I went to get help with a lingering cold today, and the staff there is fantastic.I completely…read moreforgot to bring all identifying info with me-no insurance card, driver's license, etc. This is what a lingering cold does to you...makes you forgetful! I thought for sure that they would not see me but they did, based on the photo matching me and my answering questions right, and a few other things. The front desk person was very polite, understanding, friendly, and helpful, and my doctor was a good listener with a sense of humor as well. I got all my questions answered and felt respected as a patient. She was thorough as well which matters to me a lot. I have been to this place before, and it was excellent then and was again today. I highly recommend it to anyone who does not want to wait for a doc appt. and needs to be seen sooner than later.

Came in for a bad cough / Rx renewal on 12/3/2024, they wouldn't see me…read more Since Endeavor took over North Shore the quality of service and of medical care has deteriorated significantly, though I'm sure their revenue numbers look great. They've got these Urgent Care storefronts all over, I'm sure it is helping them increase their billing.

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

Nobody wants to go to urgent care, but when you have to go, do yourself a favor and go to the…read moreMidwest Express in Roscoe Village. There's a small parking lot. You can reserve a spot online (which is not an appointment time, but reduces your waiting time in the lobby.) I like these things. Let's talk about the providers. They're thorough and really nice. They make me feel as comfortable as I can in an uncomfortable setting. I've been here several times and had the same experience with different providers.

I came in as a walk-in, and the receptionist asked me to wait because there were other patients…read moreahead of me. After waiting for about 15 minutes, another walk-in arrived and was allowed to check in before me. The receptionist never called me to check in and instead assisted the person who arrived after I did. It was frustrating to be overlooked after waiting my turn.

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

Waited almost 8 months to see a dr. Called me Friday to cancel. Dr. Changed her mind. Not taking…read morenew patients. Just RUDE.

Bridget was super helpful and the wait was not long either! She was very knowledgeable and…read moreexplained things step by step! I hope I don't have to go back but ifbibdoni know where to go! Side note even if you have to wait your inside a target! Great way to kill some time.

NP Danielle Taylor is simply amazing! She was very professional and personable, and actively…read morelistened to my concerns. She took time to answer my questions and my prescription was filled very quickly at the pharmacy. I felt very comfortable as a patient and would recommend her!

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I've come here twice. I was booked to see Dr. Omar Saeed for both visits, but there was a stand in…read moredoctor working in his place both days. The first visit, my blood pressure was high but I was prescribed anti-anxiety medication. I scheduled a second visit 6 months later because my blood pressure is still high. When I walked in, I was told I'd have to pay a $40 'no show' fee because I was more than 10 minutes late, and all doctor's offices have that fee. I come from a family of doctors and that isn't true. I'd also have to reschedule for another day even though they were allowing walk-ins. What's more, I was frustrated that I would still not be guaranteed a visit with the actual Dr. on my billing and listed with my insurance - the person I actually made the appointments to see. I stopped seeing my former PCP because I'm working from home instead of downtown now, but I'll just make the trip. I'm still baffled at being given anxiety medication when I really needed hypertension medication. I wouldn't recommend this office.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

I had some strange cold symptoms and I decided to go here. I used the online booking option and…read morejust waited 5 minutes upon arrival after check in. Katie was so knowledgeable and kind! I would go back just based on her care. Super awesome!

I booked a 9am appointment today. Showed up at 8:45am to register/sign in, and no one came out to…read moreget me. There were no other patients and the CVS was not busy at all. I waited until 9:15am and left. A complete waste of time - won't bother with MinuteClinic again.

The PA's that I have worked with are very good. They will get to the bottom of your problem. They…read morecan draw blood, take X-rays and many other tests. They listen well and give excellent care.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.