There is something about the smell of a hardware store that is very appealing.....fragrance aside, I find everyone here to be incredibly nice and helpful. DB was particularly knowledgeable and helped us find exactly what was required to replace a fuse for a water heater. This store has been around for a long time, and I remember going when they were downtown on Main Street. Of course they outgrew that space years ago. They always seem to have exactly what you need. read more

If I could give a zero I would. Their customer service is worthless. I took in my 6 month old zero turn with 24 hours on it due to a warranty issue (not their fault, engine was damaged). They literally had zero communication, I had to go into the store in-person to get any information. They had my mower from September to March, would not return any phone calls to communicate parts on back order. My mower was stored outside all winter, which has led to major spindle damage on the deck that another shop is repairing. My mower was returned with scratches, gouges and dents along both sides (It is kept in a shed and washed regularly), a water logged head light and seat. When I went in to see if they would replace it due to their damage, Their manager told me to file my complaints and get out, he was not going to entertain any complaints. I filed my complaints and they are denying everything (I expected this). Avoid this place at all costs, they have zero respect for their customers or their property. This is the worst experience I have ever had with a dealer, The current dealer that is fixing what Metzger damaged is a tremendous improvement. Metzger Ace is a stain on the Louisville Community, they either need to completely revamp their management or the community needs to run them out of business. read more

I love this family owned business. They have everything you need. The staff is very Knowledgeable and friendly. They have helped me out over and over again. read more

We have never had a bad experience here. We enjoy stopping in here for a number of products and love the sales. Everyone has always been very helpful and courteous to us. Love the selection of Christmas decor. Keep up the GREAT work! read more

They always have the right tool to rent when you are doing that home improvement projects. Not only do rhey have the correct tools to rent they also have 100's years of experience. read more

Stopped in have 2 keys made. Nice kid. They didn't work. Went back this morning and a very nice man tried to remake them. Still don't work. No one seems to know why. I will try elsewhere or a locksmith. Nice store and super helpful employees, though. read more

I lived in Louisville in the late 90' s and early 2000. I would have some here a few times I know the people would ignore me when they told me the price and I shelled out my cash they were nicer the prices are high I will not be back read more

I had gone in to get a new tractor, everyone there had such a bad attitude. The man helping me (I believe was the manager. Didn't catch his name. he was bald) was incredibly rude, talking down to me the whole time, giving me degrading smirks. Because apparently being a woman automatically makes me stupid. When I went to check out I tried to get a credit card and was told it would take too long. I know no one actually cares about these statements but I would never go back. The men there all seemed very sexist and seeing as how I spent almost $2,000 there, I at least expected a warmer welcome. read more

I've been shopping here for about 4 years and have only had 2 good experiences (both times were with the guys in the plumbing department). Their prices are consistently 5-10% higher than their competition. The ONLY reason I ever shop here is because of their location. The little punk that runs the "service" department needs to be drug outside and thrown into the creek. I dropped off two chainsaw chains for sharpening. He looked at me with disgust, took my first name (no last name or contact info), told me it would be TWO WEEKS and then slunk back into the backroom. He didn't tell me how much it would cost and turned his back on me before I could ask. Prior to that I rented a garden tiller. That time as well he behaved as if I was a giant inconveneince to him. After that he took me to their "shop", pointed at the tiller, and walked out. No demonstration. No walk around. No instruction. No help loading it. The tiller is made in Italy and all the decals are in Italian. The poor mechanic saw what was happening and helped me load it into my truck. I spent an hour trying to teach myself how to use it. My best guess is that the thing is a 2-cycle so I put mix gas in it but who the $%#@ knows for sure. When I came to drop it off again he was extremely rude. No receipt, no walkaround, he didn't even come out from behind the counter he just sneered at me and waddled into the back room again. The nice mechanic wasn't around so I unloaded the thing myself and parked it by the door. I will NEVER deal with their "service" counter again. Some of the other staff are nice and polite, others (particularly the high schoolers) I genuinely doubt could hold down a job at Pizza Hut. Save yourself the grief and frustration and just go to the Ace in Middlebranch. There are some former Metzger's staff working there that are very nice (and seem much happier there). read more