Apple users beware! Overall a very disappointing experience. Couldn't actually speak with someone on the phone so I chatted with an agent to verify that they could replace my MacBook Battery. Made an appointment, drove 1 hour, just to be told that it would be 3 days before an Apple technician could even look at it. Drove back home and received a text 3 days later telling me the repair would be 600.00 + tax which is completely ridiculous, on top of the 40.00 I paid them just to give me that quote. I declined service and took it to an Apple store where they replaced the battery for 249.00 + tax. So I have to wonder if this place is just ripping people off whenever they can. Do your homework before paying them to look at your equipment and get a second opinion. read more

Great service, great choices, great prices- just can't go wrong! Highly recommend. This is my teenage son's happy place!

These people sold me a very expensive computer that routinely crashes playing games from the better part of a decade ago. Their technicians just gaslit me that there was nothing wrong with it and they refuse to honor their warranties. Definitely save time and money by doing business with literally everyone else. Literally being robbed of several thousand dollars at gunpoint would be preferable because at least it would have taken less time to reach the exact same outcome. read more

Micro Center - Computers Near Me - Marietta, Georgia

Micro Center is refusing to honor their "Holiday Extended Return Policy" as posted on their website and in store. (https://community.microcenter.com/kb/articles/784-micro-center-holiday-faq) I purchased some items on 11/05/2024, which is clearly inside the "Holiday Extended Return Policy" window for purchases made between 11/1/23 and 12/25/23. I was given the runaround and told by Tyler (the manager) when I was returning the items on 1/13/2024 that I could only receive store credit or nothing at all since I did not have a gift receipt and he could not return the funds to my original form of payment (credit card) per "store policy." He acted like he was doing me a "favor" by even offering "store credit." I reviewed the written policy on the website again and no where does it say in the policy that I need a gift receipt in order to return items under the "Holiday Extended Return Policy." I do not shop at Micro Center very often and prefer that the credit is issued to my credit card instead of store credit. After this incident I am not sure I will even be back at the store to spend "store credit." read more

RIP OFF, scammers, selling defective electronics and computers. Be careful dealing business with Micro Center, their products are questionable, was sold a refurbished WAL-MART laptop, without Micro Center disclosing that important detail. I would not trust their computers, new or refurbished. The GM Andrew Burris should never be trusted. Shop at your own risk. read more

Whatever you do, DO NOT get your PC built by Microcenter technicians. It has been nothing but a headache since I first got it built. At first, it took a few days to build (understandable). However, once I got the PC home, the system kept crashing. I returned it to Micro Center the next day, and they said they would get it done as soon as possible. A few days pass, and I hear nothing from my technician. Finally, about five days after I dropped off my computer, they realized they just needed to replace the RAM sticks. Which is completely fine, and this would not make me write a bad review on anything. I am very understanding, and I understand people may become busy. However, a few weeks pass, and I realize one of my AIO fans is not spinning. Since the AIO is mounted to the top of my PC, I had no clue it was not working until my system kept overheating and my games began to crash. So, on 01/26/24, I took my computer back to Microcenter. I was told that they would start working on the PC on 01/27/24. Usually, the technicians keep you very informed when they are working on your stuff. However, I have not heard anything, and today is the 30th. Overall, this experience has been downright awful. You would expect to get a fully functioning, smooth-running computer when you pay $2000+. You would also expect that fixing their mistake would be #1 priority, but that has proved to be false. read more

Jason was a great help. I'm new to 3D printing and Jason was able to help me upgrade my set up and recommend the best product for my prints. He also was very informative on which type of filament to use and how to properly print with it. read more

Long regarded as a technological supply-haven for us tech-nerds, Micro Center is really good at helping you get what you may need for nearly all the technology you have. Mobile phones, cameras, tablets, Apples, parts, parts, and more parts. Even toys, games, power supplies, cables for every conceivable orifice, and t-shirts. Not to mention gadgets. It's all here. Sometimes the things I'm looking for are not here. (Like a folding, bluetooth keyboard with a carrying case.) The prices are generally good, but sometimes I feel they could be a little more competitive. Here's where I have to tell you about one employee I met today named Jason. I had been pointedly waiting around for some help--and waiting for quite some time until I finally flagged someone down and said, "Can I get some help getting some questions answered?" Shortly thereafter, Jason showed up. This fellow really hustled to make sure I got what I needed. He was fast. He was thorough. He put the things I needed in my hands. I wish Jason worked for me. read more

Wholly wow. If you are like me and fed up with Best Buy trying to over-selladd ons and warranties and looking for a space that will help you custom build a PC within your price range. This is you Shangrila! I am blown away by the expertise, relate abilility of the staff and their customer service being direct, truly helpful and leagues above the big box stores computer solutions. read more

UDPATE: James is diligent in his responses - but still giving misinformation - though I would imagine that he's simply relaying info from the manager. He said his manager was unable to find it in stock online anywhere except at New Egg for $259. And they would match that price. Not sure why - on Saturday, Feb 13 - Google showed it IN STOCK at Dell.com for $249 and Staples for $179. Salesperson Allen even acknowledged this on the phone. But now - thru some sort of revisionist history - I guess my Google searches magically find better deals. Either way - got the printer from Staples and the camera from Best Buy - so I'm a happy camper. Staples even lowered the price again Monday - and when I called - they credited my account $60 additional dollars to match the sale price even though they'd sold out at that point! Yay - Staples! ***************************************** Horrible customer service. After calling and holding for more than 34 minutes, finally talked to Allen. I wanted to price match a "printer / all in one" for my Mother. Best Buy had the printer - but the closest store was in Alpharetta and they were out of stock online. And Staples only has it online. First Allen tells me, "Sure - we can price match - just let me confirm the SKU." Then he comes back on the line to tell me he can't. No explanation. So I ask for a manager. At this point Allen gives me vague explanation about the difference being too great to price match. I ask if I can talk to a manager - again. Transferred me to John. First, he tells me he can't because according tot he website, Best Buy doesn't have it any brick and mortar stores. I told him that the Cumberland Best Buy had confirmed that the Alpharetta store has two in stock. John tells me it's a still a big fat no go. He tells me that Best Buy probably marked them down because they're about to stop selling them. When asked - he says he can go down to $274 (their price is $299) but if he goes any lower, he will be losing money because the product cost him $274. Keep in mind, it retails on Dell.com for $229. And only an idiot would believe that Microcenter is only marking the printers up by $25. On a whim - I compared the price of the Logitech 920 webcam I was purchasing as well - and it's $20 more than Best Buy and $10 more than Staples. I used to deal with Micro Center - just bought a Night Owl DVR there last month - because even though the customer service was lacking - my last laptop purchase was a nightmare* - the savings always made it up for it. Now - it appears that they've combined crappy customer service with overpriced merchandise. I'm sure they'll soon be going the way of the dodo bird. I wound up ordering the printer from Staples with direct shipping to my Mother's house. Then I purchased the webcam from Best Buy and picked it from brick and mortar Cumberland location. Thanks for nothing, Microcenter (except wasting my phone on the time today)!!! The lunatics are clearly running the asylum. Lesson learned. * purchased a Sony Vaio online - drove in to pick it up and they couldn't find it - so they refunded my money. After over an hour waiting in the store while they looked for it. Then I stupidly purchased another Sony Vaio that was supposed to be in stock at Gwinnett store - but it was supposed to be shipped to Marietta store. When it arrived, I drove in, picked it up. Got it home - and the specs were completely different. It wasn't even a touch screen. Had to drive all the way back to store to return it. read more

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In short, Micro Center is tale of two stores. The retail portion is uproariously funny, with folks who don't want to help you scattered about, more interested in catching up with each other than helping customers. the cashier line was 15 people deep, too. But this place saved my crashed hard drive, and in turn, my bacon. Their technicians are some of the most skilled in the city, so if you ever run into a technology problem, this is the place to go. I was able to learn why and how my drive crashed, got the data on an external HD, and I was on my way. But for some of the commodity stuff, definitely go online and buy it there instead. read more

Amazing customer service. I have gotten my laptop fixed here, and bought a phone as well. The IT guys are so amazing and helpful. This will be my go to place from here on out. read more

Don't bother coming here. I've been in the checkout line for 20 minutes now. I'm guessing I have another 10-15 before they get to me. They don't even have all the registers open. read more

Every single employee in this store is knowledgeable and patient. There was no upselling or pressure and we were only recommended items that met our needs. We will always try Microcenter first for all our needs. read more

Came from South Carolina to buy a pc. Joe helped us out and guides us through stuff. He knows his stuff and is EXTREMELY HELPFUL. everyone there was super helpful and nice. Definitely ask for joe! Super happy with our purchase! read more

Micro Center - Computers Near Me - Marietta, Georgia

I shop in both metro Atlanta locations. Recently, they have ever changing prices, policies, limits, and restrictions on computer parts. Apparently I violated the policy of the week and the manager was very proud of himself for catching me and stopping my purchase at the cash register. I think he thinks I will ever step foot in the store again. If you shop here ask about the policies before standing through the line. They may not want your business. I'm taking mine elsewhere. read more

Absolutely ridiculous, first the employees don't know enough to help you and then they make you stand in an impossibly long line that wraps through their section where they keep all of their garbage that nobody ever buys. And as if that wasn't bad enough then they only have three out of six registers opened while at least a dozen employees walk around playing on their phones. When I finally got to the front of the line ,after almost 40 minutes, they had misplaced the items that I had reserved and had to run around for another few minutes just to find them. Will not return! read more

I can only speak to the Apple repairs part of this business. The screen on my MacBook Pro cracked late last night so I went to make an appointment and Micro Center was the one that could get me in the quickest (10a the next morning). I drove the 25-30 minutes out there just to be told that the appointment is to drop off the computer, not for it to be serviced. Which would've been cool if it was like a 2-3 day fix, but I was told a technician wouldn't be there until August 6th, 8 days from today. As a student, it's impossible to go that long without a functioning laptop. If August 6th is when the tech would be there, why would you say you have availability before then? And who's to say the tech would even get to my laptop in the time they're at the shop? I would have to wait even longer than 8 days to truly have a repair. Many people walked in with Apple products and all were in line to realize they came out here for nothing. So, for repairs, I would urge you to stay as far away as possible and just go through Apple itself, not Micro Center. But maybe their retail isn't that bad? I don't know. read more

Not that great, horrid customer service. Nice people but bad when it comes to honesty and customer service. Doubt I'll be back anytime soon.

Been a while since I've had the Micro Center pleasure since I think they may have quit doing business in Ohio, but definitely reminds me of that movie where the world starts falling apart when 2 certain personality types try getting near each other until music is played. Can't remember the name but great movie. Even tried to look it up just now. Too many A types in a small area. An Electrical Engineer Heaven of sorts without the glits and glam of typical retail because their clients likely don't care. I can walk in, talk to some arrogant techy for 2 seconds, and get exactly what I need when usually I have to parse google to find a retailer for my specific tech needs. They've got at least one or two of everything I could ever want. read more

Micro Center - Exchange complete easy peazy lemon squeezy - Computers Near Me - Marietta, Georgia

It's a talent to create this poor of a customer service experience. This store operates on two speeds. Slow and reverse.

Terrible customer service. The employees just walk right by you without asking to help or anything. Stood there for 15 minutes, then when I did talk to an associate they didn't have any knowledge about the products! After that I went to Best Buy read more

Been here a couple of times to pick up odds and ends I couldn't wait to get online, or when I was unsure what I needed. Prices are decent and the selection is really good, plus they seem to have plenty of competent staff on the floor. Although every time I go in there seems to be some complicated return drama underway that suggests maybe something did not go quite right for someone. But there really is nothing like it in East Cobb for computer/tech parts and do-dads. read more

Micro Center - Computers Near Me - Marietta, Georgia

What do I say other than this is the place of choice when I need computer parts. When my clients needs are to be met I can always find what I need here. The prices are fair and the customer service is the best I've seen. This is not the "Best Buy" experience. You know: ask a ton of questions or just ignore you. Everyone is always willing to help and when they see a crowd they up the number of checkouts. Who could want nothing better than to get what you need and they get you out. BRAVO read more

If your looking for cheap electrics this is a good place to stop by first, but I recommended not to get the additional warranty they offer you when you check out. My husband and I bought 2 tablets on sale for our neice and nephew. The cashier asked if we wanted to get the additional warrantees for each tablet. It would cover all damages to the tablets for 3years. It sounded great since the kids are very young. A few weeks later, the tablets cracked and wouldn't turn on. We called Micro Center to see how we could get it fixed by the warrantees. We were told they wouldn't be able to do anything for the tablets because the warrantees only cover items that are full priced. So pretty much the warratees were worthless. read more

Seth was the person who helped me with my laptop. He was condescending to me and made me feel uncomfortable.

Microcenter is a national treasure. Scrolling through the negative reviews from bitter, computer illiterate people is pure comedy. No, microcenter is not a tech support service, consulting firm, or chromebook unborking concierge. For the rest of us who don't call computers CPUs, microcenter is heaven on earth. read more

Amazing help from all the salespeople on the floor but specially Folly in computers. Thanks for the help and the laughs!

Prob the best computer store in the state of ga. This place is heaven for a PC gamer. The staff is always available to help you get what ever part you need. I took off one star because their repair services are a bit pricey for simple services or things you can really learn to fix yourself. Use their online parts selector to find compatible pieces and did some research online before coming in. They are great for if you do not want to wait to get a specific pc part and need something a bit more immediate. It's fairly easy to find what you are looking for as the aisles have descriptions over them and again the staff are always helpful aswell. I've become a regular customer here and always return despite not even living in the area anymore. read more

I purchased a HP desktop for my home office, The computer consistently from after about 6 months (It was refurbished and I purchased a Warranty) I returned the computer for repair, the service manager was very rude, I asked about the warranty and stated " Well if it doesn't work we'll give you your money back" I asked "How long will it take" I was told 3 days, I was very frustrated at the length of time it would take for the repair because I use it for my Business, no one cared. I received the worst service after I purchased this computer. I finally received this computer and 4 months later it has the same problem (Ironically the warranty expires next month) I was told if it is a software problem I would be charged 99.00 to reinstall the software? I purchased a new computer. I suggest if you are in the market for a gaming computer or any type of computer, look somewhere other than Micro Center. Untruthful sale people, Rude obnoxious Service Staff and very sub par computer equipment. read more

Great place to find discounted electronic devices. Plus they have all the accessories you might need. Also the staff is friendly and helpful. The lady who checked us out Mrs. Beverly, just superb and very knowledgeable and professional, thanks so very much! Over all GREAT experience!!! read more

My rating stands with Microcenter. After going back and forth with them they are not honoring their extended warranty and they won't stand by their 100% satisfaction guarantee. Short clip of Twitter DM I got from them - Hello, we did speak to our Service Manager who expressed concern over this being a deeper issue perhaps cause by the GPU or settings in Windows. This could also be due to the bezel less design of the monitor as well. We were told this unit was tested and was up to Dell's standards. read more

I have shopped at Micro Center for years. In fact, I moved from the area and made a 2-hour drive to return. Won't need to worry about that anymore......... Let me start by saying as a general rule I believe that extended warranties are a rip-off and not worth buying. Almost 2 years ago I purchased 3 1080 TI Hybrid cards for use in my systems. The sales person offered me an extended warranty which I declined. Then came the sales pitch, for 100$ I could protect my investment and when the time came to upgrade my video cards I would receive the value of my purchases toward a better card. As long as it was within 2 years. This weekend I drove into the Micro Center, Marietta and Duluth locations to upgrade my video cards. Original packaging, receipts and video cards only to be told I had it wrong and they would not honor the upgrades. It was over a 500 limit and had to be defective to qualify. That is NOT what I was sold, and it's kinda hard to read the fine print and the website when standing at the register. You have to kind of take the salesman at his word. WELL DON'T. I was lied to and paid for three highly overpriced extended warranty. A similar warranty thru other vendors were about 39.00. I assumed the extra cost was to cover the upgradeability I was promised. I am sure the salesman had a good laugh after ripping me off. I have spoken to several people who have upgraded lower priced gear with no trouble. I guess they were gonna lose money on my upgrades and decided not to honor the policy. I could have stooped to their level and simple "broke" the cards and turned them in for replacement. But THAT is not what I was sold and I refuse to lower myself to their level. On average I spend 5-7 thousand dollars a year on computers and related equipment. I can say that in the 20 years I have been buying computer gear I have NEVER met such a rude group of customer service employees and managers. 1. Don't pay for the extended warranties from anyone, they are a rip-off. 2. Go someplace other than Micro Center to shop. Use an online vendor like Amazon or Newegg. If you must buy from a brick store I recommend Frys. The customer service and equipment support is MUCH better and I have yet to be LIED to by a Frys employee. read more

I went here to build my first computer a few months ago. Employees are helpful and gave great advice. The store is usually busy, but that's because they have great products at great prices. I'll be back when I need to upgrade some pc parts ! read more

They do not take phone calls in the Marietta store. I would NOT recommend them for computer repair. The main goal is not getting your computer up and running. NOT AT ALL. They want you to buy another computer. read more

Micro Center is the greatest retailer for the pc enthusiast in the world. You get to look at and smell boxed products and even hold them in your grubby little hands, they'll even let you buy them, you're so lucky. Ever wondered if that ATX tower looks good from a distance but it's made from pot metal and recycled condoms, you have your chance. Everything you could want for your build is there, even stuff you don't even know you want yet. Then there are the prices, oh man. Most of the time the prices for the main components like your motherboard, cpu, data storage device, etc completely obliterate online prices. Then there's open box items, these gems will save you 25-50% off of unopened items but you gotta be fast, there was one time when I went to snatch a GTX 970 open box but it was gone the same day it was listed, managed to get an open box 980 the following week for about $100 off the new price. Micro Center will bust the pcpartpicker list you worked so tirelessly on and you will save money. That and they put their bawls in a cooler by the checkout. read more

I have been buying the extended warranty here for years. The first time I need to use it I'm informed that "my personal insurance should have covered it". The extended warranty is a scam. Don't get hustled like I did. read more

Very bad customer service. I tried to return a video card and was denied. I had a warranty which they said I had the wrong one? No you sold me the wrong one. And because of this they found every excuse they could not to give me an exchange. They offered a refund of just the warranty!? There is a very rude very heavy man named Mark that works at the returns. Avoid him. read more

Well, those 72 virgins promised to all those suicide bombers? I think I found them here in Microcenter. Oh I kid. Don't get your buffer all in a bunch, Professor Falken. You and I both know that Micro Center is the mecca for techheads this side of town. The unmistakable scent of ozone and B.O. that can only be found in server farms and, well, here attests to that. Need extra RAM, cheap USB drives, graphics and sound cards? They're all here, even satellite radio gear. Careful with the Sirius stuff though; nVidia killed the radio star. What else do you need? Six different kinds of KVM switches? A router maybe? Router? I don't even KNOW her. There are game consoles and games, new and used, and some crazy room dedicated entirely to these "Apple" products I've been hearing so much about. The staff? Some can reconfigure an old HP calculator and a game of Simon into Skynet; others can't even spell Skynet. It really depends on who you get. But if you're walking into a supersized Radio Shack like this one, then you probably already know what you need. So if you fail to make your saving throw with Best Buy, drive over to Micro Center and fight for the Users. It's enough to make you say "WoW!" read more

Ah yes, Micro Center. We had a long history together. This place has been here since the early 90's, probably longer. I was a budding computer geek, and I got my first computer here, my 286. Later, I bought my Pentium system here too. Luckily, I bought the lastest Pentium system and not the one with the floating point division bug. I think it was even over a 100 MHz. That was pretty fast back then. I was finally able to play my Where in the World is Carmen San Diego? on it. I had to reinstall DOS on that computer and lost my CD-ROM driver. So I went to Micro Center to get it. I remember the support dude being a huge douche. I think I was about 14-15 or so at that time and socially awkward. He probably didn't want to be bothered by some goofy Asian kid. Anyway, being the douche that he was, he didn't give it to me. So I had to go back and ask for it again. Luckily the support person was a different guy and much cooler. I still remember that douche though. Just for that, I'll always knock a star off from Micro Center. Every time I go back to Micro Center, I can see the age in the store. Even though they tried to remodel their stores to be more modern-looking, everything has that ancient feeling. Maybe I still see hints of the 90's when I come in. I'm surprised that it has lasted this long with CompuUSA and Circuit City going out of business. It is a decent place to pick up something computer related if you need it fast. They have almost anything you need from books, games, software, parts, and other accessories. The prices here are competitive as other brick and mortar places. I don't like dealing with sales people and don't like getting their spam. They do have nice selection though. It's an A-OK place to get your computer needs. read more