 2022snd My credit score was close to 800 in January 2023 and seventeen proof of all of that before I even submitted my application to prevent a delay on having to submit proof after my application was screened. So I was transparent from the start and then they turned around and tried to tell me they didn't receive the documents I sent that verify my claim of identity theft until after my application was screened so I had to send them a screen shot that shows the documents was sent on the 29th of July several hours before I even submitted the application and I also sent them the text messages I had with tricia asking for an email I can send these documents to because the off was to big to fit inside the application, so I proactively gave them everything that they needed before my application was even screen to prevent any of this so they acted in bad faith and to cover it up after I read them the violations that they committed by to somebody my application was supposed to be still was supposed to be reviewed and aesthetic. I'm taking accountability for they continue to tell me that the things that I'm sending wasn't enough so I was sending everything that they said they didn't have cause I have everything about this identity death situation because it's been happening off and on for years so I'm going to hold them accountable so I'm gonna do everything I have to do to get my I explained that I was in a critical situation. I've been paying for because my prior residence has a toxic mold present so I had to leave that place and been looking for another place, and since they told me, I was the only one with the application I because I know for a fact that I qualify for that unit, and instead of them being honest upfront, they kept dragging me along for a week and they are going to be held accountable for the money that I have occurred waiting on them to finally just be truthful and admit their but they let them know what they did that I see clearly what they did and no matter what I continue to deny it because they already unit out to someone else illegally I not deal with this company if I was and if you are of the hills trust me run for the hills

This review is for Grid's pay to park parking lot:…read more Do not park in their parking lot!! They work with the predatory towing company, 21st Century Towing, to tow your car as soon as your parking registration end time is up. Doesn't matter if you're the only car in the lot and less than an hour past. There is no grace period -- no notice, no ticket but instead a $360 tow. After being towed, I contacted the office to get information about the tow authorization and at what time it took place. I was transferred over to a rude and dishonest property manager who hung up on me after saying she'll forward me on to someone else who can help and then repeatedly sent my follow up calls to voicemail. Stay away from this unprofessional business.

I've been with H&T for over five years now and have looked no further. This mom & pop style…read moreproperty management company is what you want if you are looking for clear, responsive management that continually takes both owner and tenant into consideration. As a landlord, the people part is the hardest in my opinion. I was happy to find a management company that works with the tenants and often finds middle ground solutions to issues that arise. Good tenant/good landlord relations. Tenants stay and bills are paid. Reliable reports and deposits.

Hanover and Townsend is a really reliable and trustworthy rental management company. Eric Lozano…read moreand his staff managed our rental house for 2 years and took very good care to screen the tenants and always deliver the rents to us on time. He really knows the Portland rental market well and was able to negotiate a fair, great rental price for us and our tenants. Whenever there was a repair issue that we needed help with it was promptly taken care of and the charges were very reasonable. He charges a flat rate fee and keeps everything simple. At tax time we promptly received our documents from the office manager which was so much appreciated. We highly recommend using Hanover and Townsend if you need a dependable and knowledgeable company to manage any and all of your rentals.