Recently installed TEK metal shingles (shakes) on 32-year-old home in Killeen, TX…read more
Short version: Company and crew is professional, knowledgeable, respectful and has reasonable pricing. I rate them 5 stars, AAAAA, Top Shelf, etc., etc.
Detail version: Recent hail in Killeen pretty much ended 6-year-old existing asphalt shingle roof. We are experienced with asphalt shingle; this was third roof damaged in 32 years from hail. Wanted metal roof because we're tired of roof repairs. Contacted 11 roofers in Killeen, Temple area, all were very busy due to tornado damage (same storm). We really didn't like the standing seam versions offered, but we were almost settled on it though, when we discovered metal shakes. No one locally was able to provide except at tremendously high prices. We made a call to Alliance after we saw their TEK Hurricane Shakes online. We expected an insane price and a gentle blow off, as we were on the far edge of their territory. Happily, Chris Anderson threw us the lifeline we hoped for. Very enthusiastic, very affordable price (higher than asphalt, of course, but competitive with flat metal roof offers). He drove down with full size samples in different colors, carried up on the roof to show different colors in sunlight and shadow, answered every technical question from me, and every aesthetic question from wife with the greatest respect. We had dealt with other roofers who tried to upsell us on other products, a couple had even tried very hard to tell us what we really wanted. Not Chris. He listened. He answered. No pressure. We shook hands and signed the contract, got on the schedule.
Three weeks later, a tear-off crew arrived and pulled off all the asphalt and felt down to the bare decking. When finished, they cleaned it all up spotlessly. Good guys, stopped to entertain dumb questions from me and the wife and were very respectful. Chris was on site to inspect and be present for us. Great support.
Next day the installers arrived and got right to work. As with the previous crew, these were smiling, happy men who took great care of us and treated us with the greatest respect. Very class act. As before, Chris and his assistant Levi (another great guy), were on site, taking care of the crew (it was 150 degrees on top of the roof), keeping safety first, answering every question and concern with kindness and respect, making sure everything was perfect as can be. At the end, Chris and me and wife did a thorough walk-around, she had questions, he had answers, and we were pretty much blown away by the final appearance and the evident quality of the work.
We had to replace the gutters due to hail damage and age. Chris suggested that we contract a local company. We asked if he would manage that for us, he agreed, and some very fine-looking gutters are being installed as this is written. Once again, a fine crew and great responsiveness and respect for the customers.
Summary: Outstanding presentation, planning and execution, superb work crews and supervisors (shout out to Mario!), great follow up, great support, great response, great price. In the end, the materials are important, true. But great materials, great crews, great warranty make for an awesome final product. Thanks, Chris, Levi, Mario and all the guys.
