Customer service is extremely phenomenal, consistently friendly & very helpful from the moment you…read morewalk in the front door until you've checked out. There's never a lack of representatives ready & willing to assist should customers have product inquires. I've been into this location numerous times & representatives, even while walking by w/customers never cease to amaze me how I'm always asked if I'm getting on ok or if assistance is required. The ladies at this location are simply lovely, friendly & are product knowledgeable. Hands down, best customer service!! Thanks CosmoPro!!

Tuesday May 12, 2020…read more I got to Cosmo at 3:30pm with my family there were 2 employees working. We were walking towards the door and one lady was wearing a purple shirt and she was holding the door the second employee was wearing all black and she came running to the door and yelled at my family and I because she hasn't been able to go on a break. She yelled at us saying " I haven't gone on a lunch break all day and it is mandatory for me to have a 30 min break you can come back at 4 but we close at 4 " she said it all while yelling at my family and I it was very disrespectful and unprofessional. When we got back into our car we saw the 2 lady's just at the front on their phones. We are never going back there.

A friend & I stopped by here in the last hour of their big sale & the woman on duty was so…read moreaccommodating. I've been that person in a store who just wants to close shop & go home so I get that those people who show up in the last minutes are not looked forward too. I truly appreciated her willingness to accommodate. We were both thankful & appreciated her assisting us to find items we had seem in ads & we both purchased several items. I was a Coach girl but have recently become a Vera Bradley user. I really like the fish & undersea themed travel items I purchased as well as the wallet organization. In this current environment the item I used to carry supplies is one of their cross body backpacks.

We went on the weekend and were pretty much the only people in the store besides the employees…read more While we were greeted quickly, that employee walked away. It was clear that we were looking for something specific yet we had to ask someone for assistance. The prices were all MSRP but there were a few specials, just nothing we wanted. After finding the item we went in for, we went to the checkout where we were asked if we wanted to give them our email to receive coupons. Missed my birthday by one day and they said to wait until next year for the birthday coupon. :( Then they said I would get a 25% off any item, but when I asked to use it on something that was on sale, they said no! The coupon was only valid for full priced items. Though the store was aesthetically pleasing, the employees seemed to be engaged in other things besides customer service. Honestly, I would rather purchase Vera Bradley at the local Hallmark store, where even though the selection is smaller, there are coupon discounts and friendly and helpful staff. Safe to say that I probably won't be back.

Lately I have been buying a lot of clothes online. Old Navy has some of the best deals and value…read morefor what you get in my opinion, and It's great to be able to purchase something online and return it in store if you don't like it.

You pull into the lot and it's pretty deserted. Half the shops are closed in the strip mall, but…read moreit's old navy, so I went on ahead. I was looking to exchange something for a different size. I couldn't find it so I went to an associate. She helped to look it up and realized it wasnt' in the store so she told me they could order it and ship it free to me just go to the front desk. I'm assuming it was the manager, was helping me. She verified all information (email, phone, address) etc and told me to verify what she inputted, even suggested I take a picture of the confirmation code JUST in case. Very thorough, very on point (made sure I got the updated pricing). Very professional!

4/25/21 Back in the day when I walked into a Hallmark store,…read more96 percent of the store was nothing but greeting cards. Walking into the store today, I saw most of the store has moved on from just cards to shirts, bags, church merchandise, picture frames and my personal favorite, Chiseled/designer glass. This caught my eye, but I did enjoy the 3D Harry Potter card. I will be on the look out for a Mother's Day gift. I still have some time. Oh, I met another guy who remembers when Hallmark was just greeting cards. The father said " Now Hallmark attracts girl with Tic Tock and other stuff." .

Another fairly new store in the Virginia Gateway retail complex - a very nice and expansive card…read morestore. Stocked up on cards for several upcoming birthdays plus Mother's Day. I was surprised to see so many shoppers in here - enough that they had three cashiers working the registers at the same time. Nice shop!

The staff were very helpful and friendly. They answered any questions I had and offered to help…read morewith sizing, trying different styles, etc. I had a very pleasant experience.

5/17/21 Came by to see what kind of items would make my wife…read moreand me happy later on down the road. I was happy to learn that husbands can now come to these shops and find out what their partner's sizes are with just a phone of the cell phone their partner used. This especially helps for the clueless husbands. I found what my wife likes, but did not see many of the style she liked. The more adventurous items are something she will not wear. Still, the lady who helped me out was informative and helpful. The ite.s I have on hold might or might not work. I will know in day or two if we end up coming back here to get them.

Service is great, lots of selections but really like when they have specials. Plug-ins and sprays…read moreare a favorite which a deal can be found when Holidays or when they run specials which is a big savings. Have the app earn points towards purchases and coupons are given at times.

I went here to pick up some scented gel-tin, and I was greeted by a very nice lady Cathleen. She…read morementioned to me the promotion "buy 2 large jars and get 2 free", and she even guide me to where the items that are on promo. James was there to help me check out my items and even reminded me of a mothers day tote, a $120 value for $35. very nice customer service and thoughtful associate. 5 customer service 5 ambiance and cleanliness of the store 5 price and promotion 5 recommend to friends and families than ordering online

Employee Jessica lies to your face sneaks membership renewals where you cannot refund, went to the…read morestore with a receipt to get exchange and refund of item. She flat out lied and refused to accept a refund with receipt.. highly recommend going to anywhere, but here also called the complaint with corporate and said they have a history with her lying confused why you would hire and continued to hire someone who lies and sneaks charges on customer. Again, her name is Jessica.

What a horrible day. The staff is extremely rude. Came in with my 4yo because I had promised him…read morethat he could pick something from the store. I was kicked out with my 4yo by the store attendant. My son is crying and I never felt so humiliated. I don't have words to describe how terrible is this store. To anyone reading this, don't go to this place, unless you want to have a rude attendant expelling you from the store with your child crying. I`ll never set foot in any GameStop ever again and I recommend you do the same. Buy games and toys somewhere else.

I've had consistently frustrating experiences with this shop. There are no clear prices listed on…read moremost items, and every time I went in, I was charged something different for the exact same products. It creates a feeling that pricing is arbitrary and depends on who's behind the counter. Customer service was also a big issue. Staff came across as dismissive and unhelpful, which is a big reason I stopped going there altogether months ago. What pushed this from frustrating to alarming is that I recently had an unauthorized charge on my card from this location, despite not having been there in a long time. I've reported it to my bank and am treating it as fraud. Between the inconsistent pricing, poor service, and now a serious issue with my card, I would strongly recommend others be cautious when shopping here.

Been going there for a long time. Very friendly and helpful! Didn't know anything about vaping…read more Mike's a great dude.