I'm usually very apprehensive about taking my computer in for repairs b/c I don't know enough to…read moretell when they're being honest. This was NOT the case here. Will responded promptly to my online inquiry and laid everything out clearly for me so that I knew what I was expecting. Best, there were no surprises at the end. This was a great transaction and exactly what I want from this type of business: straight forward and no BS.

I'm blown away by how good this firm is. They fixed my Mac but Apple had given me a defective…read moremachine. They actually took it into the Apple store, got the bad parts replaced, and then finished restoring everything. This is my go-to solution for all our Macs. I wish I had known about them years ago. They are amazing. If you depend on your Macs to run a business as we do, you will wish all your vendors was a great as this one. A great thank you to Dave and Will. You guys are amazing! Thank you so much from a huge fan.

My Apple iPad would not charge. The technician identified the problem, ordered the part and…read moreinstalled it. Now my iPad works perfectly. The store has a lot of clutter from old repairs sitting around that have not been picked up. I was concerned my iPad may be lost among the clutter but it was not. All went well.

These folks have quickly replaced the glass on my iPad when I dropped it on two different…read moreoccasions. Saved me hundreds of dollars. I may need a new iPad at some point but not if these folks keep helping me!

Got my new iPhone from here. It was quick and super easy. It was a great price and included a free…read morescreen protector. I will be coming back to get my screen fixed in the future it's just so hassle free

Would like to say Richard is great! He fixed my burned out component on a ten year old HP Desktop…read more He ordered the parts and had it up and running in about five days after the part was delivered, might be early since I did not remember the exact days. Hopefully he will be still around for a while since most people can only replace the entire motherboard and not just the components.

This business is fantastic and very fast. The best part of their service is they come RIGHT to your…read moredoor which was extremely worth it for me! I had a broken laptop screen and Richard fixed it within five business days. It would have been only a couple of days if the wrong part hadn't been sent. Anyhow he was professional and the actual cost was exactly what he quoted me. Do not hesitate to call them. This was the best computer service I've had in years.

Patrick is swift, efficient, and expert. He arrived on time and quickly solved a variety of…read moreproblems with two machines and installed better software. He will be our go-to guy for all future needs.

Nothing short of fantastic. Professional, supportive, knowledgeable and a nice guy. Quick and…read moreresponsive. Patrick seems to know an infinite amount about hardware and software to enable addressing all issues. I can't recommend him enough!

I hired Cameron to help me select a new CPU and printer. I admit I am not v tech savvy, but I had…read morereceived good advice from other consultants I had used in other areas of the country. Based on Cameron's reviews, I assumed he would provide the same. Not. The CPU I purchased based on his recommendation was only equipped with 2.4 ghz not 5 as well. It was only after I had been working with it a week or so that I realized this. I did not even think they made CPUs without the option for 5 ghz any longer. When I said something to Cameron, it seemed that the limitations of my CPU were news to him. Evidently he did not do much research before recommending it to me. As for the printer, similar situation. I knew the features I was used to on my previous printer but did not realize it was necessary to spell them out for him when my old printer was sitting there for him to examine, and Cameron did not inquire about what features I wanted before recommending a printer. Based upon his advice, I have a Brother printer which is a real piece of junk with no auto duplex printing or scanning. Again, Cameron did not ask what I liked about my previous printer before he made the recommendation. Now I am in the market for a new printer...and a new consultant. Cameron has this air of superiority which is bewildering because based upon my experience he does not have the knowledge to come close to warranting it. If you can overlook that annoyance and you are fairly knowledgeable of computers, perhaps he is the guy for you. Otherwise, my advice is to steer clear.

Cameron Jones is a tech genius who has helped me solve many computer issues over the years. He is…read morepatient at explaining things so that I understand what went wrong and how he fixed it. Cameron also offers helpful videos on how not to be victimized by scams. Further, when Best Buy unboxed my new Smart TV, plugged it in, and left me to set it up, I tried my best, but it wasnt good enough. So I called on Cameron, who got the TV working to my satisfaction, figuring out how I could get the channels I wanted to watch, especially the Washington Nationals ball games. Further, he took the Amazon Firestick that was no longer needed on the new TV and used it to turn my 20-year-old dumb TV in the basement into a Smart TV. Awesome!

Very friendly owner. Professional service with a quick repair time. Would highly recommend giving…read morethis company a try.

Once again, Expertise Computers came through for me with excellent and quality service. 8/2/2025read more

It gives me no pleasure to rate a company two stars. The stars are solely for the convenience of…read morepick-up and delivery, not for the repair service provided. My PC, which I built a few years ago, was powering on but not displaying anything on the monitor. I decided to save time by taking it to a professional instead of troubleshooting it myself. Similar to how I might change my own oil but often leave it to a professional for convenience, I expected a straightforward experience. Initially, the tech seemed to fix the issue within a few hours. He moved the GPU to a different slot and switched from HDMI to DP--an easy fix requiring no parts. Unfortunately, the interactions I had with the tech by text and phone left me with little confidence in his ability, and I ultimately decided to finish the repairs myself. When I called to ask about diagnosis costs, I was told it could cost up to $250, depending on the complexity. However, I was promptly billed the full $250 as soon as the computer was picked up--before any work had even been done. This felt unusual and concerning, as I typically expect to be billed after the diagnosis or repair work is completed. One major issue was the tech's recommendation to replace my CPU heatsink, which has no moving parts and was in perfect condition. His justification was that "missing clips" would make mounting new fans impossible, and that a new heatsink would include the necessary clips. But buying replacement clips costs just $4 on Amazon--or free from the manufacturer if I provided proof of purchase for new fans. Suggesting I spend $130 on a new heatsink instead of offering a much cheaper and simpler solution is unacceptable. When the PC was returned, the heatsink was in a grocery bag, which he claimed was for my "convenience." This actually made reassembly more inconvenient, as I then had to reinstall it myself. He offered to put it back, but he didn't have thermal paste on hand--a critical component. Installing a heatsink without thermal paste could destroy the CPU. If I hadn't known better, I might have let him do it, which would have caused irreparable damage. The tech also claimed to have worked on the PC for three days, but text messages show the main issue was resolved within hours. Beyond that, he unnecessarily removed parts, suggested replacing components that didn't need it, and generally made the situation more complicated than it needed to be. After this experience, I simply don't trust this company. While pick-up and delivery were convenient, the overall service left me disappointed.