Although I did not purchase anything during my visit to the store, I had very lovely interactions with Taryn and Loretta. I received a watch as a gift and needed to have it sized. Even though Jim G. did not purchase it in this store, they were more than willing to size it for me anyway. Taryn was very patient, as I asked her to change the size a few times. While she was doing that, Loretta and I chatted about bags, clothes, watches, etc., and she showed me one of their new bags that I couldn't stop looking at. I'm still thinking about the bag and I can't seem to find it online (always my preferred mode of shopping for things other than clothes). If I get it, I will have to go back to the store and I want to make sure that Taryn and/or Loretta get the commission. Thanks for the lovely experience! read more

I really hate coming into this store. The only reason I come in here is to look at the collection or to feel the product before I purchase it online. The problem is with this store is that NO ONE GREETS YOU and when they do they only target people who have money or look like they have money. It's like the staff are professional GOLD DIGGERS!! Where is the etiquette?? It's your job as a customer service sales rep to greet ALL customers whether they're browsing or buying. It's not rocket science to do your job. I just feel that the staff get lost in working for MK because they get a 50% discount for themselves and that's cool but boo boo you're attitude is not on MK's level so you should knock it down a couple notches and be courteous to everyone. This is the main reason why I prefer to shop and buy at Henri Bendel because the customer service is on point and friendly. Management should get together with them and train their staff accurately. read more

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IF I COULD GIVE THIS STORE 0 STARS I WOULD. On 12/01 I came into the store looking to purchase a pair of pumps. I had looked at a few styles online, but I always find it best to go into the store (especially since sizing in pumps tend to differ). I asked associate Ryan if they had the Kekes (in any color or size) in the store so that I can at least look at them and then ordered what I needed to be shipped to me. She then proceeded to ask ME what shoes those were. I told her they were pumps. Long story short, she said she was a new associate but she just knew that they didn't have them. She said that without taking a look in the back nor at any part of the store. I then asked her what pumps they did have in the store. She proceeded to GRAB HER IPAD to show me pictures online. I told her I had already done that, I wanted to see what they had in stock. She said she did not have ANY PUMPS IN ANY SIZE NOR ANY COLOR IN THE STORE. Hard to believe. She honestly just did not want to help me. I drove to the Sherman Oaks store the next day and was treated very well. The ladies at the Sherman Oaks store are nice, attentive, and helpful. I bought 2 pairs. Honestly note to the topanga store: A customer is not going to drive to your store so that you can show a selection of what you carry with an ipad, walk the extra 10 steps and show them in the show room. Never again at this store. read more

Worst customer service I have ever seen only of i cold 0 stars I would The guy who working here is so rude I bought 2 bags and 1 shoe here of this branch as a gift and they told me if you didn't like it u can come back and change it they put everything in the bag for me and after few days when i go back there they told me no we cannot change the shoe because u dont have the box (There was no box) I had the Receipt and everything but that rude guy said no u have to have it I spent 600 there and didn't expect this situation from a brand like Michael k Very displeased I would never come back to buy anything here they lost me as a customer for good, get better staff. read more

very clean store, I've gone to a lot of the MK in the LA area and this is one of the cleanest ones. The staff is really friendly here too!! I just went in looking for ideas for some gifts. I liked the fragrance of the store and might go back to buy myself some! wasn't very busy when I went in but it was probably because it was a early weekday PS: store doesn't carry apparel but Neiman Marcus and Nordstroms does so it's alright I guess read more

Isiah is hands down the most arrogant person i've met how are you a sales person with an attitude towards paying customers. Didn't acknowledge me because I didn't come dressed up. Only was nice to people he felt had money how is a person who is a minority treating others with that type of disrespect on top of that it's your job to have upscale customer service and he's not supplying that. I had to wait 15 minutes all awkwardly for someone to help me because he didn't offer to help or greet me at all. read more

I've given this place a lot of business last year. Watches, handbags, and wallets. They're normally very helpful but today and the last few visits, I've gone into the store, marinated in the selection, stood around like a girl at a middle school dance, then totally ignored. It's the deliberate kind of ignoring too. You know, when they look right at you and then chat with their fellow co-workers. And no I wasn't dressed like a hobo, smelling like a mustard sandwich. Hmm..think ill make the extra effort to go to the Beverly Center one instead read more

I know I came in just a few minutes before closing time, but I was really interested in buying a wallet. I walked over to the wallet section and the young man working at the time approached me to offer his services. He was very polite. However, I asked him about the material of the wallet and he had no knowledge of it. I'm sorry but if I worked for Michael Kors I would know everything about the product. Even if he was new, I'm sorry honey but you should go into a business with product knowledge. How do you expect to make sales if you're not really sure of what you're selling. read more

Xmas time is usually a tough time for men to go shopping for that special female in their life and that means going into that scary unknown land of handbags,jewelry,cosmetics and shoes.. An experience that can leave the typical dude with the deer in the headlights look..this is how I would usually feel walking into a store like Michael kors but this was not the case. As soon as I walked in the sales girls here look control and helped me find that special gift and guided me in the the right direction . I was helped by Linda at the topanga location and she definelty knew her stuff and was able to show me what goes with what, something I would have been clueless too.. Her recommendations were great and my girl loved the gifts. The process was quick easy and no stress.. Would recommend my fellow males to give this place a shot if you need a gift and have no clue how to even start. read more

Went there for Christmas Eve and I got a gift card for my friend. Well it turns out that my friend doesn't like Michael Kors. So I called 2 weeks later and one of the girls told me that I can return the gift card and get my money back. So I drove all the way from Panorama City to Canoga Park and then the one of the lady didn't even know how to do it. So then I had to wait for the manager to finish her lame conversation with a friend. I am like come on lady hurry up so then she was like this is my first time doing this. I am like ok... So she didn't know how to do it. In the end I wasn't able to get my money back and I wasted my time and money When i asked over the phone if they can do and she the lady told me yes. MAN if only I got her name. ugh,..... I would not recommend getting a gift card if your not sure if your giving it to someone and they won't like it. just FYI! read more

My 8yr old daughter recently received a clutch and wanted to purchase charms to add to it. To be honest, I wasn't expecting full service as the purchase wouldn't be more than $40. As soon as we walked in, we were greeted by Britney, who gave her full attention to my daughter. Asked her questions and helped her find just the right charms. As Britney rang us up, a gentleman assisted in placing her charms in a cute drawstring pouch, tucked neatly in tissue paper and placed in the a Michael Kors store bag. It was such a great feeling to see them give her top notch service even though the transaction was small, to her, it was huge! Amazing customer service! read more

Going into Michael Kors Topanga, i automatically recognized how well kept the store was and how the employees treated the guests with the greatest respect and kindness. I have purchased a few things from this store before and I was satisfied with all of my purchases and they gave me tons of info I needed to know about how to take care of and clean my new bag! I would love to come back again:-) Thanks to Daniel and Lauren!! A++ read more

Such amazing customer service! I came in looking for a gift for my mother for her birthday and one of the associates, Sona, really took the time to help me look for something my mom would love. She was super friendly and the store was very clean and had all of the cute new arrivals. Walked out with my mom's new purse feeling great!! I'll definitely be back soon to purchase some jewelry or shoes. read more

My experience at this particular location was awful. I sent my mom in for me to return an item, and they told her she was unable to due to the fact she didn't have my card. I called shortly after and let them know I do not have that card number anymore due to fraud, and that I would be getting a new one. The store manager on duty told me it's there policy and they can't do anything but give me store credit. Are you kidding me? A store policy? For a customer that spends thousands of dollars here you are going to tell me it's "just your policy". She then tried to blame it on her system and say the system will only recognize that same card. Yeah okay, I've worked retail as well and we all know that is not true. Long story short I will NEVER shop at this location again, and I'm contemplating ever spending money on Michael Kors again. read more

I'm only giving this one star because I have to...I would prefer to give it negative stars. This is the worse customer service I've ever received!!! Got dirty looks for the regular employees and THE WORST service by MANAGERS!! Patty and Artie - absolutely terrible. Apparently it's inconvenient for them to let you know of their return policy on cash purchases - funny you would think that's their job. Guess not!! Never again will I step foot into that store. Corporate will be hearing from me. I'm taking down names!! read more

Hello. I actually do not even want to give this place 1 star. Not because of the product but because of the staff there that was there today 10-20-13 @ 1300. Staff there today could have been a little nicer. In fact, they could have been ALOT nicer. I won't name them by name... But very rude girls... Ya'll ain't all that. It was like a scene from Pretty Woman. Not quite sure why they had to be so bi*chy, but they were. They made the experience EXTREMELY UNCOMFORTABLE. If you have the option to go visit another location, I would advise you do that. Whether you walk out with a purchase or not, which both my mom and I did btw, you will walk out feeling like a piece of crap wondering what the heck just happened in there. Thank you read more

I had such a wonderful experience at this location, it is now the only location where I will shop. The service was excellent - Brian and Patricia were both amazingly helpful. The store was also very well laid out and organized, it made my experience all the better. If you are looking for something you actually want and you don't want to waste time I would highly recommend it. read more

I was looking for boots and stop by the store more then two times to try the same pairs until I got the catalog home and saw a pairs that might work for me. I got to the store and ask about the boots in the catalog that was not available, Laila was so nice and helpful we looked online in all the pictures and she offered to order them with shipping directly to my home. That's good and friendly service. Now let's hope the boots will look good. read more

Best customer service in the entire mall! Isaiah brought us all the new shoes he thought we would like... and when we didn't find my size he helped me ordered it online. On top of all his and the staff help, they helped me take advantage of a discount ! Super happy with this store. read more

Great service beautiful store. check it out ask for Diana you will have an awesome service with a great smile............forget shopping on line its better in person. read more

My 5 stars are only for this particular manager and not for their other stores. I've heard bad reviews about Michael Store employees and never wanted to shop at their stores. Went to my first Michael Kors store at Topanga mall because I need to exchange my defective purse I received as a gift. I was helped by a manager named Lauren and it was the most pleasant experience. They need to hire more helpful employees for most of their stores. read more

Great customer service and great workers. I totally recommend coming here and I'm not even a girl 10 Star review and also when you get in ask for Scott N. Because he's awesome and tells the best jokes. 10/10 and everything in the store is great for a gift or a date present. read more

The staff here is always welcoming and kind. Every time I come in I'm helped right away and always greeted when leaving or entering. The products are always in stock and they're never out of anything. They even have good sales from time to time! They recently got a new collection of Michael inspired technology stuff for stocking stuffers! read more

I knew nothing about Michael Kors and wanted to get my mom something for her birthday and all I knew was she wanted something from Michael Kors. The associates showed me exactly what to get, and I was totally happy. I ended up getting her a Parker Pink gold watch and a little bag. My mom absolutely loves them so much!! Next time I need to shop for someone I'll definitely come here!! read more

OMG OMG OMG!!!! The best staff EVER at this store!!!!!!!!! First and foremost, MK is the best....but for the best shopping experience, come to THIS store at the Topanga Mall!!!! Brian and Patricia are sooooooo accommodating, helpful, professional, and they make shopping so much fun!!!!!!! Thank you MK for this store bcuz they rock!!!!!!!!!!! read more

The moment you enter this store the staff has this phony sales person energy, who has their noses in the air making customers feel like they are beneath them, reality check you are just a sales person not a rocket scientist, or Jeff Bezo, like a previous customer mentioned in the review you have to dress up in order to be treated as an equal. I asked one person are you the manager, she said yes we are all managers here, what a bunch of B.S, another sales person or so called manager gave me the hardest time purchasing a bag I had on hold, lied that he didn't have one that was wrapped up, after I showed him the scratches on the bag, only then he magically found a new bag from the bag. He then was forcing me to purchase this bag as a final sale, because they were price matching it with their own website. Horrible customer service, he made me feel like he was giving me the bag for free and was doing me this giant favor. After almost 40 min dealing with this horrible person , Ana came through and rang me up. At first unwillingly, then as I thanked her , her demeanor changed. But a customer should not go through loop holes just to make a purchase. I will never go to a Michael Kors store again. Their website is the same, sells bags that are sold out then you get an email that your order was canceled, mean while the bag still shows on their website for purchase. Where the hell is the logic in that. Horrible company. read more

Love the staff at this store! I buy presents here for tons of different occasions. I can be incredibly indecisive when it comes to gifts, but the staff is endlessly patient with me and goes above and beyond to help me find the right thing every time. Management is especially sweet and actually interact with customers to make sure they are having a good experience. I love when managers take the time to do that. It's the extra stuff this staff provides that will always keep me coming back. Thanks guys! read more

This is a great store. The employees are all very friendly and helpful and what I love is that they are trained very well. I know that Michael Kors is a designer brand and very on point with trend but I'm too busy to really know all of those details...However, what I love is that the employees are trained to know all of those details which makes it easy for me to shop. Daniel S. is one of their employees and is my absolute favorite! He knows all about "Michael" and what his brand is all about and loves to style and pick things out for people. They also believe very highly in client relationships and building them. If you want them to contact you directly regarding something coming in or new product they are all about it! Will be shopping here again read more

michael kors is michael kors. this is based off their customer service. i will not point out the female employees name but she was really rude just plain rude about questions i had in regards to the difference in this purse to the other item. read more

WOW! What an amazing experience. I have been to several MK locations across the country (I'm from Texas and travel a lot for work) and this store has by far the BEST STAFF and best selection. From the store manager down to the associates, they were all beautiful (it's LA so of course they were) helpful, genuine, I had the best time. Once I started getting comfortable they offered me wine and I told them I would come to them for happy hour from now on! I would definitely pay them a visit if you love GREAT SERVICE and fun people in the fashion know. read more

I love this store and everyone in it! I just recently became addicted to the MK brand and the shoes and jewelry are truly my weakness! I feel like a happy little kid when I go in there and I don't always buy something. But the managers know me by name and always show me what's new and all the great features! It's like dress up! I always leave excited about the product and happy because of how nice the people are! read more

Because of my terrible experience at this particular MK, I was considering never purchasing and MK ever again. I have several bags and wallets from here, and was a big fan. I received a gift from a friend and was trying to exchange it for something more expensive, since the gift wasn't my style. The Manager Kristina exchanged the bag but not the wallet... So I ended up spending out of pocket... which was fine... I understood that it was guidelines... however... I called a different store, and was told by their representative that the exchange is not a problem at all! I took the wallet same day and she exchanged it in a matter of seconds, she was extremely pleasant and professional... Kristina was rude, and she did not want to go out of her way to help a long time customer..She seemed unprofessional and inexperienced... because of this.. I will never step foot in Topangas MK again. Because of my extremely pleasant shopping experience at the other store I visited... I will continue to shop from MK, just that same day I ended up purchasing another bag, and another wallet... I don't understand how this girl is an employee, let alone a manager. In addition, the bag that I wanted apparently came in two different chain colors, those were not showed to me, and I got gold instead of silver... when I prefer silver, and Kristina stamped final sale on my receipt so now I can't get the silver even though the bag is completely untouched. read more

so i went in the store as i had bought a purse and wallet at another of their locations so i wanted to see if i could get a box so i can put it in and have it wrapped and they told me i couldnt because i hadnt purchased the bag there so i then asked them if i could buy it they still didint want to i was in such a rush i couldnt talk to anyone else. but i know for sure i wont be going back to that store specially wont be buying anything from there. read more