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    Michaels

    3.2 (44 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

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    Phuoc N.

    I've lived in Aspen Hill since 2002 and have always enjoyed every trip to this store. I've bought everything from art supplies for school to the apron and shirt for my past restaurant job. When I was in need of a picture frame to memorialize my recently deceased dog, Blue, I couldn't have gone to a better place with the selection and variety of Michael's. And not that anyone cares, but my next door neighbor, Frank, was the general manager of this place for a good chunk of time.

    Off shelf - 10.5" x 20.5" frame with 3 window mat
    Arthur Y.

    I went to the Aspen Hill Michael's carrying several art items that need to be framed. As described below, I was SO offended by the pricing and policies that I left without placing any framing orders! Amongst the policies, published discounts are ONLY applicable IF you buy a custom frame . BTW, I am not certain, but I think the framing operation within at least this Michael's store is an outside company. IF SO, they need to charge enough for their own profit and to pay Michael's! The first item I wanted framed is a fairly small print (maybe 4 x 8 inches. My wife and I bought this artwork several years ago. At that time, I also bought a simple frame for it from Michael's. The only issue keeping me from inserting the artwork into the frame is that the mat had windows precut for 3 small photos (see attached image). I needed and asked that the framing people use that window mat and cut it the correct size for a single artwork. I was flatly told that they "do not use" customer materials. I HAD to buy a mat from them! By the time they calculated the cost of the mat and placing the artwork in MY frame, the price was over $40 ... OUTRAGEOUS! I DECLINED. Years ago, I did my own mat cutting, mounting and framing. I still own the equipment and will take care of this myself! Of course, not everyone has a mat cutter. The second piece that I presented for custom matting, mounting and framing was a 6" x 8" Shutterfly family photo sent by my daughter in a frame that I did not like for the purpose (it is thick and black - not suitable for a joyous family image in my opinion - but very suitable for a black and white photo). It required something like an 11" x 14" frame. See attached image. As my wife and I considered various mat boards and frame designs, the price was skyrocketing. In the end, having discarded a "linen" mat board because of the expense, the proposed custom matting, mounting and framing came to around $300! Again, SO OUTRAGEOUS that I declined. My wife and I bought an off the shelf frame. Not quite what I had in mind, but suitable for a joyous family image. With whatever discount* Michael's was offering that day, the price was around $30. We went home ... I removed the image from the heavy black frame along with its precut mat and placed it in the new frame. Took me less than 15 minutes and that long only because I wanted to get it perfect! I added a hanging wire and voila! Michael's does a fairly common business practice that I personally find heinous. Their off the shelf prices are very high. But the Michael's chain offers various discounts that change frequently. In order to benefit from these discounts, a customer MUST check their website virtually daily! BTW, the discount CHANGES virtually daily. I saved 20% off the shelf price of the frame. The next day the discount was 30% but I did not feel like driving back to get the additional 10% savings. BOTTOM LINE - unless you do not care about your money, do NOT use the custom framing in the Aspen Hill Michael's. I have no idea of the pricing at other Michael's or at any other custom framing store. It is possible that their outrageous prices are in line with others. If so, that does NOT ameliorate my outrage. In a strange way, they did me a favor. At almost 76, I will be relearning how to cut mats!

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    Review Highlights - Michaels

    Elizabeth at Michael's in Aspen Hill has an excellent sense of colors for matting prints and styles for framing.

    Mentioned in 2 reviews

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