I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Terrible service by Arterio . We were waiting and waiting for quotes that he kept saying he will…read moresend in two hours , then we call he says by 5pm but no quotes and then we call again he says by tomorrow noon for sure . But nothing no email or calls . Then we call again and he says ok for sure in few hours and I said if we don't get quote by then we will do business with another company and he said ok fine and dropped the phone . Very disappointing and unprofessional. All we did was be professional and had patience and waited for him till when he said he would get back us to . Never did . So much pride and arrogance. Should have just honestly said we don't want to work with you .

Just completed a floor refinishing project with David and his crew. They took a dated (and very…read morereddish) floor and transformed it into a contemporary one that looks right out of a magazine. This was my largest home improvement project so far and David was very patient with my questions and very knowledgeable overall. He did things other floor companies told me couldn't be done. His crew was great and very experienced. I'd highly recommend them!

Dave and his crew originally installed our hardward floors and just completed a full refinish…read more Loved the work. Dave adjusted quickly to a last minute schedule change we requested, and then completed the project extremely quickly. After our inspection, we found a few imperfections. Dave's forman responded the same day and they promptly corrected the couple items we found. It is great to work with Sunshine Flooring.

I had an excellent experience with The Floor Store in San Rafael and would highly recommend them…read more David was wonderful to work with. He was professional, knowledgeable, resourceful, and gave me excellent advice throughout the process. I really appreciated his patience and thoughtful guidance. His crew, including Gwan and Alex, did a superb job with the installation. They were professional, careful, and detail-oriented. They took care of all the details and left everything very clean. The work looks great, and I'm very happy with my new floor. Thank you to David and the whole team for such excellent service and workmanship. I would definitely recommend this store to anyone looking for quality flooring and professional service. Ninique S.

We redid the floors throughout our entire house and Flooring Store did a fantastic job. The…read moresalesperson was very helpful and knowledgeable and Isaac's installers did excellent work.

We couldn't be happier with Juan and Navarro Flooring! They sanded and stained our hardwood floors,…read moreand the transformation has been incredible--it completely changed the look and feel of our home and made it beautiful. Their attention to detail is terrific, and they take great care to protect your home and keep everything clean throughout the process. Most importantly, they are trustworthy, professional, and truly go above and beyond to make sure the job is done right. We highly recommend Juan and Navarro Flooring. You can trust them with your home!

We hired Juan to install some very nice character grade engineered hardwood. i couldn't be happier…read morewith the experience and outcome. Juan was patient in making sure we got exactly what we wanted. We inspected the color together, selected keepers and losers from the varied boards, decided which areas and rooms to choose our favorite boards for.. Juan did much behind the scenes such as meticulous moisture testing, moisture barrier placement to make sure our product would look good long term, not just right after install. He also gracefully handled many unexpected challenges such as manufacturer defects which required a large delayed re-shipment. He stepped up to help us over the hurdle, taking delivery into his own hands to take some time off the schedule. He even helped calm a neighbor who had been upset about unrelated aspects of our general construction project. Juan and his whole crew couldn't be nicer guys, and they are all true professionals that inspire confidence easily. I would definitely hire Navarro Flooring again.

I have done a number of jobs with Ken's Carpets, over two decades. This is definitely my go-to…read moreplace in Marin.  They do a great job - the prices are reasonable, the materials are excellent, and installation goes flawlessly.  Ken has a great team working for him.  I really love Ken's. Highly recommended!

We just got a new home with some serious trouble spots and Ken and team came to the rescue. We were…read moreon a tight timeline and they made it easy from the start. We knew nothing about carpets and the different types of options available to us and Ken and his wife led us to the best option for our rough and tumble kid+animal househould. Our installers Omar and Marcello were lovely and total pros and the rooms came out looking fantastic. We'd hire them again in a heartbeat. In fact, I told Ken I wish we'd done more rooms, but alas, we need to pace our spending/room reno.

Kyle and his crew made our beat up floors look brand new. We couldn't believe the results. They…read morecarefully moved all our furniture at no charge. They showed up on time, did everything they said they would do and finished on time. We had zero dust in the house when they finished. They are pleasant and friendly guys who really know their stuff regarding hard wood floors. I should add they were the most reasonably priced. I highly recommend West Coast floors.

I recently had my hardwood floors refinished and added new floors in our addition and had West…read moreCoast do it. From the beginning Jesus was on it and very responsive. His brother Kyle was onsite doing the work and was a pleasure to work with. Everyone that worked here were kind, knowledgeable and clean. They did an amazing job and I would highly recommend them.

Bill was very communicative and helpful in Difficult decision-making. We had an old hardwood floor…read morethat needed to be completely refinished. It ended up being a perfect job. How often can I say that?!

Bill offered very helpful advice to address our family's needs, not just for flooring but how it…read moremight impact health vulnerabilities in our home. Compassionate and knowledgeable, plus responsive to communication.

We had such a wonderful experience with Andrew and then a fantastic and quick install with Jorge. I…read moream a local realtor who needed floors redone in a property. Andrew was able to meet me get me fantastic floors and have them installed without a hitch! I am redoing my floors and will Absolutely be using them!

The store has a great selection but I found the sales staff completely unhelpful and rude. The…read morefirst person told me they couldn't tell me any prices, the second salesperson disappeared for 15 minutes and couldn't direct me to the price point I needed. I then called the next day and the man on the phone seemed bothered by my call. When I inquired about prices for 'Naturally Aged' flooring he told me he didn't know. So I asked if he could please call the vendor and he said yes but whatever the price was, expect it to increase. Why have items on display that you don't want to sell? Why be a salesperson if you don't like helping people? They won't be getting my business.

F1 made a special effort to lay my new floors in spite of multiple setbacks from my insurance…read morecompany. They were willing to work with a set of tough circumstances and the results are everything I hoped for. I'm sure many Marinites want to support small local businesses -this is one of the best. Thank you Monica and Hikmet!

It was wonderful to work with Monica and Hikmet. We wanted to remove the carpets from our bedrooms…read moreand replace with hardwood floors. They were attentive and responsive. They put a lot of effort into finding the best possible match to our current wood floors. The job was done quickly and professionally. Great to support a family owned business.

Amazing service and job completed…read more After submitting my request on yelp, Art almost immediately called me. He provide proper details of the job, how long it would take, how long he has been in a business, and proper chemicals and steps he would take. He answered all my questions and even sent a detailed quote with summary on the different flake options. Beautiful Garage was very competitive in pricing and I ultimately choose them. They were able to come within 1 week. The crew showed up and surprisingly finished my 1 car garage in 1 day. I thought it would take two days but I guess since it was small enough, it was a 1 day job. Overall, very happy with the results.

Art was a great communicator, responsive, and has competitive prices. We love our epoxied garage!read more