we live here for 2yrs and i can tell you.. it's one of the best place we have live in. Staff are…read morefriendly, apartments are clean, great location and maintenance people are superb and knowledgeable. We moved out only because we are buying our own house... if not.. this can be my retirement home/apartment. I am happy with my experience and so much missed the placed.

Update: I've been out of Encore for a couple months now so I thought I'd write a brief update…read more Although there were many factors regarding the buildings/tenants that I found unfavorable, there are positive things to highlight: - Location is great. So close to "downtown" Wheaton and the mall/metro but tucked away in a quieter area. The area is very walkable with plenty of residential streets for walking, biking, dog-walking, etc. - Size: Apartments are very large compared to others in the area. I lived alone in a deluxe 1-br and never felt cramped in the slightest. Bathroom, kitchen, living area and bedroom were all big and could easily accommodate another tenant. I do miss the large balcony (I don't have one at my new apartment). - Leasing Office: The staff were generally friendly and helpful. I always had great service with a smile from Calvin, as well as others on the team. Most of the negative issues I experienced here are no direct fault of the leasing office. If you can get a top floor unit and are lucky to be in a building that's not shared with habitual door-slammers (Noise was the biggest issue for me), it's not a bad place to live. Parking is free, they hold regular community events and the location is great.

I've been a resident at the Ava Wheaton for at least 5 years. I have no intentions on leaving…read more Kudos goes to the administrative staff for their problem solving experience. To the maintenance staff for their quick and responsive to the maintenance obligation . And KUDOS the the cleaning crew for their attention to keeping the property clean

Although this was a nice looking building I was disqualified at the jump. Part of the application…read moreprocess was face identification and I was disqualified after that. I can't understand that part thinking maybe threr was a glitch I try again. Still got disqualified so I moved on and I did find a place to live in the area.

My Leasing Agent Gabriella was very Helpful. My move in was smooth. Im very pleased the way…read moreeverything went. I'm Happy.

Fatima was a sweetheart and answered all my questions . Super amazing tour and def thinking this…read moremight be it

Hello, My name is Terrell and my family fair housing rights…read moreare being violated at the flats at Wheaton station. All email request to address our issues have been disregarded and we're living in slum like conditions at this property. To give the full story I'll start at the end of June when I spoke with Ashely(PM) in reference to transferring to one of the duplex apartments here from our then 3 bedroom. She called the maintenance supervisor (Ivan) while I was in the office to discuss the time frame of the turnover for the new apartment. I was informed that it wouldn't be ready until August 1st giving the maintenance team a month to turn that unit. In the month of July Ashely(PM) went out on medical leave and kent(leasing consultant) was handling our transfer. Within the month of July we complied and paid the $500 transfer fee, another $800 non-refundable deposit fee. Both fees were at the discretion of the office and could've been waived but we comply with all requests due to our interest in the transfer. We also paid the first month rent for the new apartment which is $2697. Every thing asked of use within the month of July was done. My wife called the office several times asking to view the apartment before we moved and was denied. They told her it wasn't ready. The day before we were supposed to move after several attempts to view the apartment we were still told they were working in the unit but we could look at it. August 1st contractors and maintenance was still working in the unit and we didn't receive the keys until 3pm were Kent (leasing consultant) informed me the unit hadn't been cleaned yet and did I want to wait for cleaners. I told Kent I took off in preparation for this transfer and half the day is gone now I'll clean the unit myself at this point. We have 4 children twins 7 of age, 2 year old and a 9 month old. We were all anxiously idle with our bags pack on the day of moving and we already paid all the required expenses but still had to wait for the keys. When we finally got the keys and took the first look at the apartment the day of moving we discovered a list of the following: Roach and ant infestation and we've never had roaches in the 2 years we lived in our apartment. There is no history of pest control ever coming to our old apartment due to roaches or anything because we keep our space clean and we have children that we don't want exposed to these pest. Reglaze on the bathrooms peeling with stains and the surface is so rough on touch it feels like sand paper we can't even put our kids in the tub. Reglaze on the sinks our pilling off & the glaze wasn't even dry!! Holes in the wall were a vent is supposed to be for the hvac system. But looks like they didn't have the right size vent so they left the hole open on the duct with dust from the vent falling out on to the floor. We can't even go upstairs because of this and the kitchen is near the vent. We can't prepare food Nothing!! The washer machine is broken and the motor just runs instead of fixing or replacing they just unplugged it and left it inside the unit. We haven't been able to wash clothes for 6 days now from the time of moving in. Paint spatter all over the vinyl flooring. The garbage disposal was clogged. I had to clean it out myself because the stagnant water started attacking gnats. The entry door was so dirty your fingers turned black from the touch. I had to borrow a power washer and spend Saturday August 2nd cleaning the entry way from all the dirt and grim build up and the paint on the entry door is peeling. This is just the beginning of the worst of our many grievances on what was supposed to be a new start for my family and I which now has turned into a nightmare were I wake up to brush my teeth having to kill roaches in the bathroom first thing in the morning. I have the email chain were I sent pictures and expressed these issues to the office and the maintenance. And for 6 days now my family and I our left to suffer in these horrible conditions. Kent said in the email he would put work orders in for repairs but there's nothing on the portal for our apartment in the urgency isn't there to correct these matters. I've tried to communicate with the office and maintenance. There's been no compromise, no compensation, no communication, no effort to fix anything! We've been here 6 days and these our a few pictures of how maintenance and the office thinks it's ok to treat people. If you value the money you work hard for and our looking for great location, tenant service and everything to at least work inside your apartment on the day of moving in Wheaton flats is not it!

They are the worst ´management is 0 lack of security lack of maintenance please do no move there…read morespecially if you have kids pleasseeeeee

87 degrees inside the apartment. Long four day weekend from 05/24 to 05/27. Outdoor temps over 80s…read more Out kitchen was at 93 degrees.

Don't do it. This property is unsafe. My unit was robbed, homeless people regularly break-in and…read moremove into vacant units. The front door is to the buildings don't lock. theirs security, but I never see them. I recently had to call police on neighbors at 3am two weeks in a row because of loud noise, something security should handle. My unit is poorly ventilated. One room is always hot or cold depending on the outside temperature the heating unit isn't effective and now the cooling unit is broken and they don't know when it will be fixed. can't communicate with housekeeping staff they don't speak English. The flooring is very bad if people live over you you were here every step they take .all this can be yours for $2000 a month

I love Aspen Hill Apartments. The apartments are situated in a great location near everything…read more There's shopping five minutes away. A bus stop right in front if the complex and the metro is five minutes away. The property is well Maintained and the staff is very friendly and responsive to your needs. The property manager is Jeanine is super friendly and profesional. There has never issue that has gone resolved. I love that they have an app where you can make any request. I like that the property is very safe and you can walk it at any time of day or night. I have left my vehicle accidentally unlocked or the windows down over night and nothing was touched. I recommend this property to anyone that was to live in a beautiful property that's well kept and maintained.

Well my apartment tour and agent "polly" was sweat,friendly,upbeat and helpful. She answered all my…read morequestions " phone or email". She help me threw the application process with any questions that i had and I happy to say I'm moving in on 10/10/2024.

DONT DO IT. If I'm being very honest and transparent this is not it. The management is not in favor…read moreof a certain demographic of people.. and it's been made VERY clear by the property manager. The building is decent but does lack certain amenities and qualities of a good apartment to me. No pool. Amenities lock early. But specifically the administrative side needs to be relooked. Tenants shouldn't feel targeted because of their demographics smh. I wouldn't want to live somewhere that has made me feel like an outsider and purposely being done everyday. Very unclassy, very targeted, not welcoming .. undemure..

This is the worst apartment you can live in. From mice infestation, Air conditioner and heating…read moreunits working properly, Stolen mail, Vehicle theft, And most importantly, unprofessional management staff. The assistant manager is not qualified to be a manager and has no emotional knowledge of people's belongings. This just wants to take your money and don't care to assist you in Please read all reviews because they are not lying. They advertise this place as secure living, but Montgomery County police are here every weekend. Security cameras are damaged and broken not operational.Do not be fooled by the beautiful photos the complex has provided on their website. Please Review photos provided by people living here. Trashy hallways make it a very bad sneaky place, elevators are always broken.. this place is a nightmare!!!!!!!!!!!!!!!! This place should be burnt to the ground And never rebuilt. 1 positive review is Carlos from the maintenance team is awesome. He Is knowledgeable and professional and helps create a less stressful situation in your apartment. Great job Carlos!

Carlos was Great service just moving he help me air-conditioned nice and and installed windows…read moreguard security....