This place is so full of puzzles that it took us about 45 minutes to select one! We looked at 5-6 rooms of puzzles; there were even more rooms of kid puzzles. Good variety of sizes and artwork styles. The stock was spaced out well; I didn't feel crowded between the rows of shelves. They ship across the country. I wonder if that's how most of their business happens. read more

Puzzle Warehouse - Parking - Hobby Shops Near Me - St. Louis, Missouri

We've driven passed 1000,000,000,000 times over the years and I've always wanted to stop in, but never have. It's the middle of summer and my kids are glued to their phones. I was trying to think of different indoor activities to stimulate their brains. Puzzles!! My mom is in her 70s and really enjoys a good puzzle so I took her and the kiddos with me. It's very visible from Highway 44. Standalone building with lots of parking. We walked in and my mom screamed. She was so excited. They've got a puzzle for everyone! Small puzzles, large puzzles, easy puzzles, hard puzzles, small pieces, large pieces, so many to pick from. I feel like the price point was comparable to purchasing them off Amazon. The lady working was very sweet and knowledgeable. We will definitely be back to get more! read more

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The parking lot has several handicapped places right by the door. I admit to being a bit overwhelmed when I entered the store. There are multiple smaller rooms, including a special one for kids. The main room is alphabetized, although it still seemed like there is no rhyme or reason to the organization. I would have asked for help, but there were lots of people milling about. There were lots of shelves with the puzzles neatly displayed, so its easy to see whats available. I loved seeing all of the framed puzzles hanging, which made me eager to find one I wanted on one of my walls! They had on display a selection of accessories for rolling up a puzzle to move, right by the registers. I thought each puzzle was reasonably priced, good for gifting, hobbies, or hanging in your home! I even saw card games and books in the front as well. I will be back and ask for help to find what I am looking for, and to spend an afternoon to look at everything they have to offer! read more

Working on jigsaw puzzles is a hobby of mine. This store doesn't disappoints. The staff are friendly and helpful. The store was clean and the puzzles were organized and neat. Prices vary, with some puzzles on sale. I purchased one puzzle for $23.99. I can't wait to finish it and return to Puzzle Warehouse. read more

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I have been purchasing puzzles from Puzzle Warehouse for a couple of years now, usually 3-4 puzzles of 1500 pieces per order and always had a great experience. Never a piece missing, always ordering brands I know I like (low dust), and the shipping is always quick. I have yet to have to interface with their customer service as I have never had any issues. I love their inventory and find their regular publishing of coupons a great way to wrangle up puzzles which I use to decompress. read more

I have purchased items from the Puzzle Warehouse online. They have a fabulous selection of puzzles & games but what separates them from the rest is the shipping and customer service! I always check their inventory first! Chances are there will be a promotion to jump on and you won't believe how fast they get your order out! What are you waiting for? read more

I ordered on line and they texted me a code for 20% off my first order. I copy/pasted the code at checkout and lo and behold it was invalid. They then emailed me a code for 10% off. Really?! I do not do business with shady companies like this. Needless to say I will not complete the order. read more

This place rocks!! I have never been to a store completely dedicated to puzzles before but it was super awesome. As a puzzle lover, i was so amazed and impressed with the selection of puzzles and they seem to frequently have sales running - this time it was buy 2 get 1 free!! I saw so many different types of puzzles that i'd never seen before and really enjoyed looking at all the options and seeing the different designs. The woman at the counter was very friendly and accommodating, greeted us immediately and told us about the sales! They have everything organized really well which I appreciate and its easy to see all the different ones and find exactly what you're looking for! They have most things categorized by brand or piece count, my one complaint is that i wish they had as many options for 300-500 piece puzzles as they did for larger puzzles! (Most were 1000 pieces) They had multiple rooms full of puzzles and even had some board games and a clearance section! (I got a puzzle for $3 off on clearance just because the box was dented!) If you like puzzles or know anyone who does, this place is a MUST!! They even have a rewards program! read more

Puzzle Warehouse - Hobby Shops Near Me - St. Louis, Missouri

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Prices are great and customer service is above and beyond! I've never been there but I've ordered multiple times onlline. Great service......they really care! read more

I've never been to this store in person. BUT I can say their service online is fantastic! I've placed several orders with Puzzle Warehouse (jigsaw puzzling is an addiction, for real), and my orders were always shipped super fast -- one time, an order shipped about two hours after placing it! They have a TON of brands and images to choose from. I recommend trying out Clementoni, Trefl, and Piatnik if you haven't yet. Their customer service team has always been responsive and helpful as well. One time, I received a Piatnik puzzle with at least 11 duplicate pieces. I sent the photos to Puzzle Warehouse, and they apologized and immediately shipped a replacement puzzle. Note that if you're missing pieces in your puzzle or if you have duplicate pieces, that's the fault of the puzzle manufacturer. Puzzle Warehouse is just a retailer (middle man/woman/entity, if you will) to help us customers more easily get our hands on puzzles. Anyway, I love PW. They're pretty darned awesome. read more

Large selection, but the customer service was pretty lacking. I walked around the store a solid 10 minutes before my presence was even acknowledged, though I will say when I approached an employee for assistance, they answered in a friendly manner. There were a ton of popular puzzle brands that were offered, and I thought it was cool that they had a sizeable discount / sale area for puzzles (I believe most were used or returned). While not a large section, they also did have an area for African-American based puzzles, but no other ethnic group was really offered. They did have sales for certain regular priced puzzles, and the puzzles are sorted well throughout the store (primarily by brand). All in all, I didn't find it to be worth a drive from out of town to visit, but I do wish we had a similar store in my city. read more

Puzzle Warehouse - Hobby Shops Near Me - St. Louis, Missouri

Calling ALL puzzle lovers and peeps spending more time indoors during the winter!! PW has a puzzle or two just for you. Large piece, 3D, wooden, metal, tiny piece, less pieces, way-too-many pieces (several thousand lol), movie icons, sport stadiums, paintings and seasonal. I'm convinced you'll find a puzzle you love! I've been puzzling since I was very young. I personally don't bother with less than 1,000 pieces, but always have a few fewer piece puzzles so others can puzzle with me and not go crazy or loose interest. PW has several 1,000 piece puzzles! Don't usually spend more than $12 for a puzzle, because I can assemble very quickly. I typically shop at big chain stores. The 3 puzzles I purchased at PW ranged from $16.99-20.99. I was on a date so it seemed like the perfect time to share a superb experience and to shop local! Picked up some puzzle sorting trays that are stackable and work very well! I'll be back Puzzle Warehouse! read more

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A local company that serves the nation via their website. Who knew there could be so many puzzles. The variety and selection was mind blowing. My reason for shopping here wasn't for a puzzle, it was for a Christmas Trivia game. My cousin and I wanted to add some fun to the, "Rob your Neighbor" gift exchange at the Christmas gathering. They had a clever little deck of Christmas Trivia Cards that did just the trick. We had so much fun reading the questions, that we continued after the gift exchange was over. Will I return? - When I need a gift for a puzzle fan. When: December 20, 2017 Why: Trivia Game read more

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I've ordered many times online, and finally got to visit in person while visiting STL. Loved the store! It's nicer than I imagined it would be. The staff were knowledgeable and fun. Dogs are welcome (they even asked if they could offer a treat). This is important if you are visiting in the middle of the summer. You get to spend a lot more time in the store if you don't have to leave the car running for the dog. This is a mandatory stop if you love puzzles and are in St Louis. And if you're not, order online. They are great. I think that the bad reviews are centered around COVID orders, when all of a sudden everyone wanted puzzles and this may have taken them by surprise. read more

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Awesome shop with plenty of puzzle options around. They also sell items to keep the puzzles organized and trays for the pieces. The staff is really helpful and there is a rewards program. read more

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I was always very happy with Puzzle Warehouse until they started selling political puzzles. We already have to look and hear of division in our country everyday and now even when choosing our puzzles. They apparently are more concerned about profit than the conflicts that are dividing this country. Politics belongs at the voting booth not in our simple joys and pleasures. Enough already! So disappointed! read more

I have placed several orders from Puzzle Warehouse and have generally been satisfied until one of the puzzles had pieces that were about half the size of most puzzles. When I contacted the company I learned that it could not be returned because I had opened the box. There was no way to know the size of the pieces without opening it. Additionally, their prices are very high - much higher than any retail store that sells puzzles. I will use my hard earned dollars elsewhere. read more

Puzzles and more puzzles! Around Christmas, we wanted to get the children something different so we drove here to check out the options. We had hoped to find something that will challenege their young minds! And we did. Also, we ended up with some for ourselves. This is a large warehouse. I'm talking shelves upon shelves of puzzles. 2D, 3D, crystal 3D, Harry Potter, LOTR, gaming and other themed puzzles... Whatever tickles your fancy! There are also some built and placed on the walls all over the warehouse. Very fascinating! There was one person working when we came in. She was very helpful and nic. The store is organized neatly, kept clean, and they even have a section for the puzzles on sale. A very neat place to visit for sure. So, if you are into puzzles you need to check this place out! We've just completed a 3D puzzle of The Burrow from Harry Potter and now I'm ready for more! read more

If you like puzzles even a little bit, you will love this place! Truly an amazing selection of all shapes, sizes, and themes. We spent an hour in there just walking around and looking at all of the options. We ended up leaving with three puzzles, but could have easily walked away with more. Prices were average, not particularly cheap, and not overpriced. The staff did seem a little frazzled, possibly because of holidays or because of their new POS system, but they were still incredibly friendly. I will definitely be back for more puzzles! read more

misleading company. do not use this company. you will get continuous marketing emails even when not agreeing to. you cannot unsubscribe on their website which is against FTC law. website must have an easily identifiable and functional unsubscribe button. read more

Puzzle Warehouse has the biggest collection of jigsaw puzzles I've ever seen. We were greeted warmly and turned loose to wander among the many many shelves filled with puzzles. They were arranged by 500 piece, 1,000 piece and 1,500 piece. There were puzzles with large pieces, round and 3-D puzzles and many different manufacturers to choose from. There was also an entire room devoted to children which contained a great variety of different selections for all age groups. I highly recommend a trip to Puzzle Warehouse if you like puzzles! read more

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WOW! We hadn't made/completed a jigsaw puzzle for years, not since our son was in first grade and he and I completed a puzzle of Machu Pichu. Recently a co-worker laid out puzzles, and encourage us all to add "one piece a day" to get us to look at problems differently, and as a team. Initially I wasn't sure what to think about puzzles in the office then I started adding pieces and then I couldn't stop adding pieces. : ) I soon remembered seeing Puzzle Warehouse on drives along I-44 and went to their website and found several interesting ones. This past Sunday our daughter and I visited and were soooooo impressed. The variety of jigsaw puzzles is quite varied, from art to photos to places around the world. They have "flat puzzles" and they have 3D puzzles of buildings and Harry Potter's steam train. And they have other puzzles... "physical logic puzzles" (my term) like the ones you find at Cracker Barrell... and the ones here are impressive and challenging. And they have sheets to encourage you how to think to complete them, without giving away the answer. Examples include trying to get eight cylindrical pieces of wood into a box... seven fit just fine but there must be only one way to get hat eighth piece in there and we couldn't quite figure out how they all fit. Audrey was working when we visited and she was quite helpful finding a specific puzzle for us... it turned out that this solar system puzzle was located at their Fenton warehouse, so we paid there in Webster/Kirkwood/Oakland and then visited the warehouse. At the warehouse, you can see from the doorway inside the warehouse... shelves filled high and wide with puzzles... no wonder they are the world's largest warehouse. So we're making two of the puzzles at home now and have a couple more "in the queue" for after the first ones are completed. Thank you, Puzzle Warehouse! read more

I'm leaving only 1 star because I am unable to leave no stars. I wish I had read all the negative reviews before I spend nearly $100 on 5 puzzles I ordered from PW. Of the 5 puzzles, one was missing pieces and another was both missing pieces and included pieces that had nothing to do with that puzzle. Following comments from others, I'm not even going to bother contacting PW. DON'T ORDER FROM PUZZLE WAREHOUSE! read more

Unfortunately my story is just like everyone's else most recent posts. I ordered 4-13-20 several puzzles was told back ordered it's been 15 days no new status and I emailed twice no response. I ordered enough to get free shipping. I'm going to try to cancel. I just called the 1800 number the message says due to coronavirus we had to close our call center. Wish me luck. ***&UPDATE**** I was able to cancel no problems. I have to say if u r still looking for puzzles chk out white mountain puzzle. I ordered one 3 days ago and is already being shipped. I mistakenly found puzzle warehouse thinking it was white mountain puzzle. read more

I have ordered two puzzles so far and have spoke with the company over the phone. They are so helpful and friendly. I could go to a store and purchase the puzzles I want but I would rather give this company my business. The quality of the puzzles are surperv and look beautiful! Could not be happier. They ship quickly. Will keep buying from them. read more

Wide selection and spectacular customer service. Received an order of 5 puzzles that had been damaged in shipment. Puzzle Warehouse's Carolyn R took my call and immediately took ownership of the issue. I posted the pictures of the damages and she had the replacements packed and shipped out by COB the very next day! Totally impressed with how they care. read more

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If I could, I would give 0 starts. They offer a puzzle rollup which is so you can put together a puzzle and roll it up anytime. It just arrived and it's junk. Cheap felt that because it was folded over and over, I had big creases. But that's not even the worst part. Because it's cheap felt, you cant even put the puzzle together with it and if you did, it would rollup anyway because it's so very cheap. Just a huge square of cheap felt. They wouldn't let me return it either because it was opened. How else would I have known it was so poorly done? See photo.....don't fall for it. Shame on them. read more

Puzzle Warehouse - Hobby Shops Near Me - St. Louis, Missouri

Great place to find puzzles of every size, shape and color. They also sell puzzle accessories and other games. Everting is fairly priced and the staff are very knowledgeable about their products. The puzzles are durable and hold up well even in my Middle School Classroom. Puzzle Warehouse is a little hard to find, kind of tucked in along highway 44 in Webster. GPS took us right to it! Great place for unique games, puzzles, accessories and gifts. read more

These guys are amazing! I actually had a problem where FedEx delivered the product somewhere other than my home (evidenced by a delivery photo). Puzzle Warehouse customer service rep, Lisa H., took charge and got the order replicated and on its way to me with ZERO hassle. Great job to Lisa and her owners/managers who empower employees to do the right thing. Great job!! This is the kind of place you want to do business. Thank you! read more

WOW! I love jigsaw puzzles but I had no idea there were so many different brands and types of puzzles and this store had them all! My mother and I were in town to do some Christmas shopping and we are usually a seeker of puzzle and game stores. So when I found this one I knew we had to go. It is kind of weird to get to and doesn't look very appealing from the outside. (Although it was dark and gloomy the night we went.). We arrived and walked in and there were so many wonderful puzzles! They had many different brands including Springbok which is my favorite and many that I have never heard of before. They had and entire aisle dedicated to Christmas puzzles as well. We spent about an hour in the store and it was so hard to just choose on or two puzzles. There was also a selection of games and other puzzle such as Japanese puzzle boxes. If your looking for a jigsaw puzzle this is the place to go! read more

Puzzle Warehouse - The puzzle I bought from the store. - Hobby Shops Near Me - St. Louis, Missouri

I was driving home from an appointment when I passed this place. I was curious and decided to stop in for a moment. They have a huge selection of puzzles with many different sizes and many different designs. All the employees were really nice and knowledgeable. We have came here to buy puzzles for ourselves and also for other people as gifts. It feels so nice to support a local place rather than buying puzzles online. Normally after a visit I come home with a stack full of puzzles in my arms that I will complete soon. If you're looking to get interested in puzzles but have never really seen one that has sparked your puzzle love, if you come here I bet you'll find one that you love, in a great size. It's truly a warehouse, like a Puzzle Costco! They have shelves and shelves of puzzles! Definitely worth a stop! read more

This was my first time going there alone. Very lovely space with big aisles and lighting. They do a super good job shelving their puzzles for you to easily browse by type, name, and size. The worker today was Lauren and she was amazingly friendly. Her energy from greeting you when you walk in to walking around and asking patrons if they need assistance was excellent. Specifically, I was looking for puzzle glue and I just grabbed the most convenient looking glue with an applicator, but she was able to recommend a different brand that she's used it before and told me how it'd even work! read more

I ordered a puzzle for a family member that was in an isolated area and alone. She had recently lost her husband and I was very concerned about her. I requested that they expedite the delivery and it she received it in only a few days. I am extremely grateful for the quick response and delivery. I would definitely order from Puzzle Warehouse again. Thank you!! read more

I ordered two puzzles from the Puzzle Warehouse. They really have beautiful pictures on them and the color is very deep. They were also sent earlier than I thought which is a plus. I think my only disappointment is that not just a few of the pieces but many of the pieces were not cut all the way through. I could not take them apart or else then you rip the puzzle piece. So my first inclination may not be to purchase there again. But because the second puzzle is a gift and wrapped, I will wait till it is opened to see if I do. More to follow. Dowdle - Hometown Christmas, 1000 PID: 62495 / Item No: 10128DFA / Mfg Item No: 10128 read more

Worst customer service I have ever encountered. They sent me the wrong order. Their only concern is me getting their puzzles back to them. No concern at all about them getting my correct order to me. Had to send pictures, wait for return shipping label and go to fed ex to return package. Now I have to wait for them to receive it before they will mail my stuff to me. Never once apologized. Manager refused to me. Terrible experience. read more

Not sure why people are so...upset at a puzzle store haha. If youre a cool, normal person looking for puzzles, theyve got them! My first time coming here and was super impressed! Well organized, encouraged COVID safe measures, and a kind cashier. You can even buy a 40,000 piece puzzle OMG. Excited to return. read more

Omg my kids and I LOVE this place. Okay, I probably love it the most. ;) Such a huge selection--something for everyone here whether you want a Virgin Mary puzzle or a dollhouse scene full of strange stuffed squirrels. It is impossible for me to walk out of this place without a stack of puzzles. Friendly staff, too! A STL gem. read more

Same experience as others. Placed a large order on-line and the website stated that everything I ordered was in stock. Created an account, put in all credit card info and finalized my purchase. First I received an email detailing my order and then I immediately received another email stating that they had charged my account but that all items were on back order with no estimate for shipping. Again, why does your website state that things are in stock when they clearly are not? What a waste of my time! read more

Worst company ever and terrible customer service. I paid $50 for two puzzles to be shipped to my elderly parents. They never received them. When I contacted this company after a few weeks, they told me to call UPS and the post office myself to see if they knew where it was. I will never use this company again. read more

I ordered my puzzle on April 12th. Website said it was available, which is why I ordered. Later got an email that said that their website was messed up, and they didn't actually have the puzzle and it would be 6 weeks or so. I was annoyed, but thought whatever, I can wait. I sent some emails for follow up, and never got a response. Today, June 30th, I followed up. They told me it would be another month before they got it in from their manufacturer. So, basically 6 months to get a puzzle. I cancelled. Customer support was nice, and handled the issue, but this company is clearly incompetent. I would go somewhere else. read more