I am a crafty chick! the mobile app with the coupons comes in handy! The employees here are helpful and check up on me to see if i gotten the right item! the downside is the long lines! hopefully the line situation will be fix Other than that everything else was great! read more

I love to shop in this location. The coupons I find online at checkout, make the shopping trip worth it. You cannot combine 2 coupons at once, however, you can break up your shopping in half to take advantage and save more. read more

I give this place 4 starts mainly because they ran out of acrylics and other paints the day I was there. The isle were almost empty. But I did manage to get some Basic acrylics and good deal on canvases. Surprisingly canvases were waaaay cheaper than amazon. I'll definitely come and buy more. The line is pretty busy.. although we came during a weekday. Get prepared to spend at least 15 mins. Otherwise good customer service. read more

Took me a bit because I wanted everything. Had help from Chris and Jenna? Janette? Two people. One Chris. Not exactly sure of spelling of J. Both pleasant and helpful on Saturday before Christmas. read more

This place is a black hole. I can easily spend hours perusing the same aisles over and over, partly because I don't find the store to be very organized but mostly because they have SO much stuff here: painting/fine arts supplies, wedding/special occasion decorations, seasonal decorations, specialty baking supplies, scrapbook-making supplies, kid's crafts supplies (glitter, pompoms, pipe cleaners, felt, etc.), jewelry-making supplies, flower-arranging supplies, framing, and more! Thankfully the staff is very knowledgeable about what they have and where it is, so if you're smart enough to make a list of what you need before you go to the store (I'm not) and if you're good at making decisions about which red ribbon out of the 50 they have to buy (I'm not), then I daresay shopping at Michael's can actually be a very efficient process. Their framing department, however, is not efficient. I recently had a large painting framed at Michael's. The process is simple; you bring what you want framed, pick out the frame and other specifics, they quote it, you pay, and then you leave. When it's ready, they call you and you go pick it up. Except, they never called me. A week after the estimated ready date, I called them and they could not locate my painting. I called multiple times in the month that followed, speaking to a different person each time but not getting any closer to locating my painting. It wasn't until the 4th time I called that I was told that my painting had been ready to be picked up for a month. They had no response when I inquired as to why I was never notified that it was ready. When I went to pick up my painting I was not 100% satisfied with the way the canvas was re-stretched; the canvas was not completely stretched flat and I had expected much better considering how much I was paying. Needless to say, I will not be getting anything else framed at Michael's, but I WILL continue to wander aimlessly through the rest of the store. read more

This is my local Michaels and I love the lay out I know where everything is. It's quite organized in my opinion and everyone is always eager to help! Didn't give it five stars because the line gets incredibly long and it's usually because the only have two cashiers at a time. read more

Today i had the pleasure and displeasure of visiting two Michaels stores. At one the store clerk at the framing department was exceedingly helpful, this was at the Columbus Ave and 100th street store. From there i headed to your Store #5715 at: 5106 Northern Blvd Woodside, NY 11377-1733 (august 15th, 2010 at 7:04pm) as i needed more of the same items they didn't have available in Manhattan. As i pay and get the receipt, the cashier clerk stares at the items blankly then at me puzzled about what to do. I had purchased 7 ready made 16"x20" picture frames. Then she says we do not have bags large enough for these. What do you want to do? I ask her to please tie it up, as im sure a store of this nature has encountered this situation before. She looks at me quite confused as if its not her responsibility to look for a way to properly package my items?!?! She also claims she has no twine, rope, packaging tape to be used for situations like this. I asked her to please speak to the manager for some idea, perhaps the manager knows. Well, the manager came to me as blank faced as the clerk. Then i once more ask for twine, etc. The manager looks down under the counter and pulls out some pieces of it, which seemed to have been pre-cut for such purpose? Then they both deny knowing how to tie it up properly, that i should do it. While i am not a snob who doesn't want to do things, i have to say this is a most inappropriate manner to treat a customer. In the meantime, while they have me at the cashier deciding what to do, i see the line behind me growing. The manager offers to get me a couple of plastic bags to carry my items and goes to get them. The clerk at the cashier still does nothing withe the twine, hence i take it and tie up my own items. I don't really understand what kind of training they go through to deal with customers or their merchandise. They claim they never do such packaging as customers mostly come in cars, well i didn't come in a car, and even if i did, i would expect proper packaging of my items. so i can carry them out. they get 1 star for the store being open, the other for the items being there. the experience, really killed my mood for the day. read more

I just returned from Michael's and I think credit should be given when it is due. I knew that I was going to be facing a long wait because it was a Sunday at 5:00 p.m. before a big snow storm, so I wasn't surprised to see a line past the door. I pulled out my knitting and hoped it wasn't going to be too bad. It wasn't -in fact, I hoped to get a little bit more knitting done. Five of six registers were open and there was someone monitoring the line. This was the easiest experience I've ever had. Kudos to this store for improving on processing sales. read more

no dont come to this one! no help on the sales floor, long slow lines!! terrible!! read more

The lines are long, but if you get there off-peak hours, this is a good Michael's. I like the parking lot. There's a Starbucks there.

Cashiers with attitudes! Double check your receipt before leaving register. Cashier made a mistake and short changed me. I brought it to her attention, whereby she "insisted" that she gave me the right change. I laid the money, change and receipt on the counter in front of her. She stated that I need to check my pockets. Mind you, I never put money away without checking the receipt. She turns away from me and pretends to fix the plastic bags. I realized she was ignoring me and asked her to call the Manager. She hesitated and called on her head set. The manager comes over, opens the cash register and walks away without saying a word. Well, she is worse than the cashier! The cashier finally speaks and says she think she should gave me the correct change. She has got to be kidding me! No customer service and apparently, no common sense. 15 years of bulk purchases from Michael's Store #5715 has ceased as of today 3/26/18. read more

Huge place with lots of great stuff to get your craft on with! Prices are pretty reasonable except some of the wedding stuff can be pricey. They have 2 isles of Martha Stewart stuff so if you're a fan def check out this store. The store can be pretty messy at times so be prepared to spend some time in there. As for location the store is located in a shopping plaza with a parking lot so you don't have to feed any meters. read more

Really like this Michaels! The facility is big and spacious to shop, staff are really friendly and really like the deals! We got a really nice picture frame for sale from $25 to $15.99. However, when we go on the Michaels website, they had an extra 25% site-wide and we had a coupon code. The site was glitchy, though, so we couldn't check-out. We notified the cashier to see if she can price-match with the 25% in store and she did it for us :) got another $4 off ! read more

I can shop here for a living! This is one of the locations where items seemed to be thrown around a lot and misplaced, but that didn't stop me from looking through every aisle. I love finding my arts and crafts materials here...can practically find everything in one store. What's not to love? read more

Michael's is great for your basic crafting supplies. I buy mostly yarn there and they usually have sales on them. I'm like a kid in candy store here -- I can't stay too long because I want to get other things. Love the location and it's close to the train so I won't have to trek into the city to get basic acrylic yarn. read more

The cashier had terrible attitude and wasn't paying attention while ringing up item. She ended up scanning an item twice that was $15. When I got home I called the store to ask if they could refund the extra item. The manager, Rosie, could care less and said to go back in if I wanted my refund. I explained I don't live in the area and I just happened to be there but she said there's nothing she can do. There's no apology or remorse from these people even when they inconvenience a customer. read more

I absolutely love Michael's! It's a great spot to pick up materials for DIY crafts. I have used Michael's to help me plan my wedding, now I found some great supplies to decorate my cupcake table for my 30th birthday party. I also use it to find great supplies for activities I do with the kids in the preschool I work for or to help plan special events in the class such as St. Patrick's, Winter Holidays, Valentine's Day, etc. The only problem is that most of the time there is quite a long line and the wait can be just as long. But it's absolutely worth it because they have great supplies and great prices! I particularly love this location in Queens the best since I feel like they have the most in stock and are well organized. Also, please make sure to check on their website for great coupons that give good discounts! An excellent spot for crafty folks! read more

This place is always a mad house but it was especially insane with the holiday shopping. Their regular prices are still insane but armed with coupons and looking at sale prices, I was able to get some decent crafting supplies. I really like that they've expanded and the line moved much quicker than a shorter line a few doors down at Gamespot. read more

Worst service. Store manager is HORRIBLE. African American with long dreads and has no patience to help. Over charges because I asked to over the cuts of my painting. I patiently waited for two people ahead of me and someone came in after me which he helped simultaneously. When he opened the frame another customer was picking up, it was horrible. The picture or paper was at the bottom of frame. And when I asked to go over my project it was ridiculous. So I walked out. read more

I'm a prolific beadweaver, and just went to Michaels for a restock. Michaels has lots of cheap beads to play with. Generally lacking in the more refined, high quality of craft supplies, but great as a sort of "supermarket." Go elsewhere for fine yarns and crystal beads, but go here for acrylic yarns and plastic beads. read more

It's very difficult for me to walk into Michael's for one item and walk out with multiple bags. The store is even larger since they expanded a couple months ago. They remodeled the checkout lines, so there are more cashiers and it moves much faster. I regularly make trips here for scrapbooking supplies, picture frames, candles and holiday decorations. They always have great coupons and tons of sale items.. I never break the bank when I come here. Always well-stocked and the staff always knows where to find items. read more

It's wondrous. Adding one star after recent experience buying paint pens and canvas. Help is everywhere and this Costco of craft and art supplies is now a favorite. read more

I love this store because it's big, they have a great selection of items and they also have nice customer service. I also love the fact that there's free parking and tons of parking spots. It's also in a nice shopping area and most of the items on the website are actually in the store. They have great deals and they honor their coupons in the store. they also have a cake decorating class but you have to call to find out the date and times. read more

This probably has to be the worst Michael's. I was looking for these flower tiles. The Michaels on metropolitan didn't have so I spoke to a staff member and she called this location to ask if they had them in stock because inventory said they had 12. She was left on hold for 30 mins and got disconnected. Someone called me from this wood side location and said they will call me back in the morning This was Monday May 8th. Today is Wednesday May 10th and I have not received a call back as yet. Will not be giving this location my time or money!! Worst "manager". read more

Please open up some more registers!!!!! Especially on a Saturday! I walked in and walked right back out when I saw the snaking line of about 15 people! read more

They have pretty much all arts and crafts u looking for only thing is they hella expensive....and u can't ever find anyone on the floor for help. But that's just my experience. read more

Why is it that no matter which day of the week, what time of day the line is ridiculously long? The cashiers they have at Michael's are either slow or inefficient and have to wait an average of 15-20 minutes just to get checked out. And this is not a one time issue, it's a regular one! The only reason I keep coming back is because it's so close to my house and a few minutes walk from the subway station. Oh and I can't forget the 40% off coupons they keep sending me! Addicting. read more

I feel like a child again when I walk in here. Whatever you need you will find here. Wish they had more of a selection of scrapbooks. Big place but its like impossible to find an employee if you have a question. read more

Selection was good. Store was surprisingly clean for holiday time. But having only three registers open for one of the busiest holidays wknds, not helpful to customers. Extra long lines when people are looking to be in and out makes shoppers very irritable.. read more

Came here once to buy supplies for a project in 6th grade. Brought $44 dollars of supplies, which the cashier considered expensive.

Actually found 3 gifts in here. Wasn't expecting that. Walked in with doubt and that was soon disspelled. Good value too. All my purchases were on sale and I didn't even know it. read more

I'm very happy to have this store close by. When I walk in I get the urge to do arts and crafts and buy sets that I know absolutely nothing about! I quit smoking a few months ago and have been addicted to little needlework kits to keep my hands busy. (Hey, it's worked!!) Soooo yeah, happy to have it close. Oh, also a huge fan of the cupcake supplies they have. read more

I ask the lady at the counter for deco markers .she said they didnt carry that .I said im looking right at them she then passed me a set they where oil based I needed water based ink .so I again asked if they have water based .she said no they dont carry that ..Again I told the lady that I was looking right at the waterbased decos an can she please find me a yellow ..my head hurts now ..unbelivable .. read more

The lines drive me absolutely crazy.. One of the best parts of a shopping experience is the checkout.. Sorry but I don't want to watch any tv waiting for the next cashier or sit next to candy. There are 6 registers but only 2 ever opened and always 7 or more people online even if its one item. I have come here on the weekdays to the weekends. read more

Loved shopping here when I used to live in Sunnyside. Michael's is just a fun shop in general. The store would be complete if they sold fabrics too. The staff seemed kind of unhappy there but otherwise a lovely place. read more

Note to management: when there is a massive line, you should pull staff to open more registers. I waited for 45 minutes on line. You are must definitely losing customers. read more

Went here to purchase tons of acrylic paint for a project. The manager was even more than accommodating as she price matched my items with another michaels nearby and made sure she applied all coupons at checkout. Not to mention that they even held some of my items to the side for two days because I didn't have enough space in my car. I love this location in particular. It's in a convenient shopping center with parking, the store is always neat, clean, and organized. The line can get pretty long, especially on sale days read more

The supermarket comparison other people are making is very accurate (Although selection-wise it's more of a bodega: lot's of random supplies poorly organized, and no one actually seems to know what's there.) If you're looking for luxury yarn (Or any yarn that isn't an acrylic blend) you'd better head in to Manhattan. But if you live in Queens and need to stock up on embroidery floss, cheap E beads, or scrapbooking paper, this is the place. DON'T expect customer service or help of any kind. DO look for their occasional sales in the yarn section, which will give you a chance to stock up on cheap gift yarn. read more

While I simply love arts & crafts stores, I must say the customer service at this Michael's location was not up to par. While in the custom framing department we received superb support when putting our order in, the service we received when calling to follow up on the order was not good. I called the weekend our order was due to be put on hold for over 3 minutes before even reaching the department. Finally I just hung up and decided to wait until the actual day the order would be due. Well, needless to say, a week after the order was due to be ready we received a phone call stating they needed more time (maybe a few more days). Well, another week went by and I called again to be placed on hold for over 4 minutes before reaching the department. When I hung up and called back, finally getting through to the department, I was told "Your order is ready. I am sorry, I did not realize it was ready." I simply asked when someone was going to call me to let me know. I have never dealt with Michael's Arts & Crafts stores before and this customer service experience over the phone was not good. In store was great however. read more

Michael's has a array of craft goodies, not really my cup of tea. This is one o the biggest Michael's in new York yes of all places is in queens. The employes were very helpful and even gave me some coupon for my next visit, not to bad. How ever the parking can be hard to find, I guess I was just in a hurry. OverAll the place is awesome for those people who like to be creative in life, not me what so ever. :) read more