My Tarkett Fiberfloor/Fresh Start was installed the first time in 2011.
After approx. 1 year, there were grayish black splotchy areas in no particular pattern. A call was placed to Michael's with no call/no show followup from Michael. Actually the only time Michael visited my home was for the initial estimate.
According to the office, after Michael got approval for replacement from Tarkett company, a company rep visited to look, and I was later told it was because of "expired adhesive".
I chose another color of Tarkett Fiberfloor which was installed after removal of the first flooring. Within 2-3 days there were bubbles everywhere which got worse. Michael did not call or show up to inspect. Pictures were taken and sent to Michael. Once again Michael got approval for replacement and said he would use a barrier on the concrete slab, before replacing the vinyl. No explanation was received regarding the source of the problem. I saw the removal of the vinyl, sanding, & smoothing the concrete surface, but did not see a barrier used.
Now it has been 5 years and the same grayish black splotchy areas have returned. Per the rep I spoke to at Tarkett, I asked Michael to file a claim. He didn't offer to visit to inspect the problem, but asked me to send pictures which I did. A few weeks later I received a letter from Tarkett via Gilford Johnson Flooring LLC (Atlanta, GA) that the claim was turned down because "the floor was replaced once before for "black spots" or moisture staining. Tarkett warranty is limited to one replacement floor except for wear and manufacturing defects. Since this issue has occurred again, the obvious moisture issue must be corrected before a new resilient floor is installed. Based on the observations, review, and assessment of information of information, we have made the determination that this Fiberfloor product has no manufacturing defect therefore we must respectively deny this claim".
I was never informed of the need for moisture protection, nor have I had problems with moisture or flooding when I had carpet.
Michael never informed me of a moisture problem in the floor, but said it was the adhesive. I am an educated person, and I would not have decided to replace the flooring if I had known there was a moisture problem to deal with and to address with an underlayment for moisture protection.(which I learned about on the internet).
I finally understood from another flooring business and my plumber that I needed to contact American Leak Detection for an inspection which occurred today. I was informed that it is necessary to seal the concrete before installing any flooring. There were no pipe leaks, but moisture between the concrete and vinyl which will get progressively worse until this concrete is sealed. Finally, a logical explanation and instruction on how to treat this problem correctly.
And no thanks to Michael's message on 10/3/2019 stating "We are unfortunately at their mercy and there is no guarantee they will ok the claim at this point..we deal with this quite often I'm afraid".
My question is: if Michael deals with this quite often, why doesn't he offer advice on how to prevent it and guide the customer to a solution? read more