Just wanted to leave a glowing review for the store manager Jess C at the Bridgewater, NJ location. Store 9938. I asked for her help in locating a silk plant that only had one in stock in her store. She walked me through the process of ordering the four plants I wanted to purchase online. She helped me to locate my discount coupon to apply to my order. She went above and beyond as she still fielded questions from other staff members all the while helping me get my order placed. She was so friendly and personable. I believe she is quite an asset to the Michaels family. read more

Shopping at Michael's is wild. There usually isn't anyone working except the one person at the register whose main job is to convince you to use the self checkout. If you are in the unenviable position of having to return something, prepare to suffer through loud sighs and eye rolls by someone wearing a pin advertising they've worked their 10 years. read more

Pretty spacious store with ample of choices for frames and art works. See images for reference. Good value for your money here. Service is fair read more

Michaels - Arts & Crafts Near Me - Bridgewater, New Jersey

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I just had to vent about my experience at Michael's. I visited the store to buy one spool of Christmas ribbon for a wreath. I found the perfect match. When I got to the register it was $14.00!! Michael's prices aren't high. They are insane! Take your business elsewhere! Don't shop at Michael's!!! read more

Great products, great employees very helpful and knowledgeable. The manager judy is extremely professional and has quality answers to any questions you could have. read more

The management here could really use some improvement. I wanted a simple paint product that was $15.99 but it was in a locked case. When I asked for someone with a key at the front desk for the store I was told they'll be right there. Waited over 15min but nobody came. If you need regular unlocked items, you might do ok, I like Michael's selection of products, but if you need anything behind a locked case, try elsewhere. It's too bad, I used to really like this store. read more

So after learning about the 70% mega framing sale last year, we waited to get two canvases stretched and framed until the sale again this year. Great job, quick and easy process. The only thing that surprised me was when I picked up the framed canvases, they were simply wrapped in brown paper. There were no cardboard corner savers, which I thought should have been included when you spend hundreds of dollars on a frame. Oh well, good thing I had two large moving blankets in the SUV to wrap the frames and transport them home. read more

so this is a love hate relationship - great place to run in when in a "i can do that" mood. What i really don't like is that you always need to pull out a coupon code from the app or website. It seems like a gimmick, i know it is successful for them but seems like there has to be a better way.. i don't know - maybe offer the sale price to everyone who comes in the store to purchase the item and just apply it at checkout for everyone! The discounts are a bit confusing -40% off this, 50% of that, 60% here then whip out your app for an additional discount. i walked out of there and still don't think the pricing was correct. Its not an every day stop but when the DIY hits, this is where you might end up. Be prepared to scratch your head at the pricing. read more

Michaels - Time to make a wreath - Arts & Crafts Near Me - Bridgewater, New Jersey

Michael's always has a lot of seasonal merchandise, like for St. Patrick's Day, Easter, etc. They fall down in their regular stock, namely, for me, their yarn area. Generally it was not very clean, though I've noticed lately it is better. The stock problem is ongoing however. It seems that people do not control the ordering process. The system waits until there is no stock of an item left and then it places the order with the warehouse. Even then, the staff doesn't know when the item will be delivered. It seems they only have two deliveries a week, Tuesdays and Thursdays. So if one has run out of yarn for a project, one has to call the store to see if the item has arrived on that day. It's not always on the "next" truck. The system should be changed to issue a reorder earlier in the process especially since the turn around for the delivery is not prompt. I am writing this review because this is not the first time I've had to hold up on finishing a project due to Michael's poor supply chain. Many times I've received an email with a survey to let them know "how they are doing". I've taken the time to point out this problem but it doesn't seem to get addressed. So here I am on a more open forum hoping that they see this review and do something about it. read more

I called Michael's and asked if they would be able to create a customized 16 x 20 mat for me. It was to have one 8 x 10 photo opening and a 4 x 4 opening for an autograph. Over the phone they told me it would cost around $25.00. So I went to the Framing Dept. last week, and had brought with me any other specifications for the mat they might need. The staffperson in Framing told me the in house store does not make a customized mat, and it would have to be shipped back from outside the store in order to do it. She also explained that it would probably cost around an estimate of $100!! I decided instead to go to Frame Me in Raritan NJ. I purchased the customized 16 x 20 mat AND a 16 x 20 acid free foam board AND they wired the back of the frame AND sealed it for: $49.00!! AND they completed it while I was there in 30 MINUTES!! The moral of the story: DONT USE MICHAELS for anything customized or for framing. Use them only for their coupon offerings. That's all they are good for. read more

At register sign up and spend $20 or more and get $5 dollars off. Nope signed up never got it. Feel like a sucker.

Been here before Friendly service Open 7 days Big parking lot Many items to choose from read more

During February which we all know if black history month ( the shortest month of the year) michaels sells black history items. But as soon as March 1 comes these items become obsolete until February 1 of the next coming year. They can not be found in store or online. Why is that? I personally would like to be able to purchase these items any and everyday of the year. read more

This was a nice Michaels. The store is clean, had great amount of merchandise. I also love how cheap Michaels seems to be. It seems like everything in Michaels is under $15, so it ends up being affordable. The store has a great variety of craft needs, and has mostly everything for young crafters. The store is large, but not too large, and has great quality products. I didn't need any help what I needed, so I can't judge staff, but overall this was a nice store! read more

This store is almost completely self service now unless you pay with cash. I had to check out and bag my own items. I wanted to take something off my total because it was priced much higher that I thought it would be (there was no price on the item). There was a very long line of people behind me waiting to check out and in order to take item off my total I had to wait for a clerk before I could remove it from my total. So I wound buying 2 items I did not want because the line was too long to wait for help.I will be shopping a lot less at this store and only when it is not crowded. read more

Consistently poorly stocked in the jewelry department. When I go things are either VERY low on stock or completely sold out. I went to get gold toned beading wire and there was one option with two left. I recommend going to a different crafting store. The Michaels in Bridgewater is extremely UNRELIABLE. read more

This is my go to location. They always have fully stock shelves along with the nicest associates in their chain. Look for Alice in the cashier lane because she is just such a lovely lady. I highly recommend this location read more

The manager Meredith did not treat me well. I wanted to use my 40% off coupon, but when I got to the register, I found out the item I wanted to buy was "on sale" even though it was in no way marked on the shelf. When Meredith was called over, she acted very annoyed from the very beginning even though I was polite and soft-spoken. She ultimately resolved my issue, but she made me feel like I was a bother for bringing it up. When I said I felt it was not good customer service to not have sale items marked, she said very snarkily, "I'm sorry you feel that way." I will most likely return the item because I found it much cheaper online and will not shop here again. read more

Took signed numbered artwork to be framed. Framing "specialist" was not communicative and disinterested while working with me. Framing "specialist" covered number and signature after expressly being asked to be sure not to... I asked because the overhead picture that was taken cut it off and I was assured it would be visible. When I went to pick it up after 3 weeks, of course the number and signature were covered and then could not rebuild because part of frame was out of stock. She then damaged the artwork and now have to wait while they file insurance claim. Never again will I try to save this way on framing. Michaels FAIL! read more

Don't do curbside pick up and expect to NOT have to get out of the car and go in the store (which I was trying to avoid). I checked in on the app that I was on the way and again when I arrived. I parked in what I thought was designated pickup (but was informed by pet smart girl that it was their spot and for michaels you have to pull in front of the store) So I did that. Sat for 30 minutes. Nothing...Finally got out of my car and asked the greeter to get my items... I was super annoyed. Never again!! read more

I have been a customer here for many years. Always willing to give help, give you the coupon discounts if they have. The staff treats you so good. I never had one issue. They are having amazing sales now , tons of coupons online. Really this store has top notch workers they. read more

This location is fine. Everything was clean and in stock, but the staff seemed to go out of their way to avoid helping me. Every time I walked up to someone and began to open my mouth, they would turn and walk away quickly... I brushed my teeth for human interaction guys. And I had pants on this time. read more

I'm not a fan here, but my wife is. I don't get Arts or Crafts but she loves it and speaks highly of it.

Something horrible has happened to this Michaels. I went in to find just a few items right before Christmas and again yesterday. Both times, it was messy, disorganized, no floor help. They've reorganized registers to one of those long line customer next, and both times I walked out. Not worth the wait. The flowers are now crammed into vertical stacked, narrow rows. Very unattractive, the old way made the store so inviting when walking in! Racks had been moved, and the floor had many remaining dirt marks that have not yet been waxed. read more

I went here to buy some thread, which I didn't think would be so difficult to find in an Arts and Crafts store. My grocery store literally had a larger selection to choose from, and a grocery store isn't in the business of selling arts and crafts supplies. The employees were hard to track down, and not the nicest when I found one. read more

I seldom go into Michael's and now I remember why. Had a gift card and went into the Bridgewater store to see if I could spend it. After checking out with a credit card I got to the car and remembered! Crap I had a gift card. I went back into the store with my receipt and was told by a very nasty salesperson I would have to bring all my items back, she would have to return them one by one and then ring them up again and charge my gift card. I had been in the store less than 20 minutes previous and she checked me out. I had my receipt - I don't understand why she couldn't use the receipt instead of me having to run back out in the pouring rain to drag my bags back in. Credit my debit card and charge the gift card....really?? The store is a mess, ladders in the aisles, little merchandise on the shelves, not worth revisiting. Spent my gift card on-line. I will not return to this store read more

This is the location I go to for all my craft and teaching supplies. While I usually have good interactions with the people at the registers, I have to say, this past weekend there was nobody, I mean really nobody on the floor to help me find what I was looking for. I ended up at the end of the store at the framing counter where "Steve" who was clearly having a bad day was working. I asked him to help me with what I needed since it had to do with frames and hooks for frames. He had a rather rude comment when he took me to the aisle and I mentioned I had passed by it but I couldn't find the hooks. About 30 minutes later, I was looking again for some type of "contact paper", I couldn't find anybody on the floor but I saw a young lady by the frame counter that offered to help me once she was done with her customer. She went inside and asked "Steve" to help me instead. When he came to the counter and saw me, he said, "She asked me to help you... Again!" quite annoyed that he had to help me twice. I told him he clearly needed a break. Only when he saw me checking his name tag he changed his attitude. That kind of employee is bad for business. read more

Had a great time at Michaels today, planning for a program I run for college students and care packages. Manager, Rob, was super kind, helpful, and attentive. Grade A customer service! read more

The prices are relatively high, but when things are on sale the deals are very good. I purchase frames here for artwork and I can usually get them at 40-50% off every two weeks or so. My only complaint is that it is hard to find a staff member on the floor when I have a question. Sometimes it feels like the only employees are the people on register and the people in custom framing. read more