--Location/Parking-- Located in a big super strip with plenty of parking for almost a several hundred cars. You don't have to worry about parking except more of the traffic getting in and out of the strip mall. --Ambience-- Similar to other hobby stores, Michaels has a huge variety from fabrics to various other hobbies like wood, holiday decorations, etc. Cashier at the front of the store can vary in organized to disorganized based on the store. This was a clean environment. --Service/Staff-- The staff varies per location from knowledge to newly hired associate. --Products/Service-- Recommended to check the inventory on the website if you are looking for something specific. This is one of the larger Michaels and stocks various items located on their website. --Capacity-- Indoor capacity can hold 100+ people during a Black Friday rush hour. --Overall-- Great location and plenty of parking. I recommend visiting, but check the website before hand for inventory if you are looking for something specific. read more

This is my go to location for everything Crochet needing crafting. It comes second to Hobby lobby I stopped by here to pick up some clearance items and I was very satisfied with the Caron cakes and some of the yarn that Michael's took cover from the bankrupt Joanne fabrics. The service is good. They have all these young girls very eager to serve and very friendly so I did enjoy that quite a bit. There was great selection of clearance items and as a small business owner, I was very excited to grab a lot of of the yarns on clearance value absolutely wonderful I picked up all of the yarn that retail at $13-$15 for five dollars apiece. What I also like is that they sent me discount coupons and vouchers anytime I make a purchase and so I was able to use a $15 voucher and pretty much picked. Jan was $100 for $15. I'm definitely a Happy shopper. read more

Michaels - Exterior - Arts & Crafts Near Me - Suwanee, Georgia

Had a good experience here,customer service was very nice and accommodating.Found some good deals on art supplies.Suggestions would be don't have isles share themes,the isles are somewhat disorganized read more

Well it's the day before the 4th of July and we thought it a good idea to go to Michael's to pick up some patriotic merch to decorate our home for this wonderful 250 th holiday celebration. To my disappointment Micheal's selection of this patriotic display was weak if not horribly unacceptable. I found it hard to believe that this store who decorates to the hilt for Halloween, Thanksgiving, Christmas and whatever holiday we celebrate can not have a decent display for this very special holidays goods, ie, flags, signs, T-shirts, etc. We found one section that encompassed an area of shelf's, 4ft. long with a minimum of patriotic (4th July goods). As a US veteran, that loves my country I found it hard to believe that this store could not provide any patriotic products worthy of purchasing. I discussed this with the store manager to express my feelings. This young lady really couldn't defend the store very much over my concerns for the lack of holiday participation at her store, Micheals. It's a shame that Micheal's couldn't celebrate our nations 250th birthday. It's good that they keep Halloween and the other holidays more important than our freedom!! read more

Check was is horrible. Yesterday I was 5th in a long line. One check out person had a customer returning a huge bag of a lot of items. Meanwhile only one self Check out was working. I ended up leaving after a long wait and went to Hobby Lobby who had plenty of humans at about 4 registers. Poor organization for check out!!! read more

I always get great service at this store and they have a good selection of items. Unlike some other stores, I appreciate that their shelves are stocked :) I also like that they have both self check outs and a regular check out open when I have shopped there. read more

I had a very disappointing experience with an associate named Tyler at this location.she was extremely unprofessional, dismissive, and seemed annoyed that I even needed help. When I asked a simple question, he responded with attitude and made me feel like I was bothering him. Customer service is so important, and his behavior completely ruined my visit. I expected better treatment and left feeling very frustrated. I hope management addresses this issue, because no customer deserves to be treated that way. I won't be returning. read more

I like this location but unfortunately it doesn't have a scooter for disabled or people that need one due to injury. I find it strange because other locations have them. They did offer a standard wheelchair but I was alone and just decided to go another location. I believe all store with a certain size should have them available. The worker was nice read more

It's already unfortunate that as a customer I have pay through self checkout during holiday time. Excuse me for forgetting an item I paid for with a receipt proving it, just to be told that I have to wait 24 hours for a manager to review tapes to make sure I actually am telling the truth. 4.99, that's how much it costs. Im thinking of all the years as a room parent and stay at home mom that I purchased so many craft items from your store (look me up). Once you do, you'll see I paid for wrapping paper as well. It's a shame, I'm pretty confident if someone steals, you wouldn't bat an eye. read more

this is a great store! they have so much of everything you need for so many crafts and projects. it is an overload of fun and pleasure to see all of the creativity you can get into. the staff are busy and happy, and helpful if they know what you are searching for. if you let your mind wander, you will find a new creative idea to enjoy. the store is packed with everything you will need; it is a pleasure to roam around - you will find something to get your creativity going strong. take your time, there is so much to see! my favorite place to be inspired!!! i never leave empty handed and can;t wait to start my new ideas! the hard working staff walks that store a million times a day. i do not know how they do it!!! lovely people! see you soon!!! read more

- [ ] BETTER CUSTOMER SERVICE! NO I DON'T TO CHECK MYSELF OUT...HIRE MANAGERS WITH CUSTOMER SERVICE SKILLS - [ ] I was in the Johns Creek, GA Micheal's on May 5th and I was hesitant about going to that Michael's because when I was in there during then holidays the manager popped up at every corner as if I was stealing. Initially, I didn't know he was the manager because he was on a personal call talking about a personal purchase. Plain clothes, No Vest, No Michaels ID. Then I noticed on every aisle, a few mins later, there he was. It wasn't until someone needed assistance that I realized he's the manager. NO it's not a race think. It's a MICHAEL'S thing. He and I are the same color. Fast forward present day. I only need a few things. It's been a long day and I DON'T work for Michaels so no I don't want to check myself out. The cashier suggested it and I said I didn't want to. I was fine waiting for the customer ahead of me. She comes back and says put in your customer number at self check out and let me know if you need help. Which part of I don't want to check myself out did she not get, so I said forget about the purchase, so very snarky...she's said ok, Have a great Day! I get it's not her company. She doesn't care and neither did the manager. Instead of the manager saying, let me check you out or get her to check you out. He tells me that CORPORATE SAID, HAVE THE CUSTOMERS CHECK THEMSELVES OUT. Instead of following your customers around as if they are stealing, hire more people and MAKE SELF CHECK OUT OPTIONAL. TRAIN YOUR MANAGERS AND MAYBE IF HE SPENT LESS TIME ON PERSONAL AND COULD GATHER A LITTLE PROFESSIONALISM read more

I came in close to closing time a few days ago needing a lot of thing for a last minute craft project. Alexis and Elizabeth were both very helpful in helping me find everything I needed. I was panicking knowing how late it was if I would be able to find everything. They were very patient and handled the situation very professionally. They knew exactly where everything was in the store and recommended certain products over others. I'm very grateful for them and for Michael's having all the products I needed. read more

With all this time indoors I finished decided to paint a table I received from my grandfather after his passing. I'm not a professional so I wanted to keep it simple. I go to this michaels quite frequently but it's mainly for paint. I do notice the shelves are not always fully stocked so there are times you may not find what your looking for. I've been coming to this location for about a year and I honestly don't think I've ever spoken with an employee other then the cashier. I don't take it personal but honestly they don't seem to talk to any customers. Overall it's good for my basic craft needs but it's not the most ideal michaels location. read more

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Expensive and did a terrible job. They destroyed a beautiful painting when I took it over there to be framed. NEVER AGAIN

The service is usually great, but today a girl named Carissa was working the register. There was no one in line for the assistance register and I had coupons to scan so I didn't want to use self check out. I walked past Carissa and she saw me waiting at the check out. I looked at her while I waited with my stuff on the counter and credit card pulled out and she asked if I was paying cash or credit. I said credit card, signaled to the desk, and asked to be checked out. She then asked if I wanted to use self checkout, to which I explicitly said no! She then points to the self checkout, tells me to use it, and walks away. I was genuinely shocked and chalked it up to a lack of competence on her end; but after a minute or two later without receiving help and I start to get annoyed. She continues to look over to me in the corner, at this point she just started helping another woman knowing that I'm waiting and I'm upset. I tell her I've asked her twice now for help and she just claims she, 'didn't know...' shocker. After a bit more waiting another woman finally comes to help me while Carissa stood behind me nearby. When I left, she didn't even apologize; crazy lack of self awareness. read more

The staff here has always been helpful and friendly - especially in the framing department. As a guy who comes in for specific items or in need of lots of handholding, I feel like I get just what I need here and, at long last, have dropped my fear of going in and not knowing what the heck I'm doing. read more

I love Michael's with a passion. So it broke my heart to see a middle-aged employee working the cash register with no mask. I can't possibly support this store if they have zero regard for customer health. read more

This is not one of the most organized Michael's I've been in. It was crowded, the product was messy and there didn't seem to be enough cashiers on for a Sunday afternoon. There was a lovely sale going on, and when it came time to check out, the line was exceedingly long, with only 2 cashiers. I ended up just setting my stuff to the side. I didn't -NEED- anything, so they lost my sale. read more

Man this place is terrible. I guess I shouldn't be too surprised given the reviews but sheesh. I placed a pick up order for a few things. I received confirmation and everything that my order was ready for curbside pickup. I pull up to the dedicated and follow the prompts in the link that was texted to me. I'm in no rush and my expectations are already really low so I proceed to wait for THIRTY MINUTES! Ughhh. After 30 minutes of sitting in my car I walk to the nearest cashier to let them know I've been waiting on a curbside pickup order. The lady who helped me was kind enough. We walked to the front where pickup orders would be and she asked my name. My order was not found at the front so the lady walked to the back to retrieve my items. She seemed to be genuinely apologetic and let me know that if there are any problems or I need to return anything, I could do so and that the receipt was in the bag. I'd say she handled the situation nicely. read more

I used to work here in 2018-2019. It was the worst working experience I've ever had. Management never bothered remembering my name even after 6 months of working there. I was making $8 an hour while brand new workers, specifically a friend of mine, was making $9! After six months of employment I asked for a raise and they denied this; I quit the following day. I was not a bad employee; they rewarded me CANDY BARS for being a good employee. I do my job right for customer satisfaction and money... NOT candy. Management is very disrespectful and for this reason I'm never shopping at any Michaels ever again. Joanns is much nicer... shop at Joanns! read more

Michael's is great if I need to run and grab something last minute to finish up and at project but I do find them pricey compared to the other craft stores. This location always has everything you might need but they seem to move things around a lot! Sometimes the staff doesn't know where things are. I have found that the staff is not asfriendly as some of the other locations! Again I go here if I can't find something at the more affordable craft stores! Remember to pull up the coupon on the website at checkout if you forgot one! read more

I supremely and passionately love crafting. I dislike this store with almost the same passion. No employee will speak to you, no greeting, no help. Employees will completely ignore you while you are struggling to get things off of shelves with items falling all around you. The whole place is disorganized and a little dirty and it's obvious that no one gives a damn. Framing is outrageously, stupidly expensive. For what we wound up paying we could have gone to a real frame shop for less money and a better frame. The item that they framed looks terrible with the edges covered, looks very amateurish. I'm certain I could've done a better job and probably should've tried it first myself. $300 to frame one midsize picture would lead you to believe that it was going to be stellar. When we got there to pick it up the print wasn't even seated in the frame correctly and the girl working the framing counter had to go find the framer so she could come and fix it. Again, it just looks terrible. The pictures we framed ourselves look so much better. Will never ever ever use Michael's for framing again. I'm fairly certain the only thing that will bring me back to the store is it's proximity to my house. But trust me, if I can get it at Walmart or Joann's and I'm not in a hurry that's where I'm going. This store depresses me. read more

I went to the John's Creek Michael's to get a can of snow for my holiday decorations. After wondering thru the store, I eventually found an associate. Although she was walking away from me she was still in ear length of hearing me say "excuse me." She kept walking and only turned around when I repeated myself. Even then, she just looked at me and then kept walking to get the long hook they use to grab things up high. She never spoke a word until I asked about the snow. I apologized for interrupting her, and proceeded in the direction she pointed in. As much as I was dismayed, I chalked it up to her having a bad day. Sadly, I had a similar interaction with 2 other employees the next day when I returned for clear treat bags and a bow for my reef. After roaming the store looking for the floral counter, I found a young man stocking and asked about the bags. He asked another associate who then pointed toward the bins up front. Needless to say, there were no treat bags in the bins. I found another associate on the move and inquired about the bags and the bow only to be dismissed that she too treated me like I interrupted her day. She never stopped walking as I followed her to their baking section where I eventually found the bags. I inquired about the bow only to find that Michael's no longer has a floral counter. May I add that they also no longer offer anything remotely close to customer service or satisfaction. I only wonder if they are closing? I can't blame their poor attitude on the pandemic. I blame it on the management because it appears to be their norm. Sad! read more

Ok so I've never set foot in a craft store in my life but I'm searching for cosplay items for DragonCon and I went to Michaels first. After flagging down someone for help I was dismayed to find that she showed little interest in assisting me. The store did not carry what I needed but despite my telling her what I was trying to do she was unplussed. I then went to Hobby Lobby where I found exactly what I needed. Once is definitely enough. The 2 stars are for the neatness and cleanliness of the store. read more

Every time I come to this store there is ALWAYS an issue with using competitor coupons. I am familiar with Michaels' competitor coupon policy per their website. If there was a Joann's close to me I would never go back to Michaels. read more

I used to love michaels, but now not as much. They are handling a global pandemic horribly. I saw barely any hand sanatizing stations in the store. most of the workers weren't wearing masks, and the few that were were wearing them incorrectly with there mouth, and/or nose exposed. Wearing mask in the store wasn't even encouraged by the staff. In my opinion, this is very very unprofessional for such a big corporation to do. Now that i have seen how michaels has handled a very serious global pandemic, i will be taking my business elsewhere. I DO NOT. recommend this store. read more

Michaels is cool when I need a last-minute supply for my cupcakes, but I pretty much only shop here when I have a coupon. Luckily they email them out a few times a week, so I'm always armed with at least 40% off an item. Full-price tends to be expensive and I'd never buy Cricut cartridges here, as they're generally almost double the price of those on Amazon. read more

Poor Michaels, They have really gone down hill. Back in the day, it was a great place to find real cool home decor and garden items. I have several pieces of metal art that I purchased here and I really love them. Now, those types of items are long gone and all they seem to carry is just a limited amount of craft items. It is amazing that although the store seems dead much of the time, there is always a long line at check-out. Weird. It can also be difficult to find help when you have questions. i won't be shocked if they end up going out of business in the next year or so. read more

Michaels - Back in the day they sold cool stuff like these metal and wood frames. Love! - Arts & Crafts Near Me - Suwanee, Georgia

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There is one lady in there that is so helpful. I love her. Wish I could remember her name. She has been there twice when I've gone. Well, the last time I was there someone else was there. I was looking for a certain brand marker. Her first response was did you check the app first? When I said no she reluctantly showed me the aisle and Was like here's the area it would be. And left. I can never find what I need, which is sad because I can get it off amazon but I like supporting brick and mortar stores. Customer service for the most part, is becoming a thing of the past ‍ read more

Manager and most other staff is just poor in this location. We had many duplicate items scanned on separate occasions. This is akin to store stealing your money, so watch your receipt carefully. Also, today at less than 5 minutes past closure time, registers were already closed and customers forced to leave items and just depart store. read more

Horrible experience with an employee ! So I'm the type that always forgets to bring my coupon in the store. I decided to take a picture of the coupon so I wouldn't forget. I made 2 separate transactions and on the second one, I remembered my coupon.. of course my phone was dying. I told her I had a coupon but my phone died and she said.. oh well! I made the transaction without the coupon. I went to my car to charge my phone determined to use the coupon. I returned only for her to tell me she couldn't honor it because it was from a previous purchase(3 minutes before!) I then asked if she could return the items and I would rebuy them, and she said she would return the items and restock the items and I would have to shop for them all over again.. what a mean spirited, unprofessional, superhero she was! I asked to speak to her manager multiple times, finally I got the manager who was helpful.The manger apologized, asked her to walk away because she was smirking and rolling her eyes the entire time..she is a Very mature looking woman so I was taken back by her childish behavior. She then walked in the opposite direction that she was advised by her manager, very close to me in a physical confrontational manner..I had to advise her to heed the direction of her manager.. all for a $3 difference. My 6 year old daughter was with me and had to witness all of this as we were trying to buy crafts for a Disney cruise door decoration..I wish I had gone to Hobby Lobby.. their coupon is 40% off everyday, easy to down load to your phone and never an issue. Thanks for running customers away with your pleasant, unprofessional, non customer service type attitude. I'll never go back as long as you're there! read more

This is the worst Michaels store ever. There is an African Ameeican lady who works at the Framing department who has a bad attitude. I politely asked her to help me look for puzzle glue and she actually rolled her eyes and sighed ! There is no one there to help you look for anything in that disorganized store . Most of the employees there seem to be having a bad day and take it out on the customers. The only friendly ones are the ladies who work at the cash registers.. This store needs good management to train their rude employees . read more

The custom framing is AWFUL, I wanted to frame my soft pastel piece, and they apparently have no experience with that. I have no knowledge with framing terminology but I specified that I wanted the mat to be elevated over the piece. Instead they gave me a floating math meaning that the piece was right up against the glass which is a HUGE no no for pastel pieces as it will for sure get damaged. Will definitely never come here again for custom framing, it seems that the team there is very inexperienced with framing techniques. Not to mention it was very overpriced. To get a quality custom framing job you should go to Framers Warehouse, MUCH cheaper than this read more

I have been shopping at Michaels for years in New England and was very excited to find this one not to far from my house here in GA. WOW was I disappointed this store looked like it was going out of business. There were so many empty selves. I needed 2 topiaries to complete my fireplace mantel and couldn't find any. Such a disappointment guess I'll have to try hobby lobby which make me unhappy. read more

If I could leave negative stars I would. My daughter and her friends went to this michaels to buy shirts for tie dying. The sale was 2 for $6 but when they went to pay the cashier rudely told them that the sale was only for small sizes emphasizing the word small. When my husband called to complain, the manager Chastity laughed at him and laughed at the girls situation. As a plus size myself I was mortified for these young ladies. They were embarrassed and humiliated. Michaels you should be ashamed of yourself! And I hope that you think twice before letting people like thus cashier and your manger Chastity represent your company. We will NEVER shop at Michaels again! Hobby Lobby here we come!!!!! read more