First went to the Michaels in Boca Raton and the card stock item was sold out so drove to this Delray store since their website confirmed that the card stock item was in their store's inventory. My daughter could not find the card stock item on the shelf. The one floor stock employee was located and asked where card stock items were at she exhaustedly pointed to the opposite side of the store where my daughter was diligently searching. My daughter asked assistance from the check-out counter staff who advised her that their website was three weeks behind on inventory. Where are the managers? If this was accurate information they should place that on their website before wasting fuel getting there. So again, we left annoyed. read more

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Not a nice place to shop. It's hard to find anything and much of the stuff is low quality. At the register, some of the items don't scan properly and there's often a problem. The receipt they gave me last time was ineligible. I only go to Michael's because sometimes when you're building something you have to see things in living size and color whereas online it's difficult to know exactly what you're getting; otherwise I wouldn't go near this place. I don't think the service is too excited to be there either. You get what you pay for rings true at this place. read more

This craft store was thriving in holiday spirit with big Christmas Trees - I think fake and some Chanukah stuff. Came with my hubby and daughter to find paper item but it was not inventoried correctly online, so a wasted trip except for some fun browsing. read more

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Dear Michael's, Inc., The restroom facilities is in desperate need of restoration. Friendly staff, the store itself could use better organizational structure. read more

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There's always something cute and fun for home decor at Michaels...I stopped at this location since I was in the area and I found the cutest softest pillows and nice home decor accessories. The lady at the register was nice and helped me get my coupon done right so I could get my proper discount. Nice store. read more

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The people who work in the store are extremely rude. I had to ask for help several times and once I found someone knowledgeable, she was told to get back to work. I told the other person she was working she was helping a customer. They didn't seem to understand that read more

The customer service here sucked. No one knows anything and it's not a place I will return to thanks to the people who work here.

It certainly has a lot of everything from arts and crafts, games, jewelry, pictures and frames- and more! You never know what you can find. You can always used a coupon and make sure you use the app! You also can get at 10% discount senior- you have to tell them. You can always return the items if you have a bigger coupon and get the item adjusted! read more

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Went to this store to buy a frame and Sal in the framing department was AMAZING!! She helped me pick out a frame and worked incredibly hard to get the artwork aligned perfectly. Intelligent, capable, understanding, personable and talented - she handled this whole project wonderfully. She's a great asset to the store! read more

Great for crafts and home hobbyists. Probably the best place to frame paintings. read more

Michaels - Michaels - Knitting Supplies Near Me - Delray Beach, Florida

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The customer service is horrible. I did a stored transfer and waited for the call back to hear from them that my item was there and nobody called. I gave them a few extra days and called, they said they put the item back on the shelf because they can only hold it for so long. I needed to speak with the store manager to go thru the longggg process again to only be told they would have to call be back. Let me tell you. They don't call you back. They don't do what they say. It horrible. People really have know idea how to full do a job anymore. it's sad. read more

I was given many recommendations to use this particular location. To say the least, experience has been terrible! I bought an original painting that needed To be stretched and framed at the Aaron brothers part of Michaels. I consulted with a woman about the specifics and was excited about the prospectus. I can't tell you how upset I am upon hanging the painting. Truthfully, a 3 year old can provide a more even, neater, cleaner job! The run around that I am receiving in regards to getting this matter resolved! Absolutely awful! Come back and talk to this person, call this person, come back between these times... I work full time and don't have the leisure time or desire to jump on demand. I am told to get a refund, Which isn't guaranteed, I have to surrender the painting. I will not recommend this establishment to anyone!! read more

Management change and hiring Steven and Jared has made this location a pleasure to shop. The lines are short and the staff reaches out to help. I am now a happy customer. read more

I have been shopping in Michael's for over 20 years. I went to this location a month ago to purchase items for my art class that I teach on that day. The girl at the register told me she can not give me change of my $100 bill, as her register didn't gave it. I asked for the manager & she said she's not calling them. I said what? Your actually not going to take my sale? She said NO! I told her I was calling corporate. I immediately called & reported the issue. I received an email that the district manager will contact me in 24-48 hours. That was almost a month ago. I emailed then & they again said I'll be contacted. Nothing! Terrible customer service!! read more

Sean the manager was incredibly helpful... pareto... was a sweetheart .... it's nice to be acknowledged... walking into an establishment .... & this was a first... god bless you both. Bless your store & thanks for the kindness n help...especially with what our country is going through... will always come back read more

I took a very special, large canvas artwork there to be framed. To make a long story short, my artwork was thrown away, lost or possibly stolen. I was compensated by Michael's, but I can't easily replace the art, so I'm extremely disappointed. Needless to say, I'll never again go there for framing. read more

I wish this store were organized a little better/ differently. I come here often because of my side hustle *shoulder brush* which is sign making and decor, but I feel like there are things all over the store with odd placement. Wooden/chalkboard signs are in like three different spots. It's also quite difficult to get assistance when needed. Those are the reasons I am knocking off a star. Other than that, the store is clean, well stocked, and I am always able to use coupons, so I always get great deals. I appreciate the fact that they have an educator discount for me to use as well. read more

This Michael's is pretty good. Definitely not the best of all of them but they have everything I need for crafting and I like the weekly specials they run. My only 2 negatives are that the lines are always crazy long and it takes forever to check out... Very often I put my things back and leave because of the horribly long lines. Secondly, there doesn't seem to be enough staff to answer questions... If I have a question I will end up spending 30 to 45 minutes as opposed to 10 minutes in the store. read more

A special "Thank You" to Linda in the Framing Department! Had a difficult project I could not seem to complete and Linda with her experience was able to resolve all my framing issues very quickly. I remain grateful and will be back very soon to this Delray Store. read more

I'm too upset to share the whole story, but suffice it to say that the framing department left a lot to be desired. It's probably fine for small, inexpensive items that can be replaced. However, if you have anything that's a one-of-a-kind, I would most definitely not recommend this shop. What a disappointment and waste of very precious time. Also, the prices are no longer competitive - even at their standard 70% discount. read more

I have to agree with all the previous reviewers - both good and bad.. When this place is good, its fine. When its bad...its really really bad... Let me elaborate when its good - it operates like any other Michael's should - knowledgeable friendly staff that don't mind questions, clearly marked promotional items, easy checkout. However when its bad - take whatever I just said above in the good, and flip it over and stomp on it a few times...just horrid customer service, disorganized and really vague pricing until you make it up to the cashier who kinda rudely tells you "too bad" read more

Whenever I need art supplies (they have a nice range of different canvases and paints), some basic sewing supplies or am working on some new crafty project I always come to this Michaels. It's only about a 10 minute drive away from me which is great! The closer the better, because I DESPISE driving in Florida! I'd say the main issue I have with this Michaels is that there is never anyone on the floor to answer your questions and help you. Seeing as I can never find what I'm looking for (the setup is really cluttered and confusing) I almost always need help finding something! I swear I only ever see 1 or 2 people working at this location and naturally- they're going to be working the cash register. Not good. read more

BEWARE!!!! You don't get the discount when there is everyday value! You have to ask the cashier if the item is "everyday value" you normally don't find out until you check out. FALSE ADVERTISEMENTS!!! read more

Great new addition to Delray Beach. They have something for everyone who likes arts and crafts from cake decorating, painting, shadowboxing, jewelry making, knitting, crocheting, to sewing. They also offer classes in painting and cake decorating. Although I miss Books a Million, I am happy that Michael's took over the space. I must admit, I find everything to be a bit overpriced but I like the convenience of finding what i need in one store. read more

Michaels - Love it! - Knitting Supplies Near Me - Delray Beach, Florida

Excellent store if you need crafting or baking supplies!!! The staff is engaged, friendly, and always willing to help. The store is always neat, clean, and easy to navigate. The merchandise is always varied and well-stocked for both holidays and everyday needs. Michaels is THE place to go in Delray if you are looking to work on a DIY project! read more

Whenever I'm planning a party or event I usually get my decor from Michaels. They have a variety of festive, reasonably priced items. However this particular location is a disgrace to the brand. The customer service is unbelievably terrible. I went in to return an item. I had my receipt and the item was in its original packaging. I was told by the cashier that I had to go back to the store I purchased the item to return it. I never heard of such a thing! I asked to speak to the manager and this so call manager tells me as long as I have my receipt she'll accept it, half way through her sentence the cashier interrupts her and says "we can't take this item with or without a receipt." The manager gives her a confused look and agrees. What kind of manager is that?! One without a brain or commonsense. Nevertheless, I called their corporate office and asked about their return policy and explained what happened. I was told that the store should have accepted my return since I had my receipt. Corporate offered to call the store to allow me to return the item however I was so aggravated that I did not want to go back. I went to the Sunrise location and they accepted my return with pleasure. I would go back to any Michaels but this one. The staff is HORRIBLE, and a disgrace to the Michaels brand. BE AWARE!! read more

This Michael's is entirely hit or miss in regards to everything. Prices, selection, customer service, etc. When they're good, they're great but when they suck, wow do they suck. read more

I go to Michaels to buy supplies to mat my photographs or to have some of my larger photographs framed. Before moving to the Delray area I would go to the Michaels in Boca Raton where the staff was very friendly and helpful. This I was surprised on the three occasions that I have been to this store how unfriendly the staff and management were. I am going to find another art supply store even if it costs more rather than endure being treated so poorly read more

Horrible customer service. Specifically from the manager on duty. Refused to give me my full credit of my exchanged item without my receipt even though i was spending 6 times the amount of the credit in another purchase. Not to mention his horrible attitude towards me and the back talking he emphasized. Michaels corporate do yourself a favor and give this store location a seminar on customer service and remind them the customer is always right in retail. read more

DO NOT LET THEM FRAME YOUR STITCHERY!! I brought a stitchery to them and paid a lot to get it framed with mats and glass. 10 days later they called for me to pick up. I was shocked to see the entire RIGHT side of the stitchery was covered by the mats and it was obvious...all the dates were missing the last 2 numbers and the word "shoes" was cut off to "shoe." Obviously they incorrectly measured or cut the mats wrong. They promised to fix. I was shocked late the next day when they called me to pick up the stitchery. When I did, I noticed a sticky substance all around the back of the frame. The girl said that was because they had to remove the tape to re-center the stitchery. They did not re-size the mats so therefore I now have a stitchery missing one inch of stitching on the LEFT side of the piece. All those months of work and it looks horrible. They didn't care about my stitchery or they would have framed it properly from the start...and according to the picture they gave me on my receipt. NEVER AGAIN WILL I SHOP THERE! My daughter's birthday present is ruined. read more

Michael's in Delray Beach is everything you could ask for and more from an arts and crafts supplier! I come by with my family all the time for projects and last minute homework assignments (grr). Kids Clubs are an awesome idea to get your little ones out of the house and creating. My kids look forward to it every week! The store is always clean and the staff is always very helpful. Sydney, Caleb, and Debra are always a pleasure. I would recommend this store to anyone for any of their crafting needs (and more!) read more

I signed up for Beading 101 for beginners a free class. , I spent one hour on Wed. evening buying $62 worth or supplies and raced to the class from work on Thurs. evening at 6pm. The instructor, Pam, did not show up. Another student was also waiting. We were told the store manager did not notify the instructor that students were scheduled. Both the manager and instructor are incompetent. The instructor should had checked with the manager. The class is posted on the monthly store events calendar. Just a heads up so you don't waste your time and money. read more