Had some water damage from an upstairs bathroom down to my garage and called Service Master…read more Chris Garcia was my project manager and super satisfied with the water mitigation process. He was generous enough to start setting up fans before confirming to work with them and was very informative and communicative throughout the whole water mitigation process. Always showed up on time and was responsive to any questions I had. Him and his crew were awesome during the demo portion. Put floor and wall protection down and cleaned up after the job was done. Highly recommend Chris and his team to help you out. Very professional and glad It was a good and smooth process coming from horrible situation with water damage. Chris completed his job but the overall job isn't fully complete. Still have to work with them for the rebuild and hope the process continues to be smooth and effortless.

Brian was super helpful in walking me through the mitigation process. He was thorough in his…read moreapproach. Highest 5 star rating.

Asked for a quote at 730am, they were out by 11am and told us honestly that our insulation was…read morestill pristine and no pests. Appreciate their timely response and honesty.

They are great. They respond quick & show up prepared to…read moreinspect. Give detailed quotes including scope of work. Scheduling was hassle free and process is quick. Their quote for the same scope of work was $2.6k compared to the $8-10k quote we got minutes prior which is insane.

Rocky and his team helped me out with mold remediation in my crawlspace and I couldn't be happier…read morewith the service they delivered. Just good humans doing good work in an industry that can be overwhelming. Mold is not a fun topic, but they are an honest company with fair pricing and great expertise. Not to mention the rigamarole the team endured working with my insurance company...Cannot recommend them enough. Thanks again yall!

Professional, no nonsense contractor. Had to "bomb" a house after death inside. These guys took it…read morein stride and did a great job

Absolutely fantastic guy. I was looking for someone to assist with a project and while his company…read moredid not offer the service he went way out of his way to help me. He took a lot of time out of his day in the late evening to assist me. We spent at least 15 minutes going back and forth. I can say that I would come to him first if I ever need and drywall work done. His compassion for a total stranger speaks volumes about his character and integrity. Amazing service bravo. I can see why so many people have entrusted him with their homes.

We had two areas that needed to be fixed. The more challenging one was the speaker in our 12 foot…read moreceiling had been pushed partially down and dangling a bit, breaking the plasterboard. Chase (with helper Andrew) patched it up perfectly, dealing with the fact that one of the 4 speaker mounting points had been broken. The other cuts, in our wall, were also patched perfectly. Texture was applied to both, matching the rest of the ceiling and wall. We were given the option of doing the painting ourselves, or they could come back and paint it. We chose the latter, so Chase came back a few days later (after everything had dried) and completed the job. No one could possibly tell there was repair work done in any of the places. They were on time (or a bit early) both times. They laid a paper runner to the area, preserving our carpeting (and wore booties at other times). Casey (the owner) was super responsive via text, and was a pleasure to work with. The price was a bit more than I had originally expected, but the amount of work involved was also more than I realized. I highly recommend Wallen's Drywall for any drywall job you need done.

If you suspect you have any mold n your home, I recommend you calling Bio Safety Clean with their…read moreknowledgeable office, staff, and multi multi knowledgeable,crews they are ready to handle of your home air quality Cris is a great dude. He helped me understand what was going on and rest assured me that everything was gonna be every step of the process and even showed me what and where the damage was so if you have any problems with your home, air quality, don't hesitate to call these people. They are great.

Flakey! The service was recommended by our realtor for a new house we just purchased, that had a…read morepet urine smell by the door. I never actually spoke with Chris, just text messages. My realtor said they were great however, they didn't show up and completely ghosted us. It was so stressful, inconvenient and expensive, as we were moving from 800 miles away, and having to arrange it all over the phone. We had new floors being put in and had to pay extra money for the flooring contractor to come on two separate days to rip out the floors, wait for odor treatment, and then put new floors in. We delayed moving into our new house by several days which cost us additional nights in an Airbnb. We had all of our possessions waiting for us in UBox storage, and had we been able to move in on Monday, rather than waiting until Friday for service that was never performed, we would not have incurred an additional month's rent for storage. Overall, they cost us somewhere between $1200 and $1400 due to delay, and never performed the service.

Feeling the effects of the shoddy rebuild several years later. Still a mold issue, now have…read morestructural issues that were not present before. Imagine living in a place where the walls are so thin you can hear everything your neighbors do, like they were standing right next to you. Construction so poor the building makes noise just by crossing your legs while sitting in a chair. Even tiptoeing or whispering are amplified to the extreme that your neighbors can also hear it too. This problem did not exist before and I am not the only one whose quality of life has been severely degraded due to the unethical company.

I would never use these people again. We had a garage fire that impacted our entire house. When we…read morepointed out work that hadn't been done to the required specifications. The workers blamed their equipment. The insurance adjuster asked them to return and complete the work as specified. As the workers were emptying our attic, I noticed a toddler's rocking chair and mentioned it was a family heirloom. Moments after hearing my comment about the rocker, the worker put it on the refuse pile (I rescued it). Before WS&MR removed our home's contents, I scrambled to gather every irreplaceable family treasure and move it to our hotel, but I missed a few. The workers packed our home's contents and stored them in a warehouse 20 miles away. Months later, our possessions were returned. Unfortunately, many of the items were damaged and some were never returned. One item returned, an antique iron & brass bed (that had been powder-coated), was wrapped in a thin plastic wrap. The bed was leaning against the truck's interior wall (no blankets used). The plastic wrap and the bed's finish were scratched off as the bed scraped against the wall during the 20-mile trip. The workers also chipped corner edges off of wood tables (a desk and dining table) - a nearly impossible repair according to the cabinet maker I contacted. The workers also put multiple nicks and gouges on my dining room table. On a separate trip, my large rolling table with hairpin legs was loaded into a trailer. Then, the workers stacked full boxes on top of it. Upon arrival, they opened the trailer door and discovered that the hairpin legs had given way and the tabletop was broken - it was beyond repair. Worse than the damage to property was the loss of the irreplaceable. The cremated remains of our pets (kitty Moe and dog Maisey) were not returned. They were in cedar boxes (Moe's included a photo of him). I'm deeply saddened by this additional loss and sickened by the thought that they may have ended up in a landfill. We also can't replace missing antique daguerreotype photos (of family ancestors) in an antique hinged double-frame. This item has been passed down through the family since the Civil War. I've called Water, Smoke and Mold Removal many times. The office staff always told me that owner, Jason Kettlehut, wasn't there. Once, they assured me that he'd get back to me the next day. That never happened. Next, I sent a letter to Mr. Kettlehut - no response. Then, I gathered estimates for the furniture repairs and sent a certified letter to Mr. Kettlehut, including the list of damages and cost of repairs. I also listed all the precious items that were never returned. I received confirmation from USPS that my letter had been received. It's been 2-1/2 years and I still have not received a response from anyone at Water, Smoke and Mold Removal. Going through a house fire and being displaced for several months is devastating. The last thing anyone needs is to have someone add to your trauma by damaging and losing your possessions.

This is my second review for Green Bee and it's long overdue! Over the past 5 years, my husband and…read moreI have had MULTIPLE problems with water leaks which led to mold. Green Bee has helped us with every single mold issue. Please read my other review for more details. This past December, after having our house on the market for over 10 months with no movement, we finally were in contract. Then the Sierra Nevada foothills had the most epic storm in the past 30 years. Of course, more water intrusion. Russell had just repaired one part of the fireplace wall a few months earlier (see other review) but the whole other side failed during the December storm. Our stone veneer fireplace wall had to be taken down to fix the leak and mold. Russell was on it immediately. Because he took care of it so quickly while doing a very thorough job, we were able to close on the house just a couple of weeks late. He saved the day. Not only that, he found a wonderful contractor who rebuilt the whole wall in just a few days. We now live in our new house and fortunately, no water damage or mold. Russel and his team would be the first person I would call if we had any mold problems. He really is a kind, hardworking professional who has been a life saver multiple times in the past 5 years. Thank you Russell (and Team) for such great work and professionalism.

We had a small mold issue. I contacted Russel. His communication was prompt and clear. He explained…read morehow he would approach our problem, and helped decrease my anxiety a bit! He came, completed his work very quickly, and we were pleased to have no more mold detected after his work! I would absolutely recommend him to anyone.

I'm sharing my personal experience with Advanced Restoration so others know what to expect…read more They were hired by my insurance company to handle the demolition and mitigation for water damage in my home. During their work, additional issues arose in areas they handled, and in my experience the amount they initially offered to contribute toward repairs did not come close to covering the actual cost. This led to a lengthy back-and-forth over several months, and in the end my insurance company--not Advanced Restoration--covered the repair expenses related to those issues. I also had several concerns about professionalism while the crew was in my home. Despite multiple requests, some workers did not consistently wear shoe covers. I also heard profanity used inside my home, which made me uncomfortable. On one occasion, I observed two workers smoking in my driveway. These were not behaviors I expected from a company working in a residential environment. Overall, based on my own experience, I personally would not use this company again. I hope they take steps to improve communication, professionalism, and care for clients' homes in the future.

We had our bathroom remodeled by Advanced Restorations Plus Inc. over a year ago and recently one…read moreof the drawer glides broke. At first, I thought it may have been from the original installation, but Pete came out and explained that the drawer had simply become too heavy and caused the glide to fail. Even though the bathroom was out of warranty, Pete still took the time to help us. He didn't have the part at the time, so I bought it thinking we could fix it ourselves -- we quickly realized we could not! I called Pete again, and he came right by and fixed it for us. When I tried to pay him, he refused. That kind of customer service is hard to find these days. It really says a lot about a company that still takes the time to help their customers long after the job is done. Pete was awesome, and Advanced Restorations Plus Inc. is truly a company that stands behind their work and cares about people. Highly recommend!

Great guys to work with. They responded fast and it was easy to communicate with them. They gave me…read morea great price. I highly recommend.

This company is one of the few in the area that is CAL OSHA certified to remove asbestos material…read moreproperly. They were also the only company I spoke with that was able to schedule me within a reasonable timeframe when I needed popcorn ceiling removed from my newly purchased home before I moved in. They were incredibly flexible with the scheduling when my closing date got pushed back, and they got the job done in 2 days. Ora Buckley was my contact from this company, and he was great about communicating with me via text through every step of the process, sending me pictures and updates on the project. He went above and beyond to drop off materials, set up plastic for and meet the next contractor at my home to pass off the keys and get them going on my retexture project, as I was still living out of town. The cost was exactly what was proposed to me at their first visit of the property. I feel confident that I selected the best company to properly complete my acoustic ceiling removal and would highly recommend them to anyone looking.

I had a water heater that rusted through on Easter Sunday of this year which flooded my living…read moreroom. After turning off the water to the unit, I immediately went upstairs to file an insurance claim with USAA. Being Easter Sunday, I figured it would probably be Monday when the crew would arrive. Surprisingly, they arrived on Sunday roughly an hour after I had filed my claim. The immediately went to work putting dehumidifiers and fans in place and cordoned off the area with tape and plastic liner. The following morning, I awoke to a huge pool of water that had spread to my kitchen. Apparently the water heater, which was full when the water was shut off, had finally given way overnight and had emptied the water through a good part of my downstairs. A crew came out later that day and started the mitigation process. Every interaction I had with Lawton was professional, super prompt, and especially courteous. I highly recommend!

This company was recommended to me by my insurance company for roof replacement. They treated me as…read morean insignificant person from the very start. The communication was awful. They provided a huge scheduling window and refused to communicate as to when they would start the work exactly. At the end of this nightmare, my husband stayed home three times to complete an inspection. No one showed up or called. They never completed the inspection. I have nails protruding out of my front porch covering. They did not paint the vents in the back of the house only the front showing from the street. They also repaired the ceiling inside and incorrectly reinstalled my recessed lighting. After ghosting us for the inspection they demanded payment and have never heard from them again. Horrendous customer service.