If I can give 0 star I would. I ordered a handbag 1 week ago, today I recieved a t-shirt, not even my type and size. A handbag and a t-shirt are totally different things, how can you mix those up. The only thing their customer service can do is send me a return label then they can refund my money. How about my time go to UPS drop off, and more than 2 weeks total waiting for my money to refund back? read more

Michael Kors - Ordered a handbag - Fashion Near Me - Chandler, Arizona

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No stars for this store. After not exchanging my items, the supervisor gave me her back at the register and did not helped out. Worst customer service. This store is not recommended. read more

I'm excited to have found this shop! What a great selection and great DEALS! I just grabbed a pretty practical bag, but now that I know this is here, I imagine I might be developing a habit. This store is on the small side, but still has plenty of selection. All items were at a great price, and there was an additional mark down that day. (I suspect there's always an additional markdown of the day, but we'll see!) You still get a 1 year warranty on bags, and dust covers are $5. read more

Great pricing and selection of product! Everyone was very friendly and knowledgeable on the Michael Kors product. read more

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I had a great experience my fiancé is happy and the lady Ally helped us and was amazing and we got an good deal

In case anyone has doubts about the reviews from others because they've written few reviews and/or have no friends, let me assure you that what they've said is true. 1st - When we arrived, there was a roped off section (yes, like the VIP or club style velvet rope-off) and a bouncer (basically) between the rope and the entrance to the door. Did I need to go home and change, because obviously I'm underdressed for whatever is happening here? Nope. Jeans were fine. The bouncer-guy said that there was limited staff so they were only allowing so many patrons in at one time. Really?? Okaaaay. Like I said... Club. Anyway, after standing in the smoldering August sun for 5 minutes, we were blessed with entry into this Michael Kors. I immediately spotted @ 10 employees running around, none of whom greeted me, but they greeted EVERY else one around me. Not good. And there weren't that many customers. There was almost one employee for every guest, so I do not know what was up with the whole waiting outside thing. I continued to look for my PVC wallet, which is why I like MK. I do not buy leather, and they have nice PVC options, and they were having a 40% off sale. But during my 10-15 minutes of browsing, I STILL never had anyone ask to assist me. If I hadn't been desperate for a wallet, I would've left and gone to the MK Outlet at Anthem instead. During the check-out process, the lady assisting me was nice. When she asked who was helping me I promptly informed her that I'd be ignored by the entire staff. She looked to her left at the manager standing next to her. After a couple of seconds of silence, the manager looked up at me and said, "Sorry," with the most condescending tone in her voice and scour upon her face. She should have kept that phony apology. The check-out girl continued and appeared to look for a code cheat-sheet. I assume that they get commission in here and that cheat sheet had codes for associates. Well, I did not want any of those heifas getting commission for my purchase! But what could I do? Ugh! It's ok. You enjoy that little commission, but you'll never get another one from me. Ever! read more

Michael Kors - Club MK. This was the "bouncer" and you can see the velvet ropes stage right. - Fashion Near Me - Chandler, Arizona

The best Michael Kors in Arizona. I have been to a couple, but this place has the best deals! They usually have deals like every months, some deals are even better than online prices. I have bought probably over a dozen of wallets. Purses, watches from this location for my fiance. read more

Michael Kors - Fashion Near Me - Chandler, Arizona

I've shopped here a couple of times in the past few weeks. I love my purchases and will probably return. The selection was nice and the store has a good feel to it. (I didn't notice the velvet rope people complained about, so it must have been done away with. Seriously? That was a real thing?!) Both times I've been I was helped by overly clingy salespeople who wanted to know my life story and told me facts about the different bags. (Sorry, I don't think anyone wants to hear that the bag they are considering is one owned by the saleperson's grandmother, no matter how cool she is.) While making my decision, another customer entered the store and was practically pounced on by salespeople bombarding her with questions until she promptly turned on her heel and left. I understand they must be working on commission, but simmer down and give a woman some space and time to think. read more

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Staff is very nice and not pushy. They are very knowledge of the product. I like how the staff wears the clothes that are on the sales floor. It's great to see it on an actually person. This store sales purses, shoes, wallets and clothes. Plus a cool thing is that they sell Smart Watches which are so classy looking. I will probably go back and get one. The store has standards so it's not messy and also looks clean. I have been here multiple times and I have always walked out happy and not regretting my purchase. read more

Michael Kors - How cute - Fashion Near Me - Chandler, Arizona

Good for an early Valentine's Day present Was blessed this year when my wife had a clear want for her Valentine's Day gift. We were in the area and stopped by MK at Phoenix Premium Outlets. Nice store and a guy hit us up quickly to assist. Am surprised to see so many negative reviews. Our experience was good-- quick greeting, answers to our questions, pleasant environment. A couple of the critiques are accurate, though: -There is a clubby vibe -You get a brow-raising sense that you're being evaluated for worthiness -The gals that work here look like they are going to MK's line premier and that some are unaccustomed to talking to mere mortals (seriously, I bet a couple looked better than most of the Miss Universe contestants) -Prices are nuts (though less than Coach) -Sales and promotions make the prices more realistic All in all, this is a luxury goods place and it's easy to see they are trying to create a sense of exclusivity. No harm; no foul. I'm just grateful I this was an easy Valentines Day year! Oh, and if you don't get models to talk to you often and are desperate for the feeling, drop a grand here and you'll get your fix. :o) read more

Everything still way expensive, I always get nervous when salespeople are wearing ball gowns...you know what I am talking about. If there is a MK item you HAVE to have, you might save a bit here. The selection was so-so and the sales as well. read more

Michael Kors - Clothes too - Fashion Near Me - Chandler, Arizona

It's Good To Come Around Holidays For The Deals The Deals And Inventory Are Different Vs Dollars it's almost as if the inventory is brought in from different areas which gives a variety read more

Michael Kors - My New Bag - Fashion Near Me - Chandler, Arizona

First things first I had an excellent experience here. I was in town from Orange County visiting my best friends for my birthday month. One of my best friends love Michael Kors so of course we had to come here.... ... I found so much beautiful things I even came back a second day to get more items. The first day my sales associate with Jennifer. She was very helpful and pleasant. The second day my sales associate was Kara. Also very pleasant. All the ladies here were beautiful and very friendly to talk to... so at the end of the day I've never necessarily had one name brand that I favored over the other but after my experience and my trip. I would have to say I'm a Michael Kors girl! I can see myself flying here just to pick up some new items so I guess I'll be seeing you. Jennifer, Kara, Serena and Mary. Thank you and be blessed. read more

Michael Kors - My sales associate Kara - Fashion Near Me - Chandler, Arizona

I came here a few days ago and was shopping for my birthday. I was instantly greeted by Mike and he was very helpful. He took the time to help me so I could pick the best purse for myself. He was very knowledgeable! It was a great experience and I ended up with two new purses and a new wallet. I am very happy with my purchases! I will keep coming back read more

I originally was not going to write this review but I believe others need to know about my experience at this Micheal Kors Outlet location with assistant manager Mrs. Allie Drake. I purchased a handbag from the store floor in Dallas tx outlet, after flying back to Phoenix I decided to return the handbag. The handbag had never been worn and still had tags attached and was within the return date requirements. Mrs. Drake helped me and immediately denied return of the bag (stating that the bag had been worn). Other employees at the store inspected the bag and did not agree with her and even offered to do an exchange for the bag instead of a return which I agree too. Mrs. Drake then demanded that she didn't feel comfortable with that solution and refused to return or exchange the bag. She was blatantly racist towards me from the moment I walked into the store and refuse to help due to my color, not the bags condition. Mrs. Drake should not be in any type of management position if she treat people this way. After speaking with customer service I was directed to another store where they returned the bag for a full refund without incident. I am sure this is not a one time issue based on how unhelpful the floor store management was when I spoke to her. Shame on you Mrs. Drake and shame on Michael Kors management at this location. read more

This store is full of unethical sales tactics, bullying sales pitches given to both customers and employees, and the flat out lack of respect for everyone. Walk past this store. Sales staff are "coached" to tell shoppers to buy 'package deal', 'a bundle' to qualify for additional discount......NOT TRUE. Additional discount applies regardless of how many items bought. For a self-declared luxury brand, the store lacks any sense of dignity, code of ethics, or standard of luxury to aspire to. read more

The Michael Kors was nice and had a decent selection so I ended up buying a purse here. Once back at the hotel, my coworker liked it so much he asked me to go back with him and pick out a similar purse for his wife. When we walked inside, we went to the purse I had purchased three days before, and were immediately greeted by a tall, thin Hispanic male in his 20's who worked there. He was nice and helpful, but loudly announced that we wouldn't want to buy the purse we were looking at since it was "for grandmas". I'm in my 30's and bought this purse three days earlier and stated as such. He didn't apologize or seem to realize that employees shouldn't talk like that to patrons. One of the girls who had been working there when I shopped a few days earlier recognized me and came over to say hi. I mentioned the grandma purse comment to her and you could tell she was shocked he would say that to us. She said she owns a similar purse. The purse I bought was non refundable and at that point I felt stuck with it. Nobody wants to drop $200 on a purse they won't want to carry, and thanks to the male employee here, that's exactly what I'm stuck with. I stopped in to a couple of other stores and everything was fine, but the Michael Kors employee and being stuck with a purse I was made to feel bad about before I even carried it (and couldn't get my money back on or exchange) left a bad taste in my mouth about this mall. I wouldn't recommend it. read more

I think it's a joke how they make people wait outside to go in. Not sure if it's to make it look like they are busy or having a sale or they can't handle the customers inside the store. Either way I want to see how that's going to work in July. Angel was awesome thank you for all your help. read more

This MK outlet is unbelievable! The lady(blonde,slim, kinda tall) greeted me, and she noticed my MK bag. She asked me, "How many Mk purse do I have?" I answered that I have 3-4 purses. She told me,"Oh, that's not a lot." Then she left. I was gonna tell her that she was rude and disrespectful sales associate. One more thing I noticed was they kept following you, compliment your watch, clothes what ever you are wearing as in compliment u over and over and oooovvveerrr!!!! And please give us time to look around. and just standby there just in case we have questions we come and ask u! That's probably your way to convinced us to buy your heavy bags. So annoying. read more

I'm so sad to put a one star review because I usually love Michael Kors but was so disappointed with the service. Sienna is one of the managers and was very rude about an exchange. She lied about the exchange policy to us and just was very rude. read more

I love the brand and never have I experienced this sort of customer service when shopping in a Michael Kors store. The main reason for my visit was to exchange a bag I had bought my sister for her birthday and buy a matching wallet. I was in the store for 10 minutes when I noticed that all of the employees were staring at me and my sisters and whispering. An employee than approached me with security and demanded I place the bag I was returning on the counter, I explained to her I was exchanging and I had my receipt. As all of this is happening the rest of the employees continued to whisper and after that the security never left our side. I immediately expressed how unfair we were being treated exchanged my bag and left. They did not take the time to apologize in any sort of way. I will never shop there again. Every customer counts and should not be treated different in any sort of way. read more

When I had arrived I was looking for a gift for my friend. She was in the store with me and she loves Michael kors, so she was wearing a MK bag and I was wearing a different brand bag. I saw the associates whisper to each other and approached us but only introduced himself to her completely ignored me even when I reached out my hand. Just ask my friend what she was looking for etc. I just walked off and just before he approached she told me what she liked so I grabbed the bag took it to cashier and as I was checking out, the lady had asked who assisted me and I replied nobody did. She then tried to sell me more things and after my friend came to see me the guy who was rude started trying to sell me items. I had purchase a $400 bag, note to the workers treat everybody with respect you are a good store/brand start acting like it. read more

If there were no stars I would have done 0 ....Horrible customer service and the worst part was i wasn't let in to their store at 9:40 pm outlet stored closed at 10 pm that day I was baffled but gladly to take my money else where! Horrible experience and I will not be ever going to their store. read more

If you're gonna make people wait outside, you could at least give water. Or hire more people to man the store. Absolutely no reason for this. Never had to wait across the way at COACH. read more

Jenna helped me at this location and she was AMAZING ! She answered all my questions, gave me the price after discount before I checked out and was super sweet. After being treated badly at the chandler location she sure brightened my day. I highly recommend this location read more

I love this store. I am not sure what these other people are griping about. The customer service is outstanding....very friendly and helpful and know way more about their product than most outlet stores! Hello.....it is an outlet store--maybe someone is too good to wait in line for a few, but if you want to get your bang for your buck, sometimes thats what you gotta do. read more

I will never buy anything else here for my wife. They do not do refunds only exchanges. Unfortunately I was not aware of that. The price savings is not that much to risk the fact that you'll get stuck with something you may not want. read more

We are from SoCal and we're visiting friends. We went to MK, the staff were friendly, helpful and the prices were amazing! Thanks Jade for your great customer service! My daughter & I love our new purses and wallets! read more

I understand busy stores, but I do not understand bad customer service. I have bought countless mk bags for my spouse and this store has turned me off of the brand all together. Mk should spend money on customer service training. Celina was stating she was the manager and was very rude. Not helpful at all. I will not be returning here. The average 2 stars on yelp is solely due to not having the option of 0 stars. Again I understand busy and everything but being busy is not an excuse for poor customer service. read more

Tina was mad because she didn't like the return policy and was very rude to the staff

Horrible customer service!!! Came in to the store today and greeted me nor gave me a coupon.. I've been standing there waiting for my husband for 15 minutes and was completely ignored. I made eye contact with a few employees but none of them even said anything. I finally checked out and was asked if anybody assisted me. I told her "no and nobody offered me a coupon either." This stupid girl looked away and said I'll still give you the discount. She didn't apologize.. she just kept doing what she was doing. So I asked, "why?" And she looked confused.. I asked why didn't anybody help me and she just said did not know what to say of course.. Then she tried to make an excuse talking about maybe there was too many people. I called bullshit. She was then asked me if I wanted to sign up for an account.. Are you freaking kidding me?!?? I'm already pissed for the poor customer service, and she had the nerve to ask me to sign up for something? What a joke? Common sense really isn't as common nowadays. Never coming back to this store again. Only reason why they get 1 star is because of their merchandise but that's it. read more

Horrible sales associates! I went there to pick out some purse options to present to my boss for his wife for Christmas. Little did I know that when I went back to return the purse (my boss picked one I purchased from the mall) they said that all returns were final and store credit or exchanges were only allowed. Of course I was then upset since NONE of the sales associates informed me of this during checking out. When I asked them they pointed to a small sign at the sales counter that explained their store policy in small print. I told them when I checked out that I was not informed of this the manager said, "We see too many people a day to inform everyone of our policy, that is why we have it posted." I couldn't help but laugh, Forever21 sees probably double the amount of customers in a weekend and every time you check out they ask you if you know the store policy. I find it quiet ridiculous. Now I am basically out $180 out of my own money as I now have a store credit there. Prices can be good but the sales team there is rude and lacking customer service. read more