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    Michael T Carrow, DMD

    5.0 (1 review)

    Services - Michael T Carrow, DMD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    11 years ago

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    Aspen Dental - Alton, IL

    Aspen Dental - Alton, IL

    1.8(25 reviews)
    0.6 mi

    My honest review! Outstanding service from start with (Haley), the Assistant with (Annie), the…read moreHygienist (Kerri), Consult (Bri) and of course Doctor Kleinschmit. Everyone was Professional, kind, caring, motivated, knowledgeable and very friendly. I was treated with respect and the crown that come off, was taken care of the very next morning. I have made this place my permanent dental office. Dr. K,, (has many call her), is so good at making things easy to understand and very little pain is involved. Pease, thank each and every one in the Aspen Dental Alton office.

    I went to Aspen Dental after losing a filling because my regular dentist was out of town. They…read moreadvertise same-day appointments, so I hoped to get it fixed quickly. Instead, they did imaging and told me they wouldn't replace my filling unless I first paid over $3,000 for a deep cleaning along my gum line. The office manager claimed it would be "unethical" to fix the tooth because bacteria might get into the filling -- something my actual dentist later confirmed was simply not true. I also tried to contact the Regional Manager, Nicole N., after she sent an automated email asking about my visit. I replied three times but never got any follow-up at all. To top it off, weeks later I received a bill for $163 -- just so they could tell me they wouldn't help me. Very disappointed in this practice's priorities and lack of responsiveness. Would not recommend.

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    Aspen Dental - Alton, IL
    Aspen Dental - Alton, IL
    Aspen Dental - Alton, IL

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    College Avenue Family Dentistry

    College Avenue Family Dentistry

    2.3(6 reviews)
    1.3 mi

    Read the reviews ! Most of them are similar bad experiences with this dental office. I was…read morejerked around by the office with one canceled appointment after another and with disinformation about their procedure to take care of my dental issue. The process was laid out for me during the first visit but it seemed to change as time went by and appointments were re-scheduled one after another. It got to the point where I started to realized that what they had promised to me would occur simply couldnt due to time and their mis-information given to me! When I called and brought these issues to them they accused me of mis-understanding what they had originally told me. I CAN TELL YOU NOW THAT I DID NOT MIS-UNDERSTAND ANYTHING. THEY TOLD ME ONE THING AND THEN THINGS SIMPLY STARTED CHANGING DUE TO THEM, NOT ME! The office gal told me that they sometimes speak in 'dental lingo' and that is why I mis-understood. YEAH, RIGHT! NO deary, what I was told in that first appointment was NOT spoken in 'dental lingo' and I am not stupid as YOU are trying to make me out to be. PLEASE! I might also ad that she was VERY rude on the phone that day. I had already paid them some money which I wish I had not done so I canceled any further appointments with them and requested my money be given back to me which it was 4 weeks later, thank God!!! IF YOU ARE LOOKING FOR A GOOD RELIABLE DENTAL TEAM . . LET ME WARN YOU . . THIS IS NOT IT!!

    First and foremost, unbelievable! I have been waiting over 3 months for my appointment., and they…read morecanceled it on me. I spoke with Taylor she said that they called me and left a voicemail. I didn't get the voicemail.Just a missed call. I worked until 7pm that day so I couldn't confirm. I received no texts. Since I didn't confirm the appointment they canceled my appointment. They called me on a Friday, and I work Monday through Friday. The confirmation is when I booked the appointment. The best part was she wanted to rebook the appointment but it was for March. A month more I would have to wait. I wish I could give a negative star review. No way this is the right way to run a business

    Michael T Carrow, DMD - generaldentistry - Updated May 2026

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