Another 5 stars for JM Huffman! We've had multiple issues with our 2 1/2 year old Carrier Infinity heat pumps with Carrier Cor WiFi thermostats. The original installer has been out at least 6 times to get the units working properly without success. This past weekend's frigid temps really overwhelmed these systems tripping breakers and failing to heat our house. We called Carrier out of desperation who recommended Matt to take a look at the systems and he came out the SAME DAY I CALLED HIM. Unheard of! He found numerous wiring issues from an incorrect installation, plus several incorrect thermostat settings that caused the units to run solely on auxiliary heat, which is inefficient and very costly in electricity.
For the first time in 2 1/2 years that everything is working properly! Today was the first cool morning that we didn't have Alert messages on our thermostats warning of incorrect operations. I wish I had found Matt 2 1/2 years ago, but we do know who to call now! read more