Quality/Quantity - Found a great dress for my daughter and Cesar shared the exact one but in a different color for half off!! Too bad both dresses had issues, so my daughter ended up canceling the order. We will stop by your location in Fashion Island tomorrow to see if the one they have there is in better shape. Sorry, we did not take pictures of the dress. But it can be worn front and back, cool! Atmosphere - Small, but organized location. In the Caesar Forum; one of my daughter's (and wife's) favorite shopping malls. Service - 6 stars, both Cesar and Rosie (management) were perfect. So friendly, engaging and supportive. My wife is a regular customer. They used to give her and me champagne while she shops. I do not know if they still do that now, nor did I ask. Price - $150, inexpensive for this dress. Again, too bad they were both slightly damaged. Wish us luck tomorrow. Owner Comment - Congrats on your success since 1981 and at this location in 2009...? read more

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Jose is awesome! i was having problems picking out a gift for my mom. He showed me options and told me about each product. He really knows his stuff!. Left $1500 poorer but my mom will surely be happy. Thank you. Excellent customer service! read more

It's Michael Kors, enough said. LOVEEEEEEEE this store. Buy something everytime I walk in.. Make sure you look at their watches in the case by the register. read more

Michael Kors - Accessories Near Me - Las Vegas, Nevada

I'm usually a kid in a candy store every time I shop at any MK store! But my dreams usually get immediately crushed every time when they're out of a size 7 in the ONE shoe I need to have! Or sold out in every bag I wanna get, then try to convince me to buy it in white. (Never making that mistake again! Haha) or when the annoying sales associate hovers over you like you're Beyonce. but this MK location was impeccable!!! I first walked in to get my new Michael Kors watch sized that I had gotten as a gift the day before. The staff was very friendly and super helpful! The layout of the store was amazing, organized and clean. Once I was in there, I decided to get a new bag. Although I was very indecisive, the sales associates did their best to try to help and show me as many options as possible. These girls were great! After hearing their own opinions and advice on the 3 bags I was torn apart I ended up choosing a large black and gold studs brief case tote. Such a beautiful and convenient bag! The price was marked at $428 but ended up having a 25% off sale and brought it down to $321. (I'm surprised I didn't get 2) Over all, this location is clean, busy, friendly and helpful! read more

Michael Kors - Accessories Near Me - Las Vegas, Nevada

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Horrible Store Manager and service - would not let my husband pick up something for me (when we have the same last name) did not offer any kind of help - fix your pick up ordering or don't do it! Will never buy anything Michael kors. Even called customer service and they were no help. read more

Excellant service, great bags. Love the quality of this product, the craftmanship is obvious, and styles are current. Provide an email address and get notices for special events and pricing discounts. Staff friendly and very supportive, didn't feel pressured. read more

Store manager had a horrible attitude. Went in for return/exchange and she did the bare minimum to help me with my situation. The person who greeted me at the door had much better customer service than her. read more

We came here to buy a watch but they didn't have the same one which I had seen at Nordstrom. I ended up finding another one that I liked but the new sales guy who was working there decided to tell me how tacky the other one would have been and how much better the one I bought is. This made me feel pretty uncomfortable because he was being rather pushy to purchase his product. He then tells his manager that I need to get my watch fitted so I give her my right wrist. She says "I need your wrist little girl" and I shove it closer to her face and she says "oh, okay. This is worn as a bracelet watch" and walks away. After a couple of minutes, my sales guy comes back and as I expected, the watch was one link too big because I didn't want to wear my gigantic men's watch as a bracelet, so I had to ask him to remove another link. When I was checking out, there was a really nice guy at the register and I just wish that he was my sales person this entire time because those two people ruined my experience. They made me feel like they were doing me a favor by helping me buy a $300 watch. Will not ever return. read more

I am really surprised this location has so many glowing reviews! I came here while I was on vacation shopping for possibly a handbag and maybe a wallet. The salesgirl that helped me Christina was GREAT. She was not pushy, just really helpful. The problem arose when within 2 seconds of her walking away from me I felt like the vultures were circling around me and this was every time she left my side. The saleswomen were all nice, but I swear I was asked more than 20 times if I wanted to try something on, "that looks amazing on you" or what I was shopping for. The someone would whisper "Christina" and they would all scatter, knowing I was already giving my sales commission to someone else. This particular weekend was "black friday" weekend, so hopefully thats why they had so many people working, and were so busy. With all that said, I got two great items and I love them both. An amazing handbag and a leather jacket. I am so glad I was being helped by Christina. She went above and beyond to have a new purse brought from another location, since they were out of the one I wanted. This located is really well organized and they have shoes, bags, clothing, lots of wallets, and jewelry. Its convenient if you are headed to the Forum, just pick one person you want to shop with and stick with them. read more

I was in town visiting and decided to do shopping, I dont always have the best service when Michael Kors, this time was completely different. From the moment a friend and I entered the store we were greeted. Gloria, the woman that was helping us, was absolutely wonderful. She was super helpful and friendly. Thank you so much Gloria for all of your help today! read more

Although I own a few pieces of MKs, they were likely obtained at Marshall's or Ross, possibly Macy's. This store stocks the latest designs and also accessories. I didn't find anything I liked enough to try on. The prices were average for his line outside of a discount retailer, and there was a sale section of shoes. The staff was available and there were quite a few of them. read more

It is very dangerous to come here with the wifey! 1. Ambiance - Awesome and very friendly. Can be extremely busy at times and they do a great job to juggle you and the other guests. 2. Service - We received first rate service and attention. Can't ask for anything better. 3. Prices - Ouch. they did have a sale section though. This place is fun, nice stuff, quality stuff and if you been saving for like a year, a great place to spend some do re me for the wifey! GK says, check it out. read more

Not my first visit, but by far the best! I wish I could remember the girls name who helped us because she was better than great! Extremely helpful without being pushy in the least! Add to that tasty champagne and a bottle of cold water to go! I will certainly be back to this location next trip to vegas! :) OH! And.,.,..their sale prices are awesome! They had a cute pair of black shoes for $81....in Dillard's they are $135!!!! read more

I don't go places that don't treat me 100%, just purchased my second bag here and I am so happy with the service I received. Obviously Michael kors bags are gorgeous, their selection rocked, as for prices they are pretty straight across the board, I did some pre gaming online to see which style I wanted. Ended up with exactly what I wanted from this store. Will be back in the fall ;0) read more

This Michael Kors is inside The Forum Shops--in Caesars Palace. Great service, showroom quality. I was told that this particular location specializes in women's apparel. A nearby Michael Kors is for men's--inside the Palazzo (Venetian), I believe. read more

I am addicted to Michael Kors. So this past weekend while visiting Vegas, I decided to introduce my girlfriend to the wonderful world of all things Michael Kors. I LOVE how everything is displayed so meticulously in all the stores but this one in particular had good vibes about it. the sales associates (two of the ladies to be exact), were SO helpful, nice, not pushy at all, and even offered us champagne while we shopped. they were very knowledgeable about all of their products without sounding rehearsed. I could tell my girlfriend was impressed. then she found the purse that she loved. it was like watching a movie. it was perfect. the sales associates let her take her time with the purse and I could tell that she was not going home without it. then she decided why stop there I may as well get a wallet! she loves the color mustard but we didnt find any out on the store floor. I asked one of the helpful ladies and she found the CUTEST wallet in mustard for us. SOLD! we could have just wandered around and maybe eventually gotten the purse when we got back to SF. but these two associates really made the experience that much greater. I really wish I remembered their names but I can tell you they both worked on Sunday 9/23 around 1PM, one was petite and wearing a black dress the other was taller wearing a floral summer dress and awesome heels, so if you guys see this, tell your managers I am talking about YOU. thank you so much for making my girlfriend's first Michael Kors experience an amazing one. and thanks for the all the champagne ;) read more

I'm convinced that the Michael Kors store in The Shoppes At The Palazzo and the one in the Forum Shops are having some sort of customer service contest. Seriously. Here's why: I thought I had experienced amazing customer service last October when I was shopping at the Palazzo location (see my other Michael Kors store review, if these things matter to you....). Fast forward to May 2009. There I was, at the Forum Shops, a progressive royal FLAMING AWAY in my wallet. I look up, almost drop my martini..... there it was, ANOTHER MICHAEL KORS STORE. Dilemma! Do I go back to Palazzo, where the customer service was second to none? The sure thing?? Or do I chance it?! Big Jeff made the decision for me, suggesting we could hit the other store later if I didn't find what I wanted in this one. Very pragmatic of him, I must say. Or maybe he was slightly less inebriated. Whatever, in we go. Glowing like the Griswold Family Christmas Tree (angel chorus and all) is my new bag. I point it out to the lovely Melanie, who bags up one from the back, I part with some of (ok, most of) the aforementioned progressive royal, and away we go. Back in NY, I unpack and open the bag. Flaw in the leather, right in the front. YIKES! MY NEW MICHAEL! One phone call - one - and a call tag is sent, the offending bag is sent away and a new, perfect one arrives along with a note of apology from Melanie, for not thoroughly inspecting the bag before I left the store. This, folks, is customer service. Score: Palazzo Michael Kors: A+ Forum Shops Michael Kors: A+ Rematch: October 2009 read more

I'm an ex-worker for MK and I can say that I've visited the forum shoppes twice. First experience was amazing with a fine, petite Asian lady who accompanied me consistently and conversed with me on a personal basis. She was very kind and historical! It's been awhile so I had forgotten her name but is started with an S and was too long to remember lol. Anyways, Second experience: The worse I could have possibly imagined. They all looked at me as though they were judging me and degrading my physical appearance. They did not want to assist me in any way and yet I was still kind enough to help their UPT out. They did not respect my immediate family and gave us such a hard time. The manager for the hour or so was this slim, tall, Caucasian blonde and I believe her name was Amanda? I'm not too sure if I recalled it correctly but she was God awful. At first glance, she's a gem but deep inside, her customer service SUCKS! She's full of BULLSHIT when she told me I had to pay for everything UNDER my card and didn't allow my family to pay for their own products. South and North Premium Outlets never gave me a hard time nor my previous visit at the forum shoppes. I don't know what her problem was but they need to re-evaluate her behavior, attitude and service. I though Michael Kors was all about jet-setting and customer service? Psh, yeah right. I've never been so irritated til this day and it's been almost a month. Just thought I'd drop by to let future customers know. Such a terrible experience and I'll never shop there again if she's still around. P.S. They only got a one star because first experience was awesome, asides from that, second experience gets a 0/5. Sorry, not sorry. read more

Went in to MK to exchange a handbag/wallet set my thoughtful hubby had given me for Valentines. I knew via online that they did not have items I wanted to exchange for but Rick was very helpful in finding/exchanging said items and having them shipped to address of my choice so I did not have to go back to store. He was also very patient with my 20 minute credit card drama as a I tried to purchase an additional item. Thanks Rick! read more

Thanksgiving weekend... So my "beef" lies with this location's staff...my wife and I were walking close to the location when a fragrance in the area attracted us...there were only (2) stores that could supply this scent...so we gambled on the 1st store...Michael Kors. We asked the sales ladies if the fragrance that we smelled all the way out in the mall came from the store...it did. Long story short...I had asked the sales person to "write down" the name / bottle...so I could buy it away from my wife (Xmas gift)...the sales person started to look for a business card or something to write it down but quickly changed her mind and said that I could remember "signature." Well it's true that I remembered the name but the problem is that I've been looking everywhere (online) for Michael Kors "signature"...NO LUCK! It was as if if I didn't buy the product there at that very store...that I wasn't going to get it anywhere else...total product cock block! read more

I've come here on 2 separate occasions about a year apart, and both times have received excellent customer service. Both times, there were 2 bags I was trying to decide between, and the person helping me was very patient, even modeling the bags for me. The second time, I came in knowing exactly what I wanted to buy, but then I caught a glimpse of something even better and couldn't decide! I told the guy helping me that I wish I could buy both. He turned out to be one of the managers and offered me a 20% discount on the 2nd one if I got both. A great deal, but I still had to choose just one. Nevertheless, I have left this place so happy, not just because of the bags I bought, but because of the A+ customer service. read more

I would just like to share my experience with this store in particular. I was walking around Caesars palace enjoying my cocktail and all of a sudden my purse strap broke on my MK cross body bag! I panicked but realized there was the Michael kors stores nearby, I went in and I asked if they could help me. This lovely blonde young lady helped me right away. I did not get her name but I wish I would have! Long story short they were able to switch me bags no questions asked. They did not however have the exact bag I had so I picked the same style bag out with a different design. She offered first to send my bag in for repair and then have it mailed back to my house, but considering I needed a purse to walk the strip and have my things in I chose to switch. My day was saved and I couldn't have been more pleased! read more

I bought a Rea backpack for my wife couple of days ago and she love it sheano assisted and helped me all thru out the process he's so friendly and very helpful exceptional customer service in displayed this branch has a great selection ambience is great I'll be back again.... read more

I recently had an issue with an MK purse that I purchaed on July 4, 2011. The clasp that opens and closed the bag sheared off. I was devastated. Not to mention that a four month old bag was useless but I was out quite a bit of money. I was upset because when you pay goo money for a bag you expect that it will be of quality and last. I went back to my credit card records to get a copy of the receipt, and I called the MK store in the Forum Shops (where I bought the purse). I talked to two sales ladies on two different days and was getting frustrated until I spoke with the Manager of the store - Jennifer Villanueava. We resolved the issue and she replaced the purse, even covering shipping of the old one back and the new one to me. The purse I purchased was not available so I got a different style - and we resolved the difference in the price to my satisfaction. She was very friendly, and when I questioned something she went to her district manager and got an answer and solved the problem. It took a little time and patience to get to the right person - it seemed as if the sales ladies, although nice, were not problem solvers - butit was worth it. I want to thank Jennifer for her assistance and look forward to another visit and purchase in the near future. read more

I am not a Michael Kors fan. I've been exposed to his stuff because my GF gets some stuff from her BF and his family. I didn't know what all the fuss was about and I browsed the website. And I found one bag that was so classic and gorgeous. I believe it was a special collection and it was called the Gia. It was white. I saw it in person in the shops at the Palazzo in other colors but I really wanted the white one. I saw it at the shops at the Forum. It was $795. But when they told me it was $200 off AND their last one, I had to have it. I was inspecting it thoroughly as I really haven't purchased a purse that expensive before for myself. I noticed some imperfections and I was assisted by a nice Asian lady and Julian C. They called the shops at the Palazzo to see if they had another one and they did. And I could exchange it if I wanted to. Actually, at first they were going to exchange it for me and deliver the new one to my hotel room. WOW! But I said I was parked in that direction anyway so I might as well inspect it myself. I paid for it and was on my way to pick up my new purse. It made me happy. Thanks to Julian for his assistance and his take on why Michael Kors is where he is at now. It's always good to have your CSR knowledgeable. Mr. Kors should be proud. read more

Awesome service right when you step foot into their door. I came into the store knowing exactly what I wanted and went straight to the watch cases. The worker was a cute little lady, sorry didn't catch her name, but she was good at trying to convince me to go for the more "expensive" watch. Too bad, I already had my mind made up after trying on 3 different white watches. I think what topped off the service was how they popped champagne bottles and poured you as much as you wanted while waiting for your watch to be re-sized (which was fast too)! AMAZING! Only in Vegas can you shop with a glass of champagne in your hand! =P read more

I went back and forth a few times while in Vegas about getting a Michael Kors bag, and the husband finally talked me into buying some big for myself since he says I never do. So i did it, i bought myself a Michael Kors bag. My husband and I walked in and were greeted by an amazingly friendly and helpful staff. The sales girl showed me different styles, with a wide price range (cause I didn't know what I wanted to spend). Well my favorite color is pink, and they had several pink bags, but the style of bag I wanted they didn't have in pink, they just had sold the last one! I was heart broken. Well the sales girl saw how much I wanted that bag and called around to their sister store and found me one! Instead of sending me there, their staff went and picked it up for me! So awesome! The best part was, it was on sale!!! read more

Good selection, but I'm hoping they will get shoes in soon. Customer service is great.

Ok, so I am finally getting around to writing an actual review (businesses ask me all the time, but I just havent been a Yelper). I am writing this review due to my anger at Michael Kors Las Vegas. In town last week for the Magic fashion convention, my mother and aunt stopped at the store. Apparently they had some H & M bags on them, and my aunt heard the store manager mention to two (TWO!!!) security guards to watch that they do not steal anything. Now, I come from a pretty well-off family, but regardless, not sure what led to this store profiling them. The bags? In any case, this "Pretty Woman" scenario I guess does happen and was rather unfortunate. My family is very classy and didnt say anything, but I felt that the stores behavior was repugnant. read more

unfortunately, i do not have the same glowing words of commendation to share as my other fellow yelpers about this particular michael kors store. in fact, i need to put this location on blast for the worst retail experience ever--- i need to report the extremely rude and unprofessional treatment i received while vacationing and shopping at the shops at caesars palace--michael kors store. the evening of friday, march 11, 2011, circa 9pm, my husband and i were shopping for a new handbag for myself. we walked in the store, there was a big group of blond women talking and laughing. after some time, one of them, the only brunette in the group, plain-clothes dressed and the shortest one, whom we also noticed was barefoot--leans over and just casually says "o, hello" (or some random type of greeting as if to imply, what are you doing here?") we said "hello" though we didn't quite know what was going on. two street-clothes-dressed guys came out and walked out of the store from some door in the back by the shoes. my husband and i were standing by the shoes, shopping, when that same short, barefooted brunette girl comes dashing in front of me, and snatched a pair of shoes that were right in front of me--not saying a word--before i even had a chance to look at them!! she retreated back to her rowdy group of women she was standing with, shoes in hand. my husband and i then went over to the handbags. i picked one of them up to show him the zipper detail that i've recently observed in most handbags lately, when--all of a sudden--out of no where---that short, rude, barefooted brunette girl runs over and attempts to take the bag out of my hand--my husband observed that she was actually trying to do this--i must have been in shock from what was taking place--she says to me: "$650.00$ honey". "this is $650.00$"....... hold the phones. excuse me?!? are you serious?? who did she think she was talking to?!? you do not talk to anyone that way, and especially a customer who has deliberately chosen to enter your store and shop your product and possibly purchase untold amounts of merchandise while they are taking time out from their las vegas vacation, when they could be doing an extreme amount of other things, and choosing to spend their money at any number of high-end merchandisers who are a dime a dozen in that vicinity. had she lost her ever-loving mind?!? this is absolutely unacceptable, and i expect something to be done about it. read more

So walked into the store looking for a wallet. No employee expressed to even offer for help Cus they were to busy doing God knows what. After looking around found one that I liked, and so I see a rep standing there and approached her to have her grab me a new one from the back. She went and opened various drawers to get me the one I liked, then she walked to the register and called us over for us to pay. We payed for the wallet which she had already placed in the bag , she gave me back my change and handed me the bag with the wallet just tossed in there with no tissues and not to mention it was the display one that I was told her prior to my purchase that I did not want. When I asked her, I thought you gave me a new one her response back to me was "sorry this is the last one." It would have been nice if she had mentioned this to me before I paid for the scratched up wallet that she treat like crap and tossed in the bag for me. I asked for tissue, she again said "we're out of tissue" just turned and walked away. Beautiful girl, i don't get her name but on the receipt it said Stephanie if that was her but her attitude had to go!!! I'm sorry $150 was not enough commission for you!!! read more

Bought a bag here in Feb 2013.....unfortunately I come to find out that I received the one and only lemon that has ever come out of MK. This I understand...it happens. No one is perfect. The only "thing" that saved this review from being a one-star is Kristina, the manager. Out of the entire MK corporation, she was the only one who cared the issue be resolved. She stood behind her word and made sure that I was properly taken care of.....she even was communicating via her personal phone when she was not in the store....probably because of our time difference....either way, she was amazing and I hope her efforts are absorbed by the rest of the organization as she was outstanding. read more

great items but very aggressive employees, it felt that we couldnt breathe when we were shopping in there.