Robert is a great Dr very thoughtful kind listen to everything you tell him so he can help you the best way he can. He's been my doctor for years and years. read more

Robert Khatchatourian is always a great listener and very knowledgable. He comes up with plans for you to help you proactively help your health. I am so thankful that he referred me to get a sleep study which confirmed I had sleep apnea. Most doctors would have looked at me, a thin female, and dismissed my symptoms. He listened and immediately sent me to a sleep clinic. I feel lucky to have a physician who is in my corner! read more

Been going to this practice for almost 2 decades now. In a city with really bad primary care physicians I find myself lucky to have found this doctor's office. read more

michael burton medical group on hillhurst in los feliz is a joke and a weak joke at that..there are only one doctor at that medical group and he looks dead and can't even walk i feel very sorry for him.dr michael burton never comes in and you have to deal with funny looking clown named robert k he is not a doctor he is only a nurse practitioner!!! they don't even do blood draws,urine tests,ekgs and dont even have a exray machine!!!i think this practice does not even have catton balls and bandades if needed.stay away from michael burton medical group if you want to keep liveing... read more

The good- The referral coordinator, here at this practice is 5-stars. She's often reacting to requests and questions and operates within her parameters to help you. I'm sure she could help you above and beyond if they had a Dr or NP on site who are comprehensive in their work to help guide her and patients. This type of clinic is good for basic prescription needs, routine care and referrals. If you are young and healthy and can't afford much for insurance, you will be fine here. The "collect your co-pay and refer you out" business model is a needed cog in the American health system. The bad- If you are getting to the life stage where medical care may be complicated, I recommend you find a clinic within a health system so your care can be coordinated quickly and someone may actually follow-up with you. There was no communication to me regarding my breast cancer diagnosis and next steps, even if the next step is to say their office is not equipped to handle care, and offer alternate Primary Care providers or health systems to contact. I asked for a call back or simply an email/message for next steps only to never receive one b/c somehow it's telehealth to follow up with a patient. As a clinic grounded in the neighborhood, I would expect them to help one navigate insurance or next best step since cancer care is clearly out of their skill range or to simply care enough to call in a timely way. I now see from radiology reports that potential need for follow-up care were sent to the office weeks before I received notices via USPS mail. I feel like getting to a diagnosis and now next steps have been delayed by the lack of communication and urgency from this office. When I confronted them and asked when they were going to call me, I got an acknowledgement they noticed I saw my results through their patient portal but more excuses on why the did not contact me. This seems against common sense best practices, especially after speaking to other doctors, NPs, and attorneys for healthcare systems. I am unsure to this day if they would have ever called with my biopsy results. Just noticing a patient saw their results does not guarantee a patient knows what to do next. I can't imagine what would happen to a patient, going through what I did, who may have zero friends in medical professions to help them know what's normal care and what their results mean. read more

Their staff and Dr katchatorian are amazing. They have literally helped bring me back from the dead after a life-altering accident. I highly recommend them as a general practitioner read more

Good luck even getting a hold of someone here: no one answers the phone. It takes me days of calling to even reach someone to request a prescription refill. On more than one occasion I've had to physically show up at the office to ask for a refill or lab results in person because I cannot get anyone on the phone (and yet, when I'm in the office, no one looks busy at all). If you value your time and sanity, do not waste them here. read more

Do you like not getting your prescriptions refilled before they run out? Do you like having to call them from your pharmacy because they said they sent te re-fills in but didn't? Do you like getting text to confirm your appointment and when you go to your appointment the office is closed? Do you like seeing a NP instead of your doctor? Do you like having a NP speak down to you and try to get you to join a meal plan company? Do you like an office manager who won't give you simple information that your new insurance company needs to continue at a poorly run office? If you answered yes to any of these questions this is the office for you. I would get better care from my dog/s vet. read more

I have been putting my complete faith and trust in this clinic for over 10 years. Friendly, helpful staff and Robert Katchetourian is a brilliant and kind physician. They've always treated me like family, and frankly, I'm absolutely baffled that some here haven't had the same experience! I implore anyone reading this review to come and see these folks; they're totally worth it. :) read more

Robert Khatchatourian is the best! He listens and is incredibly knowledgeable and holistic. During my recent appointment, he addressed all of my concerns (and there was a laundry list...). He makes you comfortable and is a true healer. I love his approach and so happy I found him. Thanks Robert! read more

I absolutely dread going here and am finding a new PCP ASAP. My PCP is mysteriously never in the office and I always have to see the awful NP who makes me feel like an inconvenience every time I go in. He's constantly asking me to buy medical equipment for personal use instead of just using the information he receives when I come in for appointments. I have been waiting on a referral to an ENT for WEEKS that they claim to have mailed, yet a referral for a dietician that I never asked for went through so fast the RD called my cell phone before I had barely left the doctor's office. Places like this are why people like me avoid medical care because we don't want to be shamed and patronized. Don't come here. read more

I had great difficulty finding a GP within the Anthem Blue Cross Optum network. My first few tries were dispiriting, to say the least. I happily checked out the office of Michael Burton, which is in my neighborhood. And despite the physical office's dated and barebones interior and decor, it has been a happy discovery. Robert Khatchatourian has been a delight as a medical professional and as a human being. Thoughtful, kind, professional, knowledgeable, approachable, charming and artistic. Even if I change health plans, I would go to Robert. And Bri, the front-office contact for authorizations/ referrals/ scheduling has been attentive, supportive and heart-based. It's just been a happy experience all around. read more

This is a wonderful practice. The staff is very kind and friendly. I got my appointment sooner than expected. There was no wait time for me as compared to my previous doctor. Dr Robert is thorough and caring with his work. Very happy to find this office. read more

I usually don't do reviews however, this place is very unprofessional my wife was just in there today for care. And the NP that helped her was very nice and professional. Long story short was approved by him for stress leave from work. As we get home she was called by one of the front desk people a manger she was told, very rudely that they are not approving it anymore and were just overall mean to her on the phone, adding to her stress and depression that's she is already dealing with from work. It's one thing to be said yes then reverse the decision and be rude about it thank you giving my wife false hope about her situation. read more

I cannot recommend Dr. Robert Khatchatourian enough! He is everything you could hope for in a primary care doctor exceptionally smart, deeply empathetic, and genuinely dedicated to his patients. From the moment you walk into his office, you feel heard and cared for.Dr. Khatchatourian takes the time to listen to every concern, no matter how small, and he explains things in a way that's easy to understand. His depth of knowledge is remarkable, and his ability to balance professionalism with warmth is truly rare.What sets Dr. Khatchatourian apart is how much he truly cares. You're never just a number or a rushed appointment to him. He goes above and beyond to ensure you feel supported and understood, which is so important when it comes to healthcare.If you're looking for a doctor who is not only brilliant but also compassionate and kind,Dr. Khatchatourian is the one. I feel so fortunate to have him as my primary care physician. read more

Dr. Burton is a fine doctor. His office is non-responsive. Terrible. Rude, impolite, they take the longest lunches in all of Los Angeles (the office is almost never open when it says it is open) and even if they do set up an appointment, the doctor often isn't even there. Even for an annual physical, for the first meeting I had with the practice, when they promised I would see a doctor, I showed up - and there was no doctor in that day. The staff is incompetent. I advice anyone to avoid this practice. read more

I came here for an annual physical under new health insurance, and I will never go back. I saw the nurse practitioner since the doctor was on a leave of absence, and the whole visit was awkward and uncomfortable. I waited two whole weeks for a call with blood work results, and never heard from them. Finally, I called the office myself, and they gave the results over the phone. So unprofessional. They also told me that the referrals I requested should've been mailed to me--which they weren't. When I asked for them to send it via email, they acted annoyed. Again, I will never go back to this medical office. Total amateur hour. Can't imagine how it would've felt if I was actually sick... read more

Great old school family GP treated our family since 1970. Breadth and depth of experience is outstanding. Has specialist referrals when needed. Reasonable fees if uninsured. read more

They're great from staff to drs, they squeeze you in if necessary and they listen to you and give you advise as drs should, the place looks clean and again staff is nice never had an issue with them read more

Had a great experience with doctor B Found him on Yelp and was a life saver ! Pain is gone and I feel 21 again Must try read more

I had fibromyalgia, very painful lower back, excruciating migraines and I am pain free now! All credit to Robert Khachatoutian, HCP. Robert also cured my I.B.S. symptoms and I am on a much healthier diet. He is so compassionate, and such a delightful person! Dr. Burton used to be my doctor for over thirty years, he's very kind and exceptionally competent. Front desk makes sure that I'm comfortable and will put me in a room asap. They are very competent and friendly. read more

Dr. Burton and his team have always been the most responsive l, understanding and compassionate group of medical providers I've had. The picture here was a small jam session inside the doctor lounge. That's the level of personal care I receive and it's the type of care you should expect. To all who complain look up the word empathy. This staff shows it to you. Show it to them as well. read more

Michael Burton, MD - Family Practice Near Me - Los Angeles, California

Grateful to Dr. Robert Khatchatourian, who is very responsive, resourceful, personable, and knowledgeable. In lieu of pharmaceuticals, RK prescribed natural remedies, which cured me!!! So grateful, thank you!!! read more

Went in to see if I could have my ears cleared out, which is something I had done previously a couple years ago. $50 flat. This time, I asked how much for the procedure and couldn't be provided with an answer until the doctor had "examined" me as though I don't know myself whether I needed my ears cleared. The examination would be $80. I made sure that I understood the examination would be in addition to the actual procedure the price of which, again, could not be predetermined. No thank you. I won't be back. That's roping and gouging customers for rudimentary procedures. This was pre-pandemic, by the way. On the plus side, they painted the building. read more

Um...is the doctor stoned? No one in a medical facility wearing a mask? No clear answers to extremely simple medical questions?? This was the most confusing and awkward experience, feels like a scam. Ran out the door as fast as I could without getting the blood test I came for. No thanks! read more

This place is absolutely disgusting! Dated offices, and at home equipment being used to take vitals and weight! Like literally they weighed me on a weight watchers step scale. On top of being gross they had the audacity to hit my with a huge bill claiming that I'm responsible for what my insurance doesn't cover. When I went to my insurance about it they said I didn't owe a thing yet I keep getting these bills. What a shady and gross little doctors office. I was also there for a physical for a total of maybe 15 minutes but they billed my insurance for all kinds of things they didn't do! Claiming I was there for over an hour. Avoid!!! PLUS! There is no online patient portal and they made me come pick up my lab results and then charged my insurance for an office visit. read more

I have been a patient at this office for years and I can truly say, from the front staff to the doctors....bedside manners are always present. Nurse Practitioner Robert Katchatorian, always has a listening ear and an approach to help. read more

I went to Dr. Kathatorian because his office (Michael Burton MD) was in my current health plan and close by in Los Feliz. I was gaining weight, not sleeping, and many other issues that can come with grief after I lost my Dad. I wanted to get healthy and lose a bit of weight and he put me on a simple change of diet and eating habits that worked immediately and continues to work. He was very clear that I needed to get a handle on my diet and stress levels in natural ways - but he also prescribed high blood pressure medicine. He is an unusual combination of a fantastic medical doctor who is also informed on all new data and natural approaches as well. I feel better than I've felt in years. read more

So this is my third attempt at finding a doctor in Los Angeles and it looks like I'll have to continue on my search. I chose Dr. Ware because I wanted to work with a female physician and I couldn't believe how lucky I was to find a doctor in walking distance of my house. I really needed an appointment to check up on abnormal cells I had from a previous pap. Probably TMI but I want to save you from my experience here.. When I called to make an appointment they told me Dr. Ware is only at this office 2 days a month! 2 days! That it belongs to her husband and she spends all of her time at a place next door called "Med Spa". Okay. So I picked one of the two days and asked when I could come in. They told me they only had morning appointments. I work in a school as a therapist so this was kind of a problem for me. However, I really didn't have time to change doctors so I told work I'd be out part of the day and booked the appt. When I got to the office there were several people waiting. I signed up on the list and saw there were a few people scheduled to have appointments after my scheduled time that had arrived earlier than I did. They saw them before me! I sat waiting for almost an hour before I was even taken into an exam room. The nurse weighed me and then asked why I had come in. I was surprised since I clarified I wanted a physical over the phone weeks ago! When I told her why I was there the nurse said I was not scheduled to get a physical and that there was no time for me to have one. Well, I couldn't help it and started to cry. I SKIPPED WORK. I had been waiting over an hour. And that's when I started raising my voice. Finally she told me I could have my pap smear and that the doctor would be in shortly. Not the case. I waited another hour sitting in a gown, freaking out because I really, really had to get back to work. My appointment was at 9 am and it was almost 11! I could hear Dr. Ware talking to another patient in the room next door. The walls were paper thin and I heard an overweight lady talk about not wanting to exercise and ask just about every single question she could have thought of. I really thought I was going to go insane. Finally Dr. Ware came in and asked me what I wanted. Seriously, it felt like that. I was terrified during the exam that another patient was probably next door, listening to every single word I said about my body/worries/etc. She did the pap but no breast exam. They didn't even do blood work. Worst exam I've ever had. The doctor told me to call the office in 10 days to see if anything was wrong. She told me I'd have to be my own advocate, but honestly what she was saying was "We don't call our patients when something is wrong." I was all ready to call back and make sure things were okay when I got a letter from my health insurance saying that Dr. Ware's referral for me to go to the gyno had been approved. Uh, what referral?!? All I could think was oh my god, my cells are abnormal and the office didn't even bother to tell me. Why else would I get a referral? I called back and the office told me that they had no information! This led to over a day of sheer panic. Finally they called me back and told me the referral was a mistake, everything is fine, my pap came back normal, etc. I would not recommend this place to anyone. They violate HIPAA regulations with their paper thin walls, the wait time is insane, the nurse was nasty, and the doctor is unprofessional. FAIL. read more

I highly recommend this place. I've been going here for years and they are awesome. Very welcoming front desk + Dr. Robert is amazing! Thank you so much for everything! read more

I have been seeing Dr Robert Khatchatourian from this office for the past 5 or 6 years. He is wonderful. I have so much anxiety whenever I have to see a doctor but Dr Robert makes me feel comfortable and puts my anxiety at ease. He has amazing bedside manor as well and I feel like I can tell him anything. (Which is a major plus when seeing a doctor!) The front desk staff and everyone I have encountered is just lovely. I've lived in Los Feliz for the past 19 years and I'm so grateful to have found this practice. read more

As a patient of Dr. Burton's office for over 6 years, ive never had a bad experience. Like any office, its best that you call and set up an appointment, but they do also take walk ins. Ive done that a few times when i was really sick and the wait was roughly an hour or so. Dr. Burton's office is also open on Sat's which is rare for doctors. They do not have a parking garage / lot so you have to use metered parking. The staff, nurses, and docs have always been nice and courteous to me. The office is old school and the decor is simple with a few framed paintings and 8 - 10 seats. The doc's don't try to push meds in your face. My doc point blank told me to do some exercise and watch what i ate. I love the honesty and straight forwardness of the entire staff. read more

Michael Burton, MD - Family Practice Near Me - Los Angeles, California

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I sent them my insurance card 2 weeks before apt for approval. Showed up for apt and they said I can't see him at this office and will have to call my insurance. I was very upset because I had them pre-approve and had gotten a babysitter and taken time to get refills on my prescriptions. They said, "Don't worry! We will take care of you today" doctor saw me for 10 minutes and they sent me a bill for $70 read more

The providers here are very nice and knowledgeable I like the new remodel, you walk into a really presentable and professional environment. Sometimes there are long lines but you cannot blame them, and they are pretty quick with their clients, while maintaining efficiency. read more

I have been a patient of Dr Burton's for five years now and have always had the best experience when dealing with Dr Burton and office staff. I suffer from anxiety about health issues and Dr Burton has always been extremely supportive and kind to me...going out of his way many times to provide the best care The staff also has been extremely kind and patient. I would recommend Dr. Burton and his staff highly. read more

I can't thank Dr. Robert enough! He is very knowledgeable and is the only physician I have had that listened to the symptoms i was having and took a step by step approach to healing me. I had a bad case of a stomach virus while traveling 3 years ago and did not feel my gut health ever healed properly from that. After years of research and different doctors I met Dr. Robert who was not only able to diagnose the issue but help heal the underlying issue. I highly recommend him and appreciate all he does. read more

This office is great! The staff is very friendly and efficient. Robert is very patient and understanding. I was going through a rough time he took care of me and listened. read more

This office is awesome!! Dr. Michael Burton is great he always attends to my mother in a very timely fashion and listens to all her needs and his patients care instructions. And the nursing staff and the receptionist staff are very attentive to their patients needs, they're very friendly, with great customer service skills... definitely a doctors office I want to come back to you !!! thank you read more

I have suffered from autoimmune for several years and Robert has been really helpful in treating me. I have gone into remission now and am completely off of my medication. Robert has always listened to me which I find many doctors do not do. I highly recommend, especially if you have Hashimoto's or any other autoimmune conditions. I really love the location and the staff is really nice. They have always been really accommodating if I have an emergency and need to get seen quickly as well. read more

I went here for my green card medical- they were excellent and very fast. They reassured me all the way and we're professional throughout. Highly recommend them for this process read more