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    Metrotalk

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    8 years ago

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    Best Buy Potomac Mills

    Best Buy Potomac Mills

    (139 reviews)

    $$

    DO NOT PATRONIZE THIS COMPANY! I had to rate it for one star to post a review, but it is really a…read morezero star experience. I placed an order for 6 TV's and was promised delivery and installation in 2 days on Saturday December 13. This order was for more than $6,000. On Friday the 12th the installer called to say he only had an order to install 1 tv and did not have it ready. The store salesman and his manager told me the installer would bring the products with him. The installer told me he never brings the products and that delivery would come on a separate truck that was not scheduled until late on Saturday. Now I just received a voicemail from a number that was identified as spam. It was a Best Buy customer service rep "Josh" (probably not his real name). The message was to reschedule delivery to another date. I have call and left 2 messages and he has not responded. To this company I am just another damn customer. I was deliberately misled when they said that they had the 6 TV's in stock along with the sound bars and brackets for the sound bars. DON'T BELIVE ANYTHING THEY TELL YOU. Customer service is non-existent and I intend to cancel my order.

    Tried to contact my appliance salesperson by phone. Only phone access is through a "local" 703…read morenumber which is NOT the store. The bots and human bots were cyber voids. Best Buy should advise customers that they CANNOT contact the store directly but must go through bots and waste time. Personal visit to the store is best option. The salesperson however, was excellent. Unlikely future purchases for large appliances will be with Best Buy/Woodbridge. again.

    Metrotalk - electronics - Updated May 2026

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