I was in the Michaels in the Chicago Ridge location. A person was in there with a dog (not a service animal). The owner was nipping and running up to anyone nearby but the worst part was that the dog shit in the checkout line. I avoided the poop and alerted another person to not step in it but another customer stepped in it. I alerted an employee at the check out while the crappy dog owner was also at the check out and also stated that the dog shit in the line but nothing was done before people stepped in it. Who knows? The dog shit is probably still there. read more

Terrible customer service especially from the employees who've been there longer. Please do better be nicer. Prices are crazy Hobby lobby is cheaper. read more

Horrible customer service placed an order online To be shipped to my home. Half the order was shipped the other half order was sent to the store for pick up. I called customer service right away and they said they couldn't cancel my order until the store actually processed the order. That was over four hours ago and I'm still waiting for the store to process my order so I can cancel the order. What a bunch of bull. Now customer service said that I can refuse the order from the store and it'll stay there for five days if I do not pick it up they will issue a refund. WTF! I'm pissed. They have a whole computer system you can't tell me that they can't cancel an order for store pick up and have it shipped to my home. Every other company can do that I don't see why Michaels can't. read more

I came here around Halloween to get materials and stuff for my outfit. I had to walk outside and go into the store because Michael's isn't connected to the mall... ( It used to way back in the day kiddies.) but they have a decent variety of stuff to choose from. I got what I want the staff was quick to make me leave though which killed the experience but I got what I needed needless to say. read more

Beautiful and neatly organized inside, coupons are such great deals!, the employees need to be more enthusiastic and act like they enjoy their job at least read more

Great selection... poor customer service.. very few are helpful .. travel 30 minutes away for something that I was told they have in stock and didn't... employees were not interested in helping me... standing in a line which took forever, only one cashier, I observed a lot of people's items don't have a price and the cashier looks at the item and picks a price... go figure read more

I have to say I love Michaels. I hate to admit it, but I have become one of "those" moms. You know those moms...the moms who hold on to ticket stubs for everything from movies to Disney on Ice. The mom who holds on to everything their kids scribble on a sheet of paper. The mom who takes a million pictures at every event. Yup, thats me. The sentimental hoarder. Thankfully, Michaels and the scrapbooking craze have entered my life. I can now hoard all these things in a cute, chronologically organized and color coordinated manner with all the cute scrapbooking stuff they sell. My little one is also an aspiring pastry chef, so we do quite a bit of shopping here in the bakery aisle. Everything from cupcake liners to cake pans to frosting tips...happy I can get a good amount of stuff here for her. The specialty items we order online, but I would say we can get about 70% of the stuff she needs/wants at Michael's...which is great. Now the bad....the staff here drives me bonkers! There is always, always a line here at checkout. It's not even that busy of a store. Like today, one cashier was open. Two girls chit-chatting away and giggling by register 1&2...but they were not open. Another person wandering around in circles...another person looked like they were putting something away. I was so annoyed because I was in a hurry. I asked the chatty girls if they were open, they said no...this register is closed. Then they proceeded to chat again. What...the...heck. Seriously?! They obviously saw I was annoyed, but could care less. Not cool. Thank goodness for Zack. He was ringing up people like a champ. A woman approached the chatty girls and asked if they had square canvases, they were both like....uhhhh. Zack kindly excused himself from the person he was ringing up before me and explained all the sizes they had of canvases in stock. Bravo Zack for knowing your stuff and jumping in to provide good customer service. Zack is awesome, and his purple hair rocks too. I think he deserves a promotion. If only more employees were like him at this location...it would make this store amazing. So in conclusion, love, Love, LOVE Michaels...just not this location. The line is always ridiculously slow, but today just really irked me to the point of writing about it. read more

The store has all the merchandise you need but the worst customer service! I spoke with the store manager (she never gave me her name) is a disgruntled employee and she is not helpful at all! Bad service!!!!! read more

This Michael's has a great stock of items that are always missing in the other stores. The kids classes are really great at this store. They have an art camp, M-F, 90 min each day for $25 (the whole week)! Materials included! And the projects are wonderful. I'm not giving them the full five stars because there isn't enough staff available around the store to answer questions. Definitely, take the time and see if your nearest Michaels offers these really great classes. read more

Customer service is terrible and no one cares. All I needed was paint and I waited outside for 15 minutes and got no help. Claimed there was a list of 20 people ahead but not one person pulled up while I waited. read more

My experience here has been good so far. The staff is helpful when I'm looking for an item and the selection of products is good too. I also like the location, it's right next to the mall and a grocery store, so I can get other errands done on one trip. The only complain I have is that sometimes there are only a couple of lines open which makes the check-out wait longer than other locations. Besides that, everything is good. read more

Nice store, but I really get sick of the bait and switch scams they play with their coupons. "Oh sorry, I know the coupon says 20 percent off EVERYTHING (except in the tiny fine print "everyday values"), but those frames are part of our "everyday value" program -- surprise! -- so they're not included, even though there's nothing that says that and you would have had no way to know that. Sorry, sucker." read more

the. Worse customer service!!!! I went there 2 days ago looking for some stones to decorate my wedding dress. I asked two employees to help me. One didn't know where was at least the glue and put no effort to do it and the second said I am right back but never came back. The only person helpful and friendly there is a young guy at the register. He helped me the first time I visited that location. But the second time it was owful!!!. read more

I love this store. The staff is always super friendly. I buy mostly scrapbooking stuff and planner stuff. The collection is always the best. I plan to get one thing and walk out with 5. Lol read more

I was so glad when this Michael's opened because the one in Ford city was a disaster. This one is much bigger, cleaner, and right by the mall. I don't understand why they don't have an entrance to the mall. O well, maybe they had their reasons. The only thing I don't like is that they always seem to be out of the yarn I need. I guess they could be better stocked. read more

Place needs more consistency with staff and coupons. Frames were 30% off and I have a 40% off 1 item so I use the coupons instead of the 30% sale and am told you can only use the coupon when an item is not on sale. I have used this coupon and sometimes I am told I can use it and sometimes I am told I can not. Staff is helpful if you can find them which is a search in it self. read more

Found everything my daughter who is the crafty DYI person needs.. This is her favorite place from knitting to creating to painting..there is always something here that she can use. This location is huge!! I love that they always send me coupons and every time we go we find what we need.. read more

Very helpful staff. I had a problem with a purchase missing an important piece for it to function, and they were extremely helpful in solving my issue. read more

The customer service at Michaels at this particular location is terrible.First incident, False advertisement for a sale that was only detailed if u clicked on coupon itself online instead of clear exclusions listed on bottom of email. Second, incident, Black Friday had packed parking lot and I spent extra time to buy EXTRA items, it was 15 minutes after sale ended, I am not only rewards member but spent tons of money there in short time for seasonal decor which is obvious on my profile. They wouldn't give me the sale.Third, incident I purchased a Lemax Christmas House, it was broken. When I brought in to exchange, they ignored me while assisting others, didn't give me refund, said they couldn't order new one online either. VERY POOR customer service! But, no despair! Michaels in Orland Park is excellent they not only checked other michaels for another lemax Christmas house, when they couldn't find it, they found my transaction in the computer and refunded me!! 5 stars For Michaels in Orland Park! read more

Store manager is clueless in regards to store policy. Was denied a senior discount even though I presented the required Michaels coupon which clearly states the discount applies to all customers 55 years of age and older. And I presented my DL which clearly shows my age. Said it was only for 60 years of age and older. I then contacted the corporate office and they confirmed the age of 55 years and older. read more