Horrible manager. Went in today and asked to purchase spacers from the Frame Shop. A nice worker paged her manager and she came back and I asked her to purchase the item. Yesterday I was at Aaron Bros and they were out of stock and suggested I try Michaels," they own us and might have stock." The manager at Michaels didn't know what spacers were and called her Framer. First of all she was very rude and seemed upset she was paged. I'm sorry you work in retail and an actual customer is taking you away from looking at your phone. The framer says no, I could hear over he phone and the manager gleefully says," we don't sell supplies." Cool. The issue is there are ways to say no to someone that doesn't make them feel like they asked you for a kidney. I will never return to Michaels. read more

Michael's is pretty handy because they have a really wide selection of all your basic arts and crafts supplies. Jewelry making, beads, scrap booking, wedding, floral, decor, frames, yarn, painting and drawing supplies, to name a few. They are on the expensive side if you don't use coupons...once someone commissioned me to decorate a wedding car last minute and all the floral supplies were over $400...Whaat? No they weren't made of gold! BUT they have sales all the time, and coupons for 40-50 percent off, in the app or mail or on receipts. When you need items in bulk or a bigger selection of certain things, online or specialty stores are a better bet, but Michael's had a good selection of the basics- just look for sales and don't forget your coupons! read more

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This store has been rearranged and was NOT ADA accessible. I did complain a couple of months ago. I went in today and the isles seem reasonable. However, I asked to use the accessible checkout stand and was told NO "we only have that counter open sometimes." The sign and the law is ALWAYS accessible. Hobby Lobby here I come. read more

Michaels - No ADA access! - Arts & Crafts Near Me - Vista, California

The Worst experience ever! We went to the store to buy pens which are locked up. Not that big a deal unless you want to buy them, then you cant get anyone to open the case. We asked for someone to open it up then waited and waited and waited. We finally pushed our hands through the bars and started pulling out what we needed. Ten minutes later after no one came to help we had what we needed and decided we had had enough and would leave with what we had. We go to get in line and there are at least six groups of people in line and only one cashier. After waiting through two long transactions the manager walks up with a new cashier to open another line. The cashier started helping the person who had been in front of us and we stayed in our line. A couple seconds later the manager hollered at us that they could help us over at the other line and we should switch lines. We get there and they were still helping the other customer original customer. WHY CALL US OVER? We not only then had to listen to you gab about how your the new manager and don't know the cash registers but the people who had been behind us in the other line were done and checked BEFORE we even got to start checking out. This is definitely the worst Michael's has to offer. And personally I can't wait to see when your California stores are sued like the ones in New York for the same deceptive advertising. http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1399-michaels-to-pay-18m-settlement-over-deceptive-advertising- read more

I like Michael's because it's close to my house and the have great sales (as all Michael's do). I have been to many Michael's stores but this one in particular irritates me. Many who work here have bland attitudes and appear as if they hate their job. I'll just make my way to Escondido, they have way better service. Ps. They appear to be low staffed. Be prepared to be in line for a while even if you have to run in and grab one thing. read more

After being forced to stay at home I was looking forward to going to micheals after a long day of work. My wife and I went to this location to and to our dismay they had closed nearly 20 min early. As we were standing outside the door several employees just stood and stared at us, it took us knocking. Once they let us in very rudely the employee informed us "just so you know we are about to close." Very poorly managed closing and locking their doors 20 min early. read more

This location is extremely unfriendly. I'd rather shop Micheals online then experiance that customer service again!

I've never been to this specific Michael's before but I do have to say the employees are very friendly and helpful. they have tons of cool things, I went in tonight to get a poster and frame. I was helped out in the framing department by Chris. Chris was very very helpful he made my experience a lot easier and was very knowledgeable he even mentioned to me that there was a coupon online which saved me $12. I left very satisfied I will definitely be going to this Michaels again... Thank you again Chris and to all other employees who work at this michael's KEEP UP THE GOOD WORK GUYS !!!! read more

Michaels - Arts & Crafts Near Me - Vista, California

Rude sales people! This store is closer to where I live, but I only go to this store in a pinch. I went there last week and as usual the store was cluttered and messy. The worst part about it is that the sales people are very rude. I asked one sales clerk where I could find an item and she sighed really loud , rolled her eyes and pointed in the general direction of where the item should be. Don't even get me started on how they handle returns. It's the most confusing process I've ever experienced. Stand in one line, oops, wrong line, go stand in another line to wait and wait and wait. Maybe that's their way of discouraging you from returning items. I will continue to go to the Michaels in Escondido where the store is cleaner and the sales people are helpful. read more

Thank you Melissa for your help today!! I called looking for a specific item. She answered the phone clearly explained the opinions they have and gave me her name and told me to ask for her when I came in so she could show me what they had. Making my trip a breeze.. read more

I won't be shocked if this store eventually closes. Even though the doors are open, there isn't a single happy employee to help you out. Their prices have really gone up- but - if you do online pick up orders you pay less. Seems silly. read more

I literally am in disbelief that this store has anything above 2 stars. Sure, they have a good variety of yarn but could one single employee even be able to tell you where it is? I have had a number of disappointing Michael's experiences but today really took the cake...even more so than when I asked for "TULLE" the cashier asked me "What kind of tool?" I corrected myself and spelt it out for her, she still had no idea what tulle was. I get it. You work at a craft store and you can't tell me about this...whatever. just ask for help...don't go back and forth with a customer if you don't know. ....... Today I walked in and to my delight, there was NO line. I walk in with a return. I walk straight up to the register as one woman is leaving. She had already received her receipt. When I got to the register I asked if I was able to do a return there. The cashier stated "You'll need to come to this register," pointing at the register she was in front of..I literally side-stepped 2 feet and looked at her. She then acknowledged me and started processing my return. THIS IS THE MOST DEPRESSING PLACE IN THE WORLD. HOW IS IT POSSIBLE THAT ALL OF THE EMPLOYEES ARE SO UNHAPPY!? read more

I just want to THANK ERIC.....in the framing department, he did a fantastic job on a shadowbox that I wanted custom made for my Dad's Marine Corps Dress Blues, so that I can keep them and pass them on to my daughter later in life. He went above and beyond his talent to get it done with precision. THANK YOU... THANK YOU.... THANK YOU!!!!!!!!! I shop at that store all the time, but this is the first time that I made such a pickey purchase and wanted something that will last a life time....my Dad would be PROUD of the job that Eric did..... Sincerely, Sandra O'Brien read more

These 5 stars are a huge shout out to the framing department. I went in there to look for a frame for my painting but I had no idea where to even begin and what kind of frame I needed. Chris in the framing department helped me out extremely with getting the right frame for my painting and they were also having a 70% off Sale with all frames so that was a huge plus! He picked out the right colors for my painting and it looks absolutely bitchin! Thanks again Chris, if I ever need something else framed I know where to go. read more

Michaels - Love how my painting looks on my wall. Even my cat approves! - Arts & Crafts Near Me - Vista, California

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The WORST customer service!!!! I've been shopping here since April and seriously I could have my 9 year old granddaughter do a better job than the lazies at this store. Yesterday walked in to No one in line, two cashiers taking personal stuff, walked up to ask a question about something they might carry. One answered with a blank stare NO and then they went back to talking. No suggestions, nothing! And it's always the same this is NOT an isolated incident. Although I'm not a fan of Hobby Lobby beliefs I may bite the bullet and give them my biz now. Don't like your job???? Go get another one! read more

I am giving the Michael's in VIsta a 5 star review, because I absolutely LOVE the staff that works in the framing department. They are the BEST. They ALWAYS do a super professional job, are extremely conscientious about trying to get the work done as quickly as possible, and the pricing cannot be beat. I think they could use an extra helper especially during the holidays, because Jeanne and Noah and the other staff are some of the hardest working people I have known in the retail business. They are constantly extremely busy, but consistently give excellent customer service. I have been taking my projects to them for years, and have always received the most awesome service. That is very hard to find these days. This staff deserves to be noticed!! Thanks so much to all of you--I truly appreciate all of the work you have done over the years. read more

Don't bother ordering online and trying to pick up its already been 6 1/2 hours and now they are closed!!!! Great customer service. Edit: it is finally ready after 10 hours and one of my items wasn't in stock. Great edit : so I spoke to the manager who is a really nice guy and apparently they have 1 worker there! and corporate will not help them have more employees and is not responding! This guy is swamped with work and calls so 5 stars to him read more

Bad customer service. Always long lines with only one cashier...the employees are just bothered with any questions you ask:(

Employees here are rude and unhelpful and always seem to have a new policy regarding their coupons every time you come in. Nothing is ever consistent, nor do their "policies" match their printed marketing. Makes shopping here an unpleasant experience. Will only come here if we absolutely need something we can't get elsewhere, and will get in and out as quickly as possible. Very poorly managed store/company. read more

Great store, great prices and nice selection. My only complaint is Ann. She's a cashier- didn't know what she was doing, super slow and had an attitude. Asked me how much she owed me after she punched in the wrong amount. read more

Michael is nice but they don't hold a candle to Hobby lobby but they do have a lot of faux flowers

Went to Michael ' s on Black Friday. In their whole store there is not one item for anyone Jewish or any other religion that doesn't celebrate Christmas. Not a blue ribbon or wrapping paper. As Christmas music blared thru the speakers. As does not happen often it was the second day of Hanukkah while we were shopping. Shame on you Michaels for being so secular. read more

Chris in the Framing Department is OUTSTANDING! This is the second time I've gone to Michaels for framing and the first time I had a cross stitch project framed. What makes Chris so unique is that he reassured me that my project would be framed despite only having 1/2 inch on one side for the matting. I picked up the project within the allotted time and I was blown away. I always get good customer service at this location and I have ZERO complaints! Keep up the great work Chris & Co! read more

I'm very disappointed today I walked in this location looking for plastic envelopes for some invitations I'm making, I showed the worker the sample and asked where I could find them and she called the in store manager to asked and she said they didn't sale them, I know I had seen them there before so I just walked around the store my self and found the envelopes that they ""didn't sale there"" I didn't find the right size and I asked the manager my self if they could call in another store for the right size and he said they wouldn't know because they need the actual item number... They seem lazy and very unhelpful what a disappointment!! Will never go there again read more

My wife loves michaels because she is an artist and they seem to have everything. They may not be the cheapest, but the selection if tough to beat. Also, it seems like there are a ton of sales and you can always get a 40-50% off coupon. Make sure you check the Michael's app for the current sale. The customer service is also very nice as the lady at the checkout helped us to use multiple coupons! I would recommend not letting your wife go into Michael's too often if she is into crafts because she will want to buy everything. read more

Im an avid beader/Jewelry designer and I stopped into Michael's Scouting out there beads More than once...There ok prices on their beads,But ive seen better. However the quality is great. The customer Service is not that Great and their signage is mis-leading...I went there during a sale, when there strands were 2 for 8 bucks and I brought my two strands and one of them was not part of the sale, Being that I have worked retail before, I know how to read small print on signage, and it did not say anywhere that some strands were excluded....The signs were in place in every strand section...Overall I do go back because they do have good deals,but Im in and out because the customer service is not that great. read more

Clean and organized store! and I interacted with two staff members and they were so helpful and friendly.

Employees here are ALWAYS rude! The lines suck and most of the time, they don't even have what I need. Save yourself a trip and go to the Michaels in Oceanside by El Torito. They have a lot bigger of a store with more variety. read more

I've been to much better Michael's. This one is cluttered with VERY small isles. There is merchandise on the floor and the staff was run of the mill. I just moved here and I'm a college student, but I love to knit and do crafty things, so I don't have the money to shop at specialty stores all the time. I don't despise this location, but it's not a place I will look forward to shopping at. read more

Customer service is a an understatement when it came to the guy who helped me today. His name was Chris. He went above and beyond to help me find the things I was looking for and even made some unique / crafty suggestions when I was stuck on how I was going to bind together a planner. He offered up some really clever ideas, like using leather strips or cords and to tie them in a bow. Even I couldn't think of something so creative. This guy deserves a raise. He was very polite and he knew what he was talking about. As I walked around the store I noticed several other customers with questions. Not one of them walked away without a smile on their face. Is this guy the manager? If not, he should be ! Thanks again Chris -the girl w/that tattoos, who was trying to figure out about the planner. read more

I am very disappointed in the politically correct position Michael's has taken. I wanted to pick up a Christmas themed (Mary, Joseph, and baby Jesus cut-out) and one of the employees told me that Michael's does not do "religious themed" items. She said that "We like to stay neutral" . I responded but it is Christmas and Mary, Joseph, and baby Jesus is what Christmas is about.From now on, I am taking all my future business to Hobby Lobby and other businesses that honor Christmas. I will tell my friends to do the same. read more

I have had an ongoing battle regarding their price match policy. They claim to beat prices, take competitor coupons, but when going up to the register to check out I am told they don't take this specific coupon. Yet no where in the store is the policy listed. As a previous retail manager, I find this to be horrible customer service. Being told to look on their website to read the policy made me leave my cart sitting in the store. There are a few very nice employees, but for the most part the store is uncomfortable to shop in when you get looks for managers and associates of disappointment, it sure makes me not want to come back in. There is no consistency between store to store either. I am so disgusted that I will not shop at a Michael's again and will tell everyone I know what a horrible place it is also. read more

WOW, I thought it was me, but I could not agree more by saying people there are VERY RUDE. I wanted to tell the lady who helped me get a spray silver paint if she usually talk to customers like that...but I held my tongue....I do not know if it would have been helpful talking to the manager. Obviously they keep being rude, management could care less. I usually go to the one in Oceanside, they are amazingly helpful and very nice people. NO MORE VISTA MICHAEL'S they should fire all those ladies who do not know how to treat customers. read more

I had a photo I needed framed on VERY short notice and this Michael's location was the only place out of 8 frame shops that would accommodate my request. They were extremely friendly and the framing manager's (Jeanne) work was impeccable!! I am extremely satisfied with their high level of service and the quality of the product. I will definitely return for future projects or custom framing needs. read more

the employees have no idea what they are doing, where anything is, or have any insight on crafting. worst customer service ever

I find it interesting that this location and the one in Oceanside are quite different. I have found two very different stocked stores while looking for materials for my kids. I appreciated that there was a ton of workers stocking the store however it was odd that no one asked me if I needed anything after looking around the whole store twice. This will not be the first choice location but rather the second choice. If you are up for another location try the one in Oceanside! read more

This store is a sloppy mess! Merchandise is strewn all over the floors. The bins and displays are in complete disorder. Everything looks like garbage when you have to sift through broken items to find what you want. The staff were less than helpful and not at all friendly. read more

my nieces, my bf, and I started to like perler beads. so we have to go get some stuff at michaels. its addicting. I usually waited til I have the 40 % coupon and/or 5 off 25 coupon. u can use both coupons which can save you more money. read more

Very disappointed with the scrap book teacher didn't show up or call to let us know she canceled very rude and unprofessional I'll never come to this Michal's again only to the Oceanside location what a waist of my time! read more