My regular doctor recommended Dr. Augustino for what I was looking for so I thought it'd be fine but I've had terrible experiences with this office everytime I try contacting them.
1. I called to make an appointment and when I was giving my insurance information I was kept on a hold and eventually the call ended. I called again and kept getting hung up on. I figured somebody was having a bad day or were new and not sure what to do so I just made an appointment online.
2. When I finally talked with Dr. Augustino, although he was nice, he wasn't able to truly explain to me the difference between the different birth controls (diff. IUDs v. the rod, etc). I left the office with more questions than when I entered.
3. I was supposed to receive results within a month and never got a call, when I called back 6 weeks after my exams for the results, I had to call back 3 times (after leaving messages throughout the week) to finally get results.
4. When I asked again about the different IUDs, the woman I spoke with made it seem like I was inconveniencing her so much by asking what the difference between hormonal IUDs and non-hormonal IUDs. When I asked what the hormones do, she answered: "The hormones keep you from getting pregnant." So, the non-hormonal IUDs do... what?
5. I was supposed to hear back in the next week about pricing and it's now been 2 weeks and I've tried calling Millie (that's who I was told I was supposed to speak with), but she has been out to lunch or I've been kept on hold for 15+ minutes before getting transferred to a mailbox without getting a call back.
I hate leaving negative reviews, but other than the Dr. being a nice person, all of my interactions with this office have been incredibly poor. read more