Nobody ever answers the phone. I received a text message that they "will call you back as soon as…read morepossible ". Never received a call. Called again received the same text " will call you back as soon as possible" Never received a call. Finally called and left a voicemail and did receive a phone call. When I went to reschedule my appointment for cleaning was told I could get in today at 1pm or 5 months later in September. Nothing in between. I prepaid for services, biggest mistake I ever made. Also quoted dental work at a cost of 2 1/2 times the cost I was quoted from a dentist a year earlier. I hope dental cost aren't rising that quickly. I will go anywhere but here. I haven't had any interaction with Dr. Moody, he may be a great dentist but his practice leaves a lot to be desired.

My first visit to Edwardsville Family Dentistry was this year on 1/30 . I can't be happier with the…read moreexperience . From the minute I entered the foyer , I was treated very professionally and very kindly by all involved with my care . I had had my teeth cleaned and x-rayed . I'm going back next month for some work . I know that I'll be well taken care of here .

The dental procedure itself was fine, nothing remarkable. Parking was easy, and while the staff was…read morepolite enough, the real issues began once it came to billing and payments. I couldn't afford to pay the full $1,369 upfront for a root canal (even with insurance), so I applied for the Synchrony Bank CareCredit program. I was approved on the spot in the office for more than the procedure cost, and--trusting the front desk staff's recommendation--I went ahead with it. What I didn't realize at the time was that Synchrony automatically enrolls you in "card protection services" through the application. This added an extra $44 a month on top of potential interest charges. I set up the minimum payment on autopay through the app and thought I was fine, but a year later out of the blue I was notified that my credit limit had been lowered--leaving me now over the limit. Because of the recurring charge, my minimum payment no longer even covered the balance, which put me in a really tough situation. While this may not be the fault of the dental staff (I am unsure of the office's relationship with CareCredit) directly, I strongly caution anyone considering CareCredit. I was able to contact CareCredit and get a refund for the card payment services but the damage had been done and no real explanation was given for lowering the credit limit. If you have any other option, I recommend avoiding this program unless it's an absolute emergency.

Hands down, the best dental service we've ever had! The office staff is phenomenal! The dental work…read moreis top notch too!

Can't say enough about this office. They are incredibly warm, professional, and genuinely caring…read more The office is beautiful, clean, comfortable, and inviting. They are very passionate about their patients overall health, not just teeth. The entire experience is wonderful and the level of care and attention to detail in unmatched in the area. I would recommend them to anyone looking for a new dental home where you feel truly taken care of.

I had a dental emergency, I had gone to several other dentists to try to get my tooth fixed to no…read moreavail. Dr. Kosten was the only dentist that actually listened to me and was able to get my issue fixed the same day! I was actually in tears when I left. I had been so stressed out about my tooth and now it was fixed! She is phenomenal!

I just want to give a huge shout out to Sunset Hills Family Dental, Dr Williams & his whole…read morefreaking staff! I walked in with infections from just poor dental hygiene as a kid letting it go into my teens, as an adult now i wasnt sure what to do , i needed several extractions and i was to the point of wanting dentures and probably was going to end up getting them, he helped me with my smile and we are still on road ahead of us with my full smile and getting my teeth to complete health. But let me just say he has completely changed the trajectory of how i look and feel about myself, but how also others see me and i couldn't be more thankful. i also have severe anxiety and dentist were never my thing but he and his ENTIRE STAFF! is amazing , sweet, reassuring they make sure you are comfortable! This isnt only a shout out this is a huge thank you Sunset Hills

There careful with me knowing I have sensitive teeth. There the only place around that allows me to…read morehave and use nitrate which I why I go to them.

I love going to see my dentist, Dr. Zambaldi . He is probably the best dentist I have been to. Dr…read more Zambaldi's staff are also great! They are very welcoming and helpful. A visit to Dr. Zambaldi's office has always been a pleasant experience. I feel that I am constantly in great care. I highly recommend Dr. Zambaldi for your dental needs!

I had a tooth that needed to be extracted. My dentist was not…read moreable to extract the tooth and recommended Dr Dondanville. He was so gentle in pulling the tooth, I didn't even know it was complete until he told me. I highly recommend Dr Dondanville and his staff.

Dentist and staff are all knowledgeable & friendly. They provide quality care, accept your…read moreinsurance and genuinely care about your mouth health. A great place to go.

I had a tooth extracted yesterday. The staff made sure I was comfortable the whole time. They do…read morenot rush you through and you can tell that they really care for their patients. They let you know well in advance of what your bill will be, with no surprises. Very professional and friendly. Dr. Taylor is very assuring and wants to make sure all your questions are answered before you leave. Aftercare was well explained. Dr Taylor and the whole staff are exceptional. I would recommend Signature Family Dental to all who need any type of dental services. A+

I used Signature Family Dental once. I would have given them 5 stars as the people and work done…read morewas superb. However, they advised me via their text message system, that they "VERIFIED" my dental insurance and that my Copay was $72 (see pic). This was for x-rays, cleaning, and checkup. After paying the copay, I received an additional unplanned follow up bill because they didn't actually verify the cost with the insurance as their text stated. Because they did actually "verify", I am now out an addition cost (see bill pic). I did speak with the staff, and they reduced it by about $40 however the rest could not be resolved, and I am forced to pay. Had they verified and provided the correct cost initially; I would have selected a different Dentist that was in network. If you want good dental care Signature Family Dental is a great choice, just don't trust what they tell your cost will be because they may change it after the fact. Attached is copy of Text they sent and follow on bill as proof.

I have been one of Dr. Clare's patients for years. She is so gentle and has great bedside manner…read more She really cares for her patients. I've had a long dental history and Dr. Clare always gives the best advice and recommendations. I never feel like she's "selling me" on a service. I recently had an emergency situation with a recently filled cavity and she got me in on the schedule by the next business day. If you are looking for a dentist that is great with children and adults, look no further! As someone with dental anxiety, shes such a great doctor to have.