This outfit is incompetent, dishonest, and arrogant. Despite four attempts, owner Darren Lin was…read moreunable to restore Microsoft Outlook to baseline functionality on my desktop computer in Bellevue WA. He assured me that expensive equipment purchases and data transfers would solve the problems, but they didn't. In fact, he caused new impediments and important emails were permanently lost. He attempted to charge for more time than he actually worked and didn't provide invoices. A+ Computer Tech refused to respond to inquiries from the Better Business Bureau, who grade this company an abysmal C+ https://www.bbb.org/us/wa/bellevue/profile/computer-repair/a-plus-computer-tech-inc-1296-22215329 [1/12/26]. I was forced to go to King County small claims court, where I was awarded a refund of over $700.

They are amazing. I've been going there for years and have usually had good results. There have…read morebeen a few stumbles here and there, but my issues have always been resolved.

It seems like nowadays it's so hard to find a PC repair place where the guys actually know what…read morethey're doing. I've used the Geek Squad and others in the past and they were worse than useless. But not these guys! They were recommended to me by my neighbor, who is a Programmer with a major software company, and boy was he right. My computer crashed and would not reboot. They were able to repair it to the point of booting, and it could be used, but it was really old and definitely past its expiration date, so I reluctantly decided it was time to move to a new computer. They were able to recover all of my data (which I had of course failed to back up for months) and my web bookmarks. Phew! And it cost WAY LESS than I was expecting. I then ran into some issues with my old monitor not working with my new computer, and they helped me figure it out without charging me any extra, even though realistically they should have because this had nothing to do with what I had already paid for. I find the negative reviews baffling -- could it be that they are putting their review in the wrong place? I've seen this happen to a friend of mine who has a small business, and he regularly gets negative ratings from people who thought they were rating a different company with a similar name. Nothing I saw over 3 days of interacting with these guys even remotely resembled the negative comments. Bottom line -- if you have issues with your computer, definitely start here. This is the kind of small, local business we need to support.

First Vibes Value is underwhelming. I'm an electronics…read moreassembler and I former field service technician/electronics repair tech. Their GPUs, PC cards, networking & other peripherals are 5 - 8 generations old, yet they often want the higher end of the average price of those same completed/sold items on eBay. And sure, that's fine, if what you're selling is 100% tested/working, in great condition, cleaned and/or comes with a limited warranty. Instead, lots of items are dirty, scuffed up, damaged, and/or missing critical components. For instance, several of their motherboards were missing IO shields. Bonkers Pricing! 5-6 generation old GPUs (GTX 770, 970, RX 570 etc) were $60 - $125; SCSI cards (only $1 at RE-PC Seattle!) were $14!! By far the worst offender by a long shot was their motherboard section: They had an Asus Prime A320M-A, marked as "tested" and came with stock cooler, plus IO plate. They wanted $100!! This is an entry-level, first-gen AM4 socket (so Ryzen 3/5/7/9 CPUs) however, if you wanted to pair this board with a newer Ryzen 5000 series, for example, it wouldn't just work natively. You have to update the BIOS in the board first, and you'd 100% have to do this Bios update WITH an older Ryzen CPU, which is tricky even for tech savvy gamers. Lastly, this board and other entry level ones like it can be found elsewhere for $40 - $70, and often in way better condition, or with the BIOS update done by previous owner/seller. Other cons Some items have stickers that do say "tested", while others don't have any stickers. You have to just walk to the front and ask. Things are organized in big totes, but it's hit or miss finding parts you need, as the store as a whole is incredibly dirty and dingy, with random fully built systems, speakers/sub woofers, TVs and other electronics randomly placed in between these totes, none of which are ever grouped together. Some of their pre built laptops are up near the front desk, which I'm sure is due to the Kensington locks to prevent theft, but their desktops are everywhere, so if you're looking, your better off calling to ask ahead of time, to ask what they have in stock. Otherwise if you come in on your own, and especially if you're not a tech nerd who knows what to look for, you're absolutely going to have a really tough time finding things. The Pros 1) The staff seem knowledgeable about parts, and the repair they were working on when I walked in was a more challenging board level diagnostic test, which told me they have experience and knowledge in this field. 2) They have TONS of stock, especially in monitors, old hard to find adapters, cards etc. So, if eBay seems like it'll take too long, you'll likely find what ya need here. Repairs They do offer repairs, and I overheard a customer call on the phone and ask the guy working here if he "had updates on his PC they are fixing." The worker did acknowledge the shop did in fact still have it on their bench, but "needed another day or so to give any updates." I worked and managed a repair shop on the Eastside for 4+ years, and based on my experience, when you tell somebody only that you "need more time," it's 99% of the time due to 1 of 2 possibilities: 1) You haven't had time to even look at it; 2) You've run some diagnostics, but it yielded little/no clues as to how it can be fixed. Why transparency matters I think it's critical to communicate with customers and see their problems from their perspective. Instead of just treating them as a work order number, and getting them off the phone as quickly as possible, which is what this shop did. When I ran my shop, I always greeted the customers warmly, often by their first names (as most of them were repeat customers) and just be completely honest with them, even if it's news you may think they don't want to hear. I learned the hard way that if you don't give them information they're paying you for updates on, it often just makes follow up communications much more challenging, and can easily sour business relationships. In summary, this shop has a LOT of potential! They're in an AMAZING location, close to Microsoft and high value real estate, and they have the expertise, but couldn't help but notice the passion and organization was extremely lackluster. And yes, I realize this review focuses heavily on the negatives, but I do this from a lens of constructive criticism for my industry peers, to better improve public assumptions of the consumer tech repair industry, and to improved awareness of the right to repair laws. I hope this helps somebody, whether it's a potential customer, or the owners of this business. Thanks

We used DigitalFortress in Seattle for about 1.5 years before ending up having to find a new…read moredatacenter colocation provider. At the beginning, were in the market for a half rack as our current provider was being sold off. Initial sales talks with Digital Fortress's head of sales, Taylor Loya, was very difficult. She was very short on answers and unhelpful in almost every question or request. Usually the pre-sales part is the easiest! This should have been a red flag, but the CEO at the time finally swooped in and sealed the deal effortlessly, so we signed up. Fast forward 1.5 years, we had to call it quits and move. Taylor is impossible to work with because she never answers anything in a timely manner. Basic upgrade requests, fixing any sort of invoice error or anything billing/sales related takes forever! it can take weeks or sometimes a month+ to get a response, upgrade request or solution. I will say though, their technical support, especially Kenny, did an amazing job other than two incidents where they damaged our motherboards. Other than that, their responses are quick and helpful. Their helpdesk though leaves much to be desired, and they do not use a billing system. Instead, they just invoice you from a glorified QuickBooks which has issues all the time. You also have no way of looking up any of your service or billing information because they do not use any sort of system. The worst incident was when we had planned to move our equipment out on a Monday, that Sunday night Taylor from billing set our services to be suspended even though for 2 weeks prior we asked multiple times to extend our service and were happy to pay any premium. But of course, no responses from Taylor or anyone and all our servers went offline Sunday night. These are live production servers so we franticly tried everything we could to get Taylor to turn them back on, but all our voicemails went unanswered. My guess is Digital Fortress has no interest in clients smaller than an entire full rack. I would strongly suggest anyone that values their business, to avoid DigitalFortress. Atleast until they get management/billing/sales replaced.

We were customers of Digital Fortress for six years. When COVID hit, our business was greatly…read moreaffected and we needed to downsize and move out of their data center. Despite the extenuating circumstances, and even though we gave 60 days' notice, vacated our rack, and provided the substantiating financial documents they requested, they insisted on continuing to charge us for another year, for an empty rack.

It's always a very good experience, cool calm vibes. I would recommend these studies to anyone who…read morewants to do something different and explore the AI side of things.

This is a consumer technology business where you are compensated for your time and energy…read moreresponding to their surveys or giving feedback on new technology. I have worked with them in the past they've been great however recently they've been exceptionally disorganized and I have yet to receive the agreed-upon compensation.

Excellent service! Tonight Duy & Pedro were absolutely outstanding, knowledgeable and…read moreprofessional. Better yet! I had come in about a month ago and Duy helped me and I left 100% satisfied. Tonight he still remembers our conversation and was able to use that info to help me again Tonight. Highly recommend this location!

Two weeks prior to my internet plan ending I went to this store and was given a price for my next…read moreservice plan but told to return closer to expiration. When I did they tried to increase the price by 30 percent and told mg if I did not take that service my mobile bill would go up. I called Xfinity supervisor who told me that was not true and they gave me the lower price that o was offered. The attitude there is not good and there were two agents looking at the screen and both got it wrong wasting my time. Needs big improvement.

Dropped into Minuteman to quickly make copies of old pictures for celebration of 93 year old…read moremother's birthday. Bruce was so quick & nice. When I pulled my credit card for payment - he told us to enjoy the celebration! What a nice gift Bruce - Many thanks, we'll be back as paying customers soon. Mike

As others here have noted, they are quick, reasonably priced, and do a good job. In my case, they…read moredid more than I expected, did it faster than they said, and also did it for a lower price than they first told me. Other than that, the folks at the counter seemed focused on getting things done instead of trying to impress with superficial gestures that one typically sees at other businesses.

I've been getting my film developed at Omega Photo for about a year now, and they've been…read moreconsistently great. The staff is always friendly, knowledgeable, and happy to help with any questions. Their prices are pretty reasonable too. Overall, a reliable spot for film developing, highly recommend!

Needed a last minute passport photo & this was the nearest photo shop…read more They didn't need a reservation and we were out within 30 mins with new pictures. This was for an infant so they made sure they took enough pics to finally get a good click. The entire store gave nostalgic vibes, old photo reels, so many cameras! Bit expensive than going to any pharmacy or other locations but absolutely worth it for the experience and time!

Minuteman Press was super responsive to me when I needed something printed in two days. I had never…read moreused them before so I was a little nervous, but they were super responsive and clear about timing so that I could get some invitations printed for work. Email communication was clear too. They did it at a lower price than I would have expected for such a expedited service. And quality was just as good if not better than more expensive shops I've used. I will absolutely be an repeat customer.

it's wonderful to have such a professional printer right down the street. Keep up the great work…read more It's a pleasure to work with Minuteman Press. Sally Kernan / IT Network