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    Lowe's Home Improvement

    1.6 (7 reviews)

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    Metzger's Ace Hardware

    Metzger's Ace Hardware

    2.9(9 reviews)
    7.2 mi

    There is something about the smell of a hardware store that is very appealing.....fragrance aside,…read moreI find everyone here to be incredibly nice and helpful. DB was particularly knowledgeable and helped us find exactly what was required to replace a fuse for a water heater. This store has been around for a long time, and I remember going when they were downtown on Main Street. Of course they outgrew that space years ago. They always seem to have exactly what you need.

    If I could give a zero I would. Their customer service is worthless. I took in my 6 month old zero…read moreturn with 24 hours on it due to a warranty issue (not their fault, engine was damaged). They literally had zero communication, I had to go into the store in-person to get any information. They had my mower from September to March, would not return any phone calls to communicate parts on back order. My mower was stored outside all winter, which has led to major spindle damage on the deck that another shop is repairing. My mower was returned with scratches, gouges and dents along both sides (It is kept in a shed and washed regularly), a water logged head light and seat. When I went in to see if they would replace it due to their damage, Their manager told me to file my complaints and get out, he was not going to entertain any complaints. I filed my complaints and they are denying everything (I expected this). Avoid this place at all costs, they have zero respect for their customers or their property. This is the worst experience I have ever had with a dealer, The current dealer that is fixing what Metzger damaged is a tremendous improvement. Metzger Ace is a stain on the Louisville Community, they either need to completely revamp their management or the community needs to run them out of business.

    Lowe's Home Improvement - hardware - Updated May 2026

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