Our issues started last year, after a storm took off several of our roofing shingles. My husband…read moreasked his dad if he should just get a handyman to replace the tiles. His dad talked to his beloved neighbors, whose son works in roofing--and that's how we got connected to IFC Roofing.
Robert Melton inspected our ten year old roof, took pictures and claimed it was time to get it replaced. (I'm hard to convince, because as long as water isn't pouring in, I feel it's doing its job.) Robert told us he would handle everything, and even get some of the other storm damages around our home fixed--like the garage door and fence.
The first hurdle we faced was our solar panels. The company that promised they'd remove them in the event we needed to replace the roof, put us in contact with contractors, who quoted us an exorbitant price to remove them, and reset them afterward. Robert would have worked with them--but they refused to guarantee their work.
Months went by--I thought we were forgotten. Robert was haggling with our insurance company to get the solar system covered, for a contractor he found--who would guarantee their work. He kept up communications, assured us things were moving along, as we waited on the claims process.
Finally, in February, everything was lined up, and we set the time and date. Robert had let us choose the colors for the roof, the new gutters, and the replacement garage door. My husband paid extra for upgraded shingles. I'd asked for rain chains by my back patio, and he had several styles I could choose. The solar company came in the morning to remove our panels, and Robert's team started work after they were down.
The actual roof took about two days, but most of it was done in one. For two days it was chaos in my yard, but the whole team was fast, professional, and efficient. One tiny sapling in my yard was slightly damaged--but it's coming back. All of my other landscaping was protected, and untouched. At no point was the roof ever left uncovered, or unprotected.
On day two they came back to reset the solar system, repair the fence damage, replace the garage door, anchor the rain chains, and clean up any debris that might have escaped. The roof looked spectacular.
I was upset, because the solar panel company, (I'll review them separately when I find their company name,) didn't replace the metal skirting frame around the panels. They told us that these were a fire hazard, because they didn't allow air to circulate around the panels. It seems companies don't even put them up on newer systems. I pointed out that the hollow metal tubing they hang the panels on, looked terrible, and I worried birds or wasps could build nests inside them. He said he'd look for a solution--I didn't believe him.
A few days later, he returned to put end caps on those open framing tubes! I am so pleased!
We've been homeowners for 40 years, and we've run into contractors of every stripe. I'm used to being let down by those who promise more than they deliver. I've had to follow up to ensure work was done according to code, and I've had to hire other companies to fix jobs not done right.
Robert Melton with IFC Roofing didn't let us down. He handled every concern, wrangled with our insurance company, connected us with other contractors, filed all the paperwork, and even connected us with a tree service to take down a problematic tree. (We went with another local company.) Communication was over and above, and he handled any concern we had. I would highly recommend him to anyone needing roofing work done.
