I'd give 10 stars if I could! Will and his team of MACgicians S-A-V-E-D me! I've always been a PC user and recently decided to join this century and purchased a MacBook Air (which I LOOOOOVE, incidentally). I had it just about three weeks before it had a major accident...a rendered unusable sort of accident that I can hardly speak of without getting mad all over again. I thought it was not salvageable. I ran to the Apple Store in tears asking for guidance, and oh how they steered me wrong. They recommended a place called Kroll Ontrak way down I66. I drove out there with my machine and left it with them for three days to "analyze it," for which they charged me $65. They called me back once it had been brought back from "the clean room," whatever that is, and told me that they had taken the liberty of beginning the downloading process. I thought that was all really considerate until they gave me the quote for this service. And I choked on it. It wasn't much really; they only wanted my mercedes and my first born child. And there was no room for negotiation. None. So I took back my computer, paid them for their so called analysis, and was on my merry way. I turned to Yelp and found MACS in Alexandria---what a stroke of luck that turned out to be! I called and spoke to Will (the owner). I told him about the fate that had befallen my beloved MacBook Air and his response was, "no problem, bring it in." He was able to salvage everything: years and years worth of files, some new software I had purchased and coincidentally lost the disks for, all my emails, bookmarks and photos! On top of all that, he was able to then file it all away properly on my new MacBook Air. There were no "clean rooms" and there weren't any sort of mysterious processes like Kroll Ontrak had described to me. The best part was that he didn't want my car or my kid, just $125. SO, so reasonable. Later that day I had logged in to my new computer and remembered a question I had meant to ask him about something else unrelated. I called and he offered to fix it for me by logging into my computer remotely using TeamViewer (my old company used to use that software so I was comfortable with this--I know how it works). Talk about customer service! It wasn't even related to the original problem, it was just a question about a functionality on my computer. He just whizzed right around on it and fixed it with no effort. He also pointed out a great mac tutorial site to me so I could learn how to use my computer more effectively. SO NICE! I will not hesitate to use Mid Atlantic Computer Solutions again in the future. They are GREAT!!! read more

I'm usually very apprehensive about taking my computer in for repairs b/c I don't know enough to tell when they're being honest. This was NOT the case here. Will responded promptly to my online inquiry and laid everything out clearly for me so that I knew what I was expecting. Best, there were no surprises at the end. This was a great transaction and exactly what I want from this type of business: straight forward and no BS. read more

I'm blown away by how good this firm is. They fixed my Mac but Apple had given me a defective machine. They actually took it into the Apple store, got the bad parts replaced, and then finished restoring everything. This is my go-to solution for all our Macs. I wish I had known about them years ago. They are amazing. If you depend on your Macs to run a business as we do, you will wish all your vendors was a great as this one. A great thank you to Dave and Will. You guys are amazing! Thank you so much from a huge fan. read more

Mid-Atlantic assisted our non-profit with a complete move from Windows to Apple a few years ago. Since that time, whenever I have an issue and/or question they have promptly assisted me. Our office is located in Annapolis and with remote support, they hop on our devices and get us all squared away. They have been excellent and definitely deserve a five-star rating! read more

When my company recently launched our new business in Georgetown, we outsourced all of our IT needs - from choosing systems, to ordering and installing all the equipment, to setting up all our individual computer systems - to MACS. We're all Apple people, so having a company that understands Apple has been a must for us. They've been really great to work with, always available and willing to answer questions or troubleshoot any new IT issues that come up. No question has been too dumb to ask - and we've asked plenty! In addition to overseeing our office systems, they've also offered useful notices and updates for things that might affect our home computer systems, just as a courtesy. I highly recommend MACS and the MACS team. read more

I was in a panic when the Mac had trackpad problems. They were able to diagnose, give a cost estimate, order the part and make sure I knew a workaround until then. Quick turn around, good communications, and friendly. This is a find! Update 2018 - We used Mid-Atlantic again in 2014 when the cat knocked a glass over onto the Mac, spilling water and shattering the trackpad. This time I didn't get into a panic cause I knew I had someone that could fix it. And when my co-worker explained that they were in a panic because of a wine spill onto their Mac I was able to say 'I know a guy' and they were pleased with the accurate estimate and quick turnaound. read more

These guys are geniuses. They will fix your phone/iPad for much less than apple, and they stand by their service. I have repaired my devices there three times. They saved me over $400. read more

Although I didn't end up getting my shattered screen iPhone fixed here but I was really impressed with their customer service. The guy (I didn't catch his name) there is very helpful and friendly. He gave me advice and helped me tape my phone for a temporary solution - he doesn't have to do this. I can see why this place got great reviews! read more

Will quickly diagnosed my dead iMac. He then spent an hour discussing options for data recovery, as well as providing excellent advice regarding purchase of a new computer, including which models to avoid and which features to add. He was prepared to do all of that for free, then we agreed upon further diagnosis for a nominal sum. Highest marks! read more

I have used this company twice after having different problems with my iMac ... They are SO efficient, SO knowledgeable and SO obliging. You are what you do, not what you say you will do. This definitely applies to Mid-Atlantic Computer Solutions. read more

MAC has come through twice for me with fantastic results. The first time, I destroyed my HP laptop with a glass of water and MAC recovered the data in a few hours. The second visit was to move my iTunes and other files from an ancient G4 to my PowerBook after my repeated attempts failed. They did in just a couple of hours. I walked in both times and they happily accommodated. I'm very happy with the service. Although their prices initially seemed a bit high ($150 base for each job), it's all relative - I spent way more in my time and buying a FireWire / thunderbolt cable and adapter on the ITunes transfer. If you value your time and data, go to the experts at MAC (and use the Yelp deal!). read more

MACS' customer service is excellent. I brought my iMac in to have it repaired after it crashed. Unfortunately, they were unable to repair it, but gave me advice on the specs I needed for my next computer purchase. They also had an Apple rep contact me to assist with the new purchase. I fully recommend them and if I ever have an issue with my new mac, I will contact them for assistance. read more

These guys are better than I deserve at customer service! I tell them I have an issue and then make them track me down to resolve it. To my delight, they do so, and are impressively efficient at the resolution. And, if they don't need me to help resolve the issue they just take over my computer by remote and let me get other work done. In short, they're great to work with. read more

Friendly, fast, helpful and a stead fast communication. I highly recommend Mid-Atlantic Computer Solutions and their fearless leader, Will O'Neal. Many thanks for taking such great care of me! read more

Excellent and timely service and very patiently explain the issues and are willing to walk me through the fixes. Couldn't ask for better service. Recommend without reservation. read more

This company was such a great find for me. Will, the owner, really knows his stuff. He's very honest and straight forward. I recently took a busted iPad to him, and he was very honest about my options for repairing it. Since there was a good chance that it was not fixable, he offered to buy it from me for a fair price, which I accepted. If any of my apple products need repairs in the future, I will definitely take them here! read more

I dropped my iPhone and the screen stopped working -- not shattered, and the phone still worked through Bluetooth, but ... no light. Of course, it was 4:30 pm, and I figured I was doomed until the following work day. I decided to call Mid-Atlantic Computer Solutions (or "MACS", how appropriate!) largely because of their convenient location and being open until 6pm. I'm very glad I did. Will popped open my phone and within 30 minutes I left with it working again. Yay! read more

Mid-Atlantic Computer Solutions is amazing! I spilled a large cup of water all over my macbook keyboard and it was completely dead. They tried a bunch of different ways to recover my hard drive even when it seemed unlikely to work. They were able to recover all of the data from my old laptop in just a few hours and charged a very reasonable price! They were also completely professional, engaging, and communicative throughout the entire process. I would 100% recommend this business for anyone with apple product issues!! read more

Our company switched to a new 4G system that includes several services we us to pay separately for. One of those services was Mac Support from this company. They are small group of guys who work hard to keep your business. They know more about Macs than anyone I have ever met. Great job guys and we will miss you over at Helios. read more

So the other day I broke off my headphone jack in my Macbook Pro. I called Mid-Atlantic and they told me they should be able to fix it. I dropped off my Macbook and, after examining my situation, they told me it was going to be risky if they tried their options. They said it could work or damage my logic board and that if it didn't work they wouldn't charge me. Well, in the end, they saved my computer for a VERY small fee compared to replacing logic board. Even if their solution hadn't worked, the people were super friendly, professional, and efficient which made the overall experience a pleasure! read more

My co-worker and I were looking for some guidance on setting up a remote work solution for our small agency, we heard about Mid-Atlantic both from a friend and from the favorable reviews on YELP, so we called. Will took the time to explain different options (twice!), the pros and cons and was patient given our limited tech knowledge. He is an excellent teacher and resource, I'm not sure what he couldn't help with! We also discussed other things we may need help with, tech-wise, and, again, we were armed with great information and knowledge of what we may want to consider. Like the other reviewers, if we could give 10 stars we would! We will definitely call Mid-Atlantic in the future for any and all technology needs. read more

I needed MAC and pc'S Networked together and Mid-atlantic computer solutions had the answer. I also needed a powerful video editing machine and the personalized service was outstanding. I even got free tutorial to help be get started with my new MAC. read more

I got much more help than I bargained for and great, prompt service in a difficult situation. These folks really enjoy helping and understand just how dependent we are on our Macs. They are definitely on my speed dial for life! read more

We are a small PR company in downtown Washington. We have a bit of a mix of computers: windows based server, laptops, & mac books. We have been so happy to find Will and his team!! They are always quick to respond, are efficient and professional. I have a tendency to ask a million questions and they are always so very helpful and patient. They have worked with our ISP to diagnose problems and get them fixed quickly! I would recommend Mid-Atlantic Computer Solutions for all of your IT issues. P.S. Will likes chocolate :) read more

My MacBook Pro had an unfortunate run-in with some iced tea. The beverage won. I just brought my totally dead MacBook in to MACS, and Will is my new hero. (My dead computer held the only versions of some extremely important family photos!) Will removed my hard drive, moved my data onto an external hard drive, and got me all my data back in under 10 minutes. He's keeping my computer to see if it can be resuscitated - he says he can usually do it for about half what the Apple store quoted me ($1500). And while I waited, he set me up on the shop's Arcade game so I could play Asteroids. I will absolutely trust MACS to help with my computers in the future. read more

I contacted Mid-Atlantic Computer Solutions after trying to get my iMac up and working after tries with 3 other companies. My computer had no power and I needed documents for an upcoming court trial. Will was AMAZING!! He emailed and called me back within minutes of my contact. He was not only able to retrieve VERY valuable data for me the same day...but also was able to get me a new and improved iMac with my data loaded for a fantastic price! If you have any problems/challenges with your Mac products, there is no one else I would use!! Service, reliability and follow through are all top notch with Will and Mid-Atlantic Computer Solutions. read more

Will O'Neal of Mid-Atlantic Computer Solutions was great. He solved many issues with my home network and Mac equipment (not just "dummy" problems, but true technical problems that required an expert. All questions were handled and Will really solved my issues and educated me on how to avoid similar/new issues. I was really pleased with the service provided. read more

The guys at MACS upgraded the memory in two of my Macs, and they were great. Good prices, quick turnaround, and fantastic service. They even went above and beyond, helping me out with some issues to make sure my Macs were up to snuff. I highly recommend them for all your Mac service needs. read more

For years I have worked with Mid-Atlantic Computer Solutions for my hardward and software IT needs. There service is excellent and advice actionable and helpful. They have made my business run more efficiently and effectively. They have also been a great help for my home needs. I recommend highly without reservation. read more

Will is not only extremely knowledgeable when it comes to all things Mac, he is prompt, polite, extraordinarily patient, and genuinely interested in his customers. I have been a client of Mid-Atlantic for several years now and cannot say enough good about the quality of support, for both my email account and my Mac issues generally. This is by far the best customer support I have ever received for any service or product. Very highly recommended! read more

Always super helpful and friendly. They answer questions clearly and provide great results!

I hired Will to help me with my transition from a dying home PC to my new iMac. I know enough to be dangerous and get myself into trouble. I was in the middle of the transition when I just got stuck and frustrated and had enough of the change. Will talked with me on the phone and learned all about my frustration and where I was in the process. He provided free advice and told me what I could do easily on my own. I still hired him as I was ready to be done with the change and just needed some help. Will was prompt and timely. While at my house, he understood my cost threshold and worked efficiently to get the most done within the time that we had. I would highly recommend his company. After he left, I had a few more steps to do, but I was up and running my new iMac with all my files and programs transferred over and in their proper place. I was provided sound advice regarding pc applications I had to keep and run on my iMac and given advice and tricks for working on my iMac. I will definitely go back if I need any more help. I highly recommend Will and his company. You will not be disappointed. read more

I can't say enough good things about Will and his team. As a Midwest gal I value honesty and respect and thats exactly what you get from this company. Will and team won't try and sell you something that they don't firmly believe that you need. They will answer all your questions and walk you through anything you don't know, even if it takes them 5 times to explain it to you they are happy to help. When I was having issues figuring something out, I emailed Will and he tried to walk me through some troubleshooting. I eventually had to bring in the computer and have him work on it but I don't know many places that would give you free advice and that is really what sold me on Mid-Atlantic Solutions. Their prices are reasonable and their turn around is quick. If Will is slammed he will let you know and he will do his best to get you your equipment back in a timely manner. Sometimes things that happen with our computers can seem like the end of the world and we do have to understand that this business is not run by a whole lot of people but a few who a really good at their jobs but they too have lives outside of work. I appreciate their business and I would recommend them to anyone! read more