One of those jobs that are always deferred is cleaning the gutters and I do not really want to go…read moreup there myself. I called them to install gutter guards so that I would not have to do it so frequently. They inspected the gutters, told them how the guards would fit, and fitted everything in a single visit. It is a fairly easy upgrade, but it ought to simplify things in the future, and they left everything tidy.

Having spotted a small water stain on the ceiling, I made a decision to arrange a roof check-up to…read moreexclude any severe problems. The team came at the agreed time and described every step prior to commencing the assessment. They inspected the surface and made notes on the areas that might need to be addressed in future. The report was given soon after the visit and it was well defined recommended maintenance as opposed to insisting on immediate repairs. I liked the fact that the explanation was simple and easy to follow. The problem was minor, and this provided me with some relief. In general, the visit was well-organized and professionally managed.

Blue Nail had replaced the roof on a house I recently purchased. Since I don't know anything about…read moreroofs, and only had some vague documentation, I sent them a note to ask for a little more information about the roof they installed, what its features were, whether it is covered by any warranty, etc. They got in touch a few days later and provided answers to all the questions I had. I was not thrilled to learn that there was a $395 warranty transfer fee (which is not particularly uncommon) but since the manufacturer wouldn't allow the materials warranty to transfer anyway, it ended up being a moot point. They did offer to come out and have a look at the roof the next time they were in my area, just to put my mind at ease that the guys who did the AC work hadn't done any damage. He pointed out a few things that needed to be corrected, sent me an explanation, and took pictures, which was much appreciated. Overall I was pretty happy with our experience with them and felt like they went above and beyond to keep us happy.

David Smith came out to my house on 5/13/20 and let me know my roof and gutters definitely had…read moreenough damage to open an insurance claim. I signed an actual "Home Restoration Contract" supplied to me a month later by Mr. Smith. But wrote a formal letter to Mr. Smith and BNR to advise my canceling the contract and found another company that was more favorable to my situation (within the 3 day recession period allowed by law). That same night starting at 8:24 in the evening David Smith begins to text me stating how I lacked integrity and continues on and on to say how I am greedy and dishonest for not continuing the work with him. I literally had to block Mr. Smith's phone number. The office manager emailed my insurance company to advise I canceled the contract (I have been told this is protocol). David Smith also felt the need to email my insurance company to advise the same. Not once but a week or two later he emailed them a second time telling my insurance company how to do their job and reset their numbers they had drawn up already. This is now 3 emails BNR has emailed to my insurance advising them to cancel all numbers and start over with me. At this point Mr. Smith has went above and beyond out of line. I called the main office to let someone know about this and was told the owner himself would return a call to me. I did not receive a call but 4 days later at 1 am on a Saturday night - I repeat 1 am on a Saturday night - I get a very long email from the owner Eric Thomason, using capital letters, to emphasize certain words. Within this very long email he let me know that I have until Tuesday 6/16/20 at 8:00 am to take down any negative reviews and sign a "Non-Disparagement Agreement" a "Mutual Contract Termination Agreement" and a "Hold Harmless Agreement" or he will sue me for the following... 1) Breach of Contract (let's go!) 2) Betterment (No work has been done to my house to this date - nor do you know anything about the contract with my roofing and insurance company) 3) Defamation/Slander (This is a 100% factual and provable review) Eric Thomason finally called me two times back to back today at 7:41 am - I repeat 7:41 am to try to discuss this matter. I did not answer and at this point it is not my duty to track him down to meet up over a phone call. Certified Consultant David Smith and Owner Eric Thomason have beyond become bullies, completely crossed the line and showed their true colors. Your handling of business with me warrants this review.

We just had our roof replaced by 911 Exteriors - Roof. We have been very pleased with this new roof…read moreand replacement. The project manager is Erik, and he was very professional and kept us informed along the way. It took quite a while to persuade our insurance company to allow the claim, but 911 Exteriors - Roof presented the case extremely well. The new roof looks great, and I posted some pictures of before and after. Kimberley is wonderful in customer service and making sure we were completely satisfied at the end of the project. I highly recommend 911 Exteriors - Roof.

They replaced my neighbor's roof, but left a mess all over my yard. Both the team leader and the…read moremanager in the office promised they would get someone to clean it up, but they never did. I pulled a few dozen sharp roofing caps out of my yard and driveway - enough to puncture tires, damage a lawnmower, or injure my dog. They put tarps down on their client's yard to catch the mess, but couldn't be bothered to clean up the mess they left on a non-customer's lawn. I got tired of waiting for them, and cleaned it up myself. If you hire them, or even if your neighbors do, keep a sharp eye on your lawn after they're done.

I was connected to Eric through a friend. I had an overhang built at my lake house and it was…read moreflashed incorrectly. Two years later, it started leaking. It's VERY hard to find good work that will do what they say out at Cedar Creek Lake and Eric and his team at PMR did exactly that. They looked at the assessment from a local roofer, sent someone from the DFW metro and fixed my issue in a more comprehensive manner and for 1/3 less money in a tighter time frame. It is my understanding that repairs are not their bread and butter, but you can ensure yourself I will be reaching out to Eric and PMR again when I have replacement jobs at hand. Eric was a great communicator, honest, transparent and fair. Couldn't ask for more. If you need a new roof - you need to reach out to Eric.

PMR and Eric Sutton in particular have been extremely professional and responsive. Eric has handled…read moremy roof repair perfectly and is very responsive to any questions or issues. This is my second roof in 5 years (North Texas hail). PMR has been great both times! I will use them again if necessary!

They came out and cleaned out my gutters. Very thorough and responsive. They did a great job.read more

Guys came out, worked hard and were super easy to work with. Got all my gutters completely cleaned…read moreout. These guy are my roof / gutter guys moving forward!

They did a fantastic job for a very reasonable price. Ivan was easy to work with and the crew…read morecleaned up afterward better than any contractor I have used in North Texas.

Ivan Delgado was a pleasure to work with. When we contacted New Elite Roofing regarding our roof,…read morehe came the same day for inspection. He spent time with us to thoroughly explain the roofing we were interested in and gave us an estimate the same day. (We had also contacted a couple of other roofing companies for estimates. Neither of the others seemed interested in explanations or answering questions. And, neither provided the quick and complete service we were looking for.) Ivan's foreman and crew had great attitudes and did fantastic work. We would use Elite Roofing again, if ever needed.

MB Texas replaced my roof same day! they are reliable, answered all our questions and did an…read moreexcellent job. I have Recommended this company to friends and family.

I was referred to this company by our home inspector just after the big hail storm. Jose came out…read moreto do the estimate on my five bedroom house with over 60 squares of roof. He is an experienced inspector and businessman. He provided me with a straightforward opinion of my roof damage. After contacting numerous roofing companies including a general contractor that I previously had good experience with, I decided to go with MB Texas Co Roofing. Jose remained honest throughout the entire process and his pricing was very competiive. He took no shortcuts and even provided upgraded underlayment without me asking for it. His roofing crew were all very courteous and respectful. No matter what roofing company you choose, tiles do end up everywhere, but the important thing is that they cleaned up daily, and when they were finished, they did not leave a trace of debris behind. The quality of their workmanship and materials were on par. He was not only reliable on schedule, but he always followed through on every promise. He does not make excuses or pass the buck. He is a person of his word, which I really appreciate. I wish him continued success. Sincerely, Roger