Had three (3) antique laptops that had been in a closet for many years, prior to recycling the laptops I pulled the hard drives and tried a USB adapter - no luck. Cherry Data offered a free analysis to determine if they could read/recover any old photos, documents on the drives. A few days later I received the first of many updates to note they could recover the drives. I dropped off a new in-package (unopened) HD for the destination drive. No unexpected charges or fees and I received updates, pickup was easy, left old drives for safe disposal. read more

BEWARE: THEY ATTEMPTED TO SCAM ME My mac tower work computer stopped working, and a coworker recommended Cherry Drives. I communicated this to Cherry Systems through an E-mail in which I also specified that it may not be harddrive related at all, but instead motherboard or video card as it would power on but just show lines on the screen. I received a boiler plate E-mail stating to bring my device to their office for a free initial evaluation, so I did so. Days later I receive a quote from them for $902.10 which stated that 1 of my internal harddrives has physical/hardware failure ($404.70 to repair) and the other two internal harddrives have logical/software failure ($248.70 to repair). I'm tech-savvy and build/fix my own personal computers, but work was paying for this one. I knew the likelihood that all three drives just happened to fail at the same time was astronomical, not to mention it didn't look like a harddrive failure. So I thank them but tell them no, they respond asking me if it is a pricing problem and they can work with me on that if so, to which I kindly rejected. When I picked it up, I asked if they even cover computer repair to which the woman at the front desk said they only focus on harddrive repair. I took the computer to another repair shop, and awaited their diagnosis before posting this review to confirm it wasn't harddrive related. Sure enough, it was motherboard related. instead of paying for system repair, I opted to have the harddrives taken out and encased to become external plug&play harddrives which they successfully did within minutes for $99.97, so I can confirm all of the drives worked without additional repair necessary. Keep in mind, this is the exact end result I would've from Cherry Systems but $800 cheaper. If I accepted Cherry's quote, they wouldn't have even made an attempt at my original request to assess what was wrong with my computer. read more

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EDIT 12/22/20: I am editing my post because the management responded very quickly to my concerns. I received both an email apology and and a call from the manager. I feel confident that what happened to me, won't happen again. My review is now 5 stars for the company taking this issue very seriously and for addressing it in an expedient manner. ------------------------------------ I am leaving two stars when I would like to leave 5. As far as the data recovery goes-they were great and all is well. It was done in a timely manner and the price was comparable with other places. When I dropped my hard drive off, the receptionist was masked and safety precautions were in place. I felt safe and comfortable. However, when I picked up the drive, a different receptionist WAS NOT MASKED and got very close to me. I was masked and kept my invoice in front of my face. Considering the situation we are in, it is difficult for me to give a good review to a place that doesn't insist that the person dealing with the public is masked at all times. read more

As a landscape photographer, having several years of photographs saved on a backup drive was important to say the least. In mid-November, my external drive crashed and my operating system could not access the drive. I called Cherry and right away they begin working on the issue. I received timely emails every week from Lauren on the progress and Cherry was able to recover the contents of my former drive and transfer them to a new drive. Thank you Cherry Systems! ~Cadeyrn Drust, https://www.flickr.com/photos/cadeyrn_drust/ read more

This was the first time I needed this type of service so I had no clue what to expect when I contacted Cherry Systems. I could no longer access the 42 or so gigs on my 64 gig Lexar thumb drive and have editing deadlines looming. When I took it to their office I had an informative chat with Lesley and asked her to expedite the restoration attempt. Long story short, they were able to recover about 35% of my files and I'm getting back to work now. The thumb drive was in pretty bad shape but the engineer who salvaged these files is going to try to get more data off it by using some other methods. Fingers are firmly crossed! My rating isn't based on the volume of data recovered, it's mostly about the service. Lesley sent me several update emails during the first round of work so I'd know where the process was. She asked plenty of questions in hopes that my answers would provide some helpful clues, and she didn't blow me off, as I've had other IT folks do for different projects in the past. If I had to deal with the problem at least I was comforted knowing that Lesley and Team cared enough to go the extra mile to fix it. read more

I definitely went to Cherry Systems and was quoted an outrageous number for work they could not do properly. My yelp user name is short for my actual name, so no you haven't seen my yelp name as a customer of yours. But yes it was me. read more

My flash drive crashed and I took it to Cherry Systems, they restored it in less than a week! It was expensive but it was the least expensive place I could find between Best Buy and Secure Data Recovery. It was also the only place that recovered it on site and did not have to ship it off to be recovered. I would recommend Cherry Systems! read more

I've been a small business owner for over 25 years. A 5TB hard drive with 2.6 TB of Video and Photo files crashed on me. My trusted local computer guy recommended Cherry Systems in Marietta. Never having used data recovery services before, I wanted to get at least two quotes and so I compared Cherry to a another Recovery Service much closer to my home near Mercer University. (I got nothing but Arrogance and a higher price quoted to me by that place. They had that attitude like only they can do it and everyone else sucks. I just hate businesses that act like you're a fool if you don't choose them.) On the other hand, Lesley at Cherry Systems was a pleasure to work with. She offered me different price points based on my need and then her tech recovered all my files, 2.6 Terabytes, at a price hundreds of dollars less than the other shop near me. It was well worth the drive out to Marrietta to work with you Lesley. Thank you guys. I hope I don't need you again but i'll recommend you to my clients and friends. read more

Cherry Systems recovered data off of a friends computer who had experienced a tragic house fire. My friend lost almost everything that was dear to him but Cherry recovered the data and the iPhoto library which was the bulk of his family photos. They did this with compassion and without charge. THANK YOU Cherry Systems. read more

I decided not to use Cherry Systems after receiving a quote that blew me away due to their high cost. I'm confident Cherry Systems could recover my data and for that I'm giving them a good rating for the work they are most likely capable of. However, I did find another local company that recovered my data successfully and charged me $568.00 less then what Cherry Systems quoted me. Cherry Systems first quoted me a cost much greater than $1000 and then when I told them it was too much they dropped the quote to under $1000 (for their slower service). So my recommendation is to make a few phone calls and don't be scared of the all data recovery companies requiring that you send your hard drive to them through the mail. The company I chose (I will not mention) was very professional and sent me texts and emails at every step of their data recovery process. So go ahead and try Cherry Systems if you're in a rush and money doesn't matter. If you can wait a week longer then shop the competitors for huge savings. read more