I was probably having the worst day of my life stressing about Valentine's Day work was busting me. School was busting me home was busting me. I wanted to die. I ran in there like a chicken with my head cut off trying to figure out what I needed to get for Valentine's Day till I found this guy named Brian. He had the coolest dreads and the best attitude and he saved my life. Let me tell you that he showed me everything I needed and helped me with what I could buy more of just in case there's only a select few people in this world that I like him and if he wasn't there, I don't know where I would be right now. I hope this store in this corporation truly recognizes his excellence because he really saved me and I hope to hear back when he is recognized. read more

I had several prints framed at this store in the past month. I can't thank Shepherd enough for his patience, friendliness, professionalism and service on picking out the right color matt and frame for all of the pictures. Unlike other Michaels store, Shepherd was courteous and showed excellent customer service. I will be back thanks to Shepherd! Sharon.H Manassas, VA read more

Shepherd in the custom framing department did an excellent job with our project. We had family heirloom antique tiles that were custom painted over 50 years ago, and he designed a beautiful way to display them. We were so happy with how they came out. He is very talented! read more

Michaels - Antique custom painted ceramic tiles - Art Supplies Near Me - Manassas, Virginia

I had this painting framed recently. It had been folded up in my closet for several years. They were able to remove the creases, and did a great job framing it. I recommend searching the deep discount times - can save you hundreds. read more

Michaels - Great framing! - Art Supplies Near Me - Manassas, Virginia

Michael's is such a cool and serene place to shop - my go to location originally when I lived in the City of Fairfax was the location in Pan Am Shopping Center - and then when I moved to Centreville - the one located in the Fair Lakes Shopping Center. For now - the closest Michael's is in Manassas (they are building one in Gainesville that should open this Fall). I found the perfect lined baskets to go on the Train Rack wall shelves in my downstairs half bathroom - two of 'em! This location was very clean, very organized, light and airy, and well-stocked! read more

Michaels - Art Supplies Near Me - Manassas, Virginia

I'm giving this store 5-Stars on the accommodating customer service from their staff, especially from two of the most patient and caring people I have ever met... Sam and Trish. I came in on the Friday before Easter frantically scrambling for help since I was scheduled to make a donation later that afternoon for INOVA Childrens Hospital's Art Therapy Program. The problem was that my shipment was delayed 3 days, meaning that I would be forced to meet with the head of the department with what ultimately would be an IOU. Luckily, there were other items on the wish list, which I shared with Sam, who went out of her way to help me find the unique items I couldn't find from a competing Arts and Crafts store company the day before. She went out of her way to not only clear the shelves for the patients, but also run through the back to get whatever she had left. From there, Trish went out of her way to box the items to ensure that they were presentable when I made the donation. At the end of the day, they made me look good even though I could have looked much worst in front of the staff. At the end of the day the program, which helps children with both physical and mental health issues such as cancer and depression, had enough supplies to last them for more than a year. This was partially made possible thanks to the kind attentiveness given by this store, especially from Sam and Trish. Congratulations y'all... You got my loyalty for life. read more

Michaels - Art Supplies Near Me - Manassas, Virginia

Like every other Michaels. You want to run for the hills upon entering or you might be over ran by grandmas, cat ladies or your crazy co-worker. The parking was a little crazy because it shares with multiple other stores which can cause for frustrating and road rage. All in all you get what you expect at this location. read more

I'm big into crafting so this is like heaven. I sometimes need to leave my wallet in the car. I'm very confused about their rewards program and I feel like most their staff is as well. 4 stars because their customer service is hit or miss. Sometimes they are super friendly and other times they are miserable and rude. read more

Super rude cashier with terrible manners. Approximately an hour ago, I came in for an online order and wasn't aware the merchandise pickup locker wasn't self serve since I've retrieved orders for myself before and I would receive confirmation emails indicating my pickup was successful. Definitely, my mistake that I didn't know/follow the correct process. However, as I'm looking in the pickup locker for my purchase, I hear someone yelling from across the store so I look up and to my surprise that yelling is being directed at me from one of the registers. I walk over to the register to see what the commotion was about and the cashier continued to yell at me like I was a child while she was checking out another customer. Okay, calm down lady. No need to get angry and not sure why I would care that you have "worked here for a long time". Don't know why she had to make such a big scene when she could've just explained it to me like any normal rational person. I ended up checking out with the only other cashier upfront and she turned out to be a lot friendlier. I didn't get rude lady's name but she must've fell asleep through basic customer service training. read more

Bad manager, shouldn't hire him. Not willing to help. Waste time . Never even come here again. Better go to other stores who take care of their customers. read more

Just a warning that the curbside pick up service must still be ironed out. I notified them on the app and over the phone and at 20 minutes (and the only car waiting) I'm still here. No doubt holidays and all that but if you are in a rush this isn't for you. read more

Typical Michael's store. The employees here are really helpful and a lot of people were always trying to get one of them to help. They have a lot of supplies and a lot of different things to shop for. I wasn't able to get most things on my list like Mineral Spirits but they have so much to choose from for every craft. read more

The worse customer service ever!!!! They had a 25% off your entire purchase until 7pm, I got in line to check out at 6:40 don't get to the one cashier until 6:55. At which point they won't honor the price match with AcMoore because the ad is on my phone and not the actual paper ad. Here's the kicker I can't even go to AcMoore to do the price match because the coupon ends at 7pm and it took 20 minutes to inform me I need the paper ad. No courtesy discount, nothing!!!! AcMoore would have taken the coupon on my phone and I would not have had to wait 20 minutes for items I didn't get purchase. The employees were more concerned with quitting time, failing to take into consideration that if there are still customers in the store you can't leave till they are done with their purchase. Won't be coming back to this store. read more

This is my favorite Michael's location... dare I even say I like it more than the Fair Oaks store. Every time I come here, I get lost in a world of crafting chaos... and I end up leaving with much more than I anticipated purchasing. I went in recently to look at adult coloring books... as I have heard they are a great form of meditation. Silly me, went to the Crayola isle and started looking around. There were a few "upscale" books that I thought looks decent so I grabbed them. I few minutes later, a staff member walked by me, looked in my cart and asked if I was joining the "adult color rage club", HUH?. She smiled and said that adult coloring had become all the rage recently and there were people buying these coloring books faster than they could keep them on the shelves. I mentioned that there were not that many options left so I believed her. She asked me if I had seen the "wall of books located in the back"...uh no... I just went to the kids coloring isle. We walked to the back of the store, and there it was... the mecca of adult distractions! There is in fact a WALL of different style activities meant for adult relaxation. This proves my point that Michael's does in fact ... have everything you can think of if you feel like being artsy and crafty. The staff is really nice and I've always felt that they go out of the way to help you find things and they even help me stay focused when my crafting ideas get bigger than my brain. It's a Pinterest lover's dream! read more

Love love love Michaels. This craft store is full of options for any type of DYI or crafting project. I personally like to come here to stock up on goodies for my classroom. I love how they have a large holiday/seasonal selection, home goods and storage supplies, all of which are good quality unlike other craft stores. My only complaint is that I wish there were more opportunities for coupons and savings like at AC Moore! read more

Michael's lost a certificate that I took in to get framed. I was told by the manager & a framer that they don't lose customers' items which is not true. The regional office basically told me that they want their customers to be happy, & they were sorry that I wasn't happy. I will never use this store for framing again, & I don't recommend that anyone use it for framing if you don't want your article lost. read more

This location is just okay - the stores in Gainesville and Fair Oaks usually have a better selection. Staff is not very helpful or friendly.

i can not get over how HORRIBLE this store is. The staff has no idea where anything is, they give attitude as you check out and they never restock properly. there are always ladders and boxes out, i cant believe they have gotten away with it the way that they have. i love michaels but i wish that whole staff would get revamped because they are going to be missing out on a lot of business. read more

I had a custom framing job done here a few years ago and they did a decent job. I went back several weeks ago to get my son's metals framed. The older gentlemen working behind the table was not only not that helpful, it was like he was rushing me to make a decision on a mat because there were other people in the line behind me. I told him to please show me some other combinations because I really didnt like what he recommended and he just looked at me like, "really?"...it was like I was wasting his time. If I'm going to spend money on something that will be hanging in my home for a long time, i have a right to take my time and to look at other options! I thanked him for his time and just left. It was like I owed him something for his time...(they get paid by the hour right?)...Anyways, I ended up going to this little shop on Liberia Ave. This place had more frames and options and they were really patient with me...yes i am picky when it comes to colors and decor.... My order took only a week and they did an awesome job and everything was done in-house. Sometimes these small little shops are actually a heck of a lot better than these huge chain stores...Customer service REALLY makes a huge difference. Why would I want to go to someplace where people give you attitude???? I'm all for great customer service especially after this experience. read more

Selection is good...customer service, pretty much hard to find. Just so happens that my son wanted to buy a little toy. Went to stand in line. There were 2 other employees at the cash wrap area, other than the young lady checking out customers, one was re-stocking, the other perhaps closing a register. Customers were lining up behind me,and by the way I stood in line for at least 15 minutes waiting prior to this. So after a while longer and I think there was about 6 people behind me now, then one of the employees called for someone to come to their register! I was pretty much annoyed by the time I checked out. I should've gone to AC Moore across the street. read more

Love this store! I took a cake decorating class here and the teacher was outstanding! Also, they always give me my teacher discount!

Very poor service. I went out to Michaels as I normally do and went to the cashier to ask about a sale item. She called to someone to assist me and check if the item I wanted to purchase qualified. When I go back, the women there to assist me doesn't even acknowledge me and yanks the sales poster off. Then she goes around me and yells in her little microphone asking who left an expired promotion on. I wasn't expecting her to still honor the promotion because it was still up, but to at least say to say sorry... Show empathy toward a customer and pay attention to them. I say this because I am a manager myself. If I were to see one of my employees have work ethics like the blonde short curly haired women that was of no help... I would fire them. Still love Michaels but awful experience tonight all to a failure in hiring a careless rude women. read more

While we found some interesting items and 2 items on our list, the staff were not friendly or helpful. My husband was finishing up a transaction at the register when I was informed that I would have to go to the end of the line because I had a separate transaction. I waited patiently til what I thought was my turn, when I was again turned away because they said "she's next" of a women I had not seen waiting and I swear was not ahead of me. Left the store dissatisfied with no purchase due to their rudeness, inflexibility and unreasonable behavior when I had clearly been waiting! read more

Copic markers are very expensive so the marker sets stay in the back and they hang cards for customers to take to the register in their place. If the product is not in stock, the card should be removed from the sales floor. It is absolutely infuriating when I take one of these cards to the register only to be informed the product is out of stock by a completely unsympathetic cashier. Today is not the first time this has happened. I don't know why this keeps happening but if the copic markers aren't being inventoried properly, they have bigger problems than this unhappy customer. read more