Dave and the guys were very polite and professional. These guys were very organized and were on a…read moremission to get the job done. They wasted no time and did an excellent job. They even cleaned up as they went from room to room. If you're looking for a flooring company this is the company you are looking for.

Replace carpet. All done in a matter of days. Very personable service. They even did a small side…read moreproject that added to my satisfaction

GREAT SELECTION! The staff was very helpful and knowledgeable. Family owned. Love to support small…read morebusinesses!

They did all the flooring in my RV ... to my Surprise, the finished in under 48 hours!! The husband…read moreand wife owners are some of the upstanding and reliable people I've ever worked with. My floor looks so amazing, my wife cried when she saw it... we both didn't think it was possible for our 17 year old RV to look this good. On a side note, the installer went above and beyond and tightened our loose toilette and fixed our table free of charge. I would go here again for sure

GREAT FAMILY OWNED BUSINESS! Jimmy has been serving Ocala for many years! They specialize in wood…read moreand custom area rugs. I highly recommend them.

The owners of this company are the nicest people we have ever dealt with. We had a very large rug…read morethat we had made from carpet and we wanted to make a few smaller rugs and runners and have them bind the edges. Pam's sister Pat was in town and we wanted to get them done before she left. Pat is down here helping us put life back together after the construction. They told us it would be 3 or 4 days and that was going to be okay. They called the next day and said they were done. Because we mentioned Sister Pat being down for a short time they belayed on job by a day and did ours first. These are the sweetest folks in the world. There work was high quality and very fairly priced. note they do not take credit cards just cash and checks. When I told her I did not have a check with me she said just drop it by the next time your in the neighborhood. What a great place

We've had great success dealing with the Ocala store managed by Gonzalo Walker. First we bought…read morecarpet, then tile, and they were helpful and coordinated with the installers, who were excellent and scheduled for quick installations. We highly recommend using the Ocala location for flooring. Susan C.

My mom needed new flooring. She wants the wood look tile that is the popular choice on flooring…read moreright now. She picked out 3 different ceramic or porcelain tiles she liked. She needs about 1000 sq foot of flooring. Not a single tile she liked did they have 1000 sq feet of. They kept trying to push these vinyl floors they have- and their selling point .... Get this "waterproof" really ? And tile isn't? Not to mention the vinyl was double the cost of ceramic or porcelain tiles per sq foot. If you are looking for anything over 800 sq feet I do not recommend going here. Pushy sales man trying to push something my mother said no to. They get 2 stars because they did have a pretty decent assortment. But it's only what you see.

Ocala Carpet and Tile reinstalled carpet in our home and we couldn't be happier with the results​…read more William the install person was highly skilled and Thomas is #1 in customer satisfaction. God bless everyone who made this project such a positive experience. We appreciate you all.

Adonis Mena did an outstanding job. He arrived on time and prepared. Experience was evident by…read morethe special care taken in maintaining a clean work area indoors and inside our home. Very attentive to detail and focused on meeting our expectations. Un trabajo excelente! My only concern was when hiring Ocala Carpet and Tile, they emphasized how their key installer would expertly handle the job and even introduced him to us. On the day of the actual job, I found they had sub-contracted the job to Adonis. Fortunately he did an excellent job.

This is the most amazing store. If you are looking for an expert and awesome store to view rugs,…read morebuy rugs , have rugs appraised or cleaned do not go anywhere else. Owners are willing to share their vast experience with you. Also super personable.

We took a round Chinese silk rug in for repair after much of the fringe around the edges had been…read moreaccidentally torn off by a new sweeper. The workmanship was superb. You can not tell the old from the new fringe. Moreover, Cyrus, Nidia and the other employees we met could not have been nicer. When we dropped the rug off, Cyrus came out and explained in detail what needed to be done and why as well as the background and history of this type rug. We must have stayed nearly 45 minutes chatting because we enjoyed each other's company so much. Service, kindness and professionalism could not have been better. This is the way business should always be done.

During the entire process, from first phone call to writing the check, they 100% met or exceeded my…read moreexpectations. Having managed a national customer service operation I rarely give a 1 or 5 start review. They earned it.

Chose East Coast Ocala because of their reviews, competitive price and selection…read more The installers (Jeff) did a first rate job. Work was divided into two parts, tile removal to accommodate new kitchen cabinets (one day) then carpet/old flooring/baseboard removal, leveling, install Tarkett ProGen in the entire house and all the finish work that really makes things look great. Thomas did an excellent job with the estimate and detailed scope of work (SOW). Two days after install it rained and our lanai leaked. Water all over the new floor. Not one bit of damage! Just a $1500.00 repair bill for the roof, ouch. We are very happy with our choice of East Coast and the floor product. Note: I do not believe that ProGen is a DIY type product due to it's rigid warranty requirements.

I hired Carpet One Ocala to install a luxury vinyl plank floor. Within six months the floor failed…read more The manufacturer sent an inspector, who concluded the issue was due to installation. Despite that finding, Carpet One was able to get the manufacturer to cover a replacement. Unfortunately, the second installation also failed within months, and again the inspectors--both the manufacturer's and the independent inspector I paid for--found the same thing: no expansion gaps and installation not consistent with manufacturer guidelines. Every inspector who came out told us the same two causes: (1) improper subfloor preparation and (2) improper installation. None of the inspectors found problems with our maintenance. The only note was the use of rolling chairs. Carpet One later claimed they had instructed us to use chair mats, but we have an email from them stating that with the correct caster wheels (which we bought and installed), chair mats were not required. When the second floor started failing, the owner told us that "installers always get blamed," even though every written report we have--multiple inspectors, including one we hired ourselves--states that expansion gaps were not installed per Karndean's specifications. One inspector even told us he contacted Karndean directly, and they confirmed that our cleaning and maintenance methods would not cause the type of damage occurring. At this point, calls have gone unanswered, we have not been provided the installation insurance information we requested, and we were essentially told to sue if we wanted the issue resolved. The cost of litigation would rival the cost of the floor, so it's simply not practical. What disappoints me most is that the "Carpet One Love Your Floor Guarantee" was not honored in our case, despite multiple independent findings showing installation errors. Based on my experience, I cannot recommend this business.

I am unable to post a fair and honest review because the last time I did the owner had his attorney…read morethreaten me with a lawsuit if I did not remove the review so I did so to avoid any issues. All I can say is, read other people's reviews and you will pretty much know all you need to know.