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    Michaels

    3.0 (53 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    Autumn Decor
    Steven B.

    Bumping up a Star today for the outstanding customer service. They went beyond my expectations in helping me find what I was searching for. Again, I will state I am not an arts and craft person, so I rarely shop stores like Michaels. I was on a mission, I needed a pillow insert that measured 16x16. I have decorative holiday pillow covers I use for a chair in my foyer. When I bought a non-holiday cover, I accidentally bought it in a smaller size. That is when I learned that when shopping on the internet, you've got to make sure you've checked all the right boxes. Wanting to put my non-holiday pillow out, I needed my insert NOW. I was going to be in STL for the day, so I thought I try various stores to find the size I needed. I had no luck. Even the store with 3 B's in its name didn't have one. As I turned right on Brentwood from Edgar, my brain clicked and thought of Michaels. I made a U-turn (legally) and drove back to Michaels. I immediately was captivated by fall and Halloween decor. I snagged a couple of pieces for my home and continued my search for the pillow inserts. Bummer, I couldn't find them and went to the check-out to pay for my purchase. That is when the outstanding customer service kicked in. The cashier asked if I found everything I was looking for and needed. For once, I was honest and said, "no". She and the other lady behind the counter immediately quizzed me on what I needed. When I told them a pillow insert, they knew that they had them. The one finished ringing me out, while the other ran upstairs (it's a two level store) to fetch my pillow. After being rung out, I stepped out of the way for social distancing and so other shoppers could be rung out. While I stood there, the one lady radioed the cashier and asked her how many inserts I needed. They indeed had the pillows. I responded, I just needed one. Before she could return with my pillow, another associate working stock noticed me standing there and came over to make sure I didn't need any type of assistance. I informed her that her co-workers were on it and taking care of me. When the associate returned with my pillow insert, it was perfect. It was exactly what I was looking for and needed. She then took me to a register and opened it up, so I did not have to get back in line to check-out. All of this was service beyond my expectations. To have this type of service is impressive, wither it is during a pandemic or not. I am a fan of Michales now. Sorry for the long review, just for a pillow insert, but I wanted to share the story and give them a good shout out. When: September 17, 2021 Why: In need of pillow insert.

    Becky S.

    I give this location a 0 The manager was very rude and argued about the door buster sign that was on the flowers. Out of all of the flowers I picked out, one was the only one that was not on sale. They put half of them to the side and said the were not apart of the sale. To say the least they just missed out on a pretty good sell since we put everything back a bought nothing. As long as this women is manager the store will not be ran with good customer service. Oh and also we had to wait in line while the employees were on their phones and the manager was chit chatting with them. FYI I gave one star so I could post.

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    5 months ago

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    7 months ago

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    9 years ago

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    2 years ago

    Great selection of crafts, decore, sewing, clean, friendly staff. I would recommend to everyone

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    5 years ago

    Michaels always has the best deals on craft products and picture frames. The story isn't anything fancy, but it gets the job done.

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    11 years ago

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    7 years ago

    Great store, but always smells TERRIBLE in the entry way and 1st floor.

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    13 years ago

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    Page 1 of 2

    Ask the Community - Michaels

    Review Highlights - Michaels

    This review is specifically for Linda in the framing department.

    Mentioned in 3 reviews

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    Sign of the Arrow - Darling Christmas item I just picked up!

    Sign of the Arrow

    4.4(5 reviews)
    2.4 mi
    $$$

    I have been coming here since I was about 5 years old since we lived in the area. I got to learn…read morehow to needlepoint and sew from their classes. I love how they are a non-profit so proceeds go to those in need. I've been making needlepoint keychains for years now for thoughtful handmade gifts. Very unique place for the crafters of the world. Fun place to learn new crafts and hobbies. Friendly staff always willing to help out.

    I've been here a few times with my girlfriend who does needlepoint. And has a loom…read more And I was in here years and years ago to get my daughter a Raggity Ann doll for her birthday. My daughter is now 27. The new store is larger, brighter and has much more merchandise. The new, expanded store is full of so many other things. Gifts, probably many for wedding gifts. Cheese, spread platters. Serving plates, bowls. Gorgeous stuff. Tervis glasses of many dimensions. MIZZOU stuff, KC stuff. Jewelry, baby gifts, baby clothes, beautiful picture frames, hand-woven rugs. Solmate socks (http://www.socklady.com/index.php), including those for children with an extra sock. Genius! An exceptional amount of Easter decorations which looked unique to me. So bright and cheery. I didn't mess around much in the yarn/thread/pattern area of the store, which is probably half of the store. But there's a lot of stuff there. My girlfriend brought in some embroideries she'd done for Christmas tree ornaments. You can do the needlework, and have them do the finishing. That was her mission. I think five people came to review and understand her request. To get it right. Because she's particular about what she wants. This isn't just a store. It's a philanthropic endeavor: http://www.signofthearrow.com/about-us/ Everyone who works there is a volunteer. Started in 1966, it's a community support organization from the St. Louis Alumnae Club of Pi Beta Phi. A great place to patronize.

    Michaels - artsandcrafts - Updated May 2026

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