unfortunately Keven was not able to help me with my laptop over the phone, I'm going to need to…read morebring it in for service! maybe next week.

Ghosted me, never called me back. He may be okay with "minor" issues. Would NOT recommend.read more

Would give 0 stars if possible. Short version: Complete lack of communication, sent my property to…read morea third party without consulting me first, took over two weeks to get my laptop back. Handed over my laptop on Jul 28 for a job that was estimated to be a couple days. After business hours on Jul 29 I received an email that my device was sent to a "partner company" because the repair required a process Cloak "do[es] not service." Despite claiming that my laptop would be returned in "a day or two" I didn't receive an update until I called the afternoon of Fri Aug 1. I was informed at the time that it was still with the partner company but that it should be sent back to Cloak after the weekend. I did not hear about my laptop again until calling Thurs Aug 7. At this point I was told the partner company had just dropped it off with the post office and it should be back at Cloak by the next day, Aug 8. The afternoon of Aug 8 I arrived at the shop to find a printed sign on the door stating the owner was on vacation and would be back Wednesday [Aug 13]. The sign was still up on the locked door on the afternoon of Aug 13. When I called on Aug 14 (to make sure I wouldn't waste my time heading to the shop for nothing a third day), I was informed that the partner company still had my laptop at their location, and their technicians also could not service my device. I finally got my laptop back on Aug 15, in what turned out to be worse condition than how I had dropped it off in late Jul.

From the owner: Repairing, Replacing, Refurbishing at low costs to fit your budget. The storefront allows you to…read moresee the work we did to make and old product better than new! purchasable at affordable prices. Sub contracting available, we can repair school computers, large events, DJ equipment drive in movie theatre equipment, and much more. Feel free to message us!

Nick did an amazing job fixing my laptop screen. He is very sincere, reliable, and affordable. I…read morewill recommend his services at anytime.

I needed a laptop wiped and windows reinstalled. It was done promptly and the price was reasonable…read more I would use the company again

We took my husband's MacBook Pro there after it was damaged by liquid. They couldn't fix it there…read moreso they sent it out somewhere, where it was apparently recovered and my husband's sensitive information was stolen. Thanks for absolutely nothing.

Very responsive. They were able to give a competitive bid for a printing job, which I appreciate…read more Thank you for your help.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

Went to local Best Buy to purchase an item immediately rather than waiting for Amazon. Upon getting…read moreinto the store, the security gentleman told me which isle the Oura rings were and said that someone would be with me soon. After standing there for a few - nobody came. Went to the register for assistance and the two employees were too busy pushing an older gentleman into buying a cell phone. Went to another register - where an unoccupied employee was and he instructed me to go to a different register in the front of the store for assistance. After watching all the employees shuffling around amongst themselves and ignoring my presence - I left and ordered my item from Amazon. I cordially suggested to the security guard that it is bad policy to let a guest wait for so long. I'm disappointed.

I used to work at a Best Buy long ago, so the first thing that stood out was when I brought in a…read morelaptop I bought at this Best Buy for service, the Geek Squad member (didn't get his name) made comments that made it sound like I made a bad choice in purchasing a PC. Not the joking "Linux is better" vibe I hear in tech, but more of a Mac supremacist "I don't want to deal with a PC" vibe. He and whoever he did the car salesman talk-to-my-manager trick with didn't witness the issue I had and assumed it was a software issue not covered by the protection plan, basically claiming, without any actual diagnostics, that Windows, then the Windows installs were all corrupted. Then tried to charge $100 for a future attempt to try to install Windows in another way, which my issue has prevented 5 times today doing it myself. Apparently, this type of "customer service" is not uncommon here. Don't go here if you need Windows for work or just prefer it. You'll be made to feel bad about it. They will also try to get out of letting you use your protection plan by calling it a software issue before any diagnostics are done.

I have been dealing with Home Computer Help for 5 years. Remote assistance as well as in home…read morehelp. This time I had purchased a new aio desktop to replace my Windows 10 desk top. Always stressful. I am truly impressed with the way this company runs their business. Knowledgeable, kind, reasonably priced and prompt with scheduling and questions. I have dealt with all of them, and each is great. I trust them and have never had an issue. This is a good company to keep in your phone just in case!

Brian is terrific. Our go to for help. Fast, efficient , knowledgeable and reasonable. Highly…read morerecommend Will use again, if needed.

My six year old iMac was operating in full turtle mode. I usually get more than six years out of…read morethem but the way it was acting I thought it might already be time to break the piggy bank and spring for a new one. But I thought I'd give Computiverse a try since I had had so many good experiences with them in the past. Paul began the surgery and told me that my hard drive was on the verge of cardiac arrest. He explained to me that a new solid state replacement was available, that had no moving parts, and that it would provide an upgrade from the original part. So I took my external hard drive with the latest back-up to him and he did the change-out. This thing is now lightning fast! Faster than it has ever been! And I am thrilled with the results! Thank you Paul! And thank you Computiverse! You guys are the best! So glad you are there! Bob McBride

My first two reviews of Computiverse, it's owner Rob Schmidt and his team were extremely positive…read more However, my last experience has ended our relationship because for several reasons. During a routine cleaning and replacment of heat transfer compund in August 2022 the receptionist, David, called to explain that during the process the keyboard broke. The technician, Connor, explaned that it was probably due to the age of the device causing brittleness. Over the next months, at least 4 replacement keyboards were installed. Each time the keyboards had functional failure of some of the keys but in every case, there was a deformation of the keyboard in the same spot. Something was distending the keyboard from the backside in the same spot. On each replacement, the keys in that section failed outright or had intermittent problems. Ultimately, even using a keyboard stated to be an OEM part suffered the same problem. Rob was adamant that he could not properly diagnose the problem with out having the password for computer access. I could not imagine how full access to the computer's function would solve a physical mechanical problem. I opened the inner back compartment, located the a screw in the place where keyboard was deformed, removed it and the problem was resolved. Rob, I am cancelling my appointment today and sadly will never be using your services again.