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    Michaels

    3.0 (91 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

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    Soleil (the awesome sales associate) & me.
    Liz G.

    These five stars go right to Soleil, the awesome Michael's employee who made my experience there this evening so awesome! This goes to show managers and corporate that GREAT employees are what drive the customer experience. I've been to this Michael's in the past and never had such a great experience, because no one went out of their way to help me, as Soleil did this evening. I was walking around, very confused, trying to find items to help me make games for a SpongeBob birthday party for a child. I have never done such a project, so I was overwhelmed. I had not asked anyone for help, but Soleil came over to me and very kindly asked if I needed anything. She proceeded to go out of her way to make suggestions on how I could make a SpongeBob crabby patties with felt... and as the store began to close, she offered to go across the store to grab my scissors, needle and thread, and even stuffing! The entire time, she was beyond friendly, genuine, and kind. As I was trying to hold too many things and move towards the cash register, she even offered to push my basket! I've never had any employee at any store be so kind! When I went to check out, the cashier was very sweet, and the manager went out of her way to smile, ask if I needed anything else, and facilitate me getting a ruler at the last minute. Clearly, great management and great employees. Please give Soleil a raise! :)

    Queen Claire B.

    I was surprised at the bad reviews this Michael's location. The times I've had to ask for help or had questions, that employee would be very helpful. I came in to Michael's looking for some cake decorating supplies. There was a specific set I wanted. They did not have any out on the shelves. I guess I got lucky because a supervisor or manager ended up helping me out. Not only did she spend about ten minutes looking for the set but she gave me a 50% off coupon to use. I truly appreciated it since the set was not cheap! Like any Michael's the check out lines can get ridiculously long but, there really isn't a way to change that. For some odd reason it just so happens that all the customers in the store want to check out at the exact same time. Go figure.

    Laurie B.

    I actually like this location a lot better than Vista, and Oceanside. It's more spacious, the aisles seem to be larger, walking through aisles seem to be easier, if someone is in the same aisle as you, you can pass them without invading their space. It seems very well organized here, and few different items for clearance/sale are offered here. Checkout counters are located right by the entrance, but the good thing with them facing the store is the employees can look at everyone/everything in general.

    Reindeer candleholders

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    11 years ago

    I love Michael's! They always have great coupons and sales. I love their holiday selections and sticker section.

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    Page 3 of 3

    Ask the Community - Michaels

    Does this location have the five dollar grab boxes or grab bags?

    Yes. There are currently plenty available for purchase as of March 1.

    Don’t See Your Question? Ask Away!

    Review Highlights - Michaels

    Patient, helpful, attentive, respectful, & knowledgable..

    Mentioned in 3 reviews

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    Geppetto's - Carlsbad, The Forum

    Geppetto's - Carlsbad, The Forum

    3.8(37 reviews)
    1.2 mi
    $$

    I am a great fan of Gepetto's. It is not a toy store but it is a magical world of creativity…read more It is my first time here at the Gepetto's Forum. There are ample parking spots in the Forum. The shop is spacious and well organized. They have a lot of great merchandise to explore. For example; puzzles, board games, Legos, gel pens and other stationary items. In addition to an amazing collection of toys,stuffed animals, dolls, arts and crafts. The staff were very nice. The service was efficient. It is just an awesome place to shop at or buy some gifts.

    My grandchildren, like most children whose age is a single digit, think that every store should…read moresell toys and that more is better. They have a point. Grocery stores stock toys at kids' eye level. Target has several aisles stocked with toys that have their own television shows. Best Buy displays toys next to the checkout line. Gepetto's in Carlsbad is a small store stocked with top-quality toys, and in my experience staffed with people who are always eager to help and often able to help. The place is insane during the week before Christmas, but the staff somehow copes. I try not to go there at Christmastime. Shopping with a child for toys in a store whose inventory is not advertised on television is much simpler and more satisfying than taking the same kid to Target. Trust me, I've done both. Since in general the toys at Gepetto's are unknown to the child, there is far less of the "gimme gimme" that happens at Target. And whether a toy is still interesting and unbroken the next day is unrelated to its advertising. A 5-year-old in my family was astonished that there were no Minecraft toys at Gepetto's, and asked if we could go to the nearby bookstore because it would for sure have Minecraft toys. I find Gepetto's selection of child-compatible art supplies to be superior to what's in stores like Michael's, but they cost more. I don't mind.

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    Geppetto's - Carlsbad, The Forum
    Geppetto's - Carlsbad, The Forum
    Geppetto's - Carlsbad, The Forum

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    Arc Zone - Customers can compare and test torch setups before buying parts or building their own custom torch.

    Arc Zone

    4.2(10 reviews)
    6.4 mi
    $$

    I recently had an exceptional experience at Arc-Zone that truly highlighted the value of excellent…read morecustomer service. I had a faulty Tungsten sharpener and, instead of sending it back through the mail, I decided to drive over 30 minutes to resolve the issue in person. I called the day before to let them know I was coming, and they were prepared for my arrival. Upon walking in, I was greeted by Lucas, a knowledgeable and friendly sales associate who made my day! He quickly assessed the faulty sharpener, and although I realized there was a bit of my fault involved, which I did have to come out of pocket no more than what I would pay for a good meal, he handled the situation professionally and graciously. Without hesitation, he honored the product and replaced it with a brand-new sharpener, as well as a Milwaukee tool! This level of customer care is exactly why I believe it's worth investing in quality products from companies that prioritize their customers. I left feeling valued and appreciated, and I can't recommend Arc-Zone enough. Thank you, Lucas, for going above and beyond! I'll definitely be back!

    If I could give ZERO stars, I would!!! Extremely slow shipping, poor communication from them…read more Regretting doing business with them but they've got $500 of my money and I feel like I'm stuck. I do NOT recommend them and will never deal with them again! Still waiting on my order almost 3 weeks later.

    Photos
    Arc Zone - Plenty of ways to personalize!

    Plenty of ways to personalize!

    Arc Zone - Amazing selection of TIG Rod

    Amazing selection of TIG Rod

    Arc Zone - Good selection of Rod Guard in multiple colors

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    Good selection of Rod Guard in multiple colors

    Michaels - artsandcrafts - Updated May 2026

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