Went to Metropolis Bikes to get a replacement saddle for my stationary bicycle. I received top notch service. The gentleman who assisted me may be the owner. He asked if I needed help, and I said Yes! Please! He was extremely knowledgeable and gave me a mini-course on saddle positioning. I am a novice and learned a great deal of useful info. It's a very nice shop with beautiful bikes and some unique accessories. Highly recommend. read more

Brad at Metropolis bikes asked what I was looking for. I told him my needs and he picked out the right model on the first go. I was in and out of there in under 20 minutes with everything I need. He helped me understand good biking postured and was super informative and kind. read more

Metropolis Bikes - My new bike - Bikes Near Me - Burbank, California

They are super knowledgeable and we're lucky to have this shop in neighborhood! Over the years I've purchased a bike, multiple helmets, and and I've had a few tune-ups. read more

Literally haven't even left the lot yet -- I had to write this review IMMEDIATELY. This is by far, the BEST customer service I've ever received at a bike shop. Especially during COVID. Brad not only serviced my vintage road bike on the spot, he helped me with an adjustment that instantly improved my riding speed. I will never go to another shop. Period. Drove here from Marina Del Rey area. read more

I came in earlier today ready to drop $1200 on a bike if they had any available, since everyone had been sold out. Was super excited and came in with my boyfriend since he knew some stuff about bikes. We left after waiting around awhile when there was clearly no acknowledgement. Being in the hospitality industry, you can tell when someone is busy or when someone is just flat out ignoring you. I don't know about the service here, but I went down the street to Universal Bikes, experienced such great service that not only did I walk out with a an excellent product, my boyfriend decided to get a bike as well! read more

I needed to purchase some tubes for our bikes. I very easily could have ordered them online, but instead I thought I would support a local business during this difficult time. I called in my order and asked if they could set the items aside for a pick up. I sent my husband to pick them up. When my husband arrived the clerk (maybe the owner) had no idea of the order that was called in, and had a really rude and condescending attitude. He acted as if he had been inconvenienced by us shopping at his store. Nevermind, we will never come back. This kind of attitude is not going to help you when your sales are already plummeting during a pandemic. read more

I didn't enjoy my experience here. The customer service is absentminded and horrible. Unless you are of a certain image don't expect to be serviced here... I think the workers think we are still under the Jim Crow Laws. 6 million bike shops to choose from, don't choose this one. Go to a shop where you will be serviced. read more

bought a single speed Golden Cycle online, put it together (sans instructions...grrrr) and it was unnnnncomfortable. I was too crouched over. Felt like I had little control over the bike. So I rode over this place, and Kyoshi(sp?) knew exactly what was wrong. He switched out the stem for a riser, cut some wider handlebars for more control, and leveled out my seat. On the spot. Major difference. It's super comfy now! All for a reasonable price. read more

Metropolis Bikes - wider handlebars, stem riser, and leveled seat. - Bikes Near Me - Burbank, California

Needed my rear shock swapped on my Stumpjumper. Tried to do it myself, but alas, ran into an issue and realized I have no mechanical skills. Called a few places for quotes and Metropolis was the most cost effective. Took it in, and within two hours they solved the problem and it was ready for pickup. Can't beat the service and price. read more

Metropolis Bikes - Bikes Near Me - Burbank, California

LOL guys are awesome. Guy is very upfront, honest, very funny. Recommend it to anybody. They helped me on the spot When no one else would

Went on a journey looking for a terrific touring bike. Had to be able to fit in my little car, light to carry, a joy to ride and easy on my back. Oh, did I mention, had to have the gears and size all ready standard to the bike, touring style etc And ooooooh! Andrew and Tiffany helped me select the perfect bike for me. ( Yes, they listened! ) They were very patient and were able to grasp what i was trying to say and wanted in functionality, price and style. Oh, I had a very kind friend with me to help me pare down the number of shops and bikes to test drive and look at.....Thank you Jane! You were right that Metropolis was the right place for me! End of the journey resulted in a very happy me going home with a nice shiny black Townie with brush golden pring and basket. Am I happy? Deliriously so! All professionally presented and prepared for me... Groovy yet professional, mellow zen vibe kinda place. Love it. My two pictures include : a picture of the super crew that assisted me through, and a pic of my bike being readied for me! Now to get Jane to pose for a picture too! read more

Metropolis Bikes - Bikes Near Me - Burbank, California

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I came in on a wed morning to have my jogging stroller repaired. I received nothing but amazing service. The guys at the front were extremely knowledgeable and professional. I can confidently place my baby in my jogger. The place is very clean as well and organized. Parking is very easy in the back. Definitely will come back here for future needs! read more

I bought a brand-new Cannondale bike for my son here and it had problems all during the first week: the gears slipped and needed constant adjusting. It was really disappointing. We took it in and they adjusted it and tuned it up and confirmed he was riding and shifting properly.... and it worked for about two days. We took it in twice more after that for the same problem and I started to wonder if they knew what they were doing. I wanted to take advantage of the "free lifetime tuneups" -- but not every darn week. We finally took it down the street to Universal Cycles and the guys there fixed it right the first time. It's been a great bike ever since, months later. So Metropolis? Buyer beware. read more

Knew what I wanted in a bike but not exactly what model and they were able to figure it out right away. I had a ton of questions because I haven't owned a bike since I was a kid and Brad was so helpful. Got a bike, lock, basket, helmet, the works. Brad also gave me a lot of tips, helped me load the bike into my trunk. I just felt really taken care of. Will be back here for my future bike needs! read more

Just came in for my first tome for a new bb and crank + installation. Great service. Good people. Will return read more

Kiyoshi was super helpful and took the time to explain everything I needed to know to pick out the perfect bike for my husband. He was patient and explained things in a way that didn't make me feel dumb for not knowing much about bikes. He also took the time and skill to bring my 1970's Schwinn Fair Lady back into a fun and sage condition to ride. read more

Got a bike here yesterday, super friendly accommodating staff! The owner was so kind and helpful in explaining what would be a good fit for me and made sure to check the bike I picked that it was ready to ride out the door! If I'm needing any repairs I'd definitely go back read more

Metropolis Bikes - Bikes Near Me - Burbank, California

I needed a flat tire fix on my Trek 820. Called one shop they didn't. Called Metropolis Bikes and Brad answered. Very nice guy told me to swing by after work. So I did and he took care of me. Gave me some good beginner information. Fixed the flat super fast. I appreciate the overall friendliness and service!! Thank you! read more

Metropolis Bikes - Bikes Near Me - Burbank, California

Shockingly rude and dismissive staff the two times I interacted with them, once in-store and once over the phone. Both times I felt like I was a nuisance to the shop staff whenever I asked any questions despite being a new customer and the only customer there while there were 2 employees working at the time. More upsetting was the very disrespectful attitude of whoever took my phone call to follow up on my first visit. He was cold and irritated immediately and tried to rush me off the phone much like my experience in the store, but much more unpleasant, saying to "just bring the bike in" rather than discuss anything with me. Though despite not wanting to discuss the problem, their process, their rates or anything at all, the employee did take the time to tell me that I'm wrong and my diagnosis of what's wrong with the bike is incorrect. I was pretty taken aback by the comment, but went ahead and asked the staff what he think the issue is hoping for some light to be shed at least... He didn't answer the question but just replied with "You can bring the bike in or not," and then hung up. Well geez, if those are my only two options Metropolis Bikes, there is no way I would ever trust you with my brand new bike today or for the years I will be getting it serviced in the North Hollywood area. Very disappointing. read more

I'm not sure what the few 1 Star people are talking about. Maybe they had a bad day. Who knows but I can tell you that these guys are all awesome. They are generous with their time. They are all knowledgeable and I've only had good experiences coming here. I would go as far to say if I were on a bike ride and passing by I would stop in to say hello. It's that kind of a bike shop. read more

This is my go-to place for all bike repairs! Their prices are fair and the service is top-notch. Brad is extremely knowledgeable and goes out of his way to ensure prompt, high-quality service. You can't go wrong with Metropolis Bikes! read more

I was so impressed by the service at this bike shop. I had a flat tire and had to ride on my rim for several miles. (I'll never forget my tools again.) The owner and his bike mechanic fixed the inner tube in 2 minutes at no cost. This kind of service goes above and beyond. They will have my business for life. read more

Great local bike shop. Great customer service, even better bike service. Provide good prices on parts. Recommend if you need your bike serviced or just some good advice on products. read more

Exceptional service, such a great new bike and shopping experience. Brad is extremely knowledgeable, kind, and patient. He helped me so much to find the right bike I was looking for that fitted my needs. He made sure to call and message me right when the bike had arrived. He set up the accessories and answered all of my extra question. I would highly recommend you to be wise and buy your new bicycle at Metropolis bikes. read more

1/02/21 The owner is amazing!!! Covid safe!!! Has bikes in stock and actually teaches you to ride which is rare these days. (Just rode by and as a cyclist I love this shop. Don't know customer in photo) read more

Metropolis Bikes - Super helpful. - Bikes Near Me - Burbank, California

What a great place! I took in a relic and they made it spiffy all over again. Friendly service, plenty of parking, really enthusiastic people that know what they're doing. I spent a little more than I had hoped, but I know I spent it at the right place. read more

We called about getting our two multipurpose fat tire bikes tuned up. They told us we could bring them in the same day and they had them all fixed up by the next day. The cost was surprisingly low. Brad and Brian are a super duo!!! read more

Metropolis Bikes - Bikes Near Me - Burbank, California

Well I have really bad experience I went to to this shop to repair my bike first the guy asking if the bike is owned by me second was a lot people inside and he asking again if the bike is mine because he don't think is mine because is a good bike I told the stupid guy why he make this cuestión make no sense but honestly never come back again to this fucken idiot guy read more

Metropolis Bikes - Bikes Near Me - Burbank, California

Great service. In a time where bike shops are inundated with work, they fit me in! Fast and friendly service. Built my Cannondale I ordered online in an hour. Thanks guys!! read more

This place is the best of the best to fix your bike I had a situation with my rim and they fix it right away a thank you guys have a beautiful day and God bless you keep doing good work read more

Very kind staff who took one look at my beat up bike and immediately started to make small changes to it free of charge. They had a nice selection of accessories with quality options. I bought a new lock and handle bars. The shop is well organized and easy to navigate. I would recommend you go here! read more

Just unboxed my new bike today and rode over to have them them inspect the bike before I start using it as my daily commuter. They stopped what they were doing and gave my bike a quick once over and even did it for free! Awesome dudes that were kind and quick. Recommended coming back in in about 6 months for maintenance and I will happily be back. Thank you guys! read more

I LOVE riding bikes. Love it! However, I am simply a recreational biker. Meaning, I am not really aware of the lingo, bikes parts, and don't attend biking events. I just like to get on my cruiser and...well... cruise. Basically, I am not a solid member of the hardcore biking community. All of this means that bike shops intimidate me because I feel like they cringe at my lack of biking expertise and I worry that I will be treated with an attitude geared toward an outsider. Alas though, bikes need taken care of so a bike shop is a necessarily evil. Luckily, there is Metropolis and it is certain NOT an evil... Metropolis is located moments away from the central hotspot of the Noho Arts District and has been a staple in the biking community in some shape or form for quite some time. The brick and mortar shop (literally: look for the red bricks) stands on a sidewalk strip and can't be missed. Although I was nervous to bring my fixie non-professional cruiser bike into the shop; my worries melted away the second I stepped foot into Metropolis. Not only is the air charged with a comforting vibe, but I was instantly welcomed by several employees. Instead of feeling like a silly outsider; I immediately felt like a member of the Metropolis family. Upon entering, you will notice that Metropolis is a decent sized shop with two sides (two store-fronts, basically) carrying bikes, frames, lights, baskets, helmets, etc. Basically everything you need for a bike while also providing tune-up services. I specifically came in for a wicker basket as Metropolis has a large selection of wicker, woven, and metal baskets. I also needed a back light (they have everything from USB rechargeable to motion sensory lights). I was immediately helped by Jesse who continued with the welcoming and friendly aire and happily showed me various baskets. Upon choosing one, he installed it onto my bike and answered any and all questions I had (I lucked out and the baskets were 50% off!). Jesse even helped tighten my frame and continued to help with a light purchase explaining how bikers can get ticket (up to $300!) if riding at night without lights. Jesse is not only skilled and an expert with biking culture; but he also displayed amazing customer service. A+! Prices at Metropolis are quite good and the amazing service adds to the value so you won't be breaking the bank when shopping with them. Plus, they are willing to order certain products if they don't have it. Another perk with Metropolis? Metropolis not only partakes in biking events but holds their own rides and has an ADORABLE BBQ/patio area in the back of the shop (complete with a grill, lawn chairs, and decorations) where they hold their own events and cookouts. Metropolis genuinely cares about unity and the satisfaction of their customers. They even invited me to these events and again... I am just a cruiser bike rider! There is nothing bad to be said about Metropolis. Service is beyond impressive and I am quite happy with the quality of the products I've purchased. Metropolis is an absolutely terrific bike shop. So go ahead... stop by for your biking needs. Even if you aren't an expert rider, you won't feel out of place. read more

The guys here were so helpful and kind. They redid my bike assembly for me after I did a less than amazing job of putting it together by myself lol. Their pricing was super fair and they had it done quicker than expected. I will definitely come back for all of my future bicycle needs! read more

Owners knew a lot about their products. I'm new to the electric bike scene. I was able to buy a bike, and I'm delighted with it. I highly recommend this shop. read more

Brad was awesome! He kindly answered all of my questions, and was very straight forward throughout the process. He even helped me mount a bike rack to my car and load the bikes on! I'm very satisfied with my experience, and definitely recommend this spot! read more

Metropolis Bikes - Bikes Near Me - Burbank, California

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These guys are awesome! Wonderful customer service. They fixed up two bikes for my little girls who were extremely happy. I recommend these guys for their great touch with people. read more

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I walked in looking to either fix my old bike or buy a new one. The person who was helping me was nice and very very informative. He offered me a bike tune-up for $50 for my old bike. They had a nice selection of bikes with prices from like $300 and up. They also offer a free lifetime tune-up on new bikes. This spot also has a huge selection of almost anything you need for a bike. I also like the fact that they provided information on where I can donate my old bike..... giving back to the less fortunate is always a good idea. I got some thinking to do about my bike sitch.......decisions decisions read more

I just got myself a sweet murdered out Electra from Metropolis and I can't stop riding it. The sales staff was attentive and helpful. The store is filled with fun and vibrant bikes and accessories. The prices are a little high, but I feel like it's worth paying a little more with the piece of mind you get buying from Metropolis. They told me I could bring my bike in anytime for a free tuneup and I bought a U-lock which they mounted on my bike for me while I waited. Very positive experience and I plan on going back for all of my accessories. You can test ride any of their bikes in the parking lot too which is a cool little bonus. read more

Metropolis Bikes - my rad new bike from Metropolis - Bikes Near Me - Burbank, California

I give METROPOLIS 5 stars. It's a friendly, family run local biz & I like to support those businesses. I was having THAT birthday, the 65th, & after surviving the wrath of Covid & calls from HEALTH CARE PROVIDERS, I decided that just walking wasn't enough. Went to METROPOLIS to take a look at what was available & at first I was kind of shocked. After researching bicycles for a week I knew that if I went cheap or bought a used bike I could easily get injured, or worse, have to have it assembled...which will cost $$$!! I went back to METROPOLIS & purchased my 7 speed Electra Cruiser, (NOT an electric bike)The owner, Brad, will even have you ride it around the parking lot so it is adjusted just for you. I am really happy with my bike!!! Take that 65!!! Getting back on the road again is easier on a bike than on roller skates...lol...take my word for it...lol read more